PAETEC Overview
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Great presentation providing an overview of PAETEC. Feel free to contact me if you are interested in knowing more about how PAETEC can help your company grow!

Great presentation providing an overview of PAETEC. Feel free to contact me if you are interested in knowing more about how PAETEC can help your company grow!

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PAETEC Overview Presentation Transcript

  • 1. PAETEC: America’s Premier Alternative to Incumbent Local Carriers January 6, 2008
  • 2.
    • PAETEC’s mission is to be the most
    • customer and employee-oriented
    • communications provider.
    • “ PAETEC rises above the communications service provider pack.”
    • Forrester Research, May 2008
  • 3. Agenda
    • Financial Highlights
    • Company Highlights
    • PAETEC’s Network
    • Industry Recognition
    • Caring Culture
    • Open Communication
    • Unmatched Service
    • Personalized Solutions
    • The PAETEC Difference
  • 4. Financial Highlights
    • NASDAQ: PAET
    • Revenue – $1.6B *
    • Adjusted EBITDA – $240M *
    • Free Cash Flow – Over $100M * +
    * Projected Pro Forma 2008 + Adjusted EBITDA Less CAPEX
  • 5. Company Highlights
    • Serve 82 of top 100 U.S. MSAs in ‘08
    • 4.47 million access line equivalents
    • 4,000 employees / customer advocates
    • ISO 9001:2000 certified
    • Headquartered in Rochester, NY
    • Employee-led “Green Team”
    Data Center – Conshohocken, PA 77 Voice Switches 39 Soft Switches 53 Backbone Routers 3 Network Operations Centers 2 Class-A Data Centers 17,000 Route Miles of Fiber
  • 6. PAETEC’s Network
  • 7. Industry Recognition
    • 2008: Received Cisco Customer Satisfaction Excellence Recognition Based on Cisco customer surveys
    • 2007: Ranked #66 of Top 125 International Training Organizations Training magazine
    • 2007: Named Most Innovative Competitive Carrier New Paradigm Resources Group
    • 2007, 2006, 2005: Named Corporate Stewardship Finalist U.S. Chamber of Commerce Center for Corporate Citizenship
    • 2005: Received American Business Ethics Award Society of Financial Services Professionals
  • 8. Corporate Values
    • Caring Culture
    • Open Communications
    • Unmatched Service
    • Personalized Solutions
  • 9. Caring Culture
  • 10. Community Connections
    • PAETEC strives to live up to our
    • Corporate Value: Caring Culture
    • PAETEC leaders are allocated funds to support charities of their departments’ choice, including:
      • American Heart Association
      • American Red Cross
      • Habitat for Humanity
      • Make-A-Wish Foundation
      • United Way
    • All PAETEC senior officers serve on the board of a local charity
    • The majority of our employees are active board members / volunteers in more than 300 charities nationwide
  • 11. Open Communication 2007 Customer Advisory Board Meeting
  • 12. We Listen to Our Customers
    • Discuss business challenges
    • Build the foundation for PAETEC’s product and service investments through customer feedback
    • Access PAETEC senior executives
    • Network with peers
    Customer Advisory Board Program 80+ regional forums for knowledge sharing and relationship building between PAETEC and our customers “ I have been a CAB member for the past three years and value the program completely. The LEGO Group truly benefits from the products, services, and actions that result from CABs.” Joanne Zanetti LEGO Systems, Inc.
  • 13. Unmatched Service
  • 14. Unmatched Customer Care
    • 65 dedicated Customer Care representatives
    • 244 highly trained NOC technicians
    • PAETEC strives to answer incoming calls by a live person in 20 seconds or less
    Network Operations Center – Charlotte, NC Network Operations Center – Rochester, NY Network Operations Center – Cedar Rapids, IA
  • 15. Industry-Leading Customer Satisfaction
    • Net Promoter Score (NPS) measures highly satisfied customers
    • PAETEC adopted the NPS methodology to measure the satisfaction of our customer base
