Lesson14 Using Help Support Center


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Lesson14 Using Help Support Center

  1. 1. Using Help and Support Center<br />Lesson 14<br />
  2. 2. Opening the Help and Support Center<br />You don&apos;t have to remember how to do everything with Windows XP. If you get stumped, Windows XP features an easy-to-use Help and Support Center to assist you.<br />2<br />Guevarra Institute of Technology<br />
  3. 3. To access the Help and Support Center:<br />Click Start&gt;Help and Support.<br />The Help and Support Center window opens.<br />The home section is displayed.<br />When you first on the Help and Support Center, you arrive in the home section. Here, you can pick a help topic, pick a task, search, and ask for outside assistance. Notice that the Home section looks and acts much like a web page. As you use Help, notice that some Help files are stored on your computer, whereas others are stored on the Internet.<br />3<br />Guevarra Institute of Technology<br />
  4. 4. The Index<br />Notice the buttons across the top of the home section. The Index option works like any other index, providing you with a fast and easy way to locate topics and resources.<br />4<br />Guevarra Institute of Technology<br />
  5. 5. 5<br />Guevarra Institute of Technology<br />
  6. 6. To use the Index:<br />Open the Help and Support Center.<br />Click the Index button. The Index opens. The entire index is displayed in alphabetical order in the left pane.<br />Type in a keyword that pertains to the topic you&apos;re interested in.<br />Double-click a topic you want to explore in the left pane. Information about the topic displays in the right pane or a Topics Found dialog box appears.<br />If a Topics Found dialog box appears, click Display or Cancel<br />If you click Display, information about the topic displays in the right pane.<br />Click Cancel to close the dialog box and begin a new search.<br />6<br />Guevarra Institute of Technology<br />
  7. 7. Favorites and History<br />The Favorites option works much like Favorites in Internet Explorer. Whenever you find a help page you want to visit again in the future, click the Add to Favorites button. The page will be added to a Favorites list.<br />7<br />Guevarra Institute of Technology<br />
  8. 8. When you want to review your Help Favorites, open the Help and Support Center and click the Favorites button.<br />8<br />Guevarra Institute of Technology<br />
  9. 9. History<br />The History option, as in Internet Explorer, keeps track of all of the Help and Support Center pages you have visited on the Internet. To review pages you&apos;ve visited in the past, click the History button. Double-click any of the links to display any of the pages.<br />9<br />Guevarra Institute of Technology<br />
  10. 10. Support<br />f you are having trouble with Windows XP that you can&apos;t resolve on your own, there is support available to you in the Help and Support Center. To access Support, click the Support button.<br />10<br />Guevarra Institute of Technology<br />
  11. 11. You can get support in a variety of ways:<br />Ask a friend to help. If you have an Internet connection, you can invite someone you trust to chat with you, view your desktop, and work on your computer.<br />Get help from Microsoft. Using an Internet connection, you can allow a Microsoft support professional to answer your questions via email, chat, view your screen, or work on your computer.<br />Go to a Windows Web site forum. Windows Newsgroups are online resources that allow to you to communicate with other Windows users about any problems you may be having.<br />11<br />Guevarra Institute of Technology<br />
  12. 12. Help&apos;s Search Function<br />Searching for help topics is perhaps the fastest and most useful way to use the Help and Support Center.<br />12<br />Guevarra Institute of Technology<br />
  13. 13. To use search:<br />Open the Help and Support Center.<br />In the Search box, type in a keyword that pertains to the topic you&apos;re interested in and click the green arrow key.<br />13<br />Guevarra Institute of Technology<br />
  14. 14. Your search results are listed in the left pane.<br />Click to choose a result that best answers your concerns.<br />The explanation will display in the right pane.<br />14<br />Guevarra Institute of Technology<br />
  15. 15. Challenge !<br />Open the Help and Support menu.<br />Explore the Help options discussed in this lesson.<br />15<br />Guevarra Institute of Technology<br />