How to be Relevant in 2010: Selecting Technologies that are Business Enablers

  • 446 views
Uploaded on

With limited budgets, staff, and time, CIO's must be shrewd in selecting the right projects, methods and technologies. Irrespective of elegance or merit, technologies must be evaluated in the context …

With limited budgets, staff, and time, CIO's must be shrewd in selecting the right projects, methods and technologies. Irrespective of elegance or merit, technologies must be evaluated in the context of business value.

More in: Technology
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Be the first to comment
    Be the first to like this
No Downloads

Views

Total Views
446
On Slideshare
0
From Embeds
0
Number of Embeds
0

Actions

Shares
Downloads
23
Comments
0
Likes
0

Embeds 0

No embeds

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
    No notes for slide

Transcript

  • 1. © 2010 PSC Group, LLC
  • 2. © 2010 PSC Group, LLC
  • 3. © 2010 PSC Group, LLC
  • 4. We exist to help others make better decisions. © 2010 PSC Group, LLC
  • 5. We exist to help others make better decisions. © 2010 PSC Group, LLC
  • 6. © 2010 PSC Group, LLC
  • 7. © 2010 PSC Group, LLC
  • 8. © 2010 PSC Group, LLC
  • 9. Businesses are working with less staff and are under tremendous pressure to be as efficient as possible… even as activity increases. © 2010 PSC Group, LLC
  • 10. Product lifecycles are ever shorter, inventory is leaner, competition drives the need to respond quicker. Ubiquitous connectivity and lack of planning foster a rushed environment. © 2010 PSC Group, LLC
  • 11. Mistakes of over- commoditizing are showing signs of pain, but the need to obtain valued products/services at competitive prices remain. How many call centers are moving back to the US? © 2010 PSC Group, LLC
  • 12. Failure at a business and personal level is a tremendous fear. Companies are risk-averse and need overwhelming proof before any project is justified. © 2010 PSC Group, LLC
  • 13. Work is being done at home, in the car, at Starbucks, on vacation. Reports are being delivered via iPhone and SMS. Information needs to be relative to where I am and what I’m doing for it to be useful. © 2010 PSC Group, LLC
  • 14. There isn’t much cost cutting left to do. Even though we are still not in growth mode all that is left to do is prepare for it. This is a HUGE opportunity for companies that prepare in advance. © 2010 PSC Group, LLC
  • 15. People are jaded. Nobody wants to be sold anything. People gravitate toward pragmatic and transparently obvious solutions. The days of the sell-job are over. It’s Joe Friday – just the facts ma’am. © 2010 PSC Group, LLC
  • 16. It’s no longer acceptable to deliver something that isn’t pretty or polished. B2B & internal apps. are under Design and Usability scrutiny. Consumer products are setting expectations for business solutions. © 2010 PSC Group, LLC
  • 17. © 2010 PSC Group, LLC
  • 18. © 2010 PSC Group, LLC
  • 19. © 2010 PSC Group, LLC
  • 20. © 2010 PSC Group, LLC
  • 21. If you meet these criteria you have an INVESTMENT GRADE PROJECT © 2010 PSC Group, LLC
  • 22. Seems Logical… but it’s just not that easy © 2010 PSC Group, LLC
  • 23. Who’s doing this? © 2010 PSC Group, LLC
  • 24. © 2010 PSC Group, LLC
  • 25. © 2010 PSC Group, LLC © 2010 PSC Group, LLC
  • 26. © 2010 PSC Group, LLC
  • 27. © 2010 PSC Group, LLC
  • 28. The VELOCITY of Information is Increasing © 2010 PSC Group, LLC
  • 29. Who’s doing this?   Salesforce.com iPhone app   Netsuite iPhone app   Oracle iPhone app   SharePoint reporting services   CBS Sportsline   … © 2010 PSC Group, LLC
  • 30. © 2010 PSC Group, LLC
  • 31. © 2010 PSC Group, LLC
  • 32. Who’s doing this? © 2010 PSC Group, LLC
  • 33. © 2010 PSC Group, LLC
