0
Project Quality Management
Based on PMBOK 5th Edition

PROJECTSAvvy Inc, USA
Website:www.projectsavvy.net, Email: sales@pr...
Agenda


Quality Theories



Evolution of Quality Management



8.1 Plan Quality Management



8.2 Perform Quality Ass...
Quality Management

 Quality is the degree to which the project fulfills
requirements.

 Quality

Management includes cr...
Quality Theorists

 Joseph Juran: 80/20 principle, top management
involvement. Quality is fitness for use.

 W.

Edwards...
Evolution of Quality Management
Quality is separating good
from bad parts without
feedback to the production
;
Inspection
...
Evolution of Quality Management
Quality develops during the
production process; Inspection
shifted into to the production
...
Evolution of Quality Management
Quality is defined, planned and
supervised company-wide;
commitment of management,
partici...
Evolution of Quality Management
Total Quality management: Customer, employees,
process, society & stakeholder orientated. ...
Evolution of Quality Management
Quality developsSigma,
Six
Quality is separating goodduring the
production process;
from b...
ISO Compatibility


Customer Satisfaction



Prevention over inspection



Continuous improvement



Management Respon...
Quiz:
Quality is:
A. Meeting & exceeding customer needs.
B. Adding extra to make customer happy.
C. Conformance of require...
8.1 Plan Quality Management
Identifying quality requirement and/or
standards for the project and its deliverables,
and doc...
Plan Quality: Inputs (1)
1. Project Management Plan, includes but
not limited to


Scope baseline



Work Breakdown Stru...
Plan Quality: Inputs (2)
2. Stakeholder Register
3. Risk register
4. Requirements Documentation
5. Enterprise environmenta...
Plan Quality: T & T
1. Cost-benefit Analysis
2. Cost of Quality (COQ)
3. Seven Basic Quality Tools








Cause-an...
Plan Quality: T & T
4.
5.
6.
7.

Benchmarking
Design of Experiments
Statistical Sampling
Additional Quality Tools




...
Cost-benefit Analysis
 The primary benefit of meeting quality
requirements is less rework, i.e., higher
productivity, low...
Cost of Quality

18
Cost of Quality

PMP - Project Quality Plan

https://www.facebook.com/waleed.naggar

19
Cause and Effect Diagram
Trace the problem’s source back to its “actionable
root cause”

20
Flowcharting
A graphical representation of a process showing the
relationships among process steps.

21
Tally Sheets

22
Pareto Diagram

23
Histogram

24
Control Charts
 Graphic displays of the results, over time, of a
process; used to assess whether the process is
“in contr...
Control Chart – contd.

26
Scatter Diagram

27
Benchmarking
 Benchmarking involves comparing actual or
planned project practices to those of other
projects in order to ...
Design of Experiment
Design of experiments is a statistical method
that helps identify which factors might influence
speci...
Statistical Sampling
 Statistical sampling involves choosing part of a
population of interest for inspection (e.g., selec...
Plan Quality Management: Outputs
1. Quality Management Plan
2. Process Improvement Plan


Process Boundaries



Process ...
Quiz:
Training costs are part of:
A. Prevention costs
B. Appraisal costs.
C. Internal failure costs.
D. External failure c...
8.2 Perform Quality Assurance
1. Auditing the quality requirements and the results
from quality control measurement to ens...
34
Perform Quality Assurance: Input
1. Quality Management Plan
2. Process Improvement Plan
3. Quality Metrics
4. Quality Cont...
Perform Quality Assurance: T & T
1. Quality Management and Control Tools


Affinity Diagrams



Process Decision Program...
Affinity Diagrams

37
Process Decision Program Charts (PDPC)

38
Interrelationship
Digraph

Tree Diagrams

39
40
Perform Quality Assurance: Output
1. Change Requests
2. Project Management Plan Updates
3. Project Documents Updates
4. Or...
Quiz:
Who is responsible of the quality management in
the project:
A. Project Quality Manager.
B. Project Manager
C. Proje...
8.3 Control Quality (1)
 Perform Quality Control is the process of
monitoring and recording results of executing
the qual...
8.3 Control Quality (2)
Important Quality terms
 Prevention (Keeping errors out of the process) vs.
Inspection (Keeping e...
45
Control Quality: Input
1. Project Management Plan
2. Quality Metrics
3. Quality checklists
4. Work Performance Data
5. App...
Control Quality: T & T
1. Seven Basic Quality Tools
2. Statistical Sampling
3. Inspection
4. Approved Change Request Revie...
Control Quality: Output
1. Quality Control Measurements
2. Validated Changes
3. Verified Deliverables
4. Work Performance ...
Quiz:
When a process considered to be in control, it:
A. Should not be adjusted
B. May not be changed to provide

improvem...
Thank you

50
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PMP- CAPM Project quality management - PMBOK5th Edition Video Training Tutorials 85 Videos duration up to 70 hours visit at www.projectsavvy.net

