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Magesh Gugan Trichy Frankfinn

Magesh Gugan Trichy Frankfinn

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  • 1. Hospitality Assignment Submitted By C. Magesh Gugan FIAT Trichy A1-Batch
  • 2. I am Magesh Gugan. C from A-1 batch. Making dreams to reality through FRANKFINN “Personal development for Smart people” I think I’ll go with “tough,big,and strong.”
  • 3. • I take this opportunity to thank my Hospitality Trainer Mr. Johnson without whose support and encouragement it would not have been possible. As well I am thanking my Training coordinator, Last but not least I am thankful to my Center and all my friends
  • 4. Domestic Chain Of Hotels • I Here by selected Jaypee Palace as a Domestic Chain of Hotels • In Jaypee Palace and Groups I selected Jaypee Palace Agra Lets see about that Hotel in this Assignment
  • 5. • Jaypee Group is an infrastructure conglomerate with diverse business interests ranging from Engineering and Construction, Cement, Private Hydropower, Hospitality, Information Technology, and Real Estate Development to Expressways and Highways. The founder of Jaypee Group is Jaiprakash Gaur, who started as a civil contractor in 1958. In 1979, Jaiprakash Associates Private Ltd (JAPL) was formed. In 1980, Jaypee Group entered into Hospitality sector and set up Hotels Siddharth and Vasant Continental. In 1983, Jaypee Rewa Cement Plant (JRCL) was established with an initial capacity of 1 million tones. In 1986, Jaiprakash Industries Limited (JIL) was formed by amalgamating JAPL into JRCL. In 1992, Jaiprakash Hydro Power Ltd (JHPL) and Jaiprakash Power Venture Ltd. (JPVL) were formed. In 1996, Jaypee Bela Cement Plant (JBCP) was established with an initial capacity of 1.9 million tones. In 2000, JRCL and JBCP were merged to form Jaypee Cement Ltd. (JCL). In 2003, Jaiprakash Associates Ltd. (JAL) was formed by merging JIL with JCL. In 2005, shares of JHPL were listed on BSE/NSE and JHPL became the first Hydropower company to be publicly held and listed in India.
  • 6. Jaypee Groups • Business Interests of Jaypee Group Civil Engineering: Jaiprakash Associates Ltd., the flagship company of the Group, is a pioneer in construction of river valley and hydropower projects on turnkey basis in India. Jaypee Group has executed 13 Hydropower projects spread over 6 states of India and neighbouring Bhutan to generate 10,290 MW of power. Hydropower: Jaypee Group ventured into hydropower in 1992, with the formation of Jaiprakash Hydro Power Ltd (JHPL) and Jaiprakash Power Venture Ltd. (JPVL). The group has undertaken following hydroprojects: Baspa Hydro - Electric Project Stage II (300 MW) on the river Baspa, in Kinnaur district of Himachal Pardesh; Vishnu Prayag, 400MW project on the river Alaknanada; and Karcham Wangtoo 1000 MW project. Cement: Jaypee Group is the 4th largest cement producer in the country. It produces Ordinary Portland Cement and Pozzolana Portland Cement under the brand names "Buland" and "Buniyad". The group has plants at Rewa, and Bela. Jaypee Group is poised to achieve cement production capacity of 20 MTPA by the year 2009. Hospitality: Jaypee Group owns and operates four Five Star Deluxe hotels through a subsidiary company, Jaypee Hotels Limited. These hotels are: Hotel Siddharth and Hotel Vasant Continental in New Delhi, Hotel Jaypee Palace Agra, and Jaypee Residency Manor, Mussoorie. Real Estate Development: Jaypee Group is developing real estate in Greater Noida. Its property, Jaypee Greens, is spread over an area of 450 acres. It comprises golf resorts, villas, townhouses, penthouses, condominiums, studio apartments, commercial complexes and shopping malls.
  • 7. Jaypee Groups • Expressways & Highways: Jaypee Group is constructing the prestigious 160 km long Expressway with Six lane access that would connect the historical city of Agra with Greater Noida. Information Technology: Jaypee Group Company JIL Information Technology Limited (JILIT) specializes in: Hardware & Networking, Multimedia Services & Software, and Enterprise Resource Planning. Thermal Power: Jaypee Group has formed a Joint Venture company with Madhya Pradesh State Mining Corporation Limited (MPSMCL) to undertake coal production and sale of coal from coal block/blocks which might be allotted to MPSMCL. The company is called Madhya Pradesh Jaypee Minerals Limited. The company has plans to set up 1000 MW Thermal Power Plant in Madhya Pradesh. Transmission System: Jaiprakash Hydro-Power Limited has plans to venture into the development of transmission systems with the Power Grid Corporation of India Ltd (PGCIL). Major Achievements of Jaypee Group • Jaypee Group is the largest private sector hydro power producer in India with an installed capacity of 700 MW. • Sardar Sarovar Dam being executed by the group is the third largest in the world for volume of chilled concrete to be placed -nearly 7 million cum. • Indira Sagar a 1000 MW Power house is the second largest surface power house in the country. • Nathpa Jhakri a 1500 MW Power House is the largest underground power house in India. • Tehri Dam is the third tallest rockfill dam in the world, and the largest in Asia involving placement of over 25 million cum of all types of fill material.
  • 8. Jaypee Palace Agra
  • 9. Jaypee Palace Agra • A subtle blend of Mughal architectural brilliance and modern amenities. The exquisite ambience of a prosperous kingdom, the luxury of 5 Star Deluxe facilities... That's "Jaypee Palace Hotel" Your own Kingdom.... The sprawling 25 acres of landscaped gardens.... Tree lined walkways, Dancing Fountains... The state-of-the-art Conference Facilities, Modern Business Centre, Speciality Restaurants, Health Club, 350 elegantly appointed rooms.... And friends who are dedicated to your services.
  • 10. Location • Hotel Jaypee PalaceAgra5 Star Deluxe Hotel Address : Fatehabad Road, Agra, Uttar Pradesh-282 003, India. Location : 8 kms. from the Kheria Airport, 8 kms from the nearest Railway Station(Agra), 6kms. from Idgah Bus Stand Rooms : 350 well furnished rooms including 12 suites and 40 Executive rooms. Room Facilities : Centrally air - conditioned, Electronic door lock, Individual safe, Iron & Iron Board, Tea / Coffee maker, Minibar, Interactive Television with remote control, Multi - channel Music, Direct dial telephones, Weighing scale, Free morning Newspaper, Sewing kit. Wake up facility. Other Facilities : Beauty Parlour & Barber Shop, Money Changer, Doctor on Call, Valet Service, Postage, Golf on Request, Astrologer, Shopping Plaza, Banking, Valet parking, 24 hour Concierge.
  • 11. Accommodation • 341 guest rooms including 13 Suites and 40 Executive Rooms • Wi-fi enabled • Central air-conditioned. • Electronic door lock. • Individual Safe. • Iron/ Iron Board • Tea/ coffee maker. • Minibar. • Interactive TV with remote control. • Multi-channel Music. • Direct dial telephones • Weighing scale • Wake up facility. • Complimentary Newspaper. • These luxury hotels provide the outstanding features that offer you a unique romantic experience. The Jaypee Group of Hotels has established a luxury hotel at Agra which reflects the Mughal architectural brilliance of India.
  • 12. Executive Rooms The Executive room is the same as the Superior except for the area being smaller. These rooms also have a flower arrangement kept on the coffee table.
  • 13. Suites Large area spread out, along the wall seating arrangement in the form of sofas with table and chairs , writing table, bar set up, refrigerator and an attached bathroom along with a bedroom and a separate powder area in the living room, remote controlled televisions, weighing scale, bathrobe and telephone extensions in all the rooms and bathrooms.
  • 14. Is one of our newly renovated rooms, has a wide bedroom with the latest FLECON control technology wherein the Guest can access his lighting, air - conditioning, D.N.D, Please clean my room, International timings facilities. Besides these are the Bathrobe, Executive Kit along with the writing table, refrigerator, wardrobe, luggage rack.
  • 15. • 24 hr Muti Cuisine Coffee Shop • Timings:Round the Clock • Signature Dishes:Pot Roast Lamb, Roasted Vegetable and Red Onion Quesadillas, Grilled Garlic Prawn
  • 16. • An elegant buffet restaurant serving a spectacular spread for breakfast, lunch and dinner. Wide Choices of cuisine to suit both the international and domestic palates. • Timings:Breakfast:7 hrs to 10 hrs Lunch:12:30 hrs to 15:00 hrs Dinner:19:30 hrs to 00:00 hrs
  • 17. • Paatra, the new fine-dining restaurant at Jaypee Palace Hotel, Agra takes you on a culinary journey from Amritsar to Lahore. Different ‘paatras’ or utensils determine the unique cooking methods that conserve the unique flavor of your food. An elegant restaurant that promises to deliver an unforgettable food experience.. Timings:7:30 pm to 11:45 pm - Only open for Dinner Signature Dishes:Kunna Ghosht, Moti Panna, Chapali Kebab, Parcha Murg, Amritsari Chole Kulcha, Patialashahi Handi., Kishti Dilruba, Zafrani Jhinga
  • 18. • Well stocked bar overlooking the Reflection Pool. • Timings:12 noon to 23:00 hrs • Signature Drinks:Classic Cocktails
  • 19. • Open air restaurant by the poolside; open for dinner during winter months. • Timings:19:30 hrs to 00:00 hrs • Signature Dishes:Beer Infused Baby Roast Chicken, Wild Mushroom & Exotic Vegetable Steak.
