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Augmenting the Social Space of an Academic Conference Joe McCarthy, David McDonald,  Suzanne Soroczak,  David Nguyen, Al M...
<ul><li>Social Spaces at Academic Conferences </li></ul><ul><li>Proactive Displays </li></ul><ul><li>Experience UbiComp Pr...
Academic Conferences  as Social Spaces <ul><li>Conference settings </li></ul><ul><ul><li>Specific time, space & focus </li...
Academic Conferences  as Social Spaces <ul><li>Sites for  mutual revelation </li></ul><ul><ul><li>Hear what others are doi...
Proactive Displays <ul><li>Displays + sensors  (+ algorithms + policies + …) </li></ul><ul><ul><li>Large displays that can...
Experience  UbiComp Project <ul><li>Context(s) </li></ul><ul><ul><li>UbiComp 2003 </li></ul></ul><ul><ul><ul><li>Fifth Int...
Proactive Displays at a Conference <ul><li>Design goals </li></ul><ul><ul><li>Enhance the sense of  community  among atten...
Registration
Activation
Experience! AutoSpeakerID Ticket2Talk Neighborhood Window
AutoSpeakerID <ul><li>Keynote/Paper/Panel Q&A “augmentation” </li></ul><ul><ul><li>RFID: antenna (microphone), tag (badge)...
AutoSpeakerID
Ticket2Talk <ul><li>Coffee Break </li></ul><ul><ul><li>Explicitly  provided content  </li></ul></ul><ul><ul><li>Single  pe...
Ticket2Talk
Ticket2Talk <ul><li>Queue Management: balancing freshness & fairness </li></ul><ul><ul><li>Tag recency: + </li></ul></ul><...
Sample Tickets
Sample Tickets
Evaluation
Caveats <ul><li>Existing communities at conferences </li></ul><ul><ul><li>Variations in stature, approachability </li></ul...
Setting & Data Collection <ul><li>Conference deployment: UbiComp 2003 </li></ul><ul><ul><li>Medium-sized, single-track, co...
Analysis <ul><li>Simple descriptive statistics </li></ul><ul><li>Open-ended survey responses </li></ul><ul><ul><li>Grounde...
Proactive Displays at a Conference <ul><li>Design goals </li></ul><ul><ul><li>Enhance the sense of  community  among atten...
Enhance Feeling of Community <ul><li>AutoSpeakerID </li></ul><ul><ul><li>It was nice to be able to see who was speaking to...
Mesh with Established Practices <ul><li>AutoSpeakerID </li></ul><ul><ul><li>It seemed distracting - in the sessions I was ...
Manage Privacy Concerns <ul><li>Display agnostic (across both applications) </li></ul><ul><ul><li>Unconcerned </li></ul></...
Discussion <ul><li>AutoSpeakerID </li></ul><ul><ul><li>50% of questioners’ tags detected </li></ul></ul><ul><ul><li>Introd...
Discussion <ul><li>Ticket2Talk </li></ul><ul><ul><li>Conversations, awareness  among old & new friends </li></ul></ul><ul>...
New Contexts <ul><li>Digital Homes </li></ul><ul><ul><li>Implicit sharing of digital media </li></ul></ul><ul><ul><ul><li>...
New Contexts <ul><li>The Great Good Place: Cafes, Coffee Shops, Bookstores, Bars, Hair Salons,  and Other Hangouts at the ...
New Sources of Content <ul><li>Repositories </li></ul><ul><li>Devices </li></ul>
Many thanks! <ul><li>Co-authors </li></ul><ul><ul><li>Suzi Soroczak (UW Information School)  David Nguyen (Nokia Research)...