  • 34. OVERVIEW CIO Project Evaluator If you wish to learn more about This simple tool can help you quantify the risk profile of a given project. It is not intended to be used as an innovative & practical ways to absolute scoring mechanism – if it is it will not work for you. What this tool can be used for - very effectively - is the leverage technology - contact us: evaluation of incremental or comparative risk between your project alternatives. In time, this tool can also be used PSC Group, LLC to see if your average risk profile is migrating lower or higher. This can be indicative of changing business Jim Vaselopulos conditions that are favorable or require attention from a political perspective. Perhaps the most useful application jimv@psclistens.com of this tool is how it can be used to verify that you are entering each project having considered the fundamentals. 847.517.7200 In this way, you can ensure that you are having the proper business dialogue at the onset of each investment. www.psclistens.com 2009 WORKSHEET CIOprojeval.revA CIO Project Evaluator What is this Project’s PROJECT NAME Risk Profile? effective executives focus only on tasks that move their company forward; everything else can wait! 10 The project has a significant ROI 10 No defined objectives for a win Positives (+) Negatives (-) 10 It helps grow the business 10 No supportive business sponsor 10x 10x 10 Is budgeted for success 10 Addresses a symptom not a cause 5 It helps the company scale profitably 5 Limited impact to line of business 5x 5x 5 It lowers business risk (interruption) 5 Requires cultural change for adoption 2x 2x 5 Does not require rollout or re-training 5 Duration > stability of business process 1x 1x Copies are available 2 It helps retain key employees/assets 2 Can not quantify success 2 Business process is well understood 2 Unrealistic expectations anywhere 2 Is using proven technology 2 No time/budget for POC or discovery - RISK PROFILE 1 Lowers IT costs 1 It’s work outside your comfort zone at our pedestal between sessions 1 Is mandated or for compliance 1 Using newer technology © 2008 Copyright PSC Group, LLC http://www.psclistens.com Based on the designs of David Seah 1 Good for morale 1 Getting there will be unpleasant http://www.davidseah.com 2009 WORKSHEET CIOprojeval.revA CIO Project Evaluator What is this Project’s PROJECT NAME Risk Profile? effective executives focus only on tasks that move their company forward; everything else can wait! 10 The project has a significant ROI 10 No defined objectives for a win Positives (+) Negatives (-) 10 It helps grow the business 10 No supportive business sponsor 10x 10x 10 Is budgeted for success 10 Addresses a symptom not a cause 5 It helps the company scale profitably 5 Limited impact to line of business 5x 5x 5 It lowers business risk (interruption) 5 Requires cultural change for adoption 2x 2x 5 Does not require rollout or re-training 5 Duration > stability of business process 2 It helps retain key employees/assets 2 Can not quantify success 1x 1x 2 Business process is well understood 2 Unrealistic expectations anywhere 2 Is using proven technology 2 No time/budget for POC or discovery - RISK PROFILE 1 Lowers IT costs 1 It’s work outside your comfort zone 1 Is mandated or for compliance 1 Using newer technology © 2008 Copyright PSC Group, LLC http://www.psclistens.com Based on the designs of David Seah 1 Good for morale 1 Getting there will be unpleasant http://www.davidseah.com © 2010 PSC Group, LLC
  • 35. Agile Development BPEL RAD Short Projects © 2010 PSC Group, LLC
  • 36. VDI Cloud Computing Virtualization SaaS Low Support Models Predictable Sustainability © 2010 PSC Group, LLC
  • 37. Location You were on GPS fire tonight! Tools Proximity Social Network © 2010 PSC Group, LLC
  • 38. You were on fire tonight! © 2010 PSC Group, LLC
  • 39. You were on fire tonight! © 2010 PSC Group, LLC
  • 40. Platform Choices UX Design Interface Standards Usability © 2010 PSC Group, LLC
  • 41. © 2010 PSC Group, LLC
  • 42.   ROI   Low Support Models   Appropriate Risk   Predictable Sustainability   Fit for Enterprise   Mobile Delivery   Flexible Business Logic   Context/Process Aware   Speed to Value   Customer Facing   Agile Development   User Interface © 2010 PSC Group, LLC
  • 43. © 2010 PSC Group, LLC
  • 44.   Technology ‘only’ projects have a much higher risk   Velocity alignment in IT is already increasing risk   Technology and business conditions change too fast to pick the right horse   Tech Analysts are frequently wrong   Marketing leads & lags reality Increase your Odds! Stick to the PATTERNS © 2010 PSC Group, LLC
