Scientist,
M.P. Pollution Control Board
Word “Quality” has different connotations

•   Depending on the reference to context
•   Depending on the people to whom a...
•   Improve quality
•   Job satisfaction
•   Self development
•   Cost savings
•   Competitiveness
Total Quality Management
•Po lic y
•Pe o ple
•S trate g y

  First step to Total Quality Management?
     De fine Quality ...
Bosses, Leaders, Champions
BOSSES:    WORK TO BOOK
           FEED INFORMATION
           GIVE ORDERS
           INSIST ON...
Makes a TEAM
                 T: together
                 E: everyone
                 A: achieve
                 M: mor...
•   Customer driven
•   Delighting customer
•   War on Waste
•   Rigorous Planning
•   Measure to improve
•   Keep it simp...
Total Quality Management in water
 supplies is the ultimate objective
   of the Water Supply Manager
• Essential ingredien...
Improvements?
•   Source
•   Pumping
•   Treatment
•   Conveyance
•   Storage
•   Distribution net work
Engineering Aspects
• Site selection [Silting, Seasonal variation, Safety
  during rains & floods, Pollution.
• Selection ...
Executive aspects
• Work-out manuals [Water supply & Treatment (Ministry of
  Urban Dev.) Laboratory instruments, Safety i...
Laboratory Aspects
• Quality of Materials [Water Treatment Chemicals,
  Instruments and Spares]
• Basic Facilities [Distil...
Public Relation Aspects
• Encourage Public awareness [Arrange
  Visit to Water Works, Exhibition, Publication
  of Leaflet...
Extra Vigilance Requirements
•   Fairs & Religious congregations
•   Bus stand and Railway station
•   Law & Order situati...
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Tqm In Water Works

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Tqm In Water Works

  1. 1. Scientist, M.P. Pollution Control Board
  2. 2. Word “Quality” has different connotations • Depending on the reference to context • Depending on the people to whom asked • Depending on the past experience • Depending on the expectations
  3. 3. • Improve quality • Job satisfaction • Self development • Cost savings • Competitiveness
  4. 4. Total Quality Management •Po lic y •Pe o ple •S trate g y First step to Total Quality Management? De fine Quality Po lic y
  5. 5. Bosses, Leaders, Champions BOSSES: WORK TO BOOK FEED INFORMATION GIVE ORDERS INSIST ON PROPER AND FREQUENT INFORMATIONS LEADERS: AGREE – TO WHAT IS EXPECTED ALLOW – PEOPLE TO DO THEIR JOB APRISE – PEOPLE HOW THEY ARE DOING ASSIST – GUIDE, GIVES TRAINING WHENEVER NEEDED CHAMPIONS: INSTILL PASSION TO ACHIEVE PARTICIPATE ACTIVELY RESPECTED BY THE TEAM MATES CLEAR VISION & EXPLANATION CONFIDENT IN PRESENTATION LISTEN & RESPOND CALMLY TO CONTRARY VIEWS MAKE THINGS HAPPEN
  6. 6. Makes a TEAM T: together E: everyone A: achieve M: more > eam is a group of people with a com on goal< T m 1. Sense of purpose 2. Sense of belonging, 3. Empowered to act within a specific area, 4. Meet regularly, 5. It rewards everyone, 6. It has a natural leader
  7. 7. • Customer driven • Delighting customer • War on Waste • Rigorous Planning • Measure to improve • Keep it simple • Bench marking • Irreversible corrective action • Improved technology for strategic gains only
  8. 8. Total Quality Management in water supplies is the ultimate objective of the Water Supply Manager • Essential ingredients • Holistic approach is required including the understanding of Engineering, Environmental, Chemical & Biological aspects of watersupply • Have faith in your Team mates, Discuss the problems and work out solutions. • Aim and strive to develop work culture
  9. 9. Improvements? • Source • Pumping • Treatment • Conveyance • Storage • Distribution net work
  10. 10. Engineering Aspects • Site selection [Silting, Seasonal variation, Safety during rains & floods, Pollution. • Selection of Plant & Equipment [Type and Number of units required] • Periodical inspection [Service Reservoir, Water - Works , Distribution network, Pollution] • Design and Lay out of Distribution network [should be planned to last for considerable period/ Long time & short time Population projections.] • Maintenance schedule [Stitch in time saves nine]
  11. 11. Executive aspects • Work-out manuals [Water supply & Treatment (Ministry of Urban Dev.) Laboratory instruments, Safety in water works (Chlorine), Laboratory Analytical procedures. • Building & Infra-structure [Proper lay-out & space for storage of raw materials and Chemicals, Electrical fixtures, Ventilation, Specific requirements, Emergency Exits ,etc.,] • Communication facilities [Memo-pads, Intercoms, Fax Telephones, and alarms,] • First Aid , Waste management & Fire Safety [First- aid kit, Fire extinguisher, Self breathing Apparatus,] • Periodic Checks & Training [Analytical Quality Control and Regular training of staff to update the knowledge & the skills for Proper Water Quality Management ]
  12. 12. Laboratory Aspects • Quality of Materials [Water Treatment Chemicals, Instruments and Spares] • Basic Facilities [Distil water, Chemicals, Glass- wares, Instruments, Consumables ] • Instrument Calibration [Periodical checks and Document verification] • Fire and Laboratory Hazard Safety [Life saving skills, Safety Training & Mock drills] • Accuracy & Reproducibility [ Analytical Quality Control, Intra & Inter laboratory comparison and skill development ] • Reports & Documentation [Chain of custody and documentation and Reporting procedures]
  13. 13. Public Relation Aspects • Encourage Public awareness [Arrange Visit to Water Works, Exhibition, Publication of Leaflet / Posters, do’s & don’t, Sanitation, Personal Hygiene, and Water conservation] • Quick response to Complaints [Improved Public image, Reduced Water wastages ] • Keep in touch with user groups [Periodical water quality survey at Consumer Tap] • Quick response to Public Interest Litigation
  14. 14. Extra Vigilance Requirements • Fairs & Religious congregations • Bus stand and Railway station • Law & Order situations • Public gatherings • Unusual rise in Chlorine demand • Unusual depletion of Residual Chlorine • Natural Calamities (Floods & Earthquakes) • Epidemics • Scarcity areas
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