European Congress on E-inclusion: ECEI09 - Technology and Beyond in Public Libraries Creating inclusive digital environments Brussels, 22-23 October 2009 Maija Berndtson Library Director Helsinki City Library
Paul Otlet – a Visionary
We need visions
The role of public libraries
From hybrid to boundless library
An example of new service
Ideas for implementation
The World City – a Utopian Vision
In 1910, Otlet and La Fontaine first envisioned a "city of knowledge", which Otlet originally named the "Palais Mondial" ("World Palace"), that would serve as a central repository for the world's information.
The World City – a utopian vision
A city, which like a universal exhibition brings together all the leading institutions of the world and would radiate knowledge, construct peace, universal cooperation.
The design of a Mundaneum (1928) and a World City (1929) by Le Corbusier in Geneva next to the palace of the League of Nations.
Prescient of the World Wide Web
Otlet's writings = prescient of the current World Wide Web.
His vision of a great network of knowledge was centered on documents and included the notions of hyperlinks, search engines, remote access, and social networks—although these notions were described by different names.
The nature of the new world that was in the making
How knowledge might be mobilised to manage social change more effectively than in the past.
To assemble and interrelate all documents in their various formats.
The objective was universality. The library, the museum and the archive were all to be seen as aspects of a single documentary organisation.
The interlinking that was necessary had to be centralised in a hierarchical arrangement.
In a great world palace, the Mundaneum, would be located the nerve center for managing knowledge acquisition and dissemination on a global scale.
A world city representing symbolically a new polity in which international relations of all kinds could be rationally ordered for the benefit of mankind.
The Mundaneum, he tells us, is an idea of universalism. It is an institution in which is brought together “the museum for seeing, the cinema for viewing, the library, encyclopedias and archives for reading, the catalogue for consulting, the lecture, radio and the disc for listening, and the conference for debating Knowledge organisation and a new world polity: the rise and fall and rise of the ideas of Paul Otlet, B y W. Boyd Rayward*
The Ubiquitous Society Connects everyone and everything. Easy connection to networks ”anytime, anywhere, by anything and anyone”. A society where ICT will be everywhere in daily life and can easily be used. Person to Person plus Person to Goods, and Goods to Goods. In every aspect, communication will play an even more important role. Creation of vitality of the individual, vitalize the society. Based on users’ viewpoints. Close to the user. Users can be suppliers too, ”prosumers”.
Library – a space for democracy
Non-commercial meeting place
For all – for free
Versatility of medias
To meet like-minded
Supermarket of knowledge
Library – a space for culture - Individual’s development; individual needs as starting point - Abilities: literacy, it-literacy, media-literacy - Economical development - Social development, for example energy, consumption, environment
Library – a space for learning - Identity - local, regional, national, international - Forms of culture/ means of expression - Word, image, sound - Meetingplace/ interaction
Helsinki City Library Vision 2000 - 2005 The whole nation’s ‘hybrid library’, serving locally, acting nationally, esteemed internationally.
HelMet –weblibrary www.helmet.fi Hybrid library: Shelves Shelves Collection Collection Collection DVD Magazines Workstations Reading places Self- service Distance-use of the library Workstations Ask Online http://www.lib.hel.fi /sv-FI/kysy/ iGS - Information Gas Station http://igs.kirjastot.fi/sv-FI/iGS/ Library’s webpages www.lib.hel.fi Libraries.fi - contains information about Finnish libraries and the Finnish library system Lending
The boundless library – a source of enlightenment and inspiration throughout your life.
Google Book Search, http:// books.google.com /
The eBook Store from Sony, http:// ebookstore.sony.com /
The World Digital Library http:// www.wdl.org /en
https:// www.spotify.com /en/
The boundless library Stage Self-service Learning enviroment Soft and comfortable seats Workstations Void Photo: Anish Kapoor Content Visibility, to meet the customers Experiences, encounters Guidance The digital library ”in your pecket” Boundless Library:
Information Gas Station iGS On air On the road On the web
Answers, guidance and entertainment
Treshold to participation as low as possible
Customers participate in creating the content
Promoting library materials and personnels expertise
iGS on the road: The Information barrel
Fast and flexible touring
Designed to function in various conditions
The Barrel has visited shopping malls, festivals, fairs, schools etc.
Co-operation with Finnish Broadcasting Company
Question of the week - answer given in live radio programme
Over 70 000 listeners
Co-operation, not marketing
Teaching and ”librarish” elements are hidden
iGS on air – “Ask anything”
Library goes where the people are
Reaching the non-users
Library 2.0 extending beyond web services and use of new applications
Using all three iGS ”products” to market library services
Enhancing information seeking skills of the whole staff
- Citizen´s special adviser
Answers to approximately 6 600 questions yearly
Libraryvisits 434 424 (year 2008)
Collection: 96 049
Information Gas Station
Answers to approximately 10 000 questions yearly
Visits to IGS-webpages 800 000 - more than in any branch library
Collection: archive with 50 000 answers
Staff: approximately 50 people in 20 libraries
Physical Virtual What kind of libraries do we create?
Teemu Arina http://tarina.blogging.fi/
1. The changing role of the customer
Focus on the end-user and customer experience, not just the information.
Look into mass-customization: how to customize the library experience to each individual regarding recommendations etc.
Involve the net generation or experts from outside your own field for rethinking the justification for your existence.
2. Use new technology and work innovatively
Look beyond first hand metadata, to second party recommendations and third-party metadata.
Utilize open data more, build interfaces for people to do mashups with.
Build mobile applications to locate books and get instant social navigation to library books on-location and online.
Look at QR-codes or similar cheap technologies and stamp them into every book for contextual information.
Look into user-generated taxonomies (folksonomies), information visualization and new ways for “putting the same book in multiple shelves”.
What augmented reality applications could libraries develop/use?
Stop watching TV and work on (the next) wikipedia.
3. See beyond the existing
Transform the library facility to something that encourages participation or new reasons to go to a library.
Understand the changing framework, not just the the (changing) content.
Don’t do the mistake of replicating libraries online as it is. They already did the mistake of replicating the classroom online.
The web is not a destination, but a network of decentralized components. Harness the network properties.
Understand the technological, social and economical drivers for future developments.
Rethink the virtual visit to complement physical visits.
Understand contextuality provided by the web and how to tap into it from the library perspective.
The Mundaneum – the brave new library?!
Google’s mission is the same as libraries have had for centuries. It’s time to understand digital convergence in new ways. (Teemu Arina)
Why are libraries not as visible as Google? Why don’t we have a global logo?
Why are not libraries marketing them as citizens´special advisers?