A Framework for Citizen e-Participation in Disaster ManagementPresentation Transcript
What works best when?
“ Social media support critical information distribution activity among members of the public that […] needs to be better integrated with official disaster response activities.” (Palen, 2008: 78)
(Phang & Kankanhalli, 2008)
(Kumar & Vragov, 2009)
Proposed Morphology (after Rowe, 2005)
Qualitative comparative case analysis (Ragin, 1987)
Reduce case studies to variables of conditions and outcomes for further analysis (Rihoux, 2006)
e-Participation morphology presents one way to model the conditional variables
Virginia Tech Tragedy
Contributions by members of VT network were treated with a sense of authority
Group administrator was continuously engaged
Discussion board was used for free-text entry
Group reached agreement through deliberation
(Vieweg et al., 2008; Palen et al., 2007)
Everyone was able to contribute equally
Users were left on their own
Highly formalized response
Automated aggregation of information
Discussion & Conclusion
Both cases represent successful instances of citizen e-participation in disaster situations
They differ in their respective e-participation mechanism and disaster context
It appears that level of task complexity is related to key variables of e-participation mechanism
Proposed morphology is a first step to understand what works best when
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