  • 45. © 2010 PSC Group, LLC
  • 46. 6)  Social Computing 1)  Cloud Computing 7)  Security – Activity 2)  Advanced Analytics Monitoring 3)  Client Computing 8)  Flash Memory 4)  IT for Green 9)  Virtualization for 5)  Reshaping the Data Availability Center 10)  Mobile Applications © 2010 PSC Group, LLC
  • 47. OVERVIEW CIO Project Evaluator If you wish to learn more about This simple tool can help you quantify the risk profile of a given project. It is not intended to be used as an innovative & practical ways to absolute scoring mechanism – if it is it will not work for you. What this tool can be used for - very effectively - is the leverage technology - contact us: WHITEPAPER evaluation of incremental or comparative risk between your project alternatives. In time, this tool can also be used PSC Group, LLC to see if your average risk profile is migrating lower or higher. This can be indicative of changing business Jim Vaselopulos conditions that are favorable or require attention from a political perspective. Perhaps the most useful application jimv@psclistens.com of this tool is how it can be used to verify that you are entering each project having considered the fundamentals. 847.517.7200 In this way, you can ensure that you are having the proper business dialogue at the onset of each investment. www.psclistens.com 2009 WORKSHEET CIOprojeval.revA CIO Project Evaluator What is this Project’s PROJECT NAME Risk Profile? effective executives focus only on tasks that move their company forward; Information Command & Control™ everything else can wait! a different approach to managing information by Jim Vaselopulos - Partner, PSC Group! March 2006 10 The project has a significant ROI 10 No defined objectives for a win Positives (+) Negatives (-) 10 It helps grow the business 10 No supportive business sponsor 10x 10x The most pronounced differentiator in Traditionally, a report is generated from 10 Is budgeted for success 10 Addresses a symptom not a cause business today is information. The ability to your back-office system that lists customer past 5 It helps the company scale profitably 5 Limited impact to line of business 5x 5x quickly access, absorb, and process information due status with past due amounts in several ag- into tangible market value is paramount in al- !"#$"%#&' ing buckets. This report is generated weekly or (%!'#)*+*,-)'(.)/0'1-)2*3-4/' A?% 3.0% :#$"% -.% *)&/'% 2./)% &;.0-% 5 It lowers business risk (interruption) 5 Requires cultural change for adoption most every industry. In many ways, informa- monthly. Typically, folks in accounting and ac- #''.<&D<)% S% ,/&(D(&*% :&3$% -.% !"#$%#$%&%'#()%*#+*)%,#(-./#&*%-"&-%,*.-$%.0-%-")%$-&'1&/1%)(.'.2#(%(3(*)%450**%6&/7)-85)&/%6&/7)-9%#'%&%:&3%-"&-%"&$%;))'%/)()#<)1%:)**=%%%!")%#1)&%")/)%#$%-.%0$)%-"#$%1#&>/&2%-.%,*.-%.0-%/)&1#*3% 2x 2x *)<)/&>)%-)("'.*.>3%T%(.'-&(-%0$U% 5 Does not require rollout or re-training 5 Duration > stability of business process tion is&((),-)1%,&+)/'$%#'%-")%-3,#(&*%;0$#')$$%(3(*)%#'%./1)/%-.%#**0$-/&-)%:")'%#-%#$%;)$-%-.%#'<)$-%#'%()/-&#'%-3,)$%.?%,/.@)(-$=%look at these reports shortly no longer there to just support the busi- counts receivable % %A-%$".0*1%;)%'.-)1%-"&-%-")%1#&>/&2%A$%'.-%-.%$(&*)%#'%-"&-%-")%50**% 2&/7)-%&,,)&/$%-.%;)%&$%*.'>%&$%-")%5)&/%2&/7)-%B%:"#("%#$%'.-%-3,#(&*=% %C"&-%#$%-.%;)%*)&/')1%?/.2%-"#$%,#(-0/)%#$%-"&-%-")%D2)%$,)'-%:"#*)%-")%;0$#')$$%#$%'.-%;)"&<#'>%#'%&%E#$7%F<)/$)% 15('63*789'::(' V#2%W&$)*.,0*.$% ness, it has become the business. This is true after they are run. As the information flows 2)'-&*#-3%#$%FGCFHI%$,)'-%10/#'>%&%D2)%.?%"#>"%4./%JFI!9%;0$#')$$%&(D<#-3=%%A-%#$%&*$.%#2,./-&'-%-.%'.-)%-"&-%-")%A!%,/.@)(-$%-"&-%&/)%*#$-)1%/)K)(-%LM6FNL%,&+)/'$%B%NO!%:")'%-")3%$".0*1%;)% @#2<X,$(*#$-)'$=(.2% 0'1)/-&7)'=%%P'?./-0'&-)*3Q%D2#'>%#$%>)')/&**3%,../%;)(&0$)%2&'3%.?%-")%,/.@)(-$%/)R0)$-)1%10/#'>%-")%JFI!%,)/#.1%/)R0#/)%;0$#')$$%#'<.