2010 STKI Summit
Mobile Trends & Office of the CIO




                     Galit Fein
                  EVP & Senior Anal...
Presentation’s Agenda

Introduction


Use of new business models:
Smartphones, Social Networks, Web 2, Web 3
    Your Text...
IT Focus Transformation                                                                            Introduction




      ...
On the desk of CIO                                                                                   Introduction


      ...
Use of new models for business innovation
               Agenda

Reasons for increasing use of mobile phones


Mobile Tren...
Mobile –
 Main Theme
                                 It’s not a leading edge –
                                 it’s a ne...
3.5 billion mobile users globally
                                                                                        ...
Y 2010 - Going Mobile                                                                          Mobile



                 ...
Going Mobile – Social Reason                                                                       Mobile




Personalize...
Going Mobile – Technology Reason                                                                       Mobile



 Improvi...
Going Mobile – Economic Reason                                                                             Mobile



 Dec...
Mobile Trends                                                                            Mobile



 Mobile Internet
 Clo...
Mobile Internet                                                                          Mobile


                        ...
Cloud Computing                                                                                Mobile



 Ongoing computi...
Android – one of the fastest growing segments
                                                                            ...
Content, content, content                                                                             Mobile


 Content w...
Location Based Services                                                                              Mobile


Provision of...
Social Networking                                                                               Mobile


830MM Unique User...
Facebook                                                                              Mobile



                          ...
Twitter                                                                          Mobile


                                ...
Google Buzz                                                                         Mobile




Your Text here             ...
Marketing by Social Network                                                                              Mobile




Your T...
Location-Based Social Networks through                                                       Mobile
                Mobile...
How do your customers perceive
                                                                                           ...
Traditional (Interruption) Marketing                                                                       Mobile


Now ca...
Permission Marketing                                                                                 Mobile


Do not push ...
The Crème
Brulee on
Twitter



9,854 followers




  Real Time
advertisement




                  Galit Fein’s work Copyr...
Get Social                                                                     Mobile

                                   ...
Augmented Reality                                                                                Mobile


Your hotel is on...
More than just a Phone                                                                                 Mobile




Your Tex...
Your Text here                                                                          Your Text here




           Gali...
Redefine your business                                                                              Mobile



 Redefine e...
It’s not about money –
                                                                                                   ...
Why do (some) IT keeping the Smartphone                                                                    Mobile
        ...
Do you plan to purchase meaningfully (>10%) higher
       number of smartphones in 2010 vs. 2009, and why?                ...
Mobile




If you don’t like change, you are going
     to like irrelevance even less!

   Your Text here                 ...
Consumerization of IT                                                                           Mobile


People craving f...
What’s all this got to do with IT?                                                                     Mobile



         ...
It's All Going to Change                                                                            Mobile



 E-mails   ...
Mobile Banking                                                                              Mobile
                       ...
Mobile Banking vs. Online Banking                                                                          Mobile
        ...
Customers Point of View                                                                           Mobile
                 ...
Business Point of View                                                                             Mobile
                ...
Mobile
               3 Possible Mobile Models:                                                                         Ba...
Which of the following mobile banking services would                                                        Mobile
    you...
Which mobile banking services would you                                                                   Mobile
        b...
The 10 iPhone Finance Apps That Count                                                                   Mobile
           ...
Mobile Solutions / Platforms – Partial list                                                      Mobile
                  ...
Upcoming STKI round table                                                                                                M...
Office of
                                                                               The CIO


Office of the CIO –
   ...
Office of the CIO
                                   Agenda

Office of the CIO Trends


Project & Portfolio Mng
   Your Te...
MEGA OTC Trends 2010                                                                                   Office of
         ...
Demand for IT                                                                             Office of
                      ...
2010 New Technology Investments                                                                                OTC
       ...
OTC Trends – The Good News                                                         Office of
                             ...
OTC Trends – The Bad News                                                                                 Office of
      ...
More IT managers than BU managers tend                                                                    Office of
      ...
Misalignment Challenges                                                                                 Office of
        ...
Office of
             Establishment of Office of the CIO                                               the CIO



 Need ...
What is the current status of OTC in your org?                                                              Office of
    ...
PMO vs. OTC                                                         Office of
                                            ...
OTC Staffing Ratio                                                                             Office of
                 ...
Essentials to consider                                                                       Office of
                   ...
OTC Myths                                                       Office of
                                                ...
It’s all about right decision                                                                       Office of
            ...
Transparency                                                         Office of
                                           ...
Ongoing Activity Report                                                                              Office of
           ...
PPM Framework                                                                                  Office of
                 ...
Capex vs. Opex Spending                                                                               Office of
          ...
“What if” analysis                                                             Office of
                                 ...
Project Monitoring                                                                               Office of
               ...
CIO’s Dashboard                                                                              Office of
                   ...
OTC as a preparation for                                                                          Office of
              ...
Upcoming STKI round table                                                                                Office of
       ...
PPM Tools                                                      Office of
                                                 ...
PPM on-Demand                                                                Office of
                                   ...
Benefits & Importance of OTC                                                           Office of
                         ...
ITG/ PPM- Positioning of the Israeli Market                                                              Office of
       ...
Project Mngt - Positioning of the                                                                 Office of
              ...
Office of
           PPM Tools & Integrators in Israel                                                                 the...
Office of
            PPM Tools & Integrators in Israel                                                                   ...
Service Desk                                                                         Service
                             ...
Service
                   PC Support Ratios                                                                       Desk


...
IT Service Desk –                                                                              Service
                   ...
IT Service Desk Tools                                                                                     Service
        ...
Service
      IT Help Desk Modules from CRM packages                                                                      ...
Upcoming STKI round table                                                                                                S...
Outsourcing –
          Main Theme
Outsourcing is not dead – it’s just changing
      to a new form of sourcing 
        ...
Sourcing’s Agenda

Sourcing Strategies


Outsourcing Trends
   Your Text here                                             ...
Outsourcing Israeli Trends                                                           Sourcing




 In last several years ...
What to Outsource?                                                                Sourcing




              Outsource    ...
Infrastructure Outsourcing                                                                                Sourcing



