IBM Self Service Accelerator

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  • 1. September, 2007 IBM Software Group © IBM Corporation IBM Self-Service Accelerator ®
  • 2. New Portal Accelerators Speed Time to Value
    • Introducing new Business Accelerators …
      • Integrated packages that easily snap-on to WebSphere Portal to deliver rapid time-to-value for specific business challenges
      • Highly flexible, configurable, and scalable
        • Easily tailored for different roles and user types
        • Supports anytime and anywhere access from browser, rich client, and mobile devices
      • Start small. Snap on additional Accelerators for additional value
    • Accelerators help customers to dramatically speed time to value and reduce the cost of deploying portal-based business solutions
      • Shorten implementation cycles
      • Realize Time to Value without sacrificing flexibility
      • Realize quicker ROI on portal investment
    Accelerators are integrated packages that easily snap-on to Portal to deliver rapid time-to-value
  • 3.
    • Accelerate development of HR self-service portals
    • Increase efficiency of HR service delivery
    • Enhanced strategic HR focus
    • Intuitive UI that guides employees and managers
    • Access to SAP and non-SAP information
    IBM Self-Service Accelerator Lotus Workforce Management
  • 4. Pains Points
    • Employees
      • Multiple places to go to get work done
      • In most cases, multiple passwords
      • Inconsistent, disjointed, and confusing user experiences
    • HR
      • Data inaccuracy
      • Manual, administrative work
      • Non-strategic focus
      • Communication barriers
    • IT
      • Multiple tools, platforms, vendors
      • Continual upgrades
      • Release dependencies
      • Costly support for HR requests
      • Hard to deploy applications to workforce
  • 5. Cost Containment / Value Creation
    • Cost Containment
    • Eliminate paper
    • Improved cycle times
    • Improve accuracy
    • Value Creation
    • Talent growth & retention
    • Increased productivity
    • Engaged workforce
    Major shift from Cost to Value
  • 6. IBM Self-Service Accelerator
    • Set of models and framework for accelerating development of WebSphere Portal based HR self-service solutions
    • Extensive set of “out-of-the-box” self-service functions
    • Service provider models which are “pre-wired” to SAP HR
    • Ability to easily integrate other back-ends
    SAP ERP HR KB & Policy Portlet Factory Service Provider Models WebSphere Portal Security Collab Lotus Workforce Management SAP ERP 3 rd Party Svcs PeopleSoft & other backends WebSphere Portal Users/Security Workflow Presentation IBM Lotus Workforce Management = IBM Lotus Workforce Management Career Events Life Events Manager Events HR Workflows Roles Alerts & Notifications Pay & Tax Personal Information Team Content Personalization SAP HR Builds on IBM's SOA technologies to extend and enhance a customer’s SAP investment
  • 7. “ Out-of-the-box” Self-Service Functionality Employee Manager 2 nd Line Manager HR CSR HR Functions Roles
    • View & update information about their employees
    • Initiate & manage career transactions
      • New hire/on boarding process
      • Voluntary/involuntary separation
      • Job transfers
      • Job information changes,
      • Promotion/demotion,
      • Premium pay increase,
    • Delegate to ensure coverage while away from the office.
    • Manager Alerts & Notifications
    • Rule based Routing and Escalation
    • Alerts and Notifications
    • Life Events
      • Getting Married
      • Moving
      • Welcoming a New Child
    • Career Events
      • Starting a New Job
      • Planning to Retire
      • Voluntary Separation
    • Finance & Tax
      • View/Update W4
    • Personal Information
      • Address
      • Name
      • Marital Status
      • Phone
      • Emergency Contacts
    • Policies & Information
      • Search & navigate HR KB
      • HR News
      • Hot Topics
    Manager Self-Service Employee Self Service
  • 8. Checklist Framework Activities (defined by customer based on their policies and best practices, product ships with pre-populated set) Step to complete Activity (invokes Portlets for completing transactions - may involve SAP, other back ends or 3 rd Party Service) Mandatory, Optional &Timeframe (configured by customer based on requirements) HR Content (from HR Knowledge Base)
    • Build checklists that guide employees
    • Makes employee more productive – reduces HR administrative demands
    • Helps enforce compliance with company policies and best practices
    Getting Married Event Checklist Example Completion (keeps track of your progress)
  • 9. Integration Framework What IBM Lotus Workforce Management Provides
    • My Resources Portlet
    • Update your Personal Information?
    • Birth?
    • Getting married?
    • Promote an employee?
    • Retirement Savings
    • Transfer an employee?
    • Hire someone?
    • Just got hired?
    What I am trying to do Activities I need to complete, timeframes & status
    • Events Checklists
    • Framework
    • Must do in 30 days
    • Should also consider
    3 rd Party Service Seamless access to 3 rd party services sso with web service callback HR KB & Policies Company policy, procedures and help Workflow (as required) SAP Service Provider Models SAP & other back-ends Portlet Models Portlet Models Portlets to use to complete Activity via Portlet & eMail to help ensure completion in the required timeframe Alerts & Notifications to keep me on track
  • 10. Why IBM Self-Service Accelerator
    • Ease of Integration
      • Presentation “on the glass”
      • Multiple backend systems
      • Business processes
    • Out-of-the-box Self-Service Functionality
    • Ease and Speed of Customization
    • Simple, Intuitive User Interface
    • Highly Configurable, Dynamic, Role Based Platform
    • Performance and Scalability of WebSphere Portal
    • Support for Open Standards
      • Readily available skills
    HR self-service in the context of an employee portal Employee Intranet SAP SAP and many others systems on the backend more than just HR on the front end HR Self Service Benefits Payroll Travel Jobs Learning Expenses News Directory Dashboard Bus Apps
  • 11. City of Bradford Metropolitan District Council
    • Profile
      • One of the largest councils in Britain
      • Over 20,000 employees
      • 7,000 staff are active users of Self Service
    • Vision
      • Improve service delivery through an intuitive personalized user experience
      • Provide a consolidate entry point for all systems and data that employees need to interact with
      • Have employees focus on desired outcomes vs. managing processes
    • Solution
      • Flexibility to easily craft an intuitive and personalized user experience
      • Able to integrate multiple systems (including SAP) into a role-base, highly usable interface
      • Cost savings due to self-service capabilities, including change personal details, expense reporting, view pay slip, create leave request, and timesheet management
    IBM’s Self Service Solution enables City of Bradford to more easily achieve their user experience and backend integration goals