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Transcript of "PMP- CAPM Project quality management - PMBOK5th Edition Video Training Tutorials 85 Videos duration up to 70 hours visit at www.projectsavvy.net"

  1. 1. Project Quality Management Based on PMBOK 5th Edition PROJECTSAvvy Inc, USA Website:www.projectsavvy.net, Email: sales@projectsavvy.net
  2. 2. Agenda  Quality Theories  Evolution of Quality Management  8.1 Plan Quality Management  8.2 Perform Quality Assurance  8.3 Control Quality 2
  3. 3. Quality Management  Quality is the degree to which the project fulfills requirements.  Quality Management includes creating and following policies and procedures in order to ensure that a project meets the defined needs it was intended to meet. 3
  4. 4. Quality Theorists  Joseph Juran: 80/20 principle, top management involvement. Quality is fitness for use.  W. Edwards Deming: 14 steps of total Quality Management, Plan-Do-Check-Act cycle.  Philip Crosby: Cost of poor quality, prevention over inspection and zero defects. Quality is “conformance to requirements” 4 4
  5. 5. Evolution of Quality Management Quality is separating good from bad parts without feedback to the production ; Inspection Quality Control 1950 1960 PMP - Project Quality Plan 1970 1980 1990 2000 2007 https://www.facebook.com/waleed.naggar 5
  6. 6. Evolution of Quality Management Quality develops during the production process; Inspection shifted into to the production process, prevention, process orientation Quality Assurance Quality Control 1950 1960 1970 1980 6 1990 2000 2007
  7. 7. Evolution of Quality Management Quality is defined, planned and supervised company-wide; commitment of management, participation of employees, step by step improvement. ISO 9000 Quality Assurance Quality Control 1950 1960 1970 1980 7 1990 2000 2007
  8. 8. Evolution of Quality Management Total Quality management: Customer, employees, process, society & stakeholder orientated. A Six Sigma philosophy that encourages companies and their employees to focus on finding ways to continuously improve the quality of their business practices and products. Total quality Management ISO 9000 Quality Assurance Quality Control 1950 8 1960 1970 1980 1990 2000 2007
  9. 9. Evolution of Quality Management Quality developsSigma, Six Quality is separating goodduring the production process; from bad parts without Inspection drives Six Sigma shifted production feedback to theinto to the production business improvement. process, prevention, process Inspection ; DMAIC process : Define,orientationMeasure, Analyze, Improve & Control Total quality Management ISO 9000 Quality Assurance Quality Control 1950 1960 1970 1980 9 1990 2000 2007
  10. 10. ISO Compatibility  Customer Satisfaction  Prevention over inspection  Continuous improvement  Management Responsibility  Cost of Quality (COQ) 10
  11. 11. Quiz: Quality is: A. Meeting & exceeding customer needs. B. Adding extra to make customer happy. C. Conformance of requirements and fitness of use D. Conformance to management’s requirements 11
  12. 12. 8.1 Plan Quality Management Identifying quality requirement and/or standards for the project and its deliverables, and documenting how the project will demonstrate compliance with the relevant quality requirements. 12
  13. 13. Plan Quality: Inputs (1) 1. Project Management Plan, includes but not limited to  Scope baseline  Work Breakdown Structure  WBS Dictionary  Schedule baseline  Cost baseline  Other management Plans 13
  14. 14. Plan Quality: Inputs (2) 2. Stakeholder Register 3. Risk register 4. Requirements Documentation 5. Enterprise environmental factors 6. Organizational process assets 14
  15. 15. Plan Quality: T & T 1. Cost-benefit Analysis 2. Cost of Quality (COQ) 3. Seven Basic Quality Tools        Cause-and-Effect Diagram Flowcharts Check-sheet Pareto Diagram Histograms Control Charts Scatter Diagram 15
  16. 16. Plan Quality: T & T 4. 5. 6. 7. Benchmarking Design of Experiments Statistical Sampling Additional Quality Tools     Brainstorming Force field analysis Nominal Group Technique Quality Management and control tools 8. Meetings 16
  17. 17. Cost-benefit Analysis  The primary benefit of meeting quality requirements is less rework, i.e., higher productivity, lower costs and increased stakeholder satisfaction.  The primary cost of meeting quality requirements is the expenses associated with quality management activities. 17
  18. 18. Cost of Quality 18
  19. 19. Cost of Quality PMP - Project Quality Plan https://www.facebook.com/waleed.naggar 19
  20. 20. Cause and Effect Diagram Trace the problem’s source back to its “actionable root cause” 20
  21. 21. Flowcharting A graphical representation of a process showing the relationships among process steps. 21
  22. 22. Tally Sheets 22
  23. 23. Pareto Diagram 23
  24. 24. Histogram 24
