Knowledge Workers

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Knowledge Workers

  1. 1. Knowledge workers workers
  2. 2. History <ul><li>Agricultural society </li></ul><ul><li>Industrial society </li></ul><ul><li>Knowledge economy </li></ul>
  3. 3. Who is knowledge worker?
  4. 4. 8 Core skill categories <ul><li>Communication </li></ul><ul><li>Computing </li></ul><ul><li>Customer service </li></ul><ul><li>Leadership skills </li></ul><ul><li>Problem solving </li></ul><ul><li>Process improvement </li></ul><ul><li>Project management </li></ul><ul><li>Teamwork </li></ul>
  5. 5. Communication <ul><li>Listening </li></ul><ul><li>Presenting </li></ul><ul><li>Marketing </li></ul><ul><li>Writing </li></ul><ul><li>Training </li></ul><ul><li>Feedback </li></ul><ul><li>Reporting </li></ul>
  6. 6. Computing <ul><li>Web </li></ul><ul><li>Databases </li></ul><ul><li>Calendar software </li></ul><ul><li>Presentation </li></ul><ul><li>Documentation </li></ul>
  7. 7. Customer service <ul><li>General skills </li></ul><ul><li>Phone </li></ul><ul><li>Email </li></ul><ul><li>In person </li></ul>
  8. 8. Leadership skills <ul><li>General skills </li></ul><ul><li>Big picture view </li></ul><ul><li>Management skills </li></ul><ul><li>Responsibility </li></ul>
  9. 9. Problem solving <ul><li>Researching </li></ul><ul><li>Critical thinking </li></ul><ul><li>Analytical skills </li></ul><ul><li>Finding solution </li></ul>
  10. 10. Process improvement <ul><li>Do the best </li></ul><ul><li>Make contribution </li></ul><ul><li>Fix mistakes </li></ul>
  11. 11. Project management <ul><li>Manage the time </li></ul><ul><li>Manage resources </li></ul><ul><li>Project manager </li></ul>
  12. 12. Teamwork <ul><li>Team organising </li></ul><ul><li>Relationship skill </li></ul><ul><li>Flexibility </li></ul><ul><li>Team spirit </li></ul>
  13. 13. Simple equation... <ul><li>Communication + Computing + Customer service + Leadership skills + Problem Solving + Process improvement + Project management + Teamwork = KNOWLEDGE WORKER </li></ul>

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