    Data for non-PAETEC companies was gathered from the “Net Promoter Telecommunications Industry Report of 33 Telecommunications Companies – June 2006,” completed by Satmetrix Systems. 0 PAETEC 22.7 BellSouth 16.08 Verizon 14.48 -5.7 SBC -8.45 AT&T -11.01 Qwest -28.93 Sprint Telecom NPS Benchmarks
  • 16. Personalized Solutions
  • 17. Industry Focus Commonwealth of Massachusetts Miami Dade County State of New York State of South Carolina Government Bank of America Citigroup HSBC Bank Wachovia Securities Financial Services American Breast Cancer Foundation Dartmouth Hitchcock Medical Center Lifespan MedStar Health Healthcare Hyatt Starwood Hotels & Resorts Tempus Resorts The Palms South Beach Hotel Hospitality Boston University Cornell University Georgetown University Stanford University Higher Education Bond, Schoeneck & King Cadwalader, Wickersham & Taft Haylor, Freyer & Coon Stantec Professional Services Bobcat of Central Florida iPARTY Kinney Drugs Planet Hollywood Retail
  • 18. Product Matrix (Communications Solutions) Core Products Value-Added Services Data Equipment Applications Data Center Voice
    • Data
    • MPLS VPN
    • Private Line
    • Fixed Wireless
    • Managed Router Support
    • Access
    • Ethernet Local Loop
    • Dedicated Internet Access
    • Security
    • Hosted E-mail Security
    • Hosted Web Security
    • Hosted Firewall
    • Managed CPE Firewall
    • IP PBX
    • Allworx
    • Avaya
    • Cisco
    • Nortel
    • Routers & Integrated
    • Access Devices
    • ADTRAN
    • Cisco
    • Consulting
    • Network Engineering Consultation
    • Hardware Maintenance Support
    • Financing
    • Equipment for Services
    • Equipment Rental
    • Voice
    • Local
    • Long Distance
    • Toll-Free
    • Advanced Toll-Free
    • Business Voice Lines
    • Direct Trunk Overflow (DTO)
    • Managed Fraud Protection
    • VoIP
    • Dynamic IP
    • Hosted IP Telephony
    • IP Trader Voice
    • Conferencing
    • Audio Conferencing
    • Web Conferencing
    • Consulting
    • Network Diversity Engineering
    • Toll-Free Routing Consultation
    • Colocation Services
    • Data Backup & Recovery
    • Dedicated Hosted Server
    • Shared Web Hosting
    • Licensed PINNACLE
    • Managed PINNACLE
    • Hosted PINNACLE
    • PINNACLE Professional Services
    • Hosted Broadcast Notification
    • Software for Services
    Click to PAETEC Solutions
  • 19. PAETEC Solutions Core Products Value-Added Services Data Equipment Applications Data Center Voice Communications
    • All Data
    • All Equipment
    • All Voice
    Security
    • MPLS VPN
    • Hosted E-mail Security
    • Hosted Web Security
    • Hosted Firewall
    • Managed CPE Firewall
    • Network Engineering Consultation
    • Managed Fraud Protection
    Managed Services
    • Managed Router Support
    • Managed CPE Firewall
    • Hosted Firewall
    • Colocation Services
    • Data Backup & Recovery
    • Dedicated Hosted Server
    • Shared Web Hosting
    • Hosted IP Telephony
    • Managed Fraud Protection
    Financing
    • Equipment for Services
    • Equipment Rental
    Business Continuity
    • MPLS VPN
    • Fixed Wireless
    • Private Line
    • Network Engineering Consultation
    • Hardware Maintenance Support
    • Colocation Services
    • Data Backup & Recovery
    • Dedicated Hosted Server
    • Dynamic IP
    • Direct Trunk Overflow
    • Network Diversity Engineering
    • Toll-Free Routing Consultation
    • Advanced Toll-Free
    • Hosted Broadcast Notification
    Business Intelligence
    • Managed Fraud Protection
    • Hosted Broadcast Notification
    • Managed PINNACLE
    • All Data Center
    • Licensed PINNACLE
    • Managed PINNACLE
    • Hosted PINNACLE
    • PINNACLE Professional Services
    • Software for Services
    • All Applications
    Solutions
  • 20. The PAETEC Difference
    • National network presence
    • Broad product portfolio
    • Personalized solutions
    • Trusted business partner
    • Unmatched customer service
  • 21.