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Company Outline

General Construction & Cleaning
       fire • water • mold
Company Profile
• Over 92 full-time in-house employees

• 24/7 Live Call Center and Quality Assurance Team

• Emergency te...
Affiliations, Awards & Certifications
  Industry Affiliations
      IICRC (Institute of Inspection, Cleaning & Restoration...
New Training Center!
Our newly constructed Training Center provides space for:
        • Continuous Horizon & industry tra...
Locations



Portland      Training Center                Eugene




Salem         Corporate Office               Bend

  ...
Current Service Area




General Construction & Cleaning
       fire • water • mold
Services




 24/7 Emergency Mitigation Services
 Fire & Smoke Damage Restoration
 Water Mitigation
 Mold Remediation
 Com...
24/7 Emergency Services

• Live call center
• Trained IICRC technicians
• Emergency pumping
• Water extraction & clean-up
...
Before
Fire Restoration

Emergency board up
Contents Restoration                                                  After
Wa...
Water Mitigation
Water & flood clean up, including black water
24/7 emergency response
Infrared Camera used by trained tec...
Mold Remediation
  Identification and testing

  Industry remediation protocols to diagnose
and remediate the damage

  Gu...
Reconstruction
           MacDonald Center
   Houses 54 residents who are physically
disadvantaged
  Complete reconstructi...
Internal Job Processing

Standardized Business Practices                   Customer Satisfaction Index


Estimating Platfo...
Integrated Software
•   Adjuster access to job files from internet
•   Mobile inventory system
•   Date and time stamped j...
Contents, Pack-Out, and Inventory




        General Construction & Cleaning
               fire • water • mold
All Items are Tracked - Every Step of the Way




              General Construction & Cleaning
                     fire ...
Customer Satisfaction Index Report




•   “Real time” customer satisfaction index
•   Independent company to make calls a...
Standardized Business Practices
                                                   After Hours                            ...
Repair Process Flow



    Job assigned to Project      Inspect within 2 days;    Sign contract and           Final materi...
We look forward to serving your needs and
      working with you in the future!


          1.800.624.6903


          www...
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Horizon Restoration Qualification Packet

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Transcript of "Horizon Restoration Qualification Packet"