*<)2)'-%&-%&%D2)%:")'%-")3%"&<)%-")%*)&$-%&2.0'-% 2 It helps retain key employees/assets 2 Can not quantify success 1x 1x for both service and product-based businesses. further away from the accounting department .?%&<&#*&;*)%/)$.0/()$=%%A-%#$%".,)1%-"&-%-"#$%1#&>/&2%:#**%")*,%?.$-)/%;)+)/%1#$(0$$#.'$%:#-"%-")%;0$#')$$%/)>&/1#'>%#'<)$-2)'-%(.'$#1)/&D.'$%&-%&%D2)%:")'%-")3%:#**%3#)*1%2)&'#'>?0*%("&'>)=% YZ[=][=[^__% :::=,$(*#$-)'$=(.2% the chances that these reports are utilized in a 2 Business process is well understood 2 Unrealistic expectations anywhere To determine how well your business is 2 Is using proven technology 2 No time/budget for POC or discovery - managing its information, you need to answer timely fashion is remote. this question. Are you getting the right infor- How often will the customer service or sales RISK PROFILE mation to the right people, at the right time, representative actually see this information be- 1 Lowers IT costs 1 It’s work outside your comfort zone and in the right place? The art of achieving fore they field a question, generate a quote or 1 Is mandated or for compliance 1 Using newer technology © 2008 Copyright PSC Group, LLC this goal is something we call Information negotiate a concession based on late delivery? http://www.psclistens.com Based on the designs of David Seah Command & Control™. 1 Good for morale 1 Getting there will be unpleasant http://www.davidseah.com That is why Information Command and When you consider command and control Control™ is not about data warehouses and it is easy to think about huge data warehouses, reports, it is about providing information in 2009 WORKSHEET CIOprojeval.revA CIO Project Evaluator business reporting engines and the traditional context. Making sure that business rules flag What is this Project’s PROJECT NAME tools that have powered corporate IT depart- past due accounts and visibly alert an estimator Risk Profile? effective executives focus only on tasks that move their company forward; everything else can wait! ments for decades. What we are talking about is something different. during the quoting process makes for more profitable decisions. It’s all about Context Likewise, providing key real-time customer 10 The project has a significant ROI 10 No defined objectives for a win Positives (+) Negatives (-) metrics such as past due status, on-time delivery Information Command & Control™ is 10 It helps grow the business 10 No supportive business sponsor and order tracking via Blackberry to a sales 10x 10x about CONTEXT. If you can provide the person sitting in the parking lot of their next 10 Is budgeted for success 10 Addresses a symptom not a cause right information at the right time, in the right appointment enables them to negotiate the best place, to the right person and in the correct 5 It helps the company scale profitably 5 Limited impact to line of business 5x 5x outcome for their firm. format – you have provided that information in 5 It lowers business risk (interruption) 5 Requires cultural change for adoption context. Hence, the delivery mechanisms are Time Travel 2x 2x as important as the information itself. 5 Does not require rollout or re-training 5 Duration > stability of business process So we know that getting information to As an example, let’s take a look at a simple people where they are and when they need it is 2 It helps retain key employees/assets 2 Can not quantify success 1x 1x piece of information that is stored in almost important. But the biggest opportunity enabled every legacy business system – customer past by contextual communications is related to the 2 Business process is well understood 2 Unrealistic expectations anywhere 2 Is using proven technology 2 No time/budget for POC or discovery - due aging. RISK PROFILE 1" www.psclistens.com! © Copyright 2005-2009, PSC Group, LLC `%^__a%bIc%d/.0,Q%GGc% 1 Lowers IT costs 1 It’s work outside your comfort zone 1 Is mandated or for compliance 1 Using newer technology © 2008 Copyright PSC Group, LLC http://www.psclistens.com Based on the designs of David Seah 1 Good for morale 1 Getting there will be unpleasant http://www.davidseah.com © 2010 PSC Group, LLC
  • 48. © 2010 PSC Group, LLC