  • 20. • Valid From 1st Oct 2008 to 31st May 2009 Jaypee Palace Hotel & Convention Centre, Agra, IndiaRoom Type • INR US$ • Single Double Single Double • Standard 9,500 10,000 240 250 • Executive 10,500 11,000 265 275 • Palace Room 12,500 12,500 315 315 • Junior Suite 16,000 16,000 400 400 • Executive Suite20,000 20,000 500 500 • Summit Suite 60,000 60,000 1,600 1,600 • Presidential Suite100,000 100,000 2,600 2,600 • Extra Bed Charges:1,50038 • Note: • All the above rates are on EP basis. • All the above rates are subject to government taxes as applicable. • All INR rates are applicable for Indian nationals & Foreign nationals holding valid Indian Resident Permit only. • All USD rates are applicable for other Foreign Nationals & will be charged as per the prevailant exchange rates if paid in INR. • All the rates/ tariffs are subject to revision as per management’s discretion.
  • 21. • Other Services and Facilities • Beauty Parlour & Barber Shop. • Money Changer. • Doctor on Call. • Valet Service • Postage • Golf on Request. • Travel Desk • Astrologer • Shopping Plaza
  • 22.  Leisure & Recreation The Swimming pool is located amidst pergolas and exotic flowerbeds,  Health Club with Gym,  Jacuzzi,  Turkish Bath,  Ayurvedic Health Spa,  Aerobics Room,  Beauty Parlour,  Barber Shop,  Pool Table,  Table Tennis room,  Lawn Tennis and Squash Courts,  Putting Greens,  Joggers Track and Discotheque,  Leisure Mall including a Bowling Alley,  Electronic and Virtual Reality games,  Children’s play areas.
  • 23. Presidential Suites
  • 24. • Menu of Services: Personal Valet for unpacking and packing on arrival and departure Breakfast in suite included Complimentary in room bar with refreshments and cocktails to suit your personal taste. Hamper of dry snacks, fresh fruit, chocolate, herbal teas, teas and coffee. Morning coffee and afternoon tea served at your request. Fresh cut flowers adorning vases throughout • Be a President for a Night:Indulge in the epitome of luxury and comfort in our truly exceptional Presidential Suite. It holds a unique status in the exploration of innovative and ultimately luxurious lodgings. Architecturally it is stunning. The rectangular shaped drawing room with its style is a unique space to be enjoyed. Windows cover more then half the wall space around the room with its own walk out balcony, looking out on a panoramic view that encompasses the Swiss Hills Garden, its colour contrasting with the dark wood floor. Pamper yourself with best of beauty treatment and massages at our spa and personal yoga instructor, shopping at your doorstep on request. 9 hole golfing experience at Agra Golf Club The private bar area is stylishly incorporated into the room, the perfect location to entertain or to seep in its elegant grandeur as you sip on a glass of Crystal which awaits your arrival, all the while listening to gentle music.A lavish bouquet of seasonal flowers adorns the room and lush handmade chocolates await your arrival. The evening is spent enjoying a Gourmet Six course menu specially designed by our Head Chef with accompanying fine wines especially chosen for you. Total package price Rs.75, 000. Price includes transfers to and from and sightseeing of the City by personal escort in our chauffeur driven Mercedes
  • 25. • Bedroom features in the Presidential Suite:Specially commissioned premium deluxe Bertram Italian Bed linen Large balcony overlooking the Swiss Hills Gardens. A beautiful writing desk from the Regency period decorated with specific ornaments of beauty and intrigue. Custom made suite furniture from Malaysia with simple use of classic silks. 100% pure silk curtains, Hand made, deep pile Persian rugs made from silk and the finest wool thread. Spacious walk in wardrobe decorated woods. A selection of books carefully placed in the room by our Librarian. Personal Safe Turndown and shoe cleaning service. Twenty-four hour room service. Same day dry cleaning and laundry service. • Bathroom features in the Presidential Suite:Very large Italian marble bathroom with twin vanity. Spacious separate shower cubicle. A two-person Jacuzzi bath. Customised monogrammed bathrobes and towels, exclusive to this suite. Herbal body products. • Room features in the Presidential Suite:The Presidential Suite can be accessed by private, security gates and by its own private entrance. Large entrance hallway with guest cloakroom and guest bathroom ensuring maximum privacy for the occupants of the Suite. 2140 square feet of space to enjoyAn especially commissioned dining table and chairs made of walnut with the use of black walnut and ebonised detailing for a contemporary feel. A magnificent dark wooden floor. Custom made suite furniture from Malaysia with simple use of classic silks. 100% pure silk curtains. Hand made, deep pile carpet made from silk and the finest wool thread. The carpets throughout are made of 100% Irish wool and were woven in Ireland with a deep velvet pile for maximum comfort. Video's, music CD's and DVD's are available on a complimentary basis from the hotel reception desk. Complimentary beverages and snacks Free Internet Access available Three telephones throughout the suite. ISDN and facsimile can be made available with prior notice.
  • 26. Jaypee Vasant Continental
  • 27. Location • Location • Basant Lok Vasant Vihar, New Delhi, Delhi 110057 011 26148800 • 12 Kms. from International Airport. • 8 Kms. from Domestic Airport. • 14 Kms. from Railway Station. • 13 Kms. from Connaught Place
  • 28. Accommodation • Accommodation 119 Well appointed guest rooms including 11 Suites, 20 Premium Club amd 22 Club Royal rooms. • Wi-fi enabled Central air-conditioning Hot/cold water. Multi-channel music Satellite TV Safe deposit lockers Mini fridge Tea/ coffee maker Direct dial telephone Fax on demand Deluxe Room • 218 sq ft, Queen/Twin, city/ pool view, pastel colors, contemporary décor, separate sitting area with chair, work desk, data port, 2 line direct dial, modem jack, electronic safe, TV with remote control, soft/ mini bar, tea/coffee maker, complimentary newspaper, 2 mineral water bottles. Bathroom- 48 sq ft, bathtub, small and large sized towels, hair dryer, dual electric socket, luxury herbal amenities.
  • 29. Dinning • Signature Dishes: • Yoke Around the Clock, Parmesan Crusted Chicken, Egg- Chilada, California Benedict, Page' - From our Juice Bar. • A fine dining speciality restaurant offering authentic Sichaun and Cantonese cuisine with Master Chefs Chef Li Peng and Nian Qing. An unparalled Dimsum menu is offered in the Dimsum Lounge. • Timings: • 12:30 hrs to 15:00 hrs | 19:30 hrs to 23:00 hrs • Signature Dishes: • Dimsums, Mongolian Grill, Beijing Duck, Tofu Pepper and Salt
  • 30. Tariff • Valid From 01 APRIL 2009 to 30 SEPTEMBER 2009 Jaypee Vasant Continental Delhi, India • Room Type INR • Single Double • Deluxe Room 8,000 9,000 • Club Royale Room 11,000 11,000 • Club Premium 12,000 12,000 • Suite-Executive 15,000 • Suite-Club 17,000 • Extra Bed 1800 Note: • All the above rates are on E.P. basis. • All the above rates are subject to applicable Luxury Tax (currently @ 12.5%). • To quote in USD for foreign nationals, please calculate USD rate as per current exchange rate. • All rates/ tariffs are subject to revision as per management’s the discretion. •
  • 31. Other Services and Facilities • Tamaya - Spa, Salon, Wellness. • Money Changer. • Doctor on Call. • Valet Service • Travel Desk • Astrologer • 24 hour Concierge Whether on business or pleasure at Jaypee Vasant Continental, we are committed to ensuring that your every requirement taken care of, and your visit is as comfortable as it can be.
  • 32. Jaypee Residency Mussoorie
  • 33. Location • Location • 1 hrs. drive from Dehradun, the last railhead. • 3.5 kms. before Library/ Picture Palace, the two access points to Mussoorie. • 5 hrs. drive from Delhi by road. • Connected through a daily Shatabdi Express service upto Dehradun.
  • 34. Accomodation • Accommodation • Central air-conditioning • Hot/cold water • Tea/ coffee maker • Direct dial telephone • Satellite TV • Safe Deposit lockers available at the front office. • Fax on demand
  • 35. Dining • Timings: • Breakfast: 8:00am to 10:30 am • Lunch: • 1:00 pm to 3:00 pm • Dinner: • 8:00 pm to 11:00 pm • Signature Dishes: • Chicken Breast, Chocolate and Rum Mousse. • Coffee shop serving Indian and Continental cuisines. • Timings: • 11:00 am to 8:00 pm • Signature: • Rubiyan Meshwi, Quesadilla
  • 36. Tariff • Valid From 1st April 2009 to 30th September 2009 • Jaypee Residency Manor Mussoorie, India • Room Type INR US $ • Single Double Single Double • Standard Room 11,000 11,000 280 280 • Executive Room 12,000 12,000 300 300 • Executive Suite 22,000 22,000 550 550 • Extra Bed 2000 50 • Note: • All the above rates are on EP basis. All the above rates are subject to government taxes as applicable. All INR rates are applicable for Indian nationals & Foreign nationals holding valid Indian Resident Permit only. All USD rates are applicable for other Foreign Nationals & will be charged as per the prevailant exchange rates if paid in INR. All the rates/ tariffs are subject to revision as per management’s discretion.