  1. 1. Company Outline General Construction & Cleaning fire • water • mold
  2. 2. Company Profile • Over 92 full-time in-house employees • 24/7 Live Call Center and Quality Assurance Team • Emergency teams experienced in water, fire, storm and mold restoration • 7 Project Managers, who oversee teams of professionals 7 Construction Teams 1 Mitigation Team ▪ 1 Mold Team 1 Contents Team General Construction & Cleaning fire • water • mold
  3. 3. Affiliations, Awards & Certifications Industry Affiliations IICRC (Institute of Inspection, Cleaning & Restoration) ABC (Associated Builders & Contractors) RIA (Restoration Industry Association) Network Affiliations DKI (Disaster Kleenup International) Crawford Contractor Connection Integresource Code Blue Awards Maybelle Clark Founders Award - MacDonald Center, 2006 Certifications ▪ IICRC Water Restoration Technicians – 15 employees Advanced Structural Drying – 1 employee ▪ RIA Mold Remediation Technicians – 2 employees Certified Restorer – 1 employee ▪ CTS Successful Subrogation – 8 employees General Construction & Cleaning fire • water • mold
  4. 4. New Training Center! Our newly constructed Training Center provides space for: • Continuous Horizon & industry trainings • Meeting space for Horizon & others General Construction & Cleaning fire • water • mold
  5. 5. Locations Portland Training Center Eugene Salem Corporate Office Bend General Construction & Cleaning fire • water • mold
  6. 6. Current Service Area General Construction & Cleaning fire • water • mold
  7. 7. Services 24/7 Emergency Mitigation Services Fire & Smoke Damage Restoration Water Mitigation Mold Remediation Commercial & Residential Reconstruction General Construction & Cleaning fire • water • mold
  8. 8. 24/7 Emergency Services • Live call center • Trained IICRC technicians • Emergency pumping • Water extraction & clean-up • Specialized drying • Emergency Response Vehicles • Follow IICRC S500 Standard for water damage General Construction & Cleaning fire • water • mold
  9. 9. Before Fire Restoration Emergency board up Contents Restoration After Warehousing Computerized Inventory Software Electronic Restoration Fabric Restoration Demolition and Debris Removal Deodorization Certified Restoration Technicians General Construction & Cleaning fire • water • mold
  10. 10. Water Mitigation Water & flood clean up, including black water 24/7 emergency response Infrared Camera used by trained technicians Certified Water Technician Follow IICRC S500 Standard for water damage Minimization of Business and Property Loss Measurement and Recording of: Temperature Humidity Moisture Full Job Photo Documentation General Construction & Cleaning fire • water • mold
  11. 11. Mold Remediation Identification and testing Industry remediation protocols to diagnose and remediate the damage Guidelines used are a collaboration of NYC Dept of Health & Mental Hygiene & IICRC S520 Follow up testing to ensure complete remediation General Construction & Cleaning fire • water • mold
  12. 12. Reconstruction MacDonald Center Houses 54 residents who are physically disadvantaged Complete reconstruction project All work was accomplished without having to relocate tenants Irvington Place Retail/residential space Extensive water penetration damage Defective stucco applications & flashing details General Construction & Cleaning fire • water • mold
  13. 13. Internal Job Processing Standardized Business Practices Customer Satisfaction Index Estimating Platform - Xactimate Integrated Software Quality Control Checkpoints General Construction & Cleaning fire • water • mold
  14. 14. Integrated Software • Adjuster access to job files from internet • Mobile inventory system • Date and time stamped job notes • Full integration of: – Accounting – Production – Marketing – Works with Xactimate For More Information: www.assuredsoftware.com (Go to the JPP tab under “products”) General Construction & Cleaning fire • water • mold
  15. 15. Contents, Pack-Out, and Inventory General Construction & Cleaning fire • water • mold
  16. 16. All Items are Tracked - Every Step of the Way General Construction & Cleaning fire • water • mold
  17. 17. Customer Satisfaction Index Report • “Real time” customer satisfaction index • Independent company to make calls and report findings • Feedback allows us to resolve complaints in a timely manner • Internal rewards for good scores and adjustments to avoid poor future scores General Construction & Cleaning fire • water • mold
  18. 18. Standardized Business Practices After Hours CSR Initial call • Internal employee access to a Call Center Qualify and direct standardized business practice job On Call Notified Prepare Estimate Prepare Estimate Order Form flow Order Form • Ensures that all jobs are processed in EMS Xactnet Assignment New Sales Call the same manner • Ensures that new employees are Mitigation Project Mgr Qualified Account New Lead producing the same end products EMS Supervisor Notified Info to ACT, Job # Customer Contacted in Assigned Project Mgr Project Mgr in Rotation assigned, maps and Xactnet • Examples of the system- contract printed CSR contact PM for EMS – Job file Supervisor Notified callback status: Sales Call Procedure. – Call policy EMS Team is dispatched CSR routes EOF for immediate callback or as scheduled – New customer calls EMS Completed Packet Turned In Info to ACT Contact Customer Complete – A/R INVOICE EMS (close file) (ID:Active Sales) Download Estimate If Available And Adjuster Financial Form – Job file close outs General Construction & Cleaning fire • water • mold
  19. 19. Repair Process Flow Job assigned to Project Inspect within 2 days; Sign contract and Final material Manager & Customer contacted write estimate within authorization to selections made, within 10 minutes (EMS) and 30 5 days repair permits obtained and minutes (Non EMS) work begins Estimated Project updates Project complete, Project completion date communicated every Manager to conduct walk-thru determined Tuesday & Thursday with happy customer!
  20. 20. We look forward to serving your needs and working with you in the future! 1.800.624.6903 www.horizonrestoration.com General Construction & Cleaning fire • water • mold
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