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How You Can Use GuildQuality to Measure, Improve, and Promote Client Satisfaction as a SolarWorld Authorized Installer
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How You Can Use GuildQuality to Measure, Improve, and Promote Client Satisfaction as a SolarWorld Authorized Installer

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  • 1. How You Can Use GuildQuality to Measure, Improve, and Promote Client Satisfaction as a SolarWorld Authorized Installer
  • 2. Our Community of Quality GuildQuality’s mission is to elevate the stature of the building profession to a level that is commensurate with its importance. Early Member, Phillip W. Smith General Contractor 1,000+ members representing “best of the best” in the residential construction industry. Members receive: oReal-time feedback oWeb-based reporting oMarketing tools 70% average response rate to surveys.
  • 3. Membership Base In addition to home builders, remodelers, and home services contractors, GuildQuality works with leading solar energy companies and is a proud partner of SolarWorld. “GuildQuality gives me data to prove what I already know; SolarWorld Authorized Installers are the best in the industry!” - Roxie Brown, SolarWorld
  • 4. The Industry’s Black Eye Nationally, only 65% of customers would recommend their contractor. Source: Qualified Remodeler
  • 5. How can you stand out from your competition?
  • 6. Measure Performance Through Surveying Succinct Surveys Relevant Questions Deliver Feedback in Real-Time Monitor Trends
  • 7. Customer Feedback Surveys are delivered to you in real-time as your customers complete their response. We survey via email, mail, and phone. • Respond immediately to customer issues • Better manage your staff in the field and reward excellence • Short and sweet surveys – takes 3-4 minutes to complete
  • 8. Web-Based Performance Reports • Dashboard analytics • View recent responses • Analyze trends and performance over time • Compare scores vs. other building professionals View summary dashboards, trend analysis, and benchmarking comparisons.
  • 9. “Your first meeting with a client is not their first meeting with you.” -Polaris Consulting The Reputation Economy
  • 10. Reviews = Revenue
  • 11. Marketing Tools Promote your membership on your company website.
  • 12. Marketing Tools • Links to member’s website • Printable for sales situations • Displayed on our directory of members • Ability to capture reviews, indexed for search • Integration with Facebook and Twitter • Map of Customer Comments Member profile pages help communicate quality scores.
  • 13. Profile Pages Optimized for Search
  • 14. “Treat all of your clients and prospects as if they were your grandmother…with 80,000 Twitter followers.” -Daniel Pink, To Sell Is Human -Polaris Consulting New Spin on the “Golden Rule”
  • 15. Benefits of Joining as a SolarWorld Authorized Installer • No monthly membership fee. • Projects submitted and paid for by SolarWorld. • Access to web-based reporting and marketing tools. Improve Your Business Generate Revenue