accessible information on the full range of services and facilities available to meet the needs of service users …..produced in a range of formats to ensure the most widespread and effective communication.
accessible information on how users and carers can actively participate in an informed way in the individual planning and strategic planning processes.
access to timely and up to date information in an accessible format so service users can make informed choices about health and lifestyle issues.
Each service user must be enabled to play an integral part in the planning of their own lives and have the opportunity to state his or her wishes and preferences and have these fully taken into account.
Authorities should work with support providers to explore opportunities to develop personal and local networks to meet an individual’s support needs rather than relying exclusively on formal paid support.