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Set of models and framework for accelerating development of WebSphere Portal based HR self-service solutions
Extensive set of “out-of-the-box” self-service functions
Service provider models which are “pre-wired” to SAP HR
Ability to easily integrate other back-ends
SAP ERP HR KB & Policy Portlet Factory Service Provider Models WebSphere Portal Security Collab Lotus Workforce Management SAP ERP 3 rd Party Svcs PeopleSoft & other backends WebSphere Portal Users/Security Workflow Presentation IBM Lotus Workforce Management = IBM Lotus Workforce Management Career Events Life Events Manager Events HR Workflows Roles Alerts & Notifications Pay & Tax Personal Information Team Content Personalization SAP HR Builds on IBM's SOA technologies to extend and enhance a customer’s SAP investment
Delegate to ensure coverage while away from the office.
Manager Alerts & Notifications
Rule based Routing and Escalation
Alerts and Notifications
Welcoming a New Child
Starting a New Job
Planning to Retire
Finance & Tax
Policies & Information
Search & navigate HR KB
Manager Self-Service Employee Self Service
Checklist Framework Activities (defined by customer based on their policies and best practices, product ships with pre-populated set) Step to complete Activity (invokes Portlets for completing transactions - may involve SAP, other back ends or 3 rd Party Service) Mandatory, Optional &Timeframe (configured by customer based on requirements) HR Content (from HR Knowledge Base)
Build checklists that guide employees
Makes employee more productive – reduces HR administrative demands
Helps enforce compliance with company policies and best practices
Getting Married Event Checklist Example Completion (keeps track of your progress)
Integration Framework What IBM Lotus Workforce Management Provides
My Resources Portlet
Update your Personal Information?
Promote an employee?
Transfer an employee?
Just got hired?
What I am trying to do Activities I need to complete, timeframes & status
Must do in 30 days
Should also consider
3 rd Party Service Seamless access to 3 rd party services sso with web service callback HR KB & Policies Company policy, procedures and help Workflow (as required) SAP Service Provider Models SAP & other back-ends Portlet Models Portlet Models Portlets to use to complete Activity via Portlet & eMail to help ensure completion in the required timeframe Alerts & Notifications to keep me on track
HR self-service in the context of an employee portal Employee Intranet SAP SAP and many others systems on the backend more than just HR on the front end HR Self Service Benefits Payroll Travel Jobs Learning Expenses News Directory Dashboard Bus Apps
City of Bradford Metropolitan District Council
One of the largest councils in Britain
Over 20,000 employees
7,000 staff are active users of Self Service
Improve service delivery through an intuitive personalized user experience
Provide a consolidate entry point for all systems and data that employees need to interact with
Have employees focus on desired outcomes vs. managing processes
Flexibility to easily craft an intuitive and personalized user experience
Able to integrate multiple systems (including SAP) into a role-base, highly usable interface
Cost savings due to self-service capabilities, including change personal details, expense reporting, view pay slip, create leave request, and timesheet management
IBM’s Self Service Solution enables City of Bradford to more easily achieve their user experience and backend integration goals