 Wh...
Critical Org. Function                                                          Sourcing




 As a result of disabling of...
Outsourcing is not dead – it’s just                                                                        Sourcing
      ...
Cloud Computing Definition                                                                          Sourcing




 Highly ...
Rent vs. Buy/ Install / Support                                                                              Sourcing




...
What's new?                                                                           Sourcing




Centralizing computing ...
Pros & Cons                                                                               Sourcing




Your Text here     ...
Cloud Computing Offerings                                                                                  Sourcing



Saa...
Professional Services                                                           Sourcing




 Compared to last year’s dro...
PS Salaries Distribution                                                                               Sourcing


Low qual...
And once again – is cheaper price                                                                         Sourcing
       ...
Summary                                                                       The End




Mobile – It’s not a leading edg...
The End




                   Thank you!
             Galit Fein
Your Text here                                          ...
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Office of the CIO Trends 2010

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This presentation contains trends and analysis of Officeof the CIO areas (PPM, Demand mng, IT Governance methodologies & tools), Outsourcing decisions, and Mobile strategies.

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Transcript of "Office of the CIO Trends 2010"

  1. 1. 2010 STKI Summit Mobile Trends & Office of the CIO Galit Fein EVP & Senior Analyst Office of the CIO & Mobile Strategies www.galitfein.blogspot.com
  2. 2. Presentation’s Agenda Introduction Use of new business models: Smartphones, Social Networks, Web 2, Web 3 Your Text here Your Text here Office of the CIO Sourcing Strategies Galit Fein’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 2
  3. 3. IT Focus Transformation Introduction Business Operational Business Competitive Advantage Excellence Services & Support & Innovation “Run the Business” “Change the Business” “Transform the Business” Your Text here Your Text here •Available & accurate info •Align IT to business •Align IT to customers •IT maintenance •Best solution for bus. needs •Business partner •HW availability &uptime •IT portfolio mng of LOBs •Core business initiator •Technical support demands •Transformation initiator Galit Fein’s work Copyright 2010 @STKI 3 Do not remove source or attribution from any graphic or portion of graphic
  4. 4. On the desk of CIO Introduction IT priorities for 2010 2010 priorities 50% Managing operational costs 46% Information security 42% Improving customer satisfaction 29% 39% Growing market share Virtualization 37% Technology improvements 28% Mobility/mobile devices 36% Process improvements/service delivery 26% Your Text here Energy efficiency 28% Your products/services New Text here 21% IT Governance 15% Top 3 ways IT will help the org. Web 2.0 during the economic recovery 14% Social media applications 49% Reduce operational costs through improved IT efficiency 13% Cloud computing 49% Increase org. productivity 39% Improve organizational processes Galit Fein’s work Copyright 2010 @STKI Source: CDW IT Trend Release 4 Do not remove source or attribution from any graphic or portion of graphic
  5. 5. Use of new models for business innovation Agenda Reasons for increasing use of mobile phones Mobile Trends Your Text here Your Text here What’s all this got to do with IT? Mobile Banking Galit Fein’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 5
  6. 6. Mobile – Main Theme It’s not a leading edge – it’s a necessity Galit Fein’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 6
  7. 7. 3.5 billion mobile users globally Mobile by the end of 2010 Your Text here Your Text here Galit Fein’s work Copyright 2010 @STKI 7 Do not remove source or attribution from any graphic or portion of graphic
  8. 8. Y 2010 - Going Mobile Mobile Reasons: Your Text here Your Text here Galit Fein’s work Copyright 2010 @STKI 8 Do not remove source or attribution from any graphic or portion of graphic
  9. 9. Going Mobile – Social Reason Mobile Personalized services, info, apps & interfaces anytime Your Text here Your Text here anywhere Galit Fein’s work Copyright 2010 @STKI 9 Do not remove source or attribution from any graphic or portion of graphic
  10. 10. Going Mobile – Technology Reason Mobile  Improving Internet access (free WiFi in some cities)  More computing power  Bigger & better screens  FasterYour Text here internet/data bandwidth Your Text here  LBS/GPS  VPN - secured communication  VOIP - cheaper voice communication Galit Fein’s work Copyright 2010 @STKI 10 Do not remove source or attribution from any graphic or portion of graphic
  11. 11. Going Mobile – Economic Reason Mobile  Decreasing cost of mobile devices & services - increasing demand: • Q1 2009: mobile phone market share fell 15.8% WW; • However, smartphone segment gained 4% Source: IDC  Increasing competition Your Text here Your Text here  Emergence of new VAS: • Mobile payments • Health care delivery - telemedicine projects, mobile ultrasound & other diagnostics • Location based marketing • Mobile social networks Galit Fein’s work Copyright 2010 @STKI 11 Do not remove source or attribution from any graphic or portion of graphic
  12. 12. Mobile Trends Mobile  Mobile Internet  Cloud Computing  Content Present  LBS  Social Your Text here Networks Your Text here  Mobile advertizing  Augmented reality Galit Fein’s work Copyright 2010 @STKI 12 Do not remove source or attribution from any graphic or portion of graphic
  13. 13. Mobile Internet Mobile Mobile - first priority to connect to the Internet Smartphone Your Text here Your Textas a tiny PC here Convergence of desktop & smartphone into one web Galit Fein’s work Copyright 2010 @STKI 13 Do not remove source or attribution from any graphic or portion of graphic