  • 37. Other Services & Facilities • Beauty Parlour & Barber Shop. • Money Changer. • Doctor on Call. • Valet Service • Postage • Travel Desk • Astrologer • Shopping Plaza • 24 hour Concierge • Laundry • Florist
  • 38. Leisure & Recreation • Residency Manor is a complete destination for a getaway. With recreational facilities to suit all age groups everyone visiting this hotel will have had a wonderful time. • Indoor heated Swimming Pool, Sansha Ayurvedic Health Spa and Fitness Centre, Beauty Parlour, Barber shop, Jaccuzzi, Sauna and Steam, Squash Court, Bowling Alley, Leisure Mall, Tennis Court, Croquet, Skating Rink, Pool, Billiards, Jogging Trail, Electronic Games, Children’s Library.
  • 39. International Hotel Chains Hilton Groups
  • 40. Hilton Athens • One of the first high-rises completed in Athens in 1963 but never gained the title of the first skyscraper of the city which, in the eyes of the Athenians goes to the Athens Tower 1 (1971). • After an extensive renovation, the hotel resumed its operations in the beginning of 2003. During the renovation works, the hotel was completely refurbished and was added a new 7-storey northern wing with an additional 74 rooms and suites, thus rising the total of available rooms to 517. • The hotel was chosen to be the main accommodation site for the members of the International Olympic Committee (IOC) during the Athens 2004 Summer Olympic Games. Hilton Athens is located in Athens, Greece. The hotel faces the Acropolis on one of the city's most fashionable avenues, just a few minutes' walk from the city centre, opposite the National Gallery (Athens) and close to many major companies, shopping areas and embassies. With a collection of 14 newly designed meeting rooms, incorporating Hilton Meetings, a business centre and a vast exhibition space.
  • 41. History • Founded in 1919 by Conrad Hilton. Hilton bought his first hotel, the Mobley Hotel, in 1919 in Cisco, Texas. • In 1930, Conrad Hilton opened his first high-rise Hilton hotel in EI Pasco, Texas, which is currently called the Plaza Hotel. • In 1954 Hilton hotels bought the Statler Hotel chain, making it the largest hospitality company in the world. • The Conrad Hilton Hotel in Chicago was scene of the 1968,Democratic Convention riots that occurred across the street in Grant Park. The hotels doors were locked for the first time in its history. The hotel still suffered minor damage as a result of the violence outside as the street level windows gave way under the weight of hundreds of protesters on the street during the ensuing riot. • John Lennon and Yoko Ono held their first Bed-In for Peace between March 25, 1969 and March 31, 1969 at the Amsterdam Hilton in Room 702. This room became a popular tourist destination.[ • This Amsterdam Hilton hotel has had two notable incidents. In 1991, Dutch drugs kingpin Klaas Bruinsma, once the No. 1 drugs dealer of Europe, was assassinated in front of the building. On July 11 2001, Dutch artist Herman Brood committed suicide by jumping from the roof.
  • 42. • Take in Acropolis views from the Hilton Athens hotel in the heart of the city. Work out at the Fitness & Wellness Club, featuring a large indoor pool or be pampered at the Beauty Center. Try gourmet Greek cuisine at the famous Milos Restaurant from Montreal and New York. Visit the open-air Galaxy Roof restaurant or sip your favourite cocktail at the rooftop Galaxy Bar, both featuring the best view of Athens and the Acropolis. Sample light snacks and Japanese delicacies at the Aethrion Lounge and enjoy Mediterranean flavours at the Byzantine restaurant. During summertime, enjoy a relaxing day by the largest hotel swimming pool in the city or have an outdoor lunch at the Oasis Bar & Grill. Athens attractions near the hotel include the Acropolis and the Ancient Agora as well as the shopping district of Kolonaki. The hotel is just 25 minutes away from the airport by direct subway. It features 22 meeting rooms for 2 to 1300 people, a 24-hour Business Center and an Executive Lounge with Acropolis view, offering coffee, drinks and light snacks. All rooms have balconies with either Acropolis or Lycabettus hill views.
  • 43. Hotel Features • Hilton Guest Room • Feel at home in this spacious room with high-speed internet access, balcony and city view. Work in comfort at the desk with ergonomic chair, relax on the sofa in the seating area or re-energize in the marble bathroom with bathtub and walk-in shower. Special touches include magazines and slippers.
  • 44. Executive Room • Work is easy in this modern spacious room offering city views, balcony and Executive Lounge access with free continental breakfast and refreshments. Work in comfort at the desk with an ergonomic chair and surf the web with high-speed internet access. Curl up on the sofa or refresh in the marble bathroom with walk-in shower.
  • 45. Hiltonia Fitness Club Spa • You could spend a whole day at the Hilton Athens hotel's Hiltonia Fitness & Wellness Club Spa. Try an exercise class, yoga and Pilates or treat yourself to an aromatherapy massage and reflexology. Work out in the gym, swim laps in the indoor swimming pool or just de-stress at the sauna, thermal spa and health bar.
  • 46. Executive Lounge • Guests staying in Executive Rooms and Suites at the Hilton Athens hotel can access the 11th-floor Executive Lounge. Relax with one of the international newspapers or take in Acropolis views from the balcony. Enjoy private check-in, free continental breakfast and canapés, as well as all-day waiter service.
  • 47. Convention Pre-Function Area • In the heart of Athens’ commercial district and 45 minutes from the airport, the Hilton Athens hotel has 22 meeting rooms for 2 to 1300 people, a 24-hour business centre and Executive Lounge.
  • 48. • With a maximum capacity of 2000 delegates, the Terpsichore Ballroom at the Hilton Athens hotel is the largest ballroom with natural daylight in the city. A dedicated event consultant, together with an experienced team, will assist every step of the way. We can cater for all kinds of events and will look after everything from florists, balloons and music to photography, audiovisual equipment and staging.
  • 49. Galaxy Room • We can accommodate most types and sizes of event, which we will also help you plan and run on the day. The information below gives you some idea of the different types of event we can host.
  • 50. Hilton Meetings Boardroom • At the Hilton Athens hotel, choose from 14 function rooms for a meeting for 2 or a wedding for 2000. There are 5 Hilton Meetings rooms located on the mezzanine floor, with experienced Meeting Managers, secretarial support and wireless internet access.
  • 51. Oasis Pool Bar & Grill • Dine outdoors at this poolside restaurant and bar at the Hilton Athens hotel. Choose Mediterranean cuisine or snack on pasta or burgers. Cool down with a smoothie at the smart glass bar or just take in the views from the modern wood and marble deck.
  • 52. The Aethrion Bar & Lounge • Try something new at this art-themed restaurant at the Hilton Athens hotel. The house specialty is 'Jampagne' - sushi or Japanese bento boxes served with fine champagne. Admire the onsite art from comfy sofas or do business over a coffee in this glass and wood Athens restaurant.
  • 53. Accommodation • KING HILTON GUEST ROOM • KING HILTON GUESTROOM PLUS • SINGLE HILTON GUEST ROOM • TWIN HILTON GUEST ROOM • TWIN HILTON GUESTROOM PLUS • KING ACROPOLIS SUITE • KING BUSINESS SUITE • KING EXECUTIVE SUITE • KING JUNIOR SUITE • KING LYCABETTUS SUITE • KING PRESIDENTIAL SUITE • KING HILTON EXECUTIVE PLUS • KING HILTON EXECUTIVE ROOM • TWIN HILTON EXECUTIVE PLUS • TWIN HILTON EXECUTIVE ROOM
  • 54. KING HILTON EXECUTIVE PLUS • Be our privileged guest in this modern 34m²/366sq.ft room offering Acropolis view, balcony and Executive Lounge access with free breakfast and refreshments. The spacious room has 1 king bed. Work in comfort at the desk with ergonomic chair, surf the web with high-speed internet, relax on the sofa or re-energize in the marble bathroom with bathtub and walk-in shower. Maximum occupancy 2 adults.
  • 55. KING HILTON EXECUTIVE ROOM • Work is easy in this modern 34m²/366sq.ft room offering mountain view, balcony and Executive Lounge access with free breakfast and refreshments. The spacious room has 1 king bed. Work in comfort at the desk with ergonomic chair, surf the web with high-speed internet, curl up on the sofa in the seating area or refresh in the marble bathroom with bathtub and walk-in shower. Sleeps 2 adults.
  • 56. TWIN HILTON EXECUTIVE PLUS • Be our privileged guest in this modern 34m²/366sq.ft room offering Acropolis view, balcony and Executive Lounge access with free breakfast and refreshments. The spacious room has twin beds. Work in comfort at the desk with ergonomic chair, surf the web with high-speed internet, relax on the sofa or re-energize in the marble bathroom with bathtub and walk-in shower. Maximum occupancy 2 adults.
  • 57. TWIN HILTON EXECUTIVE ROOM • Work is easy in this modern 34m²/366sq.ft room offering mountain view, balcony and Executive Lounge access with free breakfast and refreshments. The spacious room has twin beds. Work in comfort at the desk with ergonomic chair, surf the web with high-speed internet, curl up on the sofa in the seating area or refresh in the marble bathroom with bathtub and walk-in shower. Sleeps 2 adults.
  • 58. KING HILTON GUEST ROOM • Feel at home in this modern 34m²/366sq.ft room with high-speed internet, balcony and mountain view. The bright and airy room, in cool, calm tones, has 1 king bed. Work in comfort at the desk with ergonomic chair, stretch out on the sofa in the seating area or re-energize in the marble bathroom with bathtub and walk-in shower. Special touches include in-room magazines and slippers. Sleeps 2 adults.
