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salesforce.com Corporate Presentation July 2009

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    Notes on slide 1

    Industry shifting to enterprise cloud computing With the cloud (the internet) companies can build and run applications with just a browser No need for servers or software today

    Shift started with CRM applications ten years ago Now, many other applications are now in the cloud: HR, desktop & productivity, finance, supply chain, etc. You can run your business in the cloud

    Shift has now moved to platforms Companies can now build applications in the cloud

    Our customers implement Salesforce quickly because they don’t the burden of setting up hardware and software Our customers see business results more quickly because of this

    Salesforce serves small, medium, and large sized companiesSmall companies benefit with access to enterprise apps and infrastructure that they might not be able to afford- Large companies benefit with the innovation, rapid scalability, and rapid deployment of people and apps in the cloud

    Success of our customers and our products has driven numerous awards in the industry Gartner recently awarded us as a Leader for SFA and Customer Service & Support and a Visionary for our Platform in their Magic Quadrants The Wall Street Journal recently awarded us for our innovation in cloud computing with our apps and platform Numerous other CRM awards from the leading technology publications

    Salesforce has also received recognition as being a leader for strategic corporate philanthropy Our 1/1/1 program means we donate 1% of equity, time, and product to philanthropic causes- [tell a personal story]

    Three core components to our products: apps, platform and infrastructureApps: Complete set applications for CRM and for your custom applicationsPlatform: Tools that our customers use to build and customize apps fast- Infrastructure: Technology that our apps and platform run on. Enables real-time data processing, sharing, and upgrades.

    The foundation of everything we do is our cloud infrastructure. By running your apps in the cloud you can take advantage of the 10 years and $100’s of millions of dollars of investment that we’ve made in our infrastructureWe offer the highest levels of security, performance and reliabilityIt all runs on a multi-tenant kernel that manages a shared infrastructure for our 55,000+ customers.

    Our cloud platform is Force.com. Force.com is the fastest way to build enterprise applications.You can build any application on our platform such as many of your corporate or departmental apps that use manage in spreadsheets, departmental databases or with other software todayWhy build services that you can leverage from us such as mobile, analytics, workflow, etc.?

    Our cloud apps run on our infrastructure and can be customized with our platform. These apps include:Sales Cloud: applications for your sales organization to manage all your sales and marketing activities, pipeline and forecastsService Cloud: applications for your customer service and support organization to manage post-sales service to your customers- Your Cloud: build and run your custom apps that are unique to your business

    - Welcome to the Sales Cloud- Flagship application - The most complete sales application- No one has invested more over the last 10 years on a sales application in the cloud

    Recognized by the most respected technology analysts in the world- Market Leader- Proven customer success across a number of metrics (lead volume, lead conversion, productivity, win rates, revenue)

    360 degree view- one central place to manage all your customer information and interactions Bring in the best of other web services like Google Maps, newsfeeds, and Twitter to get a better picture of what’s happening at your accountsWith Sales and Service on the same platform, you have visibility into any outstanding service issues – great to know before asking for more business- Plan account strategies with your extended sales team for long term customer success

    Sales and marketing on the same page - a single version of the truth. Bring in more leads using Salesforce for Google Adwords - automatically capture leads inside Salesforce using web-2-lead. Track multiple campaigns inside Salesforce – email, web, tradeshows, call-downs, print. Leads are automatically scored and routed for the right rep to follow up. Integrated sales and marketing delivers full ROI visibility into marketing spend – tells marketing where to invest next time.

    Quickly turn opportunities into closed business. Turn your best sales methodology into a process for all your reps to follow. It will make them more effective and turn all your reps into A reps. Consistency drives effectiveness and leads to higher win-rates and faster sales cycles. Track products, pricing, discounts, and competition - helps reps gain insight and sell better.

