Tti Presentation1 Hiring Retaining And Developing

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Tti Presentation1 Hiring Retaining And Developing

  1. 1. Hiring, Retaining & Developing Superior Performers
  2. 2. Today’s Challenge <ul><li>“To produce more with fewer employees for customers who demand more for less” </li></ul><ul><li>Bill J. Bonnstetter </li></ul>
  3. 3. Today’s Challenge <ul><li>Do you have the talent to meet this challenge? </li></ul><ul><li>Do you have a system for retaining this talent? </li></ul><ul><li>Do you have a system for managing the performance of this talent? </li></ul><ul><li>Do you have a system for developing this talent? </li></ul>
  4. 4. The Rules Have Changed! <ul><ul><li>Managing -> Leading </li></ul></ul><ul><ul><li>Tangible -> Intangible </li></ul></ul><ul><ul><li>Customer service is required in every job </li></ul></ul><ul><ul><li>Jobs have changed </li></ul></ul>
  5. 5. What is Talent? <ul><li>Abraham Lincoln? </li></ul><ul><li>Donald Trump? </li></ul><ul><li>Albert Einstein? </li></ul><ul><li>Michael Jordan? </li></ul><ul><li>Tiger Woods? </li></ul><ul><li>Oprah Winfrey? </li></ul>
  6. 6. If the Job Could Talk… <ul><li>It would identify: </li></ul><ul><ul><li>Knowledge </li></ul></ul><ul><ul><li>Hard Skills </li></ul></ul><ul><ul><li>Behavior </li></ul></ul><ul><ul><li>Rewards/Culture </li></ul></ul><ul><ul><li>Personal Skills </li></ul></ul>
  7. 7. Things People Bring to Work <ul><ul><li>Personal Skills </li></ul></ul><ul><ul><li>Knowledge </li></ul></ul><ul><ul><li>Ways of Valuing </li></ul></ul><ul><ul><li>Hard Skills </li></ul></ul><ul><ul><li>Behavior </li></ul></ul>
  8. 8. What We Will Show You <ul><li>A Complete System to: </li></ul><ul><ul><li>Recruit </li></ul></ul><ul><ul><li>Select </li></ul></ul><ul><ul><li>Retain </li></ul></ul><ul><ul><li>Develop </li></ul></ul>
  9. 9. Cost of a Hiring Mistake <ul><ul><ul><li>3 times salary, plus </li></ul></ul></ul><ul><ul><ul><li>Cost of lost knowledge, skills and contacts </li></ul></ul></ul><ul><ul><ul><li>Cost if lost productivity </li></ul></ul></ul>
  10. 10. Key Performance Words <ul><li>Commitment </li></ul><ul><li>Accountability </li></ul>
  11. 11. Have you ever... <ul><li>Hired for skills… Fired for attitude? </li></ul><ul><li>Hired someone who didn’t meet your expectations? </li></ul>
  12. 12. Interviewing Only? <ul><li>Most people hired in the interview process are hired by the heart, not the head </li></ul><ul><li>Only 14% of hiring decisions made by interview process alone are correct </li></ul>
  13. 13. <ul><li>BIAS </li></ul>Why aren’t we there?
  14. 14. Bottom-Line Effects <ul><li>Turnover: High Stock value: Low </li></ul><ul><li>Turnover: Low Stock value: High </li></ul>
  15. 15. Personal Talent <ul><ul><li>Easy to master and maintain </li></ul></ul><ul><ul><li>Difficult to master and maintain </li></ul></ul>
  16. 16. Benchmark Jobs, Not People! <ul><ul><li>A Team </li></ul></ul><ul><ul><li>C Team </li></ul></ul><ul><ul><li>Personality Contest </li></ul></ul>
  17. 17. Three Types of Employed People <ul><ul><li>Workaholic </li></ul></ul><ul><ul><li>Ski Bum </li></ul></ul><ul><ul><li>Balanced </li></ul></ul>
  18. 18. Things I have learned... <ul><li>Superior Performers </li></ul><ul><li>Self-Management </li></ul><ul><li>Personal Accountability </li></ul><ul><li>Correcting Others </li></ul><ul><li>Superior Performing Teams and the Impact of a Weak Link </li></ul><ul><li>Attitude and Experience </li></ul>
  19. 19. In Summary <ul><li>Old ways are not meeting current needs </li></ul><ul><li>Superior performance is a must for most businesses to survive </li></ul><ul><li>You need a complete system </li></ul><ul><li>Start with the job and let it speak for itself! </li></ul>
  20. 20. Questions & Answers
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