  • 59. KING HILTON GUESTROOM PLUS • Choose this contemporary 34m²/366sq.ft room for high-speed internet and views of the Acropolis, sea and mountain. The bright and airy room, in cool, calm tones, has 1 king bed. Work in comfort at the desk with ergonomic chair, relax on the sofa in the seating area or re- energize in the marble bathroom with bathtub and walk-in shower. Maximum occupancy 2 adults.
  • 60. SINGLE HILTON GUEST ROOM • Feel at home in this modern 34m²/366sq.ft room with high-speed internet and mountain view. The bright and airy room, in cool, calm tones, has 1 single bed. Work in comfort at the desk with ergonomic chair, stretch out on the sofa in the seating area or re-energize in the marble bathroom with bathtub and walk-in shower. Special touches include magazines and slippers. Sleeps 1 adult.
  • 61. TWIN HILTON GUEST ROOM • Feel at home in this modern 34m²/366sq.ft room with high-speed internet, balcony and mountain view. The bright and airy room, in cool, calm tones, has twin beds. Work in comfort at the desk with ergonomic chair, stretch out on the sofa in the seating area or re-energize in the marble bathroom with bathtub and walk-in shower. Special touches include magazines and slippers. Sleeps 2 adults.
  • 62. TWIN HILTON GUESTROOM PLUS • Choose this contemporary 34m²/366sq.ft room for high-speed internet and views of the Acropolis, sea and mountain. The bright and airy room, in cool, calm tones, has twin beds. Work in comfort at the desk with ergonomic chair, relax on the sofa in the seating area or re-energize in the marble bathroom with bathtub and walk-in shower. Maximum occupancy 2 adults.
  • 63. KING ACROPOLIS SUITE • Spoil yourself in this contemporary 135m²/1453 sq.ft suite offering Acropolis view, balcony and Executive Lounge access with free breakfast and refreshments. The luxurious suite has 2 bedrooms. Work in comfort at the desk with ergonomic chair, relax on the sofa in the living room to watch DVDs, enjoy a meal in the dining area or refresh in the marble bathroom with a walk-in shower. Ideal for families.
  • 64. KING BUSINESS SUITE • Spoil yourself in this contemporary 72m²/775sq.ft suite offering mountain view, balcony and Executive Lounge access with free breakfast and refreshments. The luxurious suite has 1 king bed. Work in comfort at the desk with ergonomic chair, relax on the sofa in the living room to watch DVDs, enjoy a meal in the dining area or refresh in the marble bathroom with a walk-in shower. Sleeps 2 adults.
  • 65. KING EXECUTIVE SUITE • Spoil yourself in this contemporary 87m²/936 sq.ft suite offering Acropolis view, balcony and Executive Lounge access with free breakfast and refreshments. The luxurious suite has 1 king bed. Work in comfort at the desk with ergonomic chair, relax on the sofa in the living room to watch DVDs, enjoy a meal in the dining area or refresh in the marble bathroom with a walk-in shower. Sleeps 2 adults.
  • 66. KING JUNIOR SUITE • Spoil yourself in this contemporary 72m²/775sq.ft suite offering Acropolis view, balcony and Executive Lounge access with free breakfast and refreshments. The luxurious suite has 1 king bed. Work in comfort at the desk with ergonomic chair, relax on the sofa in the living room to watch DVDs, enjoy a meal in the dining area or refresh in the marble bathroom with a walk-in shower. Sleeps 2 adults.
  • 67. KING LYCABETTUS SUITE • Spoil yourself in this contemporary 168m²/1808 sq.ft suite offering Acropolis view, balcony and Executive Lounge access with free breakfast and refreshments. The luxurious suite has 1 king bed. Work in comfort at the desk with ergonomic chair, relax on the sofa in the living room to watch DVDs, enjoy a meal in the dining area or refresh in the jacuzzi with Acropolis view. Sleeps 2 adults.
  • 68. KING PRESIDENTIAL SUITE • Head of States, famous artists, successful businessmen, sports champions, they all prefer this 218m²/2346sq.ft. The Presidential suite is ideal for moments of uncompared luxury: boasting a large living room, desk, dining table for ten, bar, home-cinema, Jacuzzi, sauna, king- size bed, kitchen and lots of thoughtful details that will make your stay a lifetime experience.
  • 69. Hotel Services & Amenities • For your business convenience • Audio/Visual Equipment Rental • Business Center • Express Mail • Fax • Meeting Rooms • Modem • Photo Copying Service • Printer • Secretarial Service • For your family's comfort and convenience • Babysitting Service • Children's Menu • Cribs • Family Package Offered • High chairs
  • 70. Hotel Services & Amenities • For your comfort and convenience • Automated Teller (ATM) • Baggage Storage • Barber Shop • Beauty Salon • Car Rental Desk • Clothing Store • Concierge Desk • Elevators • Florist • Foreign Currency Exchange • Gift Shop • Local Area Transportation • Lounge • Multi-Lingual Staff • News Stand • On-Site Convenience Store • Room Service • Safety Deposit Box • Tour Desk
  • 71. Hotel Services & Amenities • For your fitness and recreation convenience • Fitness Room • Pool • Sight Seeing Tours • Check-in/Check-out Check-in: 2:00 PM Check-out: 12:00 PM • Pets:Allowed • Maximum size:Large • Maximum weight:34 kg • Services:Pets allowed at additional cost
  • 72. Dining • Milos Restaurant Enjoy the best of Greek cuisine or a thick-cut aged steak at this chic Athens restaurant. With subtle earthy decor and soft lighting, Milos Restaurant is a favorite of local celebrities and guests at the Hilton Athens hotel. Try fresh Aegean seafood or the Milos special - fried zucchini and eggplant with tzatziki. Milos Restaurant is open for: Lunch Dinner Attire: Smart-Casual • Hours: • Monday 7:00 PM - 1:30 AM • Tuesday 7:00 PM - 1:30 AM • Wednesday 7:00 PM - 1:30 AM • Thursday 7:00 PM - 1:30 AM • Friday 7:00 PM - 1:30 AM • Saturday 7:00 PM - 1:30 AM • Sunday 12:30 PM - 5:30 PM
  • 73. Oasis Pool Bar & Grill Dine outdoors at this poolside restaurant and bar at the Hilton Athens hotel. Choose Mediterranean cuisine or snack on pasta or burgers. Cool down with a smoothie at the smart glass bar of this Athens restaurant or just take in the views from the modern wood and marble deck. Oasis Pool Bar & Grill is open for: Lunch Attire: Casual • Hours: • Monday 9:00 AM - 10:00 PM • Tuesday 9:00 AM - 10:00 PM • Wednesday 9:00 AM - 10:00 PM • Thursday 9:00 AM - 10:00 PM • Friday 9:00 AM - 10:00 PM • Saturday 9:00 AM - 10:00 PM • Sunday 9:00 AM - 10:00 PM
  • 74. The Byzantine restaurant Mingle with local celebrities and politicians at this contemporary open-plan Athens restaurant. Enjoy a Mediterranean buffet or a la carte menu and the richest Sunday brunch in Athens. Hilton Athens hotel guests will love the modern glass and wood surroundings and the open kitchen. The Byzantine restaurant is open for: Breakfast Lunch Dinner Attire: Casual • Hours: • Monday 6:00 AM - 1:30 AM • Tuesday 6:00 AM - 1:30 AM • Wednesday 6:00 AM - 1:30 AM • Thursday 6:00 AM - 1:30 AM • Friday 6:00 AM - 1:30 AM • Saturday 6:00 AM - 1:30 AM • Sunday 6:00 AM - 1:30 AM
  • 75. The Aethrion Bar & Lounge Relax in a soothing, sophisticated setting enhanced by snug couches, wooden floors, diffused lighting and LCD screens. Choose an aperitif from a wide selection of drinks or treat yourself to a Japanese delicacy from the snack menu. Indulge in a homemade sweet from the cake trolley or light up one of a number of choice cigars offered at the bar. The Aethrion Bar & Lounge is open for: Lunch Dinner Attire: Smart-Casual • Hours: • Monday 9:00 AM - 12:00 AM • Tuesday 9:00 AM - 12:00 AM • Wednesday 9:00 AM - 12:00 AM • Thursday 9:00 AM - 12:00 AM • Friday 9:00 AM - 12:30 AM • Saturday 9:00 AM - 12:30 AM • Sunday 9:00 AM - 12:00 AM
  • 76. Galaxy Bar Chic and stylish with glass and wooden decking, this Athens bar is popular with local celebrities and guests of the Hilton Athens hotel. Listen to lounge and electro music while enjoying the Acropolis views from the open-air terrace. Galaxy Bar is open for: Breakfast Lunch Dinner Attire: Smart-Casual • Hours: • Monday 5:00 PM - 3:00 PM • Tuesday 5:00 PM - 3:00 AM • Wednesday 5:00 PM - 3:00 AM • Thursday 5:00 PM - 3:00 AM • Friday 5:00 PM - 4:00 PM • Saturday 5:00 PM - 4:00 PM • Sunday 3:00 PM - 3:00 AM
  • 77. Galaxy Roof restaurant • Contemporary and colorful, with decking, marble pillars and designer glassware, this rooftop Athens restaurant offers views of the Acropolis. Guests at the Hilton Athens hotel enjoy fresh fish and charcoal barbeques in summer or relax over a martini in the company of local celebrities and politicians. Attire: Smart-Casual • Hours: Monday 7:30 PM - 1:00 AM • Tuesday 7:30 PM - 1:00 AM • Wednesday 7:30 PM - 1:00 AM • Thursday 7:30 PM - 1:00 AM • Friday 7:30 PM - 1:30 AM • Saturday 7:30 PM - 1:30 AM • Sunday 7:30 PM - 1:00 AM
  • 78. The Palmour House Hilton
  • 79. Location • 17 E Monroe St • Chicago, IL 60603 • USA • Nearest major airport: • Chicago, IL, United States (ORD-O'Hare Intl.)