    Maximize forecast accuracy with custom forecasting Forecast and pipeline information is always up-to-date and available in real-time Full visibility into everything your sales reps and teams are working on Updates made across the country or across the world are captured in real-time in your reports and dashboards (example) User generated reports and dashboards in just a few clicks – no IT required

    Automate your business processes with workflow Keep your deals running smoothly with automated follow-up tasks and approvals Create rules with easy point and click interface – time-based, formula, triggers. Set-up big deal alerts to or alerts to track the service levels of top customers

    The Sales Cloud works with the other applications your reps already use most—including Microsoft Outlook, Lotus Notes or Google Apps. With integration with popular Microsoft apps, such as Microsoft Work or Excel, reps can build account plans, proposals, quotes, contracts, and more. Reps can work better together using integrated Google Apps – Google’s cloud-based productivity apps. Collaborate in real-time on documents, spreadsheets, calendars, and sites. When all the desktop apps work together, reps can spend more time selling.

    Make your reps more productive and effective by putting the right presentations and documents right at their fingertips. Hunting through mazes of folders and digging through e-mail to find your company’s best collateral and presentations are now distant memories. The best web 2.0 features like tagging, search, subscriptions and popularity rankings make finding content a snap. View and assemble presentations entirely in the cloud without ever having to download documents to your desktop. Send documents online to customer and prospects and track when your presentations are viewed.

    At the press of a button, find colleagues who are experts and have closed deals like yours. Get smart on tips and tricks that will help you close your deal. Learn what presentation’s were used by colleagues to win , what competitors they faced, pricing tactics and more. Arm every rep with the knowledge they need to close their deals.

    Do you sell indirect through a channel or work closely with partners? How much more effective could your channel be if you could collaborate in real-time on deal information? Salesforce to Salesforce is a revolutionary new service that offers companies a secure and easy way to share data between suppliers, vendors, partners, and customers with clicks, not code. Share leads, opportunities, accounts, contacts, tasks, and any custom object with companies you work with that also use Salesforce. S2S is a complete difference-maker for companies that do any selling with partners. It is an incredible leap forward in B2B collaboration.

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    salesforce.com Corporate Presentation July 2009 - Presentation Transcript

