How You Can Use GuildQuality to
Measure, Improve, and Promote Client Satisfaction
as a SolarWorld Authorized Installer
Our Community of Quality
GuildQuality’s mission is to elevate the stature of the building profession
to a level that is commensurate with its importance.
Phillip W. Smith
representing “best of the
best” in the residential
70% average response
rate to surveys.
In addition to home builders, remodelers, and home services
contractors, GuildQuality works with leading solar energy companies
and is a proud partner of SolarWorld.
“GuildQuality gives me
data to prove what I
already know; SolarWorld
Authorized Installers are
the best in the industry!”
- Roxie Brown, SolarWorld
The Industry’s Black Eye
Nationally, only 65% of customers
would recommend their contractor.
Source: Qualified Remodeler
Measure Performance Through Surveying
Deliver Feedback in
Surveys are delivered to you in real-time as your customers complete their
response. We survey via email, mail, and phone.
• Respond immediately to customer issues
• Better manage your staff in the field and
• Short and sweet surveys – takes 3-4
minutes to complete
Web-Based Performance Reports
• Dashboard analytics
• View recent responses
• Analyze trends and
performance over time
• Compare scores vs. other
View summary dashboards, trend analysis, and benchmarking comparisons.
“Your first meeting with a client is
not their first meeting with you.”
The Reputation Economy
• Links to member’s
• Printable for sales
• Displayed on our
directory of members
• Ability to capture
reviews, indexed for
• Integration with
Facebook and Twitter
• Map of Customer
Member profile pages help communicate quality scores.
“Treat all of your clients and
prospects as if they were your
-Daniel Pink, To Sell Is Human
New Spin on the “Golden Rule”
Benefits of Joining as a SolarWorld Authorized Installer
• No monthly membership fee.
• Projects submitted and paid for by SolarWorld.
• Access to web-based reporting and marketing tools.
Improve Your Business