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Proactive Displays: Augmenting the Social Space of an Academic Conference (CSCW 2004)

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Academic conferences provide a social space for people to present their work, learn about others’ work, and interact informally with one another. However, opportunities for interaction are unevenly distributed among the attendees. We seek to extend these opportunities by allowing attendees to easily reveal something about their background and interests in different settings through the use of proactive displays: computer displays coupled with sensors that can sense and respond to the people nearby. We designed, implemented and deployed a suite of proactive display applications at a recent academic conference: AutoSpeakerID augmented formal conference paper sessions; Ticket2Talk augmented informal coffee breaks. A mixture of qualitative observation and survey response data are used to frame the impacts of these applications from both individual and group perspectives, highlighting the creation of new opportunities for both interaction and distraction. We end with a discussion of how these social space augmentations relate to the concepts of focus and nimbus as well as the problem of shared interaction models.

More information on this work, including the paper associated with this presentation, can be found here: http://interrelativity.com/proactivedisplays/

Published in: Economy & Finance, Business
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Transcript of "Proactive Displays: Augmenting the Social Space of an Academic Conference (CSCW 2004)"

  1. 1. Augmenting the Social Space of an Academic Conference Joe McCarthy, David McDonald, Suzanne Soroczak, David Nguyen, Al M. Rashid 8 November 2004
  2. 2. <ul><li>Social Spaces at Academic Conferences </li></ul><ul><li>Proactive Displays </li></ul><ul><li>Experience UbiComp Project </li></ul><ul><li>Evaluation </li></ul><ul><li>Discussion & Future Work </li></ul>Outline
  3. 3. Academic Conferences as Social Spaces <ul><li>Conference settings </li></ul><ul><ul><li>Specific time, space & focus </li></ul></ul><ul><ul><li>Community of people w/ shared interests </li></ul></ul><ul><li>Different sub-contexts, different social interactions </li></ul><ul><ul><li>Formal presentations (papers, panels) </li></ul></ul><ul><ul><li>Semi-formal presentations (demos, posters) </li></ul></ul><ul><ul><li>Informal events (breaks, receptions) </li></ul></ul>
  4. 4. Academic Conferences as Social Spaces <ul><li>Sites for mutual revelation </li></ul><ul><ul><li>Hear what others are doing </li></ul></ul><ul><ul><li>Talk about what I’m doing </li></ul></ul><ul><ul><li>Professional & personal </li></ul></ul><ul><li>Revelation opportunities are unevenly distributed </li></ul><ul><ul><li>Presenters vs. non-presenters </li></ul></ul><ul><ul><li>Veterans vs. newcomers </li></ul></ul><ul><li>How can technology help? </li></ul>
  5. 5. Proactive Displays <ul><li>Displays + sensors (+ algorithms + policies + …) </li></ul><ul><ul><li>Large displays that can sense & respond appropriately to the people nearby </li></ul></ul><ul><li>Issues for proactive displays: </li></ul><ul><ul><li>Context(s): Where should they go? </li></ul></ul><ul><ul><li>Content: What should they show? </li></ul></ul><ul><ul><li>Control: How will they know? </li></ul></ul>