    1. Welcome to the Real-Time Cloud
      Marc Benioff
      Chairman and CEO
      salesforce.com
    2. Safe Harbor
      Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
      The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the fiscal year ended January 31, 2009 and our other filings. These documents are available on the SEC Filings section of the Investor Information section of our Web site.
      Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
    3. Our Mission: Cloud Computing Driver, Catalyst & Evangelist
      1960’s
      Mainframe
      1980’s
      Client/server
      Today
      Enterprise Cloud Computing
      Forecast for software: cloudy.
    4. Applications Moving to the Cloud
      1960’s
      Mainframe
      1980’s
      Client/server
      Today
      Cloud Computing Applications
    5. 1960’s
      Mainframe
      1980’s
      Client/server
      Platforms Moving to the Cloud
      Today
      Cloud Computing Platforms
    6. The Cloud Computing Model
      Multi-tenant
      Automatic Upgrades
      Pay-as-you-go
      Elastic
      No Capital Expense
      Modest Operating Expense
      Scales With Your Business
      Great for times like these.
      Yefim Natis, VP, Distinguished Analyst
    7. The Cloud Delivers Fast Time to Value
      Software
      Cloud Computing
      Automated Upgrades
      Large Operating Expenses
      Cloud Computing Value
      Value
      Value
      Time
      No Capital Expenses
      Upgrade Expense
      Large Capital Expense & High Risk
      Average 51% ROI
      within 12 Months2
      53% of software projects cost
      189% of original estimate1
      1 Standish Group, Chaos Report 2006
      2 Third-Party CustomerSat Research on 3,500 Salesforce.com customers, December 2008
    8. The Cloud Delivers Lower TCO
      Cloud Computing: 46% Lower TCO1
      On Premises = Hidden Costs
      Licenses
      No Upfront License Fees
      No Hardware Infrastructure
      Lower Implementation Costs
      Free Upgrades
      No Ongoing Maintenance Fees
      Predictable
      Hardware
      Consultants
      Infrastructure
      Maintenance
      Dedicated Staff
      Upgrades
      1Source: Yankee Group: Hosted vs. Premise based Sales Solutions: TCO and Trade Offs
    9. Customers Succeed Immediately in the Cloud
      Rapid Implementation
      800 subscribers live in
      45 Days
      26 subscribers in
      4 Days
      ~4,000 subscribers live in
      4 Months
      Fast Business Results
      Increased sales 30%
      Increased customer satisfaction rating to 92%
      Improved revenue visibility to
      1% variance
    10. First Cloud Company to Exceed:
      $1.1 Billion +
      305
      290
      276
      263
      Annual Revenue
      248
      217
      192
      177
      Quarterly Revenue ($M)
      162
      144
      130
      118
      105
      91
      83
      72
      64
      55
      46
      41
      35
      FY2005
      FY2006
      FY2007
      FY2008
      FY2009
      FY2010
      Revenue through fiscal quarter ended 1/31/09
    11. Strong Growth in New Customers
      59,300+
      55,400
      Paying Customers
      41,000
      29,800
      20,500
      13,900
      2010
      2009
      2008
      2007
      2006
      2005
      2004
      2003
      2002
      2001
      Fiscal Year
    12. The Global, Enterprise Standard for Cloud Computing
      Enterprise Std
      ~30,000
      ~65,000
      ~21,000
      Enterprise Std
      ~25,000
      ~5,000
      ~5,000
      ~5,000
      ~ 11,000
      ~9,000
      ~20,000
      ~3,200
      ~3,000
      ~3,500
      ~2,900
      ~4,000
      ~4,000
      Number of Subscribers
    13. Rapid Subscriber Growth
      1,500,000+ Subscribers
      1,100,000
      900,000
      646,000
      393,000
      227,000
      127,000
      76,000
      53,000
      30,000
      Fiscal Year
    14. The Cloud Serves Companies of Every Size
      ENTERPRISE
      MID-MARKET
      SMALL BUSINESS
    15. Recognition for Innovation in the Cloud
      April, 2009
      Platform Visionary
      Sales Leader
      Customer Service Leader
      2009 Sales & CSS Leader
      Third Fastest Growing Hi-Tech Company 2009
      2009 Top Knowledge Management Vendor
      2009 Enterprise and SMB CRM Winner (ISM)
      PC Magazine Editor’s Choice: UE
      Technology of
      The Year
      Market Leader
      Enterprise CRM
      Innovations Awards
      Computing Systems Winner 2008
      Forrester Groundswell Award
      Top 100 Innovative Companies
      2008 Best CRM &
