Bpo Training @ Niit Uniqua


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NIIT UNIQUA – Center for Process Excellence has been set up to cater to the manpower needs of the Global BPO / KPO Industry. This is a joint initiative of Genpact and NIIT that combines the best practices of Genpact, the leader in BPO and NIIT, an Education and Training pioneer.
NIIT UNIQUA addresses the increasing demand for skