Biggby Coffee<br />3499 East Lake Lansing Road<br />Don Wu<br />Casey Arrington<br />Brent Wilson<br />Ryan Schumacher<br ...
Table of Contents<br />About Biggby<br />Facility Layout<br />Customer Flow<br />Stockroom & Inventory<br />Technology<br />
About<br />Biggby is a privately owned coffee franchise that was started in East Lansing, MI<br />Currently has over 100 s...
Interesting Facts<br />3rd Most profitable store in America<br />Runs independent marketing campaigns<br />Biggby had its ...
Facility Layout – Front of House<br />Front of House is where product is assembled and customers are served.<br />
Workstation<br />The workstation has three stations: <br />   Cashier       Shot-puller   Milk steamer<br />
Facility Layout – Back of House<br />Back of House is used for storage of inventory and food preparation.<br />
Customer Flow<br />Customers are dealt with in FIFO system. <br />Single line, multiple phase queuing system. <br />
Service Bottleneck<br />The bottleneck often occurs at the espresso machine.<br />It takes 30 seconds for the machine to p...
Customers in Line<br />Waiting psychology is employed to keep customers occupied and happy while in line.<br />
Stockroom & Inventory<br />Inventory is tracked by management<br />Material is replenished on a weekly basis and kept at a...
Material Orders<br />Material is replenished on a weekly basis and kept at a minimum.<br />
Technology – Point-of-Sale<br />RadientTouchscreen System<br />Aloha Point-of-Sale Software<br />
Technology – Espresso Machine<br />Espresso Machine<br />
Thank You!<br />
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Biggby coffee

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Biggby coffee

  1. 1. Biggby Coffee<br />3499 East Lake Lansing Road<br />Don Wu<br />Casey Arrington<br />Brent Wilson<br />Ryan Schumacher<br />Rachel Jedrzejas<br />
  2. 2. Table of Contents<br />About Biggby<br />Facility Layout<br />Customer Flow<br />Stockroom & Inventory<br />Technology<br />
  3. 3. About<br />Biggby is a privately owned coffee franchise that was started in East Lansing, MI<br />Currently has over 100 stores in the U.S.<br />Ranked #28 fastest growing chain restaurants<br />
  4. 4. Interesting Facts<br />3rd Most profitable store in America<br />Runs independent marketing campaigns<br />Biggby had its 15th birthday in March<br />
  5. 5. Facility Layout – Front of House<br />Front of House is where product is assembled and customers are served.<br />
  6. 6. Workstation<br />The workstation has three stations: <br /> Cashier Shot-puller Milk steamer<br />
  7. 7. Facility Layout – Back of House<br />Back of House is used for storage of inventory and food preparation.<br />
  8. 8. Customer Flow<br />Customers are dealt with in FIFO system. <br />Single line, multiple phase queuing system. <br />
  9. 9. Service Bottleneck<br />The bottleneck often occurs at the espresso machine.<br />It takes 30 seconds for the machine to produce 2 shots of espresso, and has a maximum capacity of 4 shots at a time.<br />
  10. 10. Customers in Line<br />Waiting psychology is employed to keep customers occupied and happy while in line.<br />
  11. 11. Stockroom & Inventory<br />Inventory is tracked by management<br />Material is replenished on a weekly basis and kept at a minimum.<br />
  12. 12. Material Orders<br />Material is replenished on a weekly basis and kept at a minimum.<br />
  13. 13. Technology – Point-of-Sale<br />RadientTouchscreen System<br />Aloha Point-of-Sale Software<br />
  14. 14. Technology – Espresso Machine<br />Espresso Machine<br />
  15. 15. Thank You!<br />

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