      On-Demand Platform
      Top 10 Entrepreneurs & Cool Company
    16. 1/1/1 Model for Strategic Corporate Philanthropy
      1%
      Time
      Equity
      Product
      138,000+ hours community service
      6,100+ non-profit organizations
      $14 million+ grants
    17. The Real-Time Cloud
      The world’s most complete cloud applications (software-as-a-service)
      The fastest way to build apps on a cloud platform (platform-as-a-service)
      Real-time cloud infrastructure
      (infrastructure-as-a-service)
    18. The Real-Time Cloud
      ISO 27001
      Certified Security
      Proven, Real-Time Scalability
      Proven
      Reliability
      Real-Time Upgrades
      Real-Time Query Optimizer
      Real-Time Sandbox Environments
      Salesforce to Salesforce
      Proven Real-Time Integration
      3 Global Data Centers & Disaster Recovery
      Real-Time Transparent System Status
      Multitenant Kernel
    19. The Real-Time Cloud
      Unlimited Real-Time Customization
      Granular Security & Sharing
      Real-Time Workflow
      & Approvals
      Programmable User Interface
      Programmable Cloud Logic
      Real-Time Mobile Deployment
      Real-Time Analytics
      750+ Integrated Applications
      Integrated Content Library
      Real-Time Web Sites
      ISO 27001
      Certified Security
      Proven, Real-Time Scalability
      Proven
      Reliability
      Real-Time Upgrades
      Real-Time Query Optimizer
      Real-Time Sandbox Environments
      Salesforce to Salesforce
      Proven Real-Time Integration
      3 Global Data Centers & Disaster Recovery
      Real-Time Transparent System Status
      Multitenant Kernel
    20. The Real-Time Cloud
      Unlimited Real-Time Customization
      Granular Security & Sharing
      Real-Time Workflow
      & Approvals
      Programmable User Interface
      Programmable Cloud Logic
      Real-Time Mobile Deployment
      Real-Time Analytics
      750+ Integrated Applications
      Integrated Content Library
      Real-Time Web Sites
      ISO 27001
      Certified Security
      Proven, Real-Time Scalability
      Proven
      Reliability
      Real-Time Upgrades
      Real-Time Query Optimizer
      Real-Time Sandbox Environments
      Salesforce to Salesforce
      Proven Real-Time Integration
      3 Global Data Centers & Disaster Recovery
      Real-Time Transparent System Status
      Multitenant Kernel
    22. Salesforce is the Sales Cloud Leader
      Complete, Leading Technology
      Leader in Customer Success
      Market Leader
      Innovation
      #1 in Customer Success
      #1 Market Share
      Leader
      Groundswell Award
      Leading On-Demand1
      1 IDC Worldwide On-Demand CRM Apps 2008-2012 Forecast and 2007 Vendor Shares, published December 2008
    23. The World’s Most Complete Sales Application
      Integrated Content Library
      AppExchange
      Email & Productivity
      Real-Time Approvals & Workflow
      Genius
      Leads & Campaigns
      Accounts & Contacts
      Forecasting & Analytics
      Opportunities
      Partners
    24. Manage All Your Accounts & Contacts
      Maximize Rep Productivity
      • Gain a 360°customer view
      • Plan account strategies
      • Log calls, emails, tasks, and events
      • Track activity history
      Accounts & Contacts
    25. Generate More Leads and Align Marketing with Sales
      Leads & Campaigns
      Grow the Sales Pipeline
      • Attract leads with Google AdWords
      • Manage multi-channel campaigns
      • Capture and route leads automatically
      • Measure return on marketing spend
    26. Turn Opportunities Into Closed Business
      Close Deals Faster
      • Integrate your sales methodology
      • Track products, pricing, and discounts
      • Track competition and win-loss ratios
      Opportunities
      Opportunity Stage
    27. Forecast and Analyze Your Sales in Real-Time
      Maximize Forecast Accuracywith customizable forecasting
      Gain Real-Time Visibility into performance, pipeline, revenue, win rates, and activities
      Forecasting & Analytics
    28. Automate Your Approvals and Business Workflow
      Approve
      No Action For 2 Days
      Request Approval
      Send to VP
      Approve
      Real-Time Approvals & Workflow
      Yes
      Send to Accounting
      Maximize Sales Efficiency
      • Streamline pricing approvals to increase deal velocity
      • Automate follow-up tasks to improve sales effectiveness
    29. Work Seamlessly with Office Productivity Apps
      Spend More Time Selling
      When all your desktop apps work together