  • 80. Tariff • Fees • The following fees and deposits are charged by the property at either check-in or check-out. • Early-arrival fee: $25 • Valet parking: $51 per night • Pet fee: $75 per stay • Internet access: $19.99 per 24 hours • Refrigerator, microwave, or rollaway bed fee: $35 per stay • Coffeemaker: $12 per stay ($4 for additional coffee) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
  • 81. Property Amenities More photos Located in Chicago's theatre district, the recently renovated (September 2008) Palmer House Hilton's 110,000 square feet of conference space features a range of venues, including exhibit halls, salons, private dining rooms, and several ballrooms with crystal chandeliers and Beaux Arts decor. Event catering, audiovisual equipment, and high-speed Internet access are available (surcharge). A business center provides printing, faxing, copying, and wireless Internet access; fees apply. • The three-level Spa Chakra Fitness Center offers Precor fitness equipment, group exercise classes, and an indoor pool. Spa Chakra Spa features a menu of over 60 spa treatments. • Several clothing and gift boutiques are located on the hotel's lower level.
  • 82. Rooms • This 25-story hotel has 1,639 recently renovated (September 2008) guestrooms reflect the French Baroque style of the hotel. Rooms come in a variety of configurations and sizes, and feature dark woods and marble bathrooms. • Beds feature pillowtop mattresses. Amenities include desks high-speed Internet access (surcharge), video- game consoles (surcharge), and complimentary premium channels. • Executive-level rooms also feature bathrobes, private check-in, and complimentary Continental breakfast, afternoon snacks, and evening hors d’oeuvres.
  • 83. Room Amenities • Internet access - high speed • Turndown service (on request) • Cable/satellite TV • Extra towels/bedding in room • Premium TV channel(s) • Shower/tub combination • Video-game console • Hair dryer • Pay movies • Iron/ironing board • Premium bedding • In-room safe • Hypo-allergenic bedding available • Window opens • Air conditioning • Clock radio • Multi-line phone • Desk • Voice mail • Television - Cable service • Internet access - surcharge • Electronic check-out • Microwave (on request) (surcharge) • Electronic/magnetic keys • Refrigerator (on request) (surcharge) • Rollaway beds • Wake-up calls • Cribs (infant beds) available • Housekeeping (daily) • Smoking rooms
  • 84. Dining • Lockwood - Contemporary menu inspired by traditional French and Italian cuisine. Upscale setting. Open for breakfast, lunch, dinner. • Potter's - Lobby-level bar and lounge offering cocktails and appetizers.
  • 85. Recreation • The Palmer House Hilton's 10,000-square-foot health club (surcharge) features a fitness center with free weights and cardiovascular and strength-training equipment, personal trainers, an indoor pool, exercise classes, steam rooms, saunas, and a spa tub. • This Hilton hotel is a mile from Lake Michigan, where guests can walk, jog, or bike along a 20-mile lakefront path. Oak Street Beach, 1.5 miles away, is popular for sunbathing and swimming in the summer. Within six miles of the hotel, the Sydney R. Marovitz golf course offers a challenging and scenic nine-hole course along Lake Michigan. • The recreational activities listed below are available either on site or near the hotel; fees may apply. Golfing nearby • Swimming on site • Rowing or canoeing nearby • Volleyball nearby • Tennis nearby • Running track/path nearby • Bicycle rentals nearby • Hiking/biking trails nearby • Fishing nearby
  • 86. Hilton San Francisco Downtown
  • 87. Location • 750 Kearny St • San Francisco, CA 94108 • USA • Nearest major airport: • San Francisco, CA, United States (SFO- San Francisco Intl.)
  • 88. Fees • The following fees and deposits are charged by the property upon service, check-in, or check-out. • Valet and self parking: $47 per 24-hour period in secured garage with in/out privileges ($55 for oversize vehicles) • Pet fee: $74 per stay (under 1.5 feet tall) Pet fee: $125 per stay (over 1.5 feet tall) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
  • 89. Property Amenities • The San Francisco hotel's ground-floor day spa, called Tru, provides facial, body, and nail treatments as well as mud baths, massages, and sugar scrubs. The spa, with 11 treatment rooms, has a wall of windows along its entire length, offering natural light. The menu of signature treatments includes TruO2, a facial with pure oxygen blasts, and The Full Monty, an indulgent combination of face, hair, and body treatments with 100 minutes of massage. • In addition to 20,000 square feet of flexible meeting space including outdoor function space, the Hilton San Francisco Downtown/Financial District hotel provides a 24-hour business center and complimentary wireless Internet access. The 5th- floor fitness center has a view of the financial district. • A $55 million renovation was completed in 2008
  • 90. Rooms • Hilton San Francisco Downtown/Financial District's 549 guestrooms have views of San Francisco Bay and historic Coit Tower, or of the downtown skyline and city beyond. • Guestrooms at this downtown San Francisco hotel include the Hilton Serenity Bed: pillowtop mattress, down duvet, and hypoallergenic feather/down pillows. Decor incorporates natural tones of blue and tan. • Reading areas are furnished with armchairs and ottomans. Large desks come with ergonomic chairs. All accommodations feature complimentary wireless Internet access.
  • 91. Room Amenities • Premium TV channel(s) • Makeup mirror • Cable/satellite TV • Massage - available in room • Pay movies • Sewing kit • Premium bedding • Child care (in room, surcharge) • Hypo-allergenic bedding available • Electronic check-out • Climate control • Electronic/magnetic keys • Complimentary newspaper (M-F) • Window opens • Soundproofed rooms • Television - Cable service • Blackout drapes/curtains • Iron/ironing board • Voice mail • Desk • Refrigerator (on request) • Clock radio • Wake-up calls • Smoking rooms • Housekeeping • Non-smoking rooms • Designer toiletries • Rollaway beds • Hair dryer • Cribs (infant beds) available • Shower/tub combination • Wireless Internet access - complimentary • Extra towels/bedding in room • Ergonomic chair • In-room safe (accommodates laptop)
  • 92. Recreation • Golfing • Tennis • Golf - driving range • Racquetball/squash • Ice skating • Running track/path • Windsurfing • Basketball • Whale-watching • Volleyball • Dock • Aerobics • Kayaking • Hiking/biking trails • Sailing • Bicycle rentals • Scuba diving • Mountain biking • Water skiing • Skydiving • Rowboat • Parasailing • Boating • Helicopter/airplane sightseeing • Surfing/boogie boarding • Horse riding/rental
  • 93. Comparison Between Facilities Offered By Different Hotels
  • 94. Luxury Hotel Hotel Taj Exotica Goa
  • 95. Photo Gallery Taj Exotica Goa
  • 96. • Hotel Overview With the Taj Exotica set like a jewel amidst lush foliage, the Arabian Sea gently lapping against its pure white beach, what more charming way to begin the journey of paradise than here. Where the Stretches of Pristine Sand heighten the beauty of the most secluded beaches in Goa. As you sweep into the portico from the sleepy little village of Benaulim, you are surprised by the easy life, the peace, and the friendly smiles. The sheer architectural grandeur of the hotel is breathtaking. From the majestic fountain in the sun drenched atrium, to the wide corridors that take you back in time, the Taj Exotica lifts you out of the mundane and gently places you in a wide-open Eternity of Space. Salient Features Accessibility: Airport: 27 km. Room Type Available: 140 Rooms, 10-Other, 94-Villa, 2-Presidential Suite, 34- Deluxe Check-in Time is: 24 Hours Check-in / Check-Out Taxes: As applicable. Subject to change without prior notice. • Services & Amenities Provide all the amenities that you need like-Conference/ Banquet Facilities, Swimming Pool, Water Slides, Sailing, Speed Boats, Para-sailing, Shopping Arcade, Foreign Exchange, Tennis Courts, A Card Room, Beach Volley Ball, Well Equipped Fitness Centre, Spa Facilities With Massage, Beauty Parlour, etc.
