Entrepreneur

Business Ethics
Larry Young
Training Specialist
Young's Virtual Office Solutions

Customer SatisfactionYour ExpectationsMUST MatchClients ExpectationsIF NOT: Someone WILL be unhappy

Two Square Columns ?
WHAT YOU SEE…

Three Round Columns ?
WHAT YOUR
CUSTOMER SEES…

Would this make the customer happy ?
This will fall…
Your business will fall….

POTENTIAL PROBLEM:
CUSTOMERS MAY NOT ALWAYS
“SEE THINGS THE WAY YOU SEE THEM”

Can you “see” alternatives ?

SUCCESS:
“The most important single ingredient in the formula for success is knowing how to get along with people…”
Theodore Roosevelt

INTEGRITY:
MUST TELL THE CUSTOMER THE TRUTH
MUST ACCEPT THE CONSEQUENCES
EVEN FOR YOUR EMPLOYEES

NOT ALWAYS ABOUT MONEY:
BEST ADVERTISER = HAPPY CUSTOMER
MAKE THINGS “RIGHT”
CANNOT DO THINGS AGAINST YOUR MORALS

by guestf83c89 on Oct 15, 2009