      Email & Productivity
      Microsoft Outlook
      Lotus Notes
      Google Apps
    30. Integrated Content Library for Sales & Marketing
      Integrated Content Library
      Win More Deals
      • Deliver the right message with the latest content
      • Assemble the perfect pitch
      • Use the best collateral
    31. Leverage the Collective Genius of Your Organization
      Genius
      Close More Business
      • Find experts in your company who have closed deals like yours
      • Get smart about which sales strategies work
      • Get smart about which content works
      Industry expert
      Product expert
      Pricing expert
      Mid-marketexpert
    32. Exchange Information with Your Partners in Real-Time
      Work More Effectively with Partners
      • Real-time sharing & collaboration
      • Share contacts, leads, opportunities, & product data
      Partners
      Your Company
      Your Partners
    33. Extend Your Sales Cloud with The AppExchange
      AppExchange
      Extend Success with Integrated Apps
      • Best-in-class CRM & Non-CRM Apps
      • Add sales compensation, sales operations, or contract apps
      • View, Try, Install
      • Reviewed by Salesforce.com
      750+ Apps
      25,700+ Customers have installed one or more apps
    34. Salesforce.com Customers Succeed in the Sales Cloud
      Average Improvements of 3,500+ Salesforce Customers Surveyed by Market Tools, Inc., December 2008
    35. Dell Manages a Global Organization in the Sales Cloud
      One Global CRM
      15,000 Successful Sales Users Across 20 Countries
      10% Increase in Sales Productivity
      $1 Billion in Approved Partner Deal Registrations
      - Michael Dell
    36. Dr Pepper Snapple Gains Key Sales Insights From the Sales Cloud
      300 sales reps track 10,000+ accounts across the Fountain Sales and Bottles & Cans divisions
      Hundreds of dashboardstrack key KPIs like sales call volume
      Scheduled email dashboards alert the teams and drive accountability
    38. Salesforce.com is the Service Cloud Leader
      Technology Leader
      Largest Customer Base
      Market Leader
      6,800+
      2009 Customer Service MQ Leader
      2008 Customer Service Wave Leader
      55%
      Market Share SaaS
      Service Cloud Customers
      1,000,000+
      Customer Portal Subscribers
      1 IDC Corporation, “Customer Service Applications 2008 Vendor Share”, salesforce.com fastest growing vendor among vendors with > 0.5% market share
    39. Industry “Leader” for the Service Cloud
      2009 Magic Quadrant for Customer Service Contact Centers
      April 3, 2009
    40. Yesterday’s Contact Center Needs to Evolve
      But customers are here
      Companies invested here
      Discussion Groups
      Partner Websites
      Contact Center
      Social Communities
    41. Customer Portal
      Ideas
      Chat
      Search
      Partners
      Email
      Join the Conversation
      Call Center
      Social
      Service Cloud Manager
    42. Answer Every Question with Leading Knowledge Base
      Find Answers Fast
      Only Relevant Answers
      Scales Massively
      Intelligent
      Customers
      Agents
      Partners
    43. Run Your Call Center in the Cloud
      Resolve Cases Faster
      • Agent Console
      • Complete Case Management
      • CTI Integration
      • Workflow and Escalation
      Call Center
      6,800+ Customer Call Centers
    44. Turn Emails Into Cases
      Deliver Higher Service Quality
      • Capture every customer inquiry in real-time
      • Let customers contact support on their time, on their device
      Email
    45. Integrate with Chat for Real-Time Service
      Maximize Agent Productivity
      Handle multiple cases at once
      Maximize Customer Satisfaction
      Serve customers in real-time
      Chat
    46. Lower Costs with a Customer Portal
      Deliver Higher Quality Service
      • Serve customers 24/7
      • Build a customer community
      Lower Service Costs
      Customer Portal
      $7.50
      50¢
      Call Center
      Interaction
      Self-Service
      Interaction
    47. Engage Your Customers With Ideas
      Find the Best Ideas
      • Source customers for ideas
      • Let customers discuss & vote on ideas
      • Build an online community
      Ideas
      Online blog by Angela Vargo, June 2008
    48. Share Cases and Information with Partners
      Drive better service through partners
      Increase efficiencies in working with partners
      Distributors
      Resellers
      Partners