  6. 6. Experience UbiComp Project <ul><li>Context(s) </li></ul><ul><ul><li>UbiComp 2003 </li></ul></ul><ul><ul><ul><li>Fifth International Conference on Ubiquitous Computing </li></ul></ul></ul><ul><ul><ul><li>Westin Seattle, 12-15 October </li></ul></ul></ul><ul><ul><li>Paper / panel sessions (AutoSpeakerID) </li></ul></ul><ul><ul><li>Coffee breaks (Ticket2Talk) </li></ul></ul><ul><li>Content </li></ul><ul><ul><li>Web-based profile database </li></ul></ul><ul><ul><li>Name, affiliation, photo(s), … </li></ul></ul><ul><li>Control </li></ul><ul><ul><li>Register, activate and wear RFID tags during the conference </li></ul></ul><ul><ul><li>Opt out at any time (delete profile, discard tag) </li></ul></ul>
  7. 7. Proactive Displays at a Conference <ul><li>Design goals </li></ul><ul><ul><li>Enhance the sense of community among attendees </li></ul></ul><ul><ul><li>Mesh with existing practices (calm technology) </li></ul></ul><ul><ul><li>Protect the privacy of participants … & non-participants </li></ul></ul>
  8. 8. Registration
  9. 9. Activation
  10. 10. Experience! AutoSpeakerID Ticket2Talk Neighborhood Window
  11. 11. AutoSpeakerID <ul><li>Keynote/Paper/Panel Q&A “augmentation” </li></ul><ul><ul><li>RFID: antenna (microphone), tag (badge) </li></ul></ul><ul><ul><li>Display photo, name, affiliation </li></ul></ul><ul><ul><li>Visual augmentation of common [oral] practice </li></ul></ul>
  12. 12. AutoSpeakerID
  13. 13. Ticket2Talk <ul><li>Coffee Break </li></ul><ul><ul><li>Explicitly provided content </li></ul></ul><ul><ul><li>Single person (at a time) </li></ul></ul>
  14. 14. Ticket2Talk
  15. 15. Ticket2Talk <ul><li>Queue Management: balancing freshness & fairness </li></ul><ul><ul><li>Tag recency: + </li></ul></ul><ul><ul><li>Ticket recency: - </li></ul></ul><ul><ul><li>Minimize thrashing </li></ul></ul><ul><ul><li>“ 5 seconds of fame” </li></ul></ul>
  16. 16. Sample Tickets
  17. 17. Sample Tickets
  18. 18. Evaluation
  19. 19. Caveats <ul><li>Existing communities at conferences </li></ul><ul><ul><li>Variations in stature, approachability </li></ul></ul><ul><ul><li>Newcomers vs. veterans </li></ul></ul><ul><li>Technological interventions </li></ul><ul><ul><li>Complete invisibility is undesirable </li></ul></ul><ul><ul><li>Augmentation vs. interference </li></ul></ul><ul><li>Privacy </li></ul><ul><ul><li>Human subjects issues </li></ul></ul>
  20. 20. Setting & Data Collection <ul><li>Conference deployment: UbiComp 2003 </li></ul><ul><ul><li>Medium-sized, single-track, conference </li></ul></ul><ul><ul><li>500 attendees (50% from USA) </li></ul></ul><ul><ul><li>Two proactive displays: </li></ul></ul><ul><ul><ul><li>AutoSpeakerID (ASID) </li></ul></ul></ul><ul><ul><ul><li>Ticket2Talk (T2T) </li></ul></ul></ul><ul><li>Systematic Observation </li></ul><ul><ul><li>Observations + opportunistic interviews </li></ul></ul><ul><li>Post-conference Survey </li></ul><ul><ul><li>Mix of multiple choice and open-ended response </li></ul></ul><ul><ul><li>94 respondents (19% response rate) </li></ul></ul>
  21. 21. Analysis <ul><li>Simple descriptive statistics </li></ul><ul><li>Open-ended survey responses </li></ul><ul><ul><li>Grounded approach </li></ul></ul><ul><ul><li>Open coding (multiple rounds) </li></ul></ul>3 (3%) 39 (41%) Ticket2Talk 10 (11%) 71 (77%) AutoSpeakerID Negative Impact Positive Impact Display Application
  22. 22. Proactive Displays at a Conference <ul><li>Design goals </li></ul><ul><ul><li>Enhance the sense of community among attendees </li></ul></ul><ul><ul><li>Mesh with existing practices (calm technology) </li></ul></ul><ul><ul><li>Protect the privacy of participants … & non-participants </li></ul></ul>