  14. 14. Cloud Computing Mobile  Ongoing computing:  everything is wired  everything is moving to the cloud Your Text here Your Text here  From native programs sitting on a hard drive (like Microsoft Office) to web/cloud-based apps:  end of native mobile app & applications stores  Android vs. iPhone? Galit Fein’s work Copyright 2010 @STKI 14 Do not remove source or attribution from any graphic or portion of graphic
  15. 15. Android – one of the fastest growing segments Mobile in smartphones Android might take over iPhone, as its cloud features embrace social web better than Apple Android smartphones will increase rapidly: Your Text here from 5% in 2009 Your Text here to 12% in 2010 Source: Company data, Goldman Sachs Research estimates Galit Fein’s work Copyright 2010 @STKI 15 Do not remove source or attribution from any graphic or portion of graphic
  16. 16. Content, content, content Mobile  Content will be main service in the mobile package • music, books, new & magazines, film & TV  Free calls = Ads 2.0 + content services  Commission from Your Text here Your Text here all transactions • just like a credit card Galit Fein’s work Copyright 2010 @STKI 16 Do not remove source or attribution from any graphic or portion of graphic
  17. 17. Location Based Services Mobile Provision of exact, contextual info & services based on specific location Mobility & location will change how usersText here Your & advertisers interact Your Text here with the Web: • Real Time Marketing • Discount alert & real time recommendations from where & when it occurs Galit Fein’s work Copyright 2010 @STKI 17 Do not remove source or attribution from any graphic or portion of graphic
  18. 18. Social Networking Mobile 830MM Unique Users, +20% Y/Y; 188MM Total Minutes, +25% Y/Y, 10/09 Your Text here Your Text here Morgan Stanley Galit Fein’s work Copyright 2010 @STKI 18 Do not remove source or attribution from any graphic or portion of graphic
  19. 19. Facebook Mobile  40 M Facebook status updates a day by 400 M+ users; +137% Y/Y  65 M people use Facebook on a mobile device (450K Israelis) Your Text here Your Text here  40% of consumers ―frended‖ a brand on Facebook &/ or MySpace Source: Razorfish Digital Brand Experience Report 2009 Galit Fein’s work Copyright 2010 @STKI 19 Do not remove source or attribution from any graphic or portion of graphic
  20. 20. Twitter Mobile  58 MM users; +1238% Y/Y Source: Morgan Stanley  ~25M tweets per day Source: GigaTweet 11/2009  44% of consumers who followed a brand on Twitter Your Text here Your Text here did so for actual transaction  48% of those who saw a brand mentioned on Twitter did research on that brand Source: Razorfish Digital Brand Experience Report 2009 Galit Fein’s work Copyright 2010 @STKI 20 Do not remove source or attribution from any graphic or portion of graphic
  21. 21. Google Buzz Mobile Your Text here Your Text here Illustration by Claudio Munoz Galit Fein’s work Copyright 2010 @STKI 21 Do not remove source or attribution from any graphic or portion of graphic
  22. 22. Marketing by Social Network Mobile Your Text here Your Text here Galit Fein’s work Copyright 2010 @STKI 22 Do not remove source or attribution from any graphic or portion of graphic
  23. 23. Location-Based Social Networks through Mobile Mobile Real-time recommendations based on your current location using an app that aggregates info from real- time searches from social sites, local ads & “limited time” discounts on your Your Text here mobile Your Text here Galit Fein’s work Copyright 2010 @STKI 23 Do not remove source or attribution from any graphic or portion of graphic
  24. 24. How do your customers perceive Mobile mobile ads? Your Text here Your Text here Source: Cutter 2009 Galit Fein’s work Copyright 2010 @STKI 24 Do not remove source or attribution from any graphic or portion of graphic
  25. 25. Traditional (Interruption) Marketing Mobile Now can be filtered (digital cable recorder) Your Text here Your Text here Galit Fein’s work Copyright 2010 @STKI 25 Do not remove source or attribution from any graphic or portion of graphic
  26. 26. Permission Marketing Mobile Do not push ads message to your consumers - Let them to pull it from you! The Crème Brulee Cart Your Text here Your Text here Galit Fein’s work Copyright 2010 @STKI 26 Do not remove source or attribution from any graphic or portion of graphic
  27. 27. The Crème Brulee on Twitter 9,854 followers Real Time advertisement Galit Fein’s work Copyright 2010 @STKI 27 Do not remove source or attribution from any graphic or portion of graphic
  28. 28. Get Social Mobile 90% 70% Your Text here Your Text here Galit Fein’s work Copyright 2010 @STKI 28 Do not remove source or attribution from any graphic or portion of graphic
  29. 29. Augmented Reality Mobile Your hotel is only Historical sites 2 km away Your Text here Your Text here Beatles Tour: Ringo, Paul, John, George with YOU on Abbey Road Galit Fein’s work Copyright 2010 @STKI 29 Do not remove source or attribution from any graphic or portion of graphic
  30. 30. More than just a Phone Mobile Your Text here Your Text here Galit Fein’s work Copyright 2010 @STKI 30 Do not remove source or attribution from any graphic or portion of graphic
  31. 31. Your Text here Your Text here Galit Fein’s work Copyright 2010 @STKI 31 Do not remove source or attribution from any graphic or portion of graphic
  32. 32. Redefine your business Mobile  Redefine every internal process & service to mobile: • New value for customers • Markets growth • Operating costs reduction Your Text here Your Text here Galit Fein’s work Copyright 2010 @STKI 32 Do not remove source or attribution from any graphic or portion of graphic
  33. 33. It’s not about money – Mobile It’s about value! Your Text here Your Text here Galit Fein’s work Copyright 2010 @STKI 33 Do not remove source or attribution from any graphic or portion of graphic
  34. 34. Why do (some) IT keeping the Smartphone Mobile out of the Enterprise? Your Text here Your Text here Is your ITO Proactive or Reactive regarding Smartphones? Galit Fein’s work Copyright 2010 @STKI 34 Do not remove source or attribution from any graphic or portion of graphic
