Project Stakeholder Management
Based on PMBOK 5th Edition

PROJECTSAvvy Inc, USA

Website: www.projectsavvy.net, E-mail: s...
Agenda


13.1 Identify Stakeholder



13.2 Plan Stakeholder Management



13.3 Manage Stakeholder Engagement



13.4 C...
What is Stakeholder Management?
Includes the processes required to:
 Identify the people, groups, or organizations
that c...
13.1 Identify Stakeholders
Identify all people or
organizations impacted by the
project: e.g., Customers,
Sponsors, Team M...
Identify Stakeholders: Inputs
1. Project Charter (provides information about
internal & external involved parties
2. Procu...
Identify Stakeholders: Tools & Techniques
1. Stakeholder Analysis: gathering & analyzing
information to determine stakehol...
Power-Interest Grid

7
Identify Stakeholders: T & T (2)
2. Expert Judgment: groups or individuals
specialized in certain areas such:
 Senior man...
Identify Stakeholders: Outputs
1. Stakeholder Register: it contains
 Identification Information: name,
organizational pos...
Sample Stakeholder Mgmt Plan

10
Quiz
How should the project manager manage the
stakeholders with high power in high interest in
the project?
A. Keep them ...
13.2 Plan Stakeholder Management


Developing appropriate management strategies
to effectively engage stakeholders throug...
Plan Stakeholder Management - Inputs
1. Project Management Plan
2. Stakeholder Register
3. Enterprise Environmental Factor...
Plan Stakeholder Management – T & T
1. Expert Judgment


Senior Management



Team Members



Other units or individual...
Plan Stakeholder Management – T & T
3. Analytical Techniques, engagement levels:






Unaware
Resistant
Neutral
Supp...
Plan Stakeholders Management:
Outputs
1. Stakeholder Management Plan:


Desired and current engagement levels of key
stak...
Quiz
One of the following is not part of the stakeholder
management plan
A. Desired engagement level
B. Current engagement...
13.3 Manage Stakeholder Engagement
 Communicating and working with
stakeholders to meet their needs/expectations,
address...
Manage Stakeholder Engagement Inputs
1. Stakeholder Engagement Plan
2. Communication Management Plan
3. Change Log
4. Orga...
Manage Stakeholder Engagement T & T
1. Communications Methods
2. Interpersonal Skills





Building trust
Resolving co...
Manage Stakeholder Engagement
Outputs
1. Issue Log
2. Change Requests
3. Project Management Plan Updates
4. Project Docume...
Manage Stakeholder Engagement
Outputs
5. Organizations Process Assets Updates


Stakeholder notifications



Project Rep...
13.3 Control Stakeholder Engagement
 Monitoring overall stakeholder relationships
and adjusting strategies and plans for
...
Control Stakeholder Engagement Inputs
1. Project Management Plan
2. Issue Log
3. Work Performance Data
4. Project Document...
Control Stakeholder Engagement T & T
1. Information Management Systems
2. Expert Judgment
3. Meetings

25
Control Stakeholder Engagement
Outputs
1. Work Performance Information
2. Change Requests
3. Project Management Plan Updat...
Control Stakeholder Engagement
Outputs
5. Organizations Process Assets Updates


Stakeholder notifications



Project Re...
Q&A

28
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PMP-CAPM Stakeholder management- PMBOK5th Edition Video Training Tutorials 85 Videos duration up to 70 hours visit at www.projectsavvy.net

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PMP-CAPM Stakeholder management- PMBOK5th Edition Video Training Tutorials 85 Videos duration up to 70 hours visit at www.projectsavvy.net