  23. 23. Enhance Feeling of Community <ul><li>AutoSpeakerID </li></ul><ul><ul><li>It was nice to be able to see who was speaking to put their question in context if I didn't hear or forgot the person's introduction. </li></ul></ul><ul><li>Ticket2Talk </li></ul><ul><ul><li>I was chatting with someone I didn't know personally (small talk) about a recent presentation when I noticed his profile on the Ticket 2 Talk display and realized he was affiliated with an organization I really admire and would like to collaborate with ... Noticing this allowed me to redirect the conversation to that topic! </li></ul></ul>
  24. 24. Mesh with Established Practices <ul><li>AutoSpeakerID </li></ul><ul><ul><li>It seemed distracting - in the sessions I was in it seemed that virtually every person who approached the microphone began by commenting on the speaker ID (e.g. &quot;oh it's working, yes that's me&quot; or &quot;it's not working for some reason&quot;). </li></ul></ul><ul><li>Ticket2Talk </li></ul><ul><ul><li>People walk up with a big smile. Look at the person standing next to them and again at the display. Is that you?!? One is waving RFID tag in front of reader. Pick me up! </li></ul></ul>
  25. 25. Manage Privacy Concerns <ul><li>Display agnostic (across both applications) </li></ul><ul><ul><li>Unconcerned </li></ul></ul><ul><ul><ul><li>... it might had been nice that [the research] community directory information was downloaded automatically. </li></ul></ul></ul><ul><ul><li>Concerned </li></ul></ul><ul><ul><ul><li>I didn't want all this information to be available to everyone - would rather have more control over who gets to see what ... and might want to highlight interests differently to different people. </li></ul></ul></ul>
  26. 26. Discussion <ul><li>AutoSpeakerID </li></ul><ul><ul><li>50% of questioners’ tags detected </li></ul></ul><ul><ul><li>Introductions: oral only, visual only, visual + oral </li></ul></ul><ul><ul><li>Spelling, intelligibility </li></ul></ul><ul><ul><li>“ Gaming” </li></ul></ul><ul><ul><ul><li>3 people, 7 questions </li></ul></ul></ul><ul><ul><ul><li>24 comments in survey (18+, 6-) </li></ul></ul></ul>
  27. 27. Discussion <ul><li>Ticket2Talk </li></ul><ul><ul><li>Conversations, awareness among old & new friends </li></ul></ul><ul><ul><ul><li>Amarone, kitesurfing </li></ul></ul></ul><ul><ul><ul><li>Scuba diving </li></ul></ul></ul><ul><ul><li>Provocative content </li></ul></ul>
  28. 28. New Contexts <ul><li>Digital Homes </li></ul><ul><ul><li>Implicit sharing of digital media </li></ul></ul><ul><ul><ul><li>Family / visitors’ photos </li></ul></ul></ul><ul><li>Digital Workplaces </li></ul><ul><ul><li>Knowledge management through serendipity </li></ul></ul><ul><ul><ul><li>Nameless faces / faceless names </li></ul></ul></ul><ul><li>Digital Third Places… </li></ul>
  29. 29. New Contexts <ul><li>The Great Good Place: Cafes, Coffee Shops, Bookstores, Bars, Hair Salons, and Other Hangouts at the Heart of a Community </li></ul><ul><ul><li>Ray Oldenburg </li></ul></ul>
  30. 30. New Sources of Content <ul><li>Repositories </li></ul><ul><li>Devices </li></ul>
  31. 31. Many thanks! <ul><li>Co-authors </li></ul><ul><ul><li>Suzi Soroczak (UW Information School) David Nguyen (Nokia Research) Al M. Rashid (Univ. Minnesota) </li></ul></ul><ul><li>On-site observers (& troubleshooters) </li></ul><ul><ul><li>Sabrina Hsueh, John LaMont, Jonathan Lester </li></ul></ul><ul><li>A cast of dozens in numerous supporting roles … </li></ul><ul><ul><li>Ken Anderson, Gaetano Borriello, Waylon Brunette, Sunny Consolvo, Anind Dey, James Gurganus, Michael Ham, Sean Lanksbury, Eric Paulos, Trevor Pering, Pauline Powledge, Adam Rea, Bill Schilit, Ken Smith, … </li></ul></ul><ul><li>… and an attentive audience … Questions? </li></ul>
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