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An experienced IT executive with breadth of 15 years of professional experience in the following key areas:
Contact Center Management
SaaS (Software as a Service)
Global Consulting Practice Management
Business Architecture and Process Management
Business Development / Account Planning
Contact Center and Information Risk Mgmt.
I.T Audit. And Portfolio Management
Strategic Planning & Sourcing Management
Ms Schwartz is a Senior Program Manager with Microsoft Corp. Her areas of expertise include Global Practice Development, Portfolio Management, SaaS Software as a Service, Contact Center Management, Global I.T. Operations, and Risk Management Advisory. Ms Schwartz has held a number of major leadership positions during her career in which she served as a Management Consultant for fortune 100 companies.
Leadership strengths include ability to develop relationship for large complex technology sales and effectively organize teams and departments for delivery management; Capability to cut across functional and technical boundaries to achieve project goals; lead by example and effectively utilize hands on management style in project delivery; has successfully navigated widely varying company cultures and organizational structures during engagement experiences, utilizing Best Practices and ITIL and MOF compliance to improve efficiency.