  25. 25. Control Charts  Graphic displays of the results, over time, of a process; used to assess whether the process is “in control”  Rule of Seven – Run of seven points toward upper or lower control limit may indicate that process is out of control  Assignable causes – Variations may be caused by differences in machines, workers overtime, etc. Identify the root cause. 25
  26. 26. Control Chart – contd. 26
  27. 27. Scatter Diagram 27
  28. 28. Benchmarking  Benchmarking involves comparing actual or planned project practices to those of other projects in order to generate ideas for improvement and to provide a standard by which to measure performance.  These other projects may be within the performing organization or outside of it, and may be within the same or in another application area. 28
  29. 29. Design of Experiment Design of experiments is a statistical method that helps identify which factors might influence specific variables. It also plays a role in the optimization of products or processes. 29
  30. 30. Statistical Sampling  Statistical sampling involves choosing part of a population of interest for inspection (e.g., selecting 10 samples of 75 electronic components).  Appropriate sampling can often reduce the cost of quality control.  There is a substantial body of knowledge on statistical sampling; in some application areas, it is necessary for the project management team to be familiar with a variety of sampling techniques.
  31. 31. Plan Quality Management: Outputs 1. Quality Management Plan 2. Process Improvement Plan  Process Boundaries  Process Configuration  Process Metrics  Targets for Improved Performance 3. Quality Metrics 4. Quality Checklist 5. Project Documents Updates 31
  32. 32. Quiz: Training costs are part of: A. Prevention costs B. Appraisal costs. C. Internal failure costs. D. External failure costs. 32
  33. 33. 8.2 Perform Quality Assurance 1. Auditing the quality requirements and the results from quality control measurement to ensure that appropriate quality standards and operational definitions are used. 2. The key benefit of this process is that it facilitates the improvement of quality processes 33
  34. 34. 34
  35. 35. Perform Quality Assurance: Input 1. Quality Management Plan 2. Process Improvement Plan 3. Quality Metrics 4. Quality Control Measurements 5. Project Documents 35
  36. 36. Perform Quality Assurance: T & T 1. Quality Management and Control Tools  Affinity Diagrams  Process Decision Program Charts  Interrelationship Digraphs  Tree Diagrams  Prioritization Matrices  Activity Network Diagram  Matrix Diagrams 2. Quality Audits 3. Process Analysis 36
  37. 37. Affinity Diagrams 37
  38. 38. Process Decision Program Charts (PDPC) 38
  39. 39. Interrelationship Digraph Tree Diagrams 39
  40. 40. 40
  41. 41. Perform Quality Assurance: Output 1. Change Requests 2. Project Management Plan Updates 3. Project Documents Updates 4. Organizational Process Assets 41
  42. 42. Quiz: Who is responsible of the quality management in the project: A. Project Quality Manager. B. Project Manager C. Project Team members. D. Quality Assurance Department. 42
  43. 43. 8.3 Control Quality (1)  Perform Quality Control is the process of monitoring and recording results of executing the quality activities to assess performance and recommend necessary changes  The key benefits of this process include  Identifying the causes of poor quality  Validating that project deliverables and work meet the requirements 43
  44. 44. 8.3 Control Quality (2) Important Quality terms  Prevention (Keeping errors out of the process) vs. Inspection (Keeping errors out of the hands of the customer).  Attribute sampling (either conform or doesn't) vs. Variables sampling (degree of conformity)  Tolerance (range of acceptable results) and control limits (thresholds which may indicate out of control) 44
  45. 45. 45
  46. 46. Control Quality: Input 1. Project Management Plan 2. Quality Metrics 3. Quality checklists 4. Work Performance Data 5. Approved Change Requests 6. Deliverables 7. Project Documents 8. Organizational Process Assets
  47. 47. Control Quality: T & T 1. Seven Basic Quality Tools 2. Statistical Sampling 3. Inspection 4. Approved Change Request Reviews 47
  48. 48. Control Quality: Output 1. Quality Control Measurements 2. Validated Changes 3. Verified Deliverables 4. Work Performance Information 5. Change Requests 6. Project Management Plan Updates 7. Project Document Updates 8. Organizational Process Assets Updates (Completed checklists, lessons learned documentation, etc.) 48
  49. 49. Quiz: When a process considered to be in control, it: A. Should not be adjusted B. May not be changed to provide improvements. C. Shows differences caused by expected causes. D. Should not be inspected or reworked for any reason. 49
  50. 50. Thank you 50
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