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1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
1224 Individual Presentation
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1224 Individual Presentation

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  • 1. 朝 陽 科 技 大 學 應 用 外 語 系 Department of Applied Foreign Languages Chaoyang University of Technology 碩士論文計畫書 Proposal for the Degree of Master Study on Students’ Perceptions of Motivation, Satisfaction and Anxiety of Learning College Tourism English and the Needs Analysis of English for Tourism Industry 指導教授 : 吳文琪 博士 (Dr. Wen-Chi Wu) 研究生 : 簡 瑋 婷 (Wei-Ting Chien) 中華民國 98 年 10 月 28 日 October 28, 2009
  • 2. Content I. Introduction II. Literature Review III. Methodology
  • 3. Introduction <ul><ul><li>Background and Motivation </li></ul></ul><ul><ul><li>Statement of the Problems </li></ul></ul><ul><ul><li>Purposes of the Study </li></ul></ul><ul><ul><li>Research Questions </li></ul></ul><ul><ul><li>Definition of Terms </li></ul></ul>
  • 4. Background International travel is a rapidly growing activity entailing cross-cultural communication between hosts and guests from different linguistic background. ( Blue & Harum, 2003)
  • 5. Background Fluent use of English is the key to assuring the success of the hotel service to international visitors. (Shieh, 2009)
  • 6. Motivation English Curriculum of Tourism Departments of Colleges in Taichung School name Professional English for tourism (credit hour) General English (credit hour) Tunghai 4 required 6 required Providence 2 required 8 required National Chin-Yi University of Technology 4 required 6 required Chaoyang 6 optional 8 required Hungkuang 4 required 7 required National Taichung Institute of Technology 4 optional 6 required
  • 7. Statement of the Problems Students had been trained their tourism English at colleges, however, there is a doubt that they do not perform well as expected.
  • 8. Purposes of the Study 1. to investigate whether college students’ English skills are prepared to meet industrial needs and well prepared for the future jobs. 2. to investigate whether industrial employers are satisfied with college students’ English competence and knowledge toward tourism.
  • 9. <ul><li>What is the required English competence and knowledge to serve hotel tourism? </li></ul><ul><li>How do college students perceive their tourism English learning? </li></ul><ul><li>How do college students perceive their satisfaction with tourism English learned from their programs? </li></ul><ul><li>What factors motivate college students to learn tourism English? </li></ul>Research Questions
  • 10. <ul><ul><li>Definition of Terms </li></ul></ul>Tourism English Tourism English – refers to language and communication for hotels, restaurants and catering transportation, tours, ticketing and itineraries, report facilities, and various support retail services as well as handing money, giving or dealing with complaints. (Kiyomi, Masao, & Karthryn, 2006)
  • 11. <ul><ul><li>Definition of Terms </li></ul></ul>ESP <ul><li>ESP may be related to or designed for specific disciplines </li></ul><ul><li>2. ESP may use, in specific teaching situations, a different methodology from that of General English </li></ul><ul><li> (Dudley-Evans, 1997) </li></ul>
  • 12. <ul><li>Language anxiety is a fear or apprehension that occurs when a learner is expected to use the second language. </li></ul><ul><li>(Gardner & MacIntyre, 1994) </li></ul><ul><ul><li>Definition of Terms </li></ul></ul>Foreign Language Anxiety
  • 13. LITERATURE REVIEW Introduction 1. Importance of Tourism English in Taiwan 4. Satisfaction with the Environment Support 2. Acquired English Competency for Future Job 5. Learning Motivation in Tourism English 6. EFL Anxiety 3. Internship Program at Colleges
  • 14. English is often used for business and visitors to interlink people who have different mother tongues because of its nature of globalization. (Lazaro & Medalla, 2004) Importance of Tourism English in Taiwan
  • 15. Acquired English Competency for Future Job Fluency in communication in English with foreign customers is a basic required skill for employees working at international hotels. (Lehtonen & Karjalainen, 2008)
  • 16. Acquired English competency for Future Job Lack of effective communication between the front-line staff and the visitors, misunderstandings and complaints may arise. (Master & Prideaux, 2000)
  • 17. Essential training in internship programs at colleges Having good working relationship with the local industry that will be beneficial to the students to be greatly competitive for the local workforce (Lazaro & Medalla, 2004)
  • 18. <ul><li>Two components of learning environment are often absent in the learning context in Taiwan </li></ul><ul><li>Authentic interaction with native speakers is unavailable for most of Taiwanese students </li></ul><ul><li>( Payne & Whitney, 2002) </li></ul><ul><li>A learning environment which will benefit student learning is needed </li></ul><ul><li>( Zhang & Xu, 2000) </li></ul>Satisfactions with the Environment Support