  • 97. Hotel Amenities • Air Conditioned Room • Game Room • Air Cooled Rooms • Golf • Airport Transfers • Health Club • Amusement Park • Horse Riding • Baby Care • Jogging • Banquet Facilities • Laundry Facilities • Bar • Meeting Facilities • Barber / Beauty Services • Money Changer • Billiards • Non Smoking rooms • Cable TV • Parking • Car Parking • Playground • Children welcome • Restaurant • Discotheque • Room Service - 24-Hour • Doctor On Call • Shopping Arcade • Fan • Swimming pool • Fire Safeguards • Tennis • Water Sports
  • 98. • Guest Rooms 140 rooms with private sit-outs. All rooms have an unrestricted view of the Arabian Sea. Room Amenities • Air Conditioned • Balcony • Bathtub / Shower • Cable / Movies • Direct STD/ISD • Fan • Hot & Cold Water • Room Service • Shower • Conference & Banquets If it’s business to be conducted, there’s the Sala Grande, one of the largest pillar-less banquet halls in Goa. Its 4600 sq. ft. area can be easily partitioned in two. However, should you prefer something more discreet, there are 2 private, inter-connected dining rooms. Perfect for all conference requirements. • The Plush Sala Grande • It is largest confrence hall of the Goa. • Restaurants & Bars • Miguel-Arcanio Restaurant • For a delectable meal, head towards the Miguel Arcanjo, Where a creamy Mozzarella is melting over some succulent Parma ham. • The Dovely Tea LoungeEugina • 24 hour eatery • Li Bai • Serving cuisine from the Orient • Alegria • Goan speciality restaurant
  • 99. Semi Luxury Hotel Ajanta Sea view Hotel Pondicherry
  • 100. Photo Gallery Ajanta Sea view Hotel Pondicherry
  • 101. • This property is centrally situated close to Pondicherry's main shopping and business areas and offers clean and comfortable rooms appointed with all the major amenities. On-site facilities include a multi cuisine restaurant, lounge bar, tea lounge and coffee shop. What's more, if you're looking for hotels in Pondicherry to organise a conference at, you can walk right in. • Rooms: – 34 • Hotel policies • Check-In: – 1200 • Check-Out: – 1000 • Cards: – Amex , Mastercard , Visa
  • 102. Hotel Amenities • Hotel Amenities • Travel Desk • 24-hour front desk • Air conditioning • 24-hour room service • Elevators • Laundry • Parking • Room Amenities • Air conditioning • Minibar • Other Amenities • Banquet Room • Foreign Exchange Desk
  • 103. Budget Hotel Hotel Pandiyan Chennai
  • 104. Photo Gallery Hotel Pandiyan Chennai
  • 105. Accommodation • Hotel Pandian, located in the heart of the city, has always believed that genuine hospitality doesn’t define itself by money. It is more an attitude, a culture in itself which cannHotel Pandian, located in the heart of the city, has always believed that genuine hospitality doesn’t define itself by money. It is more an attitude, a culture in itself which cannot be bought or sold. So, if you are looking for that elusive quality in a hotel which makes you feel warmly welcome every time you visit, Hotel Pandian is the right place for you.ot be bought or sold. So, if you are looking for that elusive quality in a hotel which makes you feel warmly welcome every time you visit, Hotel Pandian is the right place for you.
  • 106. Amenities • Facilities • 24 Hrs checkout • Direct dialing, Satellite TV, Internet • 90 well appointed guest rooms (A/c and non A/c) • Banquet Hall • WiFi Services • Roof garden • Tariff on European plan, CP, MAP, AP
  • 107. Fine Dining • Hotel Pandian’s USP is authentic cuisine to suit different tastes. For freshness, variety, quality and value for money, our cuisine is unrivalled. At Pandia's Multicuisine Restaurant, you can enjoy a delightful gastronomic experience in Veg and Non Veg food featuring South Indian, Tandoori, Continental, Chinese, Chettinad, etc.
  • 108. Net Cafe • Spirited Encounters Perk up your flagging sprits at Maharaj Net cafe open from 07.00 am to 11.00 A/c Permit Room which is well stocked pm and offers a great atmosphere to let your hair down. Open from 11am to 11pm. Services & Facilities We take great care to ensure that all • Values for Money your needs are met while you are Promoted b NRIS, the Hotel has been here. You can attend to the business well planned, implemented and at hand without any distractions. So executed keeping in mind the requirements of its guests. Here you we Offer: can expect friendly, courteous and personalized service from both management and staff of Hotel Round the clock room service Pandian. It is your best bet for being Same day laundry service treated like the special guest that you are. Safe deposit lockers Doctor on call • Conference Facilites Valet parking Whatever the Occasion, we offer you a place to get together in comfort and Full fledged western union money style. Conferences, conventions, transfer parties, engagements, receptions, interviews, prayer meetings…. We Travel desk offer a range of facilities suitable for Parcel and home delivery any number of people. Outdoor catering Marriage catering
  • 109. Conclusion • By Comparison Of Luxury Hotel, Semi Luxury Hotel & Budget Hotel, I came to know that, Luxury Hotel Provides lots of amenities than the Semi-Luxury Hotel, • Semi-Luxury Hotel Provides more amenities than the Budget Hotel
  • 110. Task-2 Case Study
  • 111. Guest Cycle FIT FFIT GROUPS
  • 112. Re s e rvation for FIT & STEP 1: FFIT • The reservation request, which is received through any of the modes of reservation is noted down on a RR envelope after checking the wall charts or CRS chart for the availability status of rooms. The following details must be taken:- a) Name of the guest and accompanying persons. b) Designation, company name and address. c) Date of arrival. d) Date of departure. e) Mode of arrival and time. f) Room type and meal plans and packages if any. g) Mode of payment. h) Method of guarantee. i) Special instructions like A/P pick-up, preference of rooms, etc,. j) Name and contact no. of the caller.
  • 113. STEP 2: • The reservation request is then transferred to the Hotel Dairy or The Reservations Dairy either manually or in the computer where the information is stored as per the arrival date of the guest. STEP 3: • The reservation is automatically updated in the room wall charts i.e. the density chart or advance letting chart and the room status boards. STEP 4: • A confirmation voucher is issued against the reservation request and the reservation documents along with all correspondence is filed alphabetically and date-wise and retrieved only the evening prior to the date of arrival.
  • 114. Free Individual Traveler (FIT) On Arrival: • Welcome Guest. • Ascertain room requirement, cross check with the Movement list. • Hand over the Guest Registration Card (GRC) along with an open pen to the guest. Assist the guest in filling up the GRC. • Ensure that you have all the details on the GRC filled in properly. Pay special attention to the following:- a) Spellings of the Guest’s name. b) Complete postal address of the guest. c) Expected date and time of departure. d) Guest Signature. e) How the guest will settle the bill. • Announce the room No., Tariff and request him to sign it. • Introduce guest to the bell boy, having over key to the bell boy and wish your guest a pleasant stay.
  • 115. Post Arrival: • Sign the GRC. • Make notification slip and update the Room Rack and Information Rack. • Tick the guests name in the movement list and write down room no. allotted against guest’s name. • Make entry in the arrival register. • Open bill folio and note down billing instructions in full on to it. • Update room position.
  • 116. Free Foreign Individual Traveler (FFIT) On Arrival: • Welcome Guest. • Ascertain room requirement, cross check with the Movement list. • Hand over the Guest Registration Card (GRC) along with an open pen to the guest. Assist the guest in filling up the GRC. • Ensure that you have all the details on the GRC filled in properly. Pay special attention to the following:- a) Spellings of the Guest’s name. b) Complete postal address of the guest.
  • 117. c) Expected date and time of departure. d) Complete passport details of the foreigners. e) Details of “Certificate of Registration” from foreigners who have stayed in India for more than 90 days and Nationals of Pakistan and China. f) Guest Signature. g) How the guest will settle the bill. • Announce the room No., Tariff and request him to sign it. • Introduce guest to the bell boy, having over key to the bell boy and wish your guest a pleasant stay.
  • 118. Post Arrival: • Sign the GRC. • Make notification slip and update the Room Rack and Information Rack. • Tick the guests name in the movement list and write down room no. allotted against guest’s name. • Make entry in the arrival register. • Open bill folio and note down billing instructions in full on to it. • Update room position. • For every FFIT, a separate C-Form is to be made.
  • 119. GROUPS Pre Arrival: • Take out all the documents pertaining to the Group and staple them together. • Check Group room requirement from the voucher or confirmation letter and note any special rooming requirement. • Ensure that keys of all the rooms are available at the reception. • Inform the concerned person to make arrangements for traditional welcome, if any.
  • 120. • Have 3 copies of naming list ready and make tentative room allocation on the naming list with pencil. • Have 3 copies of the passport list ready (if available) or ask tour leader for one. • Check that amenities to be provided in the form of Group Leader are placed there. • Pre-register the group. On Arrival: • Extend welcome/ traditional to the group. • Hand over the naming list on which rooms have been allocated, to the group leader. Help in the distribution of the envelopes and briefly explain location of the rooms to the group members.
  • 121. • Hand over the rooming list to the Bell captain for marking the luggage. • Present the pre-registered GRC for the group leader’s signatures. Note down the number of bags on the GRC. • Take the original voucher from the group leader and note down instructions for the group meals. Preferably have the F& B Manger introduced to the group leader. • Hand over group leader’s room key envelope and wish a pleasant stay.
  • 122. Post Arrival: • Sign the GRC. • Ensure that the luggage has been sent to the rooms. • Make entry in the Arrival Register. • Keep one copy of the Group Rooming in the group file. • Open 2 bills, one for the bill to be raised as per the TA’s voucher and other for the extra charges to be collected directly. Attach the original and duplicate voucher and rooming list along with the bill. • Make entry by Group name in the alphabetic register.