  35. 35. Do you plan to purchase meaningfully (>10%) higher number of smartphones in 2010 vs. 2009, and why? Mobile Your Text here Your Text here Source: GS IT Spending Survey Galit Fein’s work Copyright 2010 @STKI 35 Do not remove source or attribution from any graphic or portion of graphic
  36. 36. Mobile If you don’t like change, you are going to like irrelevance even less! Your Text here Your Text here Galit Fein’s work Copyright 2010 @STKI 36 Do not remove source or attribution from any graphic or portion of graphic
  37. 37. Consumerization of IT Mobile People craving for the best & newest technology  End users will use the Smartphones anyway (38% growth in 2010) & increasingly drive this technology into the enterprise Source: GS  Although, Text here doesn’t make it very easy: Your Apple Your Text here • iTunes on PC • Exchange 2007 • Active Directory requirements  It’s already a done deal – be ready & start now! Galit Fein’s work Copyright 2010 @STKI 37 Do not remove source or attribution from any graphic or portion of graphic
  38. 38. What’s all this got to do with IT? Mobile  Secured info (even in personal devices)  Protected data (lost or stolen phones)  Business apps (ERP CRM, SFA) , Your Text here  Access to BI/Analytics here Your Text  Wireless access to: • Email • Internet/ Intranets • Enterprise apps Galit Fein’s work Copyright 2010 @STKI 38 Do not remove source or attribution from any graphic or portion of graphic
  39. 39. It's All Going to Change Mobile  E-mails  Web services  Databases  Content mng systems  Standalone apps  Sophisticated devices: Smartphone, Kindle, iPad, Tablet,  Dedicated networks Cell phone/ PDA, Mobile Video, etc Your Text here Your Text here  High-speed networks Galit Fein’s work Copyright 2010 @STKI 39 Do not remove source or attribution from any graphic or portion of graphic
  40. 40. Mobile Banking Mobile Banking Do it. Now! Your Text here Your Text here Galit Fein’s work Copyright 2010 @STKI 40 Do not remove source or attribution from any graphic or portion of graphic
  41. 41. Mobile Banking vs. Online Banking Mobile Banking Your Text here Your Text here Source: MMA, Mobile Banking Overview, 01.2009 Galit Fein’s work Copyright 2010 @STKI 41 Do not remove source or attribution from any graphic or portion of graphic
  42. 42. Customers Point of View Mobile Banking  People craving for real-time access & control of their aggregated financial info  37% would like to be able to interact with their bank via their mobile Source: Sybase  61% of 25-34 year-olds are interested in making Your Text here Your Text here purchases with their mobile phones Source: Visa  50% of Gen-Y will consider mobile as a criteria when choosing a bank Source: Celent Galit Fein’s work Copyright 2010 @STKI 42 Do not remove source or attribution from any graphic or portion of graphic
  43. 43. Business Point of View Mobile Banking  New audience, new market, new business model  The ROI: Mobile Users contribute 13% more to Profit & more satisfied Source: Huntington Bank  Mobile clients – the client you want to keep Your Text here Your Text here  Gen Y are pulling their parents into the mobile space Galit Fein’s work Copyright 2010 @STKI 43 Do not remove source or attribution from any graphic or portion of graphic
  44. 44. Mobile 3 Possible Mobile Models: Banking  SMS • Easy, common in all devices, affordable • Catalyst to more banking actions via mobile  Mobile Your Text here Downloadable Apps Your Text here • Rich user experience, ability to work offline  Mobile Internet • Familiar, supported by most Source: Mobile Marketing Association devices, UI is an issue Galit Fein’s work Copyright 2010 @STKI 44 Do not remove source or attribution from any graphic or portion of graphic
  45. 45. Which of the following mobile banking services would Mobile you be interested in if offered by your bank? Banking Your Text here Your Text here Source: Sybase Galit Fein’s work Copyright 2010 @STKI 45 Do not remove source or attribution from any graphic or portion of graphic
  46. 46. Which mobile banking services would you Mobile be willing to pay for? Banking Your Text here Your Text here Source: Sybase Galit Fein’s work Copyright 2010 @STKI 46 Do not remove source or attribution from any graphic or portion of graphic
  47. 47. The 10 iPhone Finance Apps That Count Mobile Banking 1. Bloomberg Mobile (Free) 2. Mobile Banking (Free) 3. PayPal (Free) 4. Loan Shark ($4.99) 5. TipulatorText here Your (99 cents) Your Text here 6. Tiptap (Free) 7. PocketMoney ($9.99) 8. SplashMoney ($9.99) 9. Day Bank ($3.99) 10. Pennies ($2.99) Source: http://blog.mint.com Galit Fein’s work Copyright 2010 @STKI 47 Do not remove source or attribution from any graphic or portion of graphic
  48. 48. Mobile Solutions / Platforms – Partial list Mobile Israeli Product Name Description Representative Cellerium Client-side mobile applications Netwise Transforming web content into mobile Mintmark Netwise web content SMSwise SMS channel Netwise MMIS (Matrix mobile info. Platform for mobile solutions Matrix Server) Bank2go, Ultra Credit, Mobile solutions developed on MMIS Matrix Calldinator Fiserv Money Mobile banking, mobile wallet Matrix MAMA Interactive Information System One1 Mobile Transforming web/app content into MobileAware One1Mobile mobile web content Sybase Mobile Banking 365 Mobile banking Ness Sybase Paybox Mobile payments Ness Integrating enterprise applications with Sybase Unwired platform Ness mobile devices mEnterprise Services, Enterprise Mobile services, Mobile Galit Fein’s work Copyright 2010 @STKI Ideomobile 48 mHealth, mBankingnot remove source or attribution from any Banking solutions Do Health, Mobile graphic or portion of graphic
  49. 49. Upcoming STKI round table Mobile Your Text here Your Text here Galit Fein’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 49
  50. 50. Office of The CIO Office of the CIO – Main Theme Jump on the bandwagon - Real business value is there Galit Fein’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 50
  51. 51. Office of the CIO Agenda Office of the CIO Trends Project & Portfolio Mng Your Text here Your Text here PPM Tools Service Desk Galit Fein’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 51