      Vendors
    49. Join Customer Conversations in Facebook and Twitter
      Capture customer conversations and knowledge
      Share knowledge with your customers
      Social
    50. Help Your Customers Find Knowledge with Google
      Search
      Publish your knowledge, ideas, and content on your public web site…
      … so Google can help your customers find the answer
      Knowledge
      Ideas
      Content
    51. Customers Succeed in the Service Cloud
      Average Improvements of 3,500+ Salesforce Customers Surveyed by Market Tools, Inc., December, 2008
    52. Qualcomm Opens New Support Channel In One Week
      20,000 customers (engineers) that require 24/7 tech support
      Deployed first customer portal In 1 week
      Made the latest answers easy to find
      Reduced IT CRM support costs by 60%
      $11B Chip Manufacturer
      Mark Silber
      IT Systems Architect
    53. Salesforce Helps NJ Transit Keep Rolling
      150 Customer Service Agents
      600% More Inquiries Handled
      0 New Agents Required
      36% ImprovedResponse Time
      Tim Wierzbicki,
      Manager
    55. The Real-Time Cloud
      Unlimited Real-Time Customization
      Granular Security & Sharing
      Real-Time Workflow
      & Approvals
      Programmable User Interface
      Programmable Cloud Logic
      Real-Time Mobile Deployment
      Real-Time Analytics
      750+ Integrated Applications
      Integrated Content Library
      Real-Time Web Sites
      ISO 27001
      Certified Security
      Proven, Real-Time Scalability
      Proven
      Reliability
      Real-Time Upgrades
      Real-Time Query Optimizer
      Real-Time Sandbox Environments
      Salesforce to Salesforce
      Proven Real-Time integration
      3 Global Data Centers & Disaster Recovery
      Real-Time Transparent System Status
      Multitenant Kernel
    56. Programmable User Interface
      AppExchange
      Real-Time Mobile Deployment
      Real-Time Workflow & Approvals
      Real-Time Web Sites
      Programmable Cloud Logic
      Integrated Content Library
      The Fastest Way to Build Custom Cloud Apps
      Granular Security & Sharing
      Real-Time Analytics
      Unlimited Real-Time Customization
    57. Unlimited Real-Time Customization
      Easy, Real-Time Customization
      for Managing All Your Data
      Your Database
      Unlimited Custom Objects & Fields
      Build any Table
      Add any Field
      Automatic Audit History Tracking
      Automatic Performance Tuning
      14,700,000+ Customer Customizations
      510,000+ Custom Objects (Tables)
    58. Programmable User Interface
      Maximize User Productivity
      with the Right UI
      Create Any User Interface
      Use Code to Create Any Page
      Use Clicks to Create New Forms
      Componentized Interface
      Create Interfaces for Mobile Devices
      110,000+ Custom User Interfaces
    59. Programmable Cloud Logic
      Fast Application Development
      without the Cost of Infrastructure
      Programmatic Business Logic
      Complex Transactional Logic
      Stored Procedures
      Triggers
      Data Validation
      30,000,000+ Lines of Apex Code
    60. Real-Time Workflow and Approvals Engine
      Automated Business Rules
      through Point-and-Click Workflow
      Send Back
      No
      Real-Time Workflow
      Time-Based Triggers
      Approvals
      Formula-based
      Outbound Messaging
      Approve
      No Action For 2 Days
      Request Approval
      Escalate
      Approve
      Yes
      Send to Accounting
      220,000+ Custom Workflow Rules
    61. Real-Time WebsitesNow in Developer Preview
      Lower Costs &
      Increase Speed of Development
      Deploy Your Apps Instantly to the Web
      Connect Your Apps with Your Website
      Collect CRM Data from the Web
      1,600+ Developer Sites
    62. Real-Time Mobile DeploymentHave us show you how Salesforce uses Mobile
      Write Once
      Run Everywhere
      Avoid the hassle of developing apps across multiple devices
      Run your mobile and desktop apps on one platform
      Real-Time app deployment
      Available for all major device platforms
      Works seamlessly online or offline
    63. Integrated Content Library
      Share the Best Content Across Your Company
      Tagging, Ratings, & Comments
      Subscriptions
      Full Text Search
      Complete Security and Sharing
      Assemble & Publish Content
      Track Content Usage
      Integrated Content Library
    64. Real-Time Analytics
      Real-Time Visibility with
      Easy to Create Reports