  • 123. Task-3 Amenities supplied by housekeeping Department
  • 124. F IT : • Blankets • Glasses • TV • Laundry bags • Restaurant • Pens • Room service • Shampoo • Laundry service • Bath soap • Restaurant • Chocolates • Room service • Waste baskets • Laundry service • Shampoo • Soap • Ice bucket
  • 125. F F IT : • Pillows • Waste baskets • Blankets • Bathrobe • Clock • Bath soap • Glasses • Shampoo • Ice buckets • Shoeshine kit • Hangers • Bubble bath • Ashtrays • Hair conditioner • Pens • Mini bar • Laundry bags • Shoeshine kit • Chocolates • Makeup mirror • Hand towels
  • 126. GROUP S : • Pillows • Waste baskets • Pillow cases • Pens • Sheets • Bath soap • Blankets • Shampoo • Plastic drinking cups • Chocolates • Trays • Makeup mirror • Hangers
  • 127. Different Amenities Supplied For VIP’s: VIP I: Heads of state, Full bar setup, Large Flower ministers, High ranking govt. arrangement, Large fruit delegates, National and basket. Chocolates, International dignitaries,etc. Bathrobe, Slippers and other personal amenities. VIP II: Companies identified as Partial Bar, Medium sized giving high volume business, Top fruit basket, Chocolates, film personalities, Other well Bathrobe, slippers and known personalities from the special compliments. world, Foreign visitors and guests of VIP I.
  • 128. VIP III: Decision makers Mineral water, Small flower and influential arrangement Small fruit Trade VIP’s, Persons from basket, Bathrobe and airlines, Travel agents, Slippers. Hotels, etc. VIP IV: Certain groups, Mineral water, Bud vase, HWC (handle with care) Small fruit basket, Cookies. guests, Repeat guests, etc.
  • 129. House Keeping
  • 130. Housekeeping Department considered to be the backbone of a hotel: As far as housekeeping is concerned, it is the backbone of a hotel. The housekeeping department is responsible for the upkeep and maintenance of the entire hotel. One of the first impressions a guest forms when he walks into a hotel is a reflection on the housekeeping department - how clean, spic-’n- span and well maintained the surroundings are.
  • 131. No hotel can function without this department because it oversees everything from guest rooms, public areas, laundry, how clean, spic-’n-span and well maintained the surroundings are. No hotel can function without this department because it oversees everything from guest rooms, public areas, laundry, linen, horticulture and flower arrangement, and maintenance housekeeping machinery which is now becoming increasingly high-tech.
  • 132. Reservation Process • Fidelio includes the various types of reservation. Eg: Individual, company, group, airlines, travel agents, etc. • Waitlist reservations are done. • Availabilities are displayed by room types. • Manual and automatic rate assignment. • Ability to form a standard confirmation letter and automatic printing of the same.
  • 133. • Automatic transfer of charges to another room or account. • Other aspects of reservation such as search of guest by membership code by corporate ID, etc,. • Multiple reservation for the same guest. • Creates multiple traces for a guest • Ability to print messages in multiple languages.
  • 134. Fidelio Hotel Management System Fidelio Hotel Management System is an integrated system. Benefits: • It is an eco friendly as it reduces paper. • Eliminates filling and storage cost. • Hotels connected with this system will be seen by potential bookers around the world 24hours a day. • Can offer negotiated rates that are only visible to corporate customers normal public rates will be available to everyone automatically.
  • 135. • Offers connectivity to all Global Distribution Systems (GDS), with a private label service if required. • Reservation can be delivered by Fax, E-mail and an interference is also provided so that the reservations detail sent from Fidelio do not have to be entered manually. • The 2-way Interface will be able to update what rates and rooms customer wants available in this system automatically from Front Office.
  • 136. Disadvantages: • It’s maintenance is also expensive as compared to other systems. • If proper locking is not done anybody can access guest profile in front office and hence guest information can be easily altered or erased. • Locator information of the guest gets deleted automatically after a particular time. • During night auditing for 2 hrs the terminals are shut down thus check-in and check-out during the period can’t be taken through computers. • The color coding in the floor plan is not prominent as shading causes confusion.
  • 137. Ivory Castel Singapore
  • 138. Ivory Castel Singapore • HOME • ROOMS & SUITES – DELUXE ROOMS • FACILITIES & SERVICES – EXECUTIVE DELUXE ROOMS – PREMIER ROOMS AND • DINING SUITES – MERITUS CLUB ROOMS • MEETINGS – PRESIDENTIAL SUITE • HOTEL LOCATION • RISTORANTE BOLOGNA • PHOTO GALLERY • PEACH BLOSSOMS • RATES & SPECIAL OFFERS • ATRIUM LOUNGE • AQUAMARINE • LAST MINUTE BOOKINGS
  • 139. Transportation From Distance Time By Changi Airport 16km 20min Car/Bus Singapore Expo 12km 20min Car Marina Bay 1km 5min Foot Sands Raffles' Place 1km 5min Foot Singapore Flyer 1km 5min Foot
  • 140. • Room Types No Of Rooms King Twin Deluxe Room 106 103 Executive Deluxe Room 128 16 Premier Room 108 36 Meritus Club Room 38 14 Deluxe Family Room 2 0 Executive Deluxe Family Room 2 0 Deluxe Suite Room 6 0 Premier Suite 4 0 Premier Harbor View Suite 4 0 Meritus Club Suite 7 0 Presidential Suite 1 0
  • 141. Guest Service • 3 signature restaurants, • In-room safety deposit Atrium Lounge and Senses boxes Patisserie • Complimentary newspapers • Dedicated spa facility – St. • Florist Gregory • Porter service • Signature 25-metre outdoor mineral water pool • Limousine / car rental • 24-hour fitness centre • Dining reservations • 24-hour Executive Centre • Sightseeing / tour arrangements • Extensive meeting facilities well-equipped with state-of- • Theatre bookings the-art technology • Golf arrangements • Wireless / broadb and • Luggage repair Internet access in all guest • Flight reconfirmation rooms, meeting rooms and • Drug store various public areas of the hotel • 24-hour in-room dining service
  • 142. Hotel Policies • METHODS OF PAYMENT Venere.com does not debit your credit card for your reservations. You will be asked to insert your credit card details which will be sent to the property only as a guarantee of the reservation. The bill will then have to be settled directly at the hotel. In case your chosen hotel needs a deposit, this information will be included in the "Cancellation policy" section and the deposit will have to be settled directly with the pre-selected property. It is not possible to cancel your reservation if you selected and booked a room indicated as "PREPAID/NOT REFUNDABLE". In this case, the total amount of your stay will be charged to your credit card by the hotel at the time of booking. • CHECK-IN & CHECK-OUT Check-in: the rooms are available at anytime after 2 p.m. Check-out: it is necessary to leave the rooms not later than midday.
  • 143. Hotel Policies • INCLUDED/NOT INCLUDED IN THE PRICE All room rates and hotel fees are subject to a 17% of taxes and service charge. Outdoor parking and garage are included in the price. Transfers to/from Singapore Airport, train station and city center are subject to charges. Details on request. Wi-Fi Internet connection costs SGD 10.00 per hour. Cots are not included in the price. Details on request. Breakfast is not included in the price. The buffet breakfast costs SGD 38.00 per person and the continental breakfast costs SGD 26.00 per person. • CANCELLATION POLICY 10% service charge and 7% goods and services tax are not included in the price. For cancellations made within 48 hours of the check-in date a penalty fee equal to the first night's accommodation charges applies. You may cancel your reservation without penalty up until 2 days before your arrival date, by accessing the Your Reservations page. It is not possible to cancel your reservation if you selected and booked a room indicated as "PREPAID/NOT REFUNDABLE".
  • 144. Ivory Castel Singapore • Rooms & Suites We have given thought to your wants and needs to ensure you enjoy your stay. What you get at Marina Mandarin Singapore is only the best service in the most luxurious surroundings. Whichever room you desire, you would be assured of a special brand of luxury, unique only to Marina Mandarin Singapore.
  • 145. Ivory Castel Singapore • Deluxe Rooms Relax in the contemporary elegance of the Deluxe rooms. Fitted with wireless/wired broadband internet access and comfortable work desk, the spacious Deluxe rooms and suites cater to the business travelers' essential needs.
  • 146. Ivory Castel Singapore • Executive Deluxe Rooms and Suites The latest addition to the hotel’s product offerings, the new Executive Deluxe rooms and suites spans four floors from levels 12 to 15 of the hotel. Fitted with brand-new upholstery and fixtures, the enhanced rooms and suites promise business travelers' greater luxury and comfort that include a 32-inch flat screen television for heightened visual entertainment, a larger work desk and an ergonomic work chair designed for ease of movement for the working travelers, as well as wireless/wired broadband Internet access to keep in touch with work and loved ones.
  • 147. Ivory Castel Singapore • Premier Rooms and Suites Contemporary in design with clean, modern furnishings by using glass and soothing colours, the Premier rooms and suites exude an aura of tranquility and elegance. Planned with the well travelled in mind, the 'business class' Premier rooms and suites offer an unprecedented level of luxury with a spacious working desk, a 37-inch plasma screen television and wireless/wired broadband Internet access.
  • 148. Ivory Castel Singapore • Meritus Club Rooms and Suites A proud recipient of the 'Best Executive Club Floor Award' at the Travel Weekly (Asia) Industry Awards 2007, the 'first- class' Meritus Club rooms and suites are situated at the top two levels of the Marina Mandarin. Decked with darkwood decorative paneling that brings out a touch of Orientalism, the lush and opulent Meritus Club rooms and suites are equipped with a personal Nespresso in-room coffee maker, six-jet power shower, a plush Simmons 13-inch pillow top mattress, broadband Internet access and more. Experience 'first-class' Asian Hospitality With exclusive check-in, breakfast and Evening cocktails at
  • 149. Ivory Castel Singapore • Presidential Suite The pinnacle of eminence, the Presidential Suite is an abode of elegance and grandeur complemented with an unsurpassed level of service from the elite Meritus Club team of guest services executives. The all-encompassing suite features a master bedroom fitted with a walk-in wardrobe and a massage armchair, a spacious parlour room, dining room, private kitchen and marble bathroom fully equipped with a Jacuzzi.