  52. 52. MEGA OTC Trends 2010 Office of the CIO  Slight exceed in IT Budget (back to 2008 level)  Demand for IT will gradually expand  Customer-facing & sales-supporting projects will be first Your Text here Your Text here on the rise  Need for new projects will return hiring mode into the market Galit Fein’s work Copyright 2010 @STKI 52 Do not remove source or attribution from any graphic or portion of graphic
  53. 53. Demand for IT Office of the CIO Your Text here Your Text here Source: Information Week Galit Fein’s work Copyright 2010 @STKI 53 Do not remove source or attribution from any graphic or portion of graphic
  54. 54. 2010 New Technology Investments OTC Trends Note: Mean average ratings based on a 5-point scale, Source: Information Week where 1 is “investment will get Analytics Outlook 2010 cut significantly” & 5 is Survey of 360 business “investment will increase technology professionals significantly” Galit Fein’s work Copyright 2010 @STKI 54 Do not remove source or attribution from any graphic or portion of graphic
  55. 55. OTC Trends – The Good News Office of the CIO  After 6 years of talking about OTC it’s actually happening! • Mostly in Financial & Telecom sectors  Financial crisis & budget reduction in 2009 forced better ITG: • Increased focus on IT costs - efficiency increasing Your Text here Your Text here • Business oriented CIOs understood the importance of ITG • New regulations requested better transparency  Most ITOs have examined & evaluated their ITG process & tools Galit Fein’s work Copyright 2010 @STKI 55 Do not remove source or attribution from any graphic or portion of graphic
  56. 56. OTC Trends – The Bad News Office of the CIO  IT is still mostly viewed as a cost center  Too many ITOs can’t calculate or prove that IT actually adds value  Need for improvement in all practices (planning, demand, prioritization, resource & risk mng) Your Text here Your Text here  No formal set of processes in place: • Less than 20% of the organizations have a high commitment to SLAs, EA, PMBOK, ITIL, COBIT, SOX, etc  Large gap between what IT managers & business managers think about IT contribution to the business Galit Fein’s work Copyright 2010 @STKI 56 Do not remove source or attribution from any graphic or portion of graphic
  57. 57. More IT managers than BU managers tend Office of to believe IT delivers value the CIO Your Text here Your Text here Source: Cutter Galit Fein’s work Copyright 2010 @STKI 57 Do not remove source or attribution from any graphic or portion of graphic
  58. 58. Misalignment Challenges Office of the CIO  IT was not regarded as a partner  Technology decisions were made without IT involvement, inc. purchases Lack of transparency Lack of BU commitment Your Text here Your Text here  Consistent introduction of unplanned work into an unmonitored IT portfolio  Reactionary vs. strategy based decision making Galit Fein’s work Copyright 2010 @STKI 58 Do not remove source or attribution from any graphic or portion of graphic
  59. 59. Office of Establishment of Office of the CIO the CIO  Need for a new department / expanding the existing one  Unlike elsewhere, Israeli OTC / BRM are built under CIO • Business oriented IT managers (mostly IT project managers) • CIOs support & ownership Your Text here Your Text here  OTC/ BRM responsibilities:  Methodologies & WF definition, process marketing, IT budget control & mng, PPM, tools evaluation, HR - resource allocation & mng, QA, GRC… Galit Fein’s work Copyright 2010 @STKI 59 Do not remove source or attribution from any graphic or portion of graphic
  60. 60. What is the current status of OTC in your org? Office of the CIO Robust & Automatic 17% Establish ment Expansion Your Text here 54% 29% Your Text here Source: STKI Galit Fein’s work Copyright 2010 @STKI 60 Do not remove source or attribution from any graphic or portion of graphic
  61. 61. PMO vs. OTC Office of the CIO PMO - Project Mng Office OTC – Office of the CIO  Project mng processes  Business needs definition definition  IT/Business alignment  Support in business referents  Overall perspective  Accompany the project Your Text here Your Text here  Value-focused IT spending implementation  Business & technical risks  Project Gantt control –  TCO calculation milestones  Project risk mng Galit Fein’s work Copyright 2010 @STKI 61 Do not remove source or attribution from any graphic or portion of graphic
  62. 62. OTC Staffing Ratio Office of the CIO  Average size of Israeli OTC department: 3-5 • ~1.5% of IT department (between 0.5% - 4%*) • Compared to ~5-8% in global orgs Your Text here Your Text here * in large enterprises, varies according to the maturity of IT Governance in the organization Galit Fein’s work Copyright 2010 @STKI 62 Do not remove source or attribution from any graphic or portion of graphic
  63. 63. Essentials to consider Office of the CIO in OTC implementation • Marketing of OTC process • CIOs understanding, embracing & championing the process • Executive involvement & active support Your Text here Your Text here • Financial & ―Osh" departments inclusion - appropriate funding, good ROI, financial goals • Acknowledging the need for funding of resource time & appropriate tools to support the program • Create a real partnership with your PPM vendor or with a ITG consultant Galit Fein’s work Copyright 2010 @STKI 63 Do not remove source or attribution from any graphic or portion of graphic
  64. 64. OTC Myths Office of the CIO 1. Takes many years until 1. You can see the actual it shows a valid value business value after few month only 2. Can build ―on the 2. Must be executives’ way‖ ownership & dedicated 3. PPM tools are not Your Text here resources Your Text here important 3. ITG automation provides the essential transparency 4. Too much visibility is 4. When you are “underground” bad for IT no one notice your success 5. ITG consultants can’t either understand your 5. Best practices & knowledge business Galit Fein’s work Copyright 2010 @STKI utilization 64 Do not remove source or attribution from any graphic or portion of graphic
  65. 65. It’s all about right decision Office of the CIO making based on single source Business Business referent Financial Depart Executives Office of the CIO Your Text here Your Text here Collect & inputs Check Approvals requirements business Check project’s objectives & content with a project indicators budget & capacity Galit Fein’s work Copyright 2010 @STKI 65 Do not remove source or attribution from any graphic or portion of graphic
