About IntelliQuest
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About IntelliQuest

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About IntelliQuest

About IntelliQuest

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About IntelliQuest Presentation Transcript

  • 1. Service Management & IT Governance Service Management & IT Governance
  • 2. Company Overview
    • Company History
      • Founded in 2003 by Greg Morrison
      • Based in Colorado Springs, Colorado
    • Core Competencies
      • IT Service Management (ITIL)
      • IT Governance (CoBIT )
    • Products & Services
      • IQ Smart Packs
      • Targeted Professional Services
    Company Mission IntelliQuest’s mission is to commoditize standards-based IT service management and IT Governance programs with pre-packaged solutions and targeted Professional Service engagements.
  • 3. Value Propositions
    • Service Providers positioned to support business outcomes
    • Service Provider risk alignment with business appetite
    • Clarity of Service Portfolios, domains, and capabilities
    • Business Services delivered with quality & predictability
    • Service Economics for smart-sourcing decisions
    • Monitoring, measurement & management intelligence
    • IT value is articulated in a business context
    • Regulatory requirement adherence
  • 4. Our Approach
    • Focus is on underpinning & supporting business processes
    • Designed to achieve service clarity & accountability
    • Modeled off the Deming Quality Cycle (PDCA)
    • Positioned to slash implementation cost & complexity
    • Based on ITIL®, CMMI®, COBIT® and ISO® standards
    • Packaged to inject key intelligence to you
    • Intended to commoditize the Service Management market
  • 5. Products & Services
    • IQ Smart Packs ™
    • Populated with key artifacts, intelligence & presentations
    • Targeted at vacancies left by ITSM tool vendors
    • Designed so you get it right the first time
    • Pre-bundled solutions can be downloaded
    • Positioned to slash consulting costs dramatically
    • Professional Services
    • Very targeted engagements (Similar to Agile Sprints)
    • Designed to help you navigate around common pitfalls
    • Based on real world, practical knowledge of Service Management
    • Targeted outcomes with clear deliverables
    • No Boutique consulting or “Parking” engagements
  • 6.
    • Why it was developed
      • To facilitate the quality management of IT Services
      • To Improve Efficiency
      • To increase cost effectiveness
      • To reduce risks
      • To provide codes of practice in support of total quality
    • Benefits
      • IT viewed a “Strategic Asset” vs. “Commodity”
      • Consistency & Repeatability
      • Better Stewardship of IT Services & Assets
      • True Business Alignment
      • Ability to absorb rapid change
      • Improved Productivity
      • Retention of IT credibility with customers
    The IT Infrastructure Library (ITIL)
  • 7.
    • My customer isn’t willing to pay for it.
    • 80% of SW Costs are in post deployment & maintenance
    • It is adding cost to the service.
    • Actually, the cost impact increases significantly w/o it.
    • Adding staff will improve services
    • Service improvement comes from series of targeted actions (PDCA)
    • We deliver products to our customers.
    • “ People don’t want quarter-inch drills. They want quarter-inch holes.”
            • Professor Emeritus Theodore Levitt, Harvard Business School
    Common Misconceptions
  • 8.
    • Procter and Gamble publicly attributes nearly $125 million in IT cost savings per year to the adoption of ITIL.
    • Shell Oil utilized ITIL best practices when they overhauled their global desktop PC consolidation project. They can now do software upgrades in less than 72 hours, potentially saving 6000 man-days and 5 million dollars.
    • Gartner measurements show that the overall results of moving from no adoption of IT Service Management to full adoption can reduce an organization’s Total Cost of Ownership by as much as 48%.
    Success Stories
  • 9. Service Management & IT Governance Call or visit us today at www.intelliquest.biz or 719.244.5379