      Customizable by Business Users
      Real-Time Reporting
      Integrated Analytics Across All Apps
      Security Controls
      Mobile Access
      Email Dashboard Delivery
      Real-Time Updates
      Real-Time Updates
    65. Granular Real-Time Security Model
      Flexible Data Sharing
      with Point-and-Click Rules
      Field, Object and Record-Level Control
      Sharing Across All Apps
      Custom Rules Across Roles & Profiles
      Integrated with API, Reporting & Search
    66. 750+ Integrated Applications
      Your Choice
      of 750+ Partner Applications
      Trusted Native Apps
      Reviewed by Salesforce.com
      View, Try, Install
      Built on Force.com
      Best-in-class CRM & Non-CRM Apps
      750+ Apps
      200+ Native Apps
    67. Fastest Way to Build Apps
      Months/ Years to Build
      Build Datacenter
      Build Analytics
      Buy Servers
      Build Security
      Build Search
      Build Workflow
      Build Sharing
      Deploy Mobile
      Build App
      Globalize
      Days/Weeks to Build
      Build App
      time
    68. EA Runs Their Business in the Gaming Cloud
      Gabrielle Toledano
      Customer Hero
    69. Starbucks Builds Pledge 5 Site Fast on Force.com
    71. The Real-Time Cloud
      Unlimited Real-Time Customization
      Granular Security & Sharing
      Real-Time Workflow
      & Approvals
      Programmable User Interface
      Programmable Cloud Logic
      Real-Time Mobile Deployment
      Real-Time Analytics
      750+ Integrated Applications
      Integrated Content Library
      Real-Time Web Sites
      ISO 27001
      Certified Security
      Proven, Real-Time Scalability
      Proven
      Reliability
      Real-Time Upgrades
      Real-Time Query Optimizer
      Real-Time Sandbox Environments
      Salesforce to Salesforce
      Proven Real-Time Integration
      3 Global Data Centers & Disaster Recovery
      Real-Time Transparent System Status
      Multitenant Kernel
    72. Real-Time Upgrades
      Proven Real-Time Integration
      Real-Time Query Optimizer
      Real-Time Sandbox Environment
      Proven Real-Time Scalability
      Salesforce to Salesforce
      World’s First Real-Time Cloud
      Proven Reliability
      3 Global Data Centers & Disaster Recovery
      ISO 27001 Certified Security
      Real-Time Transparent System Status
    73. Multitenant Kernel
      The Foundation for the Real-time Architecture
      Continuous Advancement
      Single Multitenant Infrastructure & Kernel
      Your Success
      Security
      Performance
      Reliability
      Upgrades
      Scale
      55,000+ Companies
      Latest Technology
      Highest Performance & Security
      Real-time Provisioning
      No Hassle Upgrades
    74. ISO 27001 Real-Time Security
      The World’s Most Trusted Security
      that Improves in Real-Time with Testing by Every Customer
      Application Security
      • ISO 27001
      • SSL encryption
      • Identity confirmation
      • SAS 70 Type II; SysTrust certified
      • FDA 21 CFR Part 11 & Part 820
      Network Security
      • IP restrictions
      • Fault tolerant, multi-layered firewall
      • Intrusion detection
      • 3rd party assessments
      Facility Security
      • 24 x 365 security
      • Biometric readers
      • Silent alarms
      • CCTV
      • Motion detection
    75. Proven Reliability
      99.9%
      System Uptime
      >99.9% Reliability
      Jan 2007
      Jan 2008
      Jan 2009
    76. Proven, Real-Time Scalability
      Fast Deployment and Real-Time Scalability Proven by the Largest Enterprises
      ~25,800 Subscribers
      ~20,000 Subscribers
      ~65,000 Subscribers
      170+ Customers with over 1,000Subscribers
      50Customers with over 2,500Subscribers
      10Customers with over 20,000Subscribers
    77. Real-Time Query Optimizer
      Fast Data Access
      with Massive Scale
      Web clients
      Query Optimization Engine
      API calls
      <300 ms
      Massive Scalability Across Multiple Dimensions:
      Your Security
      Your Sharing Rules
      Your Search
      Your Company
      Your Role
      Your Metadata
    78. Real-Time, Transparent System Status
      Confidence, Transparency, and Trust
      Live System Status
      Security Best Practices
      Historical Performance
    79. Real-Time, Automated Upgrades
      Painless, No Hassle Upgrades
      28 Major Releases
      Every Customization & Integration Automatically Upgraded
      Always have the Latest Innovations & Technology
    80. Proven, Real-Time Integration
      Connect the Clouds
