Managed Services by Plexlane


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Looking for a company that provides experience and innovation in production support environment. Look no further. At Plexlane we provide near-shore and off-shore production support while improving each category of the SLA every year.

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Managed Services by Plexlane

  1. 1. Managed Services Going Further
  2. 2. Managed Services • Managed services1 is the practice of outsourcing day-to-day IT management responsibilities as a strategic method for improving operations. This can include outsourcing Production Support and lifecycle build/maintenance activities. • Service Level Agreements are established that allows the client to measure the service provider on the contract. • In most cases this is done to enable client’s IT organization to focus on new projects/initiatives to further IT’s capabilities to support and grow the business. • In other cases it is done to tap into broader capabilities. • In an effective managed services offering the service provider becomes an extension of client’s organization, business process and technology. 1 Source: Wikipedia 2
  3. 3. Our Solutions and Services Strategic Consulting + Business Process Solutions IT Strategy & Roadmap Software Selection & RFP Process IT Portfolio Rationalization CRM, PDM, ERP, HRM Business Transformation Innovation in “RUN” Transformation by ERP Executive Placements ePMO Social Marketing Application Development Managed Services Production Support Online Service Desk Application Management Infra Management Mobile Applications Web Technologies Business Analytics Training Solutions Testing and Automation Human Resources Procurement Finance & Payroll 3
  4. 4. Managed Services Production Support - Engagement Processes - SLA Management - Onshore / Offshore Delivery Model - Software / Hardware Licensing - Resource Management - plexSupport Model - plexTransformation Model Online Service Desk - Help Desk - Ticket management through client/vendor resources - Processes on Defects, Enhancements and Projects - plexService Desk Application Management - Application Inventory and Ownership - Business Process and Application Knowledge Transfer and Retention - Application Currency - plexApplication Management - plexDevelopment Model Testing and Automation Infra Management Shared Services - End to end testing center of excellence – automated and/or manual - Integrated Testing - Defect Management - plexTest Automation - Infrastructure Support (Servers, Voice, Data, Printing) - Manage environments hosted onsite or in cloud - Onsite and remote support options - Shared services support for HR, Procurement and Finance - Staffing and Recruiting Services – W2, 1099, CorpCorp - AP, AR, Credit Management, Travel Management People, Process and Technology Enabling RUN Environment 4
  5. 5. Innovation as a Service (IaaS) • A service offering built into our engagements. • Innovation is essential not only for new initiatives but for existing routine operations as well to continue to – continue to grow productivity – keep the application portfolio current – exploit latest trends and technologies to benefit business needs • Read our blog post at 5
  6. 6. Run IT as a Business Customer Leadership Team Priori za on Thought Leadership Mentoring Training Academy CoEs Capability Resources Portfolio Planning OpEx Processes & Tools Transformation Offshore IT Support CoEs Decision Making Training Global Delivery Implementation Produc on Support Wrap Upgrade Virtualize Go-Live & Produc on Support Replace Execu on Consolidate Scope, Schedule, Budget Por olio Roadmapping Por olio Review Strategy Alignment TaaS and IaaS Re-host Refactor Integra on w/ Global Design New Modify Break-Fix Maintenance Maintain Global Template Enhancements Training Documentation APAC Global Process Owners Governance EMEA Sponsorship Americas Oversight Near Shore Strategy Onshore People Leadership Running IT as a Business Re re Enablers Consolidate Industry Solutions Transform Accelerators & Intellectual Property Modernize Integrate Portfolio, Program & Project Management Op mize Change Management Virtualize Security World Sourcing 6
  7. 7. Summary • Provide best of class IT Support Organization with people, process and technology to support business needs • Six Sigma processes allow for accountability, repeatability, predictability and continuous improvement in managed services processes • Onshore and Offshore delivery model allows for scaling of capabilities at a fraction of cost • Innovation as a Service (IaaS) part of all contracts • Transform Information Technology Department to become an enabler to the business. 7
  8. 8. The plex + Promise LISTEN INTERNALIZE PROPOSE IMPLEMENT MONITOR IMPROVE + Learn more at U.S. Headquarters Mesa, AZ 85207 India Headquarters Banjara Hills Hyderabad, India Thank You +1 602 PLEX 260 Plexlane+ is a trademark of Plexlane, LLC. © Copyright Plexlane 2012. All Rights Reserved.