  66. 66. Transparency Office of the CIO  When everyone sees the same picture – IT strategic plan based on project’s contribution to the business, without political considerations  Not every IT is ready for such a transparency :here Your Text here Your Text • BU can now follow after their requirements’ progress & IT compliance with SLA Galit Fein’s work Copyright 2010 @STKI 66 Do not remove source or attribution from any graphic or portion of graphic
  67. 67. Ongoing Activity Report Office of the CIO  You can only achieve the real transparency through hours spent per task report  OTC process & benefits marketing Your Text here Your Text here with executives’ dedication it’s the only solution for employee resistance Galit Fein’s work Copyright 2010 @STKI 67 Do not remove source or attribution from any graphic or portion of graphic
  68. 68. PPM Framework Office of the CIO Your Text here Your Text here Source: Cutter Galit Fein’s work Copyright 2010 @STKI 68 Do not remove source or attribution from any graphic or portion of graphic
  69. 69. Capex vs. Opex Spending Office of the CIO $ Number of projects Regulatory Text here Your Your Text here Source: Cutter Galit Fein’s work Copyright 2010 @STKI 69 Do not remove source or attribution from any graphic or portion of graphic
  70. 70. “What if” analysis Office of the CIO Projects’ Size, Risk & Value If your budget is 1M then your IT portfolio is… If your budget is 3M then your IT portfolio is… You can add your governance polices: Your Text here • If the risk score is > thenText here Your X • If the project’s contribution score is < then Y • If the Payback time is >then 2 years • If the ROI is < then 1M 2M 3M 4M Galit Fein’s work Copyright 2010 @STKI 70 Do not remove source or attribution from any graphic or portion of graphic
  71. 71. Project Monitoring Office of the CIO  Commonly used set of metrics (budget, schedule, scope) that does not always reflect the project’s contribution to the business goals or org. success Your Text here Your Text here  No post-implementation audits to ensure successful system-use Galit Fein’s work Copyright 2010 @STKI 71 Do not remove source or attribution from any graphic or portion of graphic
  72. 72. CIO’s Dashboard Office of the CIO CIO’s dashboard should pull the real-time data from all Help Desk organizational systems Your Text here Your Text here Galit Fein’s work Copyright 2010 @STKI Source: MSP 72 Do not remove source or attribution from any graphic or portion of graphic
  73. 73. OTC as a preparation for Office of the CIO IT Chargeback  IT aim to stop acting as unlimited resource: • Difficult to allocate operational budget • Cloud computing model Your Text here Your Text here  IT process mapping, transparency, resource mng & dashboards will be used as a platform for IT Chargeback Galit Fein’s work Copyright 2010 @STKI 73 Do not remove source or attribution from any graphic or portion of graphic
  74. 74. Upcoming STKI round table Office of the CIO Your Text here Your Text here Galit Fein’s work Copyright 2010 @STKI 74 Do not remove source or attribution from any graphic or portion of graphic
  75. 75. PPM Tools Office of the CIO  About 10 ITOs implemented end-to-end PPM solution (Clarity, MSP)  Successful implementation – started in IT but today across all BU  New PPM player in the Cloud Computing model on Force.com platform Text here Your Your Text here  Microsoft launches MS Project 2010 (EA), which promises to be a full PPM solution & probably will bring to another market awakening Galit Fein’s work Copyright 2010 @STKI 75 Do not remove source or attribution from any graphic or portion of graphic
  76. 76. PPM on-Demand Office of the CIO  There is almost no on-Demand PPM solution acceptance in Israel: • Psychological reason - PPM solution concerns all strategic aspects of org. – financial, budgeting, strategic projects, costs & clients Your Text here Your Text here • Technological reason – integration difficulty in SaaS model • Integrators did not offer it to customers Galit Fein’s work Copyright 2010 @STKI 76 Do not remove source or attribution from any graphic or portion of graphic
  77. 77. Benefits & Importance of OTC Office of the CIO  Greater transparency & communication re what IT is working on for a business build on: • Single (automated) source of truth • Unified methodology  Increased business satisfaction with IT • BU haveText here feeling of involvement & ownershipText IT projects Your a strong Your of here • Sense of truth Business-IT partnership • Better business & IT value  IT delivery aligned with customers & business strategy  IT became a core business initiator! Galit Fein’s work Copyright 2010 @STKI 77 Do not remove source or attribution from any graphic or portion of graphic
  78. 78. ITG/ PPM- Positioning of the Israeli Market Office of the CIO Vendors to Watch: Compuware IBM Worldwide Leader CA Enterprise MSP Local Support New Player Microsoft Text here Your Your Text here PS Next HP Approach This analysis should be used with its supporting documents Market Presence Galit Fein’s work Copyright 2010 @STKI 78 Do not remove source or attribution from any graphic or portion of graphic
  79. 79. Project Mngt - Positioning of the Office of the CIO Israeli Market Vendors to Watch: Compuware IBM Microsoft Enterprise CA Local Support Existing Israeli experience in Your Text here Your Text here project mng PS Next Worldwide HP Leader Primavera This analysis should be used with its supporting documents Market Presence Galit Fein’s work Copyright 2010 @STKI 79 Do not remove source or attribution from any graphic or portion of graphic
  80. 80. Office of PPM Tools & Integrators in Israel the CIO Clients New Clients 09’ Integrators Clarity (CA) Ministry of Tourism, Clalit, Orange, Teva, CA, Proceed SanDisk, Jewish Agency, Leumi Card Bank Hapoalim MSP Menora, IAI, Tel-Aviv Cellcom, Phoenix, MSP, ONE1, PWC Municipality, Ayalon-ins Leumit, Justice CIO Dashboard: Random Department Logic, IDF, Elbit PPM (HP) Partner, Mataf, - HP, BDA Motorola(Global) Compuware Jacada (Global), Retalix - Matrix (Sibam) Changepoint (Global) (Matrix) BAW,EPM, - IBM RAM, RD Composer (IBM) Galit Fein’s work Copyright 2010 @STKI 80 Do not remove source or attribution from any graphic or portion of graphic