  • 150. Ivory Castel Singapore • Facilities
  • 151. Ivory Castel Singapore • Spa & Fitness After a hard day’s work, take time out to restore the body and refresh the mind. Escape the busy pressures of your day amidst the tranquil setting of St Gregory Spa, a paradise of restful calm. Offering an integrated range of spa and skincare services complemented by 7 well-furnished treatment rooms, let the expert hands of our therapists massage away the stresses of travel and business. A 24-hour fitness centre offers the latest gym equipment for those in search of a good workout.
  • 152. Ivory Castel Singapore • Business If you’re in town for business, Marina Mandarin Singapore is the place to stay. The hotel is opposite Suntec Singapore International Convention and Exhibition Centre, Asia’s premier business meeting venue, as well as The Esplanade – Theatres on the Bay, Singapore’s arts centre for the 21st century and Shenton Way, Singapore’s financial district. With a superb waterfront position at Raffles Boulevard, you will enjoy either a tranquil harbour view or a spectacular cityscape.
  • 153. Ivory Castel Singapore Guest Services • 3 signature restaurants, Atrium • In-room safety deposit boxes Lounge and Senses Patisserie • Complimentary newspapers • Dedicated spa facility – St. • Florist Gregory • Porter service • Signature 25-metre outdoor mineral water pool • Limousine / car rental • 24-hour fitness centre • Dining reservations • 24-hour Executive Centre • Sightseeing / tour arrangements • Extensive meeting facilities • well-equipped with state-of- Theatre bookings the-art technology • Golf arrangements • Wireless / broad band Internet • Luggage repair access in all guest rooms, • Flight reconfirmation meeting rooms and various • Drug store public areas of the hotel • 24-hour in-room dining service
  • 154. Hotel Facilities • 24 hour front desk • Bar / Lounge • Business centre • Concierge • Dry cleaning / laundry service • Gym/Fitness room • Lift/Elevator • Non-smoking floors • Outdoor pool - unheated • Restaurant/s • Spa/Hot tub/Jacuzzi • Tour desk
  • 155. Room Facilities • Deluxe • Executive Deluxe • Air conditioning • Air conditioning • Balcony / courtyard • Balcony / courtyard • Bath • Bath • Bathrobes • Bathrobes • Broadband • Broadband • Dial-up • Hairdryer • Hairdryer • Mini bar • Iron & ironing board • Opening windows • Mini bar • Tea/Coffee Making • Opening windows • Satellite / Cable • Tea/Coffee Making
  • 156. Room Facilities • HSBC Promo Premier Room • Meritus Club • Air conditioning • Air conditioning • Balcony / courtyard • Balcony / courtyard • Bath • Bath • Bathrobes • Bathrobes • Broadband • Broadband • Dial-up • Dial-up • Hairdryer • Hairdryer • Iron & ironing board • Iron & ironing board • Mini bar • Mini bar • Opening windows • Opening windows • Satellite / Cable • Satellite / Cable • Tea/Coffee Making • Tea/Coffee Making
  • 157. Room Facilities • Meritus Club Suite • Premier • Air conditioning • Air conditioning • Balcony / courtyard • Balcony / courtyard • Bath • Bath • Bathrobes • Bathrobes • Broadband • Broadband • Dial-up • Dial-up • Hairdryer • Hairdryer • Iron & ironing board • Iron & ironing board • Mini bar • Mini bar • Satellite / Cable • Opening windows • Tea/Coffee Making • Satellite / Cable • Tea/Coffee Making
  • 158. Ivory Castel Singapore • Restaurants & Dining An excellent selection of dining options awaits for the discerning diner, including Ristorante Bologna, featuring the best of Italian cuisine; Peach Blossoms, an exquisite Chinese restaurant offering authentic Cantonese fare and well-loved dim sum; as well as the unique concept restaurant, AquaMarine, serving a sumptuous international buffet alongside an enticing array of a la carte seafood and local favourites.
  • 159. Ivory Castel Singapore • Ristorante Bologna • A well-loved Italian restaurant for 18 years, Ristorante Bologna's fine tradition of culinary excellence, inviting ambience and friendly service has kept patrons coming back after all these years. • Witness the art of Italian home-style cooking come alive as talented Chef Patron Carlo Marengoni presents a signature line-up of delectable Italian favourites, made with home-cooked goodness. • The more flamboyant can indulge at the Chef's Table where Chef Carlo will personally attend to the tastes and preferences of hosts and guests. Menus ranging from $100++ per person can be tailored to expectations complemented by excellent wine pairing. • For the adventurous, just ask Chef Carlo for the 'specialty of the day' for an unforgettable gastronomic journey!
  • 160. Ivory Castel Singapore Ristorante Bologna
  • 161. Ivory Castel Singapore • Peach Blossoms Backed by a stellar cast of award-winning chefs, Peach Blossoms impresses with a dazzling collection of exquisite Cantonese fare and well-loved dim sum that will bring gourmet gratification to even the most discerning taste buds. Peach Blossoms – Lunch: 12:00 to 14:30 (Mondays to Saturdays) – 12:00 to 14:45 (Sundays & Public Holidays) – Dinner: 18:30 to 22:30
  • 162. Ivory Castel Singapore • Peach Blossoms
  • 163. Ivory Castel Singapore • Atrium Lounge Enjoy an afternoon tête-à-tête in the Atrium Lounge amidst the chirping of Asian exotic birds, as you partake in a delightful blend of specialty teas or coffees accompanied by delectable pastries and cakes from Senses Patisserie. In the evenings, unwind and let the pressures of the day slip away as our resident musicians charm you with a repertoire of popular tunes. Atrium Lounge » 10:30 to 00:45 (Sundays to Thursdays) » 10:30 to 00:45 (Fridays and Saturdays)
  • 164. Ivory Castel Singapore • Atrium Lounge
  • 165. Ivory Castel Singapore • Aqua Marine AquaMarine features a resplendent buffet spread of seafood and international cuisines. Alongside an enticing a la carte menu of local favourites, this unique concept restaurant is complemented by an alfresco dining alternative.
  • 166. Ivory Castel Singapore • Aqua Marine
  • 167. Ivory Castel Singapore • Meetings at Meritus Whether it is meetings, incentives, conventions or exhibitions, we know the importance of a smooth and successful event. From boutique-style meeting rooms to grand ballrooms, experience our Asian grace, warmth and care at any of our hotels and resorts, each delivering personalised service and modern business facilities, the perfect platform to inspire the best from everyone. With your own dedicated Meetings Specialist offering assistance and advice, next business day response time to your proposal and online planning resources, you will see why doing business is easier with Meetings at Meritus.
  • 168. Ivory Castel Singapore • Meetings
  • 169. Location & Contact Details • 6 Raffles Boulevard - Marina Square - 039594 Singapore • Tel No : +44 203 027 7155 • (65) 68451000 • Fax No : (65) 68451001 • Email :ivorycastel.com.sg • www.ivory-castel.com.sg • Room Reservations: (65) 68451188
  • 170. Ivory Castel Singapore • Photo Gallery
  • 171. Off Season Package
  • 172. Off Season Facilities • Stay 3 nights, 10% Off • Stay 5 nights, 15% Off • Air conditioning • Air conditioning • Balcony / courtyard • Balcony / courtyard • Bath • Bath • Bathrobes • Bathrobes • Broadband • Broadband • Dial-up • Dial-up • Hairdryer • Hairdryer • Iron & ironing board • Iron & ironing board • Mini bar • Mini bar • Opening windows • Opening windows • Satellite / Cable • Satellite / Cable • Tea/Coffee Making • Tea/Coffee Making
  • 173. Off Season Facilities • Stay 7 nights, 20% Off • Air conditioning • Balcony / courtyard • Bath • Bathrobes • Broadband • Dial-up • Hairdryer • Iron & ironing board • Mini bar • Opening windows • Satellite / Cable • Tea/Coffee Making
  • 174. Seasonal Period • Validity : 16th April to 30th June & Currency : SGD 16th Dec to 5th January •Room Type Full Rate Offer rate • Deluxe 589 295 • Stay 3 nights, 10% Off 589 266 • Stay 5 nights, 15%Off 589 251 • Stay 7 nights 20%Off 589 236 • Executive 648 318 • Premier 707 342 • Merits Club 824 412 • Merits Club Suite 1060 518
  • 175. Package Includes • All Season's packages are on twin sharing basis Welcome drink (non alcoholic) on arrival. MAP meal plan - Bed tea, Breakfast & A Major Meal Half Day Local Sightseeing. Free Discotheque entry. A complimentary cocktail each. Daily use of the health club. A complimentary fruit basket. Inclusive of all the taxes - no hidden cost.
  • 176. Bibliography • Mr. Johnsan • Frankfinn Trichy • Hospitality Module • www.hotels.com • www.jaypeegroups.com • www.hiltongroups.com • www.travelworld.com • www.eduworldwideindia.com • www.primetravels.com
  • 177. Declaration • I Here by declared the above details are true to my knowledge and this assignment is full of my contribution only