  1. 1. Project Stakeholder Management Based on PMBOK 5th Edition PROJECTSAvvy Inc, USA Website: www.projectsavvy.net, E-mail: sales@projectsavvy.net
  2. 2. Agenda  13.1 Identify Stakeholder  13.2 Plan Stakeholder Management  13.3 Manage Stakeholder Engagement  13.4 Control Stakeholder Engagement 2
  3. 3. What is Stakeholder Management? Includes the processes required to:  Identify the people, groups, or organizations that could impact or be impacted by the project.  Analyze stakeholder expectations and their impact on the project  Develop appropriate management strategies for effectively engaging stakeholders in project decision and execution 3
  4. 4. 13.1 Identify Stakeholders Identify all people or organizations impacted by the project: e.g., Customers, Sponsors, Team Members, Suppliers (Internal & External), and Labor unions 4
  5. 5. Identify Stakeholders: Inputs 1. Project Charter (provides information about internal & external involved parties 2. Procurement Documents 3. Enterprise Environmental Factors (e.g., organizational culture, industry standards, … etc) 4. Organizational Process Assets (stakeholders register templates, lessons learned, old project documents, … etc) 5
  6. 6. Identify Stakeholders: Tools & Techniques 1. Stakeholder Analysis: gathering & analyzing information to determine stakeholder in 3 steps:  Identify all potential stakeholders & relevant information (roles, departments, interests, knowledge levels, expectations & influence levels).  Identify potential impact or support each stakeholder could generate (power-interest)  Assess how key stakeholders are likely to react or respond to various situations. 6
  7. 7. Power-Interest Grid 7
  8. 8. Identify Stakeholders: T & T (2) 2. Expert Judgment: groups or individuals specialized in certain areas such:  Senior management  Subject matter experts  Industry groups and consultants  Professional and technical associations  Project managers with experience in similar projects  Identified stakeholders. 3. Meetings 8
  9. 9. Identify Stakeholders: Outputs 1. Stakeholder Register: it contains  Identification Information: name, organizational position, location, role in project, … etc.  Assessment Information: major requirements, expectation, potential influence in project … etc.  Stakeholder Classification: Internal/External, supporter, neutral, resistor, … etc. 9
  10. 10. Sample Stakeholder Mgmt Plan 10
  11. 11. Quiz How should the project manager manage the stakeholders with high power in high interest in the project? A. Keep them satisfied B. Manage Closely C. Treat them equally to other stakeholders D. Give their request a high priority 11
  12. 12. 13.2 Plan Stakeholder Management  Developing appropriate management strategies to effectively engage stakeholders throughout the project lifecycle.  Provides clear, actionable plan to interact with project stakeholders to support the project’s interests. 12
  13. 13. Plan Stakeholder Management - Inputs 1. Project Management Plan 2. Stakeholder Register 3. Enterprise Environmental Factors 4. Organizational Process Assets 13
  14. 14. Plan Stakeholder Management – T & T 1. Expert Judgment  Senior Management  Team Members  Other units or individuals  Identified stakeholders  Project managers of similar projects  Industry experts 2. Meetings 14
  15. 15. Plan Stakeholder Management – T & T 3. Analytical Techniques, engagement levels:      Unaware Resistant Neutral Supportive Leading 15
  16. 16. Plan Stakeholders Management: Outputs 1. Stakeholder Management Plan:  Desired and current engagement levels of key stakeholders  Interrelationship and potential overlap between stakeholders  Stakeholder communication requirements 2. Project Document Updates 16
  17. 17. Quiz One of the following is not part of the stakeholder management plan A. Desired engagement level B. Current engagement level C. Communication method D. Communication needs 17
  18. 18. 13.3 Manage Stakeholder Engagement  Communicating and working with stakeholders to meet their needs/expectations, address issues as they occur, and foster appropriate stakeholder engagement in project activities throughout the project lifecycle.  The key benefit is to allow the project manager to increase support and minimize resistance from stakeholders. 18
  19. 19. Manage Stakeholder Engagement Inputs 1. Stakeholder Engagement Plan 2. Communication Management Plan 3. Change Log 4. Organizational Process Assets 19
  20. 20. Manage Stakeholder Engagement T & T 1. Communications Methods 2. Interpersonal Skills     Building trust Resolving conflict Active listening Overcoming resistance to change 3. Management Skills    Influence people to support project Negotiate agreements Modify organizational behavior 20
  21. 21. Manage Stakeholder Engagement Outputs 1. Issue Log 2. Change Requests 3. Project Management Plan Updates 4. Project Document Updates 21
  22. 22. Manage Stakeholder Engagement Outputs 5. Organizations Process Assets Updates  Stakeholder notifications  Project Reports  Project presentations  Project records  Feedback from stakeholders  Lessons Learned Documentation 22
  23. 23. 13.3 Control Stakeholder Engagement  Monitoring overall stakeholder relationships and adjusting strategies and plans for engaging stakeholders.  The key benefit is to maintain or increase the efficiency and effectiveness of stakeholder engagement activities. 23
  24. 24. Control Stakeholder Engagement Inputs 1. Project Management Plan 2. Issue Log 3. Work Performance Data 4. Project Documents 24
  25. 25. Control Stakeholder Engagement T & T 1. Information Management Systems 2. Expert Judgment 3. Meetings 25
  26. 26. Control Stakeholder Engagement Outputs 1. Work Performance Information 2. Change Requests 3. Project Management Plan Updates 4. Project Document Updates 26
  27. 27. Control Stakeholder Engagement Outputs 5. Organizations Process Assets Updates  Stakeholder notifications  Project Reports  Project presentations  Project records  Feedback from stakeholders  Lessons Learned Documentation 27
  28. 28. Q&A 28
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