  81. 81. Office of PPM Tools & Integrators in Israel the CIO Clients New Clients 09’ Integrators EPM (Microsoft) M-system, Leumit, IAI, IAA, Lotem, Orantech: Netafim, ECI, Navy; Matan, Orantech, Bezeq, Mekorot, Tel Aviv Municip, Matan: Machteshim Agan, Orbotech, Bank Leumi, Coca-Cola, Prime Minister, Maccabi Neway, PZ Projects, *MS Project 2010 – Nice, Strauss-Elite PZ Projects: Min. of Foreign Proceed, Tefen Launch @ 05/10 Matan: Alvarion, IAA, Better Place, Affers, Justice Department Tnuva, Random Logic; Orantech: Tefen: Clal Ceragon, Logic, AD Gency ,Sol gel , Rocar ,Playtech, Sandisk; KAKAL, MODU, Kodak, RAD; Proceed: Malam PS Next (Xioma) Bank Discount, Menora, Teva, Visa Bid Band Networks, IDE, Veraz, Xioma, Signifer, Cal, BVR, Nova, Evogene, Leadcom Opgal, Teva Tech Hazera Genetics Aman Approach PPM Netafim EffectiveX, on Force.com SalesForce.com (EffectiveX) Primavera Mercava, IDF, Intel Aviv (Oracle) Galit Fein’s work Copyright 2010 @STKI 81 Do not remove source or attribution from any graphic or portion of graphic
  82. 82. Service Desk Service Desk  HD is viewed as an operational part of the IT, hence it has gained top priority when it comes to cost reduction  It was a year of examining, upgrading or switching of SD Your Text here Your Text here tools  Part of BSM perception – integrated with CMBD, Asset mng, Identity mng, ESM Galit Fein’s work Copyright 2010 @STKI 82 Do not remove source or attribution from any graphic or portion of graphic
  83. 83. Service PC Support Ratios Desk • Support Per PC for FTE Per FTE Service Second Third – Total Desk Level Image Support per PC 25 percentile 210 275 1368 100 Median 385 400 2000 160 75 percentile 458 635 3635 222 • Support per Employee for FTE Source: STKI Per FTE Service Second Third – Total Desk Level Image Support per Empl. 25 percentile 200 250 1330 91 Median 300 404 1940 162 75 percentile 458 533 3467 185 Galit Fein’s work Copyright 2010 @STKI 83 Do not remove source or attribution from any graphic or portion of graphic
  84. 84. IT Service Desk – Service Desk Positioning of the Israeli Market Vendors to Watch: Microsoft Altiris CA SAP Worldwide BMC Local Support Leader HP Enterprise Siebel here Your Text Your Text here MID-Tier IBM SysAid Pivotal IT HD PeopleSoft Modules This analysis should be used with its supporting documents Market Presence Galit Fein’s work Copyright 2010 @STKI 84 Do not remove source or attribution from any graphic or portion of graphic
  85. 85. IT Service Desk Tools Service Desk Selected Installations in Israel Clients New Clients 09’ Integrators Comverse, IAI, Discount, Elta, ECI, HOT, Motorola, Teva, Ministry of Justice, Ministry of CA, Ness, Malam, CA Elbit, Mekorot, Osem, Phoenix, DSW, Bezeq Int, Beit Berl, Immigration, RASHAT, Teva Techmind Israel Police, Tnuva, Central Bureau of Statistics, EL-AL, (Bar), Brom Tamas, TASE, Ministry of Health, Tel-Aviv Municipality, Herzelia Munic. Clalbit, Shabas, Rafael, Isracard, Shupersal, 888, 9900, Bank Israel, Bank Hapoalim, Bank Yahav, Mifal Hapais, Ministry of Justice, Ministry of Defense, Yediot, Petah-Tikva Munic Zim, Malan, IGS, MED Nautilus, Malam, Kneset, NDS, Comverse, Nice, IAI Matrix BMC Social Insurance, Uniliver, Creo, Intel, Motorola, Summit Design, Polycom, Cellcom- eng. HOT-eng. Partner – eng, Sandisk HPOV:IDF, Netafim, Shaam, Open University, Orbotech, Service Manager: NDS Aman, HP HP Tower Semiconductors, Haaretz Tefensoft: Clalit Health, Menora, Migdal, Prime Minister, Hadasa, Machteshim, Maman, AudioCodes Callmobile Aman, Bynet Altiris Symantec Rav-Bariach, Marvell, Dan, Jonson & Jonson, Highway 6, Technion, Shila, Sugat, Consist SysAid Omrix, Wintegra, Sami Shimon College, Minicom, Litcom, Gadot, Bezeq Int. AeroScout, Ilient Africa Israel, Mei-Eden, AIG, Electra, McCann Erickson, Strauss, IKEA, Delek, Tempo, Diesenhaus unitours, Flash Opal Networsks, Liveperson, 013, Tami4,Bank of Hertz, Psagot Ofek, Coca Cola, Prisma, Beit Barel Jerusalem Leumi Mortgage , College, Ashdod Port Bituach Yeshir, Holmes Galit Fein’s work Copyright 2010 @STKI Place, and many more 85 Do not remove source or attribution from any graphic or portion of graphic
  86. 86. Service IT Help Desk Modules from CRM packages Desk Clients New Clients 09’ Integrators Ministry of Finance, Israeli Navy, Intel, Matrix-Effect: Machteshim-Agan, 20 Partners, including: Microsoft Prime Minister, Eldan Marlboro Matrix-Effect, SIT, CRM* EL AD: Judicial Authority Advantech: Eged, Shikunbinui, Advantech, Malam-Team, Malam-Team: TAU Amidar (*ITIL complaint) Guardian: Baad15, Jewish Netwise, Bynet SW, Yael, Matrix-Effect: Igud, Malan, Superpharm, agency El-AD…. Ministry of Education, Cellcom, Visa Cal Almog: Telmap Bat-Yam Municipality, Exlibris, Systematics, ONE1 Pivotal Panorama, Telmap, Ericom,FGG Radvision, Gilat, Maccabi, Shahal, Ritalix, Globs, Tadiran, Negev Ceramics, Orad Paz, Isr. Government, Bazan Ness, IBM, Taldor, SAP Advantech Ministry of Foreign Affairs, Mamram, Bezeq Matrix PeopleSoft Tnuva, Golden Pages Taldor, IBM Siebel* Bank Leumi Siebel CRM on- Demand Galit Fein’s work Copyright 2010 @STKI 86 Do not remove source or attribution from any graphic or portion of graphic
  87. 87. Upcoming STKI round table Service Desk Your Text here Your Text here Galit Fein’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 87
  88. 88. Outsourcing – Main Theme Outsourcing is not dead – it’s just changing to a new form of sourcing  CLOUD COMPUTING Galit Fein’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 88
  89. 89. Sourcing’s Agenda Sourcing Strategies Outsourcing Trends Your Text here Your Text here Cloud Computing Professional Services Galit Fein’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic 89
  90. 90. Outsourcing Israeli Trends Sourcing  In last several years outsourcing in Israel received bad reputation: • Dramatic decline in number of new deals  Together with successful outsourcing deals we witnessed a few backsourcing deals, suppliers switching, scope reducing & deals that didn’t meet the client’s expectations Your Text here Your Text here • “Global outsourcer providers didn’t leverage methodologies which succeeded in the world; outs. deal summed up in transferring employees from company A to company B” Source: Israeli CIO  In agile world with rising complexity in technology, the need for outsourcing still exists it just requires some adjustments Galit Fein’s work Copyright 2010 @STKI 90 Do not remove source or attribution from any graphic or portion of graphic