  • 19. Students stand a better chance of securing a good job at hotels if they are fluent use in tourism English. (Farooqui, 2007) Learning Motivation in Tourism English
  • 20. Tourism English proficiency is a basic requirement at workplace because tourist industry often set high demands on language skills. (Lehtonen & Karjalainen, 2008) Learning Motivation in Tourism English
  • 21. Anxiety of Learning Foreign Language communication apprehension test anxiety Communication apprehension can increase the chance of a threatening situation related to foreign language learning and it may reduce individual’s level of self-efficacy in succeeding for learning languages. ( Cummins, 2000)
  • 22. Anxiety of Learning Foreign Language communication apprehension test anxiety Students anticipated some interactional anxiety when some students used English better than they did and the teacher spoke well. ( Pappamihiel, 2002)
  • 23. <ul><li>Research Design </li></ul><ul><li>Participants </li></ul><ul><li>Instrument </li></ul><ul><li>Procedure </li></ul><ul><li>Data Analysis </li></ul>Methodology
  • 24. 1. Gender 2. Age 3. Years of studying English 4. Experiences of taking tourism-related English courses 5. Experiences of internships Independent Variables Dependent Variables <ul><li>Importance of tourism English </li></ul><ul><li>Satisfaction with tourism English </li></ul><ul><li>learning at school </li></ul><ul><li>3. Acquired English competency for </li></ul><ul><li>future job </li></ul><ul><li>4. Satisfaction with the environment </li></ul><ul><li>support </li></ul><ul><li>5. Motivation for learning tourism </li></ul><ul><li>English </li></ul><ul><li>6. Anxiety of learning tourism English </li></ul>Research Design- Survey
  • 25. 300 senior students in Tourism Department Participants PU THU NCUT HKUT NTIT questionnaire distributed to
  • 26. 5 participating universities Participants -Interviews Students will be purposively selected from each one of participating universities Students Interviews
  • 27. Supervisor’s interviews from Taichung Hotels
  • 28. Instrument 1 2 3 4 5 6 7 7-Point Likert Scale corresponds not at all corresponds exactly Consent Form Questionnaire:15 mins Consent form:5 mins Questionnaire Permission Time
  • 29. Instrument Demographic information <ul><li>gender </li></ul><ul><li>age </li></ul><ul><li>years of studying English </li></ul><ul><li>experiences of taking tourism-related English courses </li></ul><ul><li>experiences of internship </li></ul>
  • 30. Instrument <ul><li>importance of tourism English </li></ul><ul><li>satisfaction with tourism English learning at school </li></ul><ul><li>acquired English competency for future job </li></ul><ul><li>satisfaction with the environment support </li></ul><ul><li>motivation for learning tourism English </li></ul><ul><li>anxiety of learning tourism English (Horwitz et al., 1986) </li></ul>Students’ perceptions of their tourism-related English courses
  • 31. Instrument Cronbach’s alpha Confirmatory Factor Analysis (CFA) <ul><li>.825 </li></ul><ul><li>.924 </li></ul><ul><li>.92 </li></ul><ul><li>.834 </li></ul><ul><li>.907 </li></ul><ul><li>.929 </li></ul>Structural Equation Modeling Reliability  Validity   
  • 32. Procedure Revising the Questionnaire Designing the Questionnaire Conducting the Pilot Study Collecting Data Analyzing Data 2 3 4 1 5 1 1
  • 33. Data Analysis Descriptive Analysis Perceptions of tourism English <ul><li>Mean </li></ul><ul><li>SD </li></ul><ul><li>importance of TE </li></ul><ul><li>satisfaction with TE learning at colleges </li></ul><ul><li>acquired English competency for future job </li></ul><ul><li>satisfaction with the environment support </li></ul><ul><li>motivation for learning TE </li></ul><ul><li>anxiety of learning TE </li></ul>
  • 34. Data Analysis <ul><li>Years of Studying English </li></ul><ul><li>Age </li></ul>One-way ANOVA Perceptions of tourism English based on
  • 35. Data Analysis t-Test <ul><li>Experience of Internship </li></ul><ul><li>Gender </li></ul><ul><li>Experience of taking tourism-related English </li></ul>Perceptions of tourism English based on
  • 36. Suggestions <ul><li>Title: </li></ul>Research Question: Study on Students’ Perceptions of Motivation, Satisfaction and Anxiety of Learning College Tourism English and the Needs Analysis of English for Tourism Industry Since the questionnaire includes the section of foreign language anxiety, the researcher should add one more research question related to it.
  • 37. Suggestions Method: Anonymity : Student interviews could be replaced by adding open-ended questions into the questionnaire. The names of participating hotels should not be revealed.
  • 38. Thank You!

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