CoCollage Digital Cities 6

Ambient Informatics in Urban Cafés Joe McCarthy Principal Instigator Strands Labs Seattle

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Digital Cities, Inc. ?
Centralization, extraction, exploitation
Disconnection, division, distance
Individualism vs. collectivism
Spectators (spectacles) vs. participants
Top-down vs. bottom-up
Subjects  citizens  consumers
Place  property  mortgage  derivative investments
We have met the corporation, and they is us. lifeincorporated.net

Urban Cafés as Great, Good Places
The Great, Good Place: Cafés, Coffee Shops, Bookstores, Bars, Hair Salons and Other Hangouts at the Heart of a Community
Ray Oldenburg, 1989
‘ homes away from home’, where unrelated people relate
the full spectrum of local humanity
inclusive sociability
ease of association

Promise of Third Places
Personal
Novelty
Perspective
Spiritual tonic
Friends by the set
Community
Political role
Habit of association
Agency of control and a force for good
Outposts on the public domain

Perils of [technology in] Third Places Cyber-nomads are “ hollowing out ” cafés that offer WiFi, rendering them “ physically inhabited but psychologically evacuated” leaving people “ more isolated than they would be if the café were merely empty.” -- James E. Katz, Professor of Communications, Rutgers University

Challenge: [how] can technology enhance community within cafés? Three observations … and a solution

Maintaining Friendships through Online Social Media
ambient intimacy
“ being able to keep in touch with people with a level of regularity and intimacy that you wouldn’t usually have access to”
Leisa Reichert
http://www.disambiguity.com/ambient-intimacy/
http://www.slideshare.net/leisa/ambient-intimacy
continuous partial friendship
David Weinberger
http://www.hyperorg.com/backissues/joho-may04-07.html

Situated Software
Clay Shirky, March 2004
Software designed in and for a particular social situation or context
NOT Web School: scalability, generality, and completeness
the application must be useful to the community; the community must be useful to the application
http://www.shirky.com/writings/situated_software.html
See also: “Communities, Audiences & Scale”
http://shirky.com/writings/community_scale.html

Existing “technologies” for enhancing community in cafés

What if we could …
Leverage the attributes of offline community “technologies”
Photos, art, sketches, quotes, flyers
Apply situated software design principles
Design for the context of a café
Bring the richness of online social networking into the physical spaces we share with others
Spark conversation & connection in the real world
Ambient intimacy in physical spaces

The Strands Community Collage (CoCollage) A large computer display showing a collage of photos and quotes uploaded to a special web site by patrons and staff in a café or other community-oriented place.

CoCollage features People Stuff (photos & quotes) Commenting, voting Uploading Messaging The big screen

Sharing your stuff Facebook photos Quotes Flickr photos Photos from your computer Photos via email

Conversations & Connections Comment, vote, flag Public & private messages Online Offline

Initial deployment: Trabant Coffee

A favorite photo

Study 1
Good pace of adoption in first month
82 out of an estimated 400 regulars joined CoCollage
Questionnaire results shows that people who
a) are looking to connect with others
b) already have a psychological sense of community at the café
c) already feel place attachment to the café,
are more likely to join CoCollage and start conversations
Psychological sense of community for place and place attachment are meaningful constructs in predicting adoption of a place-based community technology
Measuring the Impact of Third Place Attachment on the Adoption of a Place-Based Community Technology Shelly D. Farnham, Joseph F. McCarthy, Yagnesh Patel, Sameer Ahuja, Daniel Norman, William R. Hazlewood, Josh Lind Proc. of the 27th Int'l. Conf on Human Factors in Computing Systems (CHI 2009) , 2153 - 2156.

Study 2 Survey: To what extent did CoCollage increase … * Interactions in café Sense of community in café
* on scale of 1 to 7, where 1 = “not at all” and 7 = “extremely so”
(81% > 1) (95% > 1) Supporting Community in Third Places with Situated Social Software Joseph F. McCarthy, Shelly D. Farnham, Yogi Patel, Sameer Ahuja, Daniel Norman, William R. Hazlewood & Josh Lind To appear in International Conference on Communities & Technologies (C&T 2009)

CoCollage partners, Q1 2009

Potential Discussion Topics
Interaction / engagement
With vs. through technology
[at|dis]traction
Mobile vs. Situated
Personal Space
Shared Place
Contributors vs. Lurkers
Who is a “user”?
Post, comment, vote, view

Thanks!
For more information:
mccarthy AT strands DOT com
http://cocollage.com
http://gumption.typepad.com
http://www.slideshare.net/gumption
Yogi Patel Tech Lead Shelly Farnham Research Consultant Joe McCarthy Principal Instigator Josh Lind Designer / Developer Dan Norman Design Lead Sameer Ahuja (former intern) Richie Hazlewood (former intern) Tyler Phillipi Bus Dev Manager

CoCollage Digital Cities 6

by Joe McCarthy on Jun 24, 2009

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