  91. 91. What to Outsource? Sourcing Outsource In-House  TACTICAL IT  STRATEGIC IT • Tactical functions simply keep • Strategic functions drive the the business up & running on company’s dollar, stock value a day-to-day basis: Your Text here & competitive advantage: Your Text here • Infrastructure maintenance • Business development • Service Desk • New system development • Testing • Product marketing support • Printing • Sales force automation • BPO • Business & IT alignment • ERP maintenance • R&D Source: STKI 2007 Galit Fein’s work Copyright 2010 @STKI 91 Do not remove source or attribution from any graphic or portion of graphic
  92. 92. Infrastructure Outsourcing Sourcing  What about infrastructure mng?  2009 was the worst year for Israeli infrastructure  Cost reduction by commodity solutions is not always the right decision for the business Your Text here Your Text here  Serious problems in DC, disabled org. services & demanded CEO’s involvement  Increasing IT complexity combined with multiple systems & interfaces resulted in loss of control Galit Fein’s work Copyright 2010 @STKI 92 Do not remove source or attribution from any graphic or portion of graphic
  93. 93. Critical Org. Function Sourcing  As a result of disabling of key business processes : • New regulations from Supervisor of Banks • New insurance regulations  Infrastructure is critical to business successText here Your Text here Your  I believe we will see some changes in infra operational outsourcing model (IaaS) Galit Fein’s work Copyright 2010 @STKI 93 Do not remove source or attribution from any graphic or portion of graphic
  94. 94. Outsourcing is not dead – it’s just Sourcing changing From comprehensive outsourcing (full IT) in early 2000 to selective outsourcing on/off-premises (tactical IT operations) through offshore, hosting (real estate Your Text here Your Text here rental) & utility computing (computing on-Demand) to a new form of sourcing  Private & Public CLOUD COMPUTING Galit Fein’s work Copyright 2010 @STKI 94 Do not remove source or attribution from any graphic or portion of graphic
  95. 95. Cloud Computing Definition Sourcing  Highly scalable IT resources — SW, CPUs, storage capacity available as a service & whose usage is measured & billed per use: • Computers & storage are housed in huge, offsite DC  Internal cloud – onside DC • Users don'there the computer / SW Your Text own Your Text here • Technology & infra behind the cloud are invisible • Users pay for what they use, similar to electricity • Available over the Internet as a service on Demand:  SaaS, PaaS, IaaS… Galit Fein’s work Copyright 2010 @STKI 95 Do not remove source or attribution from any graphic or portion of graphic
  96. 96. Rent vs. Buy/ Install / Support Sourcing  SaaS - not only standard app packages, but customized app via new architectures over the Web  IaaS: • Public Cloud - for less than $1 a day you can rent servers from Your Text here Your Text here Amazon, Yahoo!, or EMC • Private Cloud – rent computing power from global/ local outsourcer  Probably the preferred model will be the combination of public & private cloud Galit Fein’s work Copyright 2010 @STKI 96 Do not remove source or attribution from any graphic or portion of graphic
  97. 97. What's new? Sourcing Centralizing computing power or utility computing is not new even returns to the computer's roots (MF, Service Bureau), BUT  Technology has matured & stabilized along with attractive prices made the cloud model highly cost effective Your Text here Your Text here  Multitenancy – customized services on unified infra  Subscription pricing  Remote services – Remote HD, backup data solution, DRP, Outlook mng, access mng, etc. Galit Fein’s work Copyright 2010 @STKI 97 Do not remove source or attribution from any graphic or portion of graphic
  98. 98. Pros & Cons Sourcing Your Text here Your Text here Galit Fein’s work Copyright 2010 @STKI Do not remove source or attribution from any graphic or portion of graphic http://www.powerpoint-search.com/what-is-cloud-computing-ppt.html 98
  99. 99. Cloud Computing Offerings Sourcing SaaS PaaS Your Text here Your Text here IaaS DaaS Galit Fein’s work Copyright 2010 @STKI 99 Do not remove source or attribution from any graphic or portion of graphic
  100. 100. Professional Services Sourcing  Compared to last year’s drop, PS market will grow due to IT budgets & rise of new projects  Israeli PS market experiences a minor earthquake due to: • Price & PS working hours reduction in economic downturn Your Text here Your Text here • Ministry of Finance tender  PS paycheck transparency to prevent overcharged or low quality WF Galit Fein’s work Copyright 2010 @STKI 100 Do not remove source or attribution from any graphic or portion of graphic
  101. 101. PS Salaries Distribution Sourcing Low quality workers Your Text here Your Text here Galit Fein’s work Copyright 2010 @STKI 101 Do not remove source or attribution from any graphic or portion of graphic
  102. 102. And once again – is cheaper price Sourcing the best solution?  In recent years service providers gave huge discounts (up to 60%) to win tenders  ITOs set the price as the prime parameter in selecting service provider, even though quality has its price Your Text here Your Text here  Israeli market will move to COST+ model: • Average market salary + service provider’s reasonable fee Galit Fein’s work Copyright 2010 @STKI 102 Do not remove source or attribution from any graphic or portion of graphic
  103. 103. Summary The End Mobile – It’s not a leading edge – it’s a necessity Office of the CIO - Real business value is there Your Text here Your Text here Cloud Computing - a new form of sourcing Galit Fein’s work Copyright 2010 @STKI 103 Do not remove source or attribution from any graphic or portion of graphic
  104. 104. The End Thank you! Galit Fein Your Text here Your Text here Blog: www.galitfein.blogspot.com Twitter: GalitFein Galit Fein’s work Copyright 2010 @STKI 104 Do not remove source or attribution from any graphic or portion of graphic

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