      Leverage Your Existing Investments
      100M+ API calls/day
      >50% of Transactions through API
      Native Oracle & SAP Connectors
      Consume External Web Services
      Build New Web Services
      Leverage Existing Investments
      60+ Certified Integration Middleware Connectors
      Force.com for Facebook
      Force.com for Google
      Force.com for Amazon Web Services
    81. Real-Time Sandbox Environments
      Eliminate Risk in Deployment
      Fully Replicated Development Environments
      Support any IT Governance Strategy
      Production-class Infrastructure
      One Click Import/Refresh of Your Production Data
      Refresh Anytime
      Production
      Development
      Testing
      Training
    82. Salesforce to Salesforce Real-Time Data Exchange
      Set up Any Connection
      Share Any Process
      Easy to Share Data with Other Companies
      Avoid the Cost of Integration
    83. Three Global Production Data Centers
      Salesforce.com Data Center Locations
      You Focus on Innovation.
      We Focus on Infrastructure.
      Geographically-dispersed, mirrored data centers
      Near real-time replication
      Seamless disaster recovery
      Dedicated, path diverse network backbone
      No single points of failure
      Carrier neutral network strategy
      Main Production Data Center
      Back-up Production Data Center
      Production Data Center & Archive
      Production-Class Development Lab & Archive
    84. The Real-Time Cloud
      The world’s most complete cloud applications (software-as-a-service)
      The fastest way to build apps on a cloud platform (platform-as-a-service)
      Real-time cloud infrastructure
      (infrastructure-as-a-service)
    85. Start Today with Our Free Trial
      Prospective Customers:
      Start your 30-Day Trial Today
      Ask your Salesforce AE and SE to work with you in real-time
      Existing Customers:
      Extend Salesforce to Your Customer Service Organization
      Sign-up for a Free Developer Account
    86. The Real-Time Cloud
      Unlimited Real-Time Customization
      Granular Security & Sharing
      Real-Time Workflow
      & Approvals
      Programmable User Interface
      Programmable Cloud Logic
      Real-Time Mobile Deployment
      Real-Time Analytics
      750+ Integrated Applications
      Integrated Content Library
      Real-Time Websites
      ISO 27001
      Certified Security
      Proven, Real-Time Scalability
      Proven
      Reliability
      Real-Time Upgrades
      Real-Time Query Optimizer
      Real-Time Sandbox Environments
      Salesforce to Salesforce
      Proven Real-Time Integration
      3 Global Data Centers & Disaster Recovery
      Real-Time Transparent System Status
      Multi-Tenant Kernel
    88. Oracle On-Demand’s Real-Time Cloud
      Unlimited Real-Time Customization
      Granular Security & Sharing
      Real-Time Workflow
      & Approvals
      Programmable User Interface
      Programmable Cloud Logic
      Real-Time Mobile Deployment
      Real-Time Analytics
      750+ Integrated Applications
      Integrated Content Library
      Real-Time Web Sites
      ISO 27001
      Certified Security
      Proven, Real-Time Scalability
      Proven
      Reliability
      Real-Time Upgrades
      Real-Time Query Optimizer
      Real-Time Sandbox Environments
      Salesforce to Salesforce
      Proven Real-Time Integration
      3 Global Data Centers & Disaster Recovery
      Real-Time Transparent System Status
      Multitenant Kernel
    89. Microsoft On-Premise’s Real-Time Cloud
      $
      $
      $
      $
      $
      Unlimited Real-Time Customization
      Granular Security & Sharing
      Real-Time Workflow
      & Approvals
      Programmable User Interface
      Programmable Cloud Logic
      $
      $
      $
      $
      Real-Time Mobile Deployment
      Real-Time Analytics
      750+ Integrated Applications
      Integrated Content Library
      Real-Time Web Sites
      $
      $
      $
      ISO 27001
      Certified Security
      Proven, Real-Time Scalability
      Proven
      Reliability
      Real-Time Upgrades
      Real-Time Query Optimizer
      $
      $
      Real-Time Sandbox Environments
      Salesforce to Salesforce
      Proven Real-Time Integration
      3 Global Data Centers & Disaster Recovery
      Real-Time Transparent System Status
      Multitenant Kernel

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    salesforce.com Corporate Presentation July 2009

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