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a1

  1. 1. University of Surrey<br />Management Information System<br />Group 38<br />Tony, Mark, Jay Jay, Natalie, Bess, Hebbe<br />
  2. 2.
  3. 3. INTRODUCTION<br />Argos was found in 1973<br />Selling more than 18000 products<br />From different channel- Retail store- Telephones calls- Online<br />In 2008, it was the most visited retail website in the UK <br />
  4. 4. BUSINESS MODEL<br />Combine the comfort and the convenience of home selection <br />Target customer: Everyone<br />Online catalogue <br />The catalogue in store<br />
  5. 5. INFORMATION SYSTEMS &COMPETITIVE ADVANTAGE<br />Edge of staying ahead from the direct sales activity<br />Tesco<br />Asda<br />Sainsbury<br />
  6. 6. The design<br />Clear for customers to see and use<br />Easy for first time buyers or new customers.<br />Easily purchasable <br />High quality and quantity of information <br />Audio catalogue service for disable customers <br />
  7. 7. Register<br /><ul><li>System analysis
  8. 8. Technical and operational feasibility study
  9. 9. A starting point to build up their customer’s relationship</li></li></ul><li>SITE SUPPORT FOR CUSTOMERS <br />Decision-making<br /> Sales promotion offers<br />Buying guidelines<br />Customer reviews<br />Comparison <br />
  10. 10. Online transactions<br />Delivery service<br />Reserve and pick up services<br />Secure payment method<br />Secure Socket Layer (SSL) standard<br />
  11. 11. Entity-Relationship Diagram<br />
  12. 12. Account & OrderEntity<br />
  13. 13. Account& OrderDatabase<br />
  14. 14. Payment & Product ER Diagram <br />
  15. 15. SQL Statement<br /><ul><li>This statement shows the queries of product, short by product name and price are greater than 250 poundsIn SQL, we call ‘SELECT name, price FROM Product WHERE price > 250 Order by price’ </li></li></ul><li>This statement performs when customer making orders. When customers finish their order, there will be confirmations in order to make sure if the customer wants to make an order or not.<br /> In SQL, we call 1. INSERT INTO Payment_Item (Paymentitem_ID, Payment_ID, Product_ID, grossAmount) VALUES (PAYI009, PAY009, PRO012, 80)<br />2. INSERT INTO Payment (Payment_ID, TotalAmount, DiscountReference) VALUES (PAY009, 80, 003)<br />3. INSERT INTO Order VALUES (ORD009, PAY009, ACC001, &apos;2010-01-06&apos;)<br />4. INSERT Payment_Details (Payment_Id, Account_Id) VALUES (Pay009, ACC01)<br />INSERT INTO Payment_Details (Payment_Id, Account_Id) VALUES (Pay009, ACC01)<br />
  16. 16. This statement performs customer would like to update their details. In SQL, we callUPDATE contact_detailSET contact_detail.detail=&apos;GU2 XXX UK&apos;WHERE contact_detail.Contact_Id = (select contact_ID from Contact where Contact.CustomerId = CUS001 and ChannelType_Id = 3)SET contact_detail.detail=&apos;GU2 XXX UK&apos;SET contact_detail.Detail=&apos;GU2 XXX UK&apos;Note: assume, current Customer Id from web sessions is CUS001 and ChannelType_Id =1 is contact address<br />
  17. 17. WEBSITE INTERFACE IMPROVEMENTS <br />Providing an online chatting service<br />Customers can chat with customer service personnel <br />Important advice or information<br />This would create a more interactive online shop for the customer<br />
  18. 18. ~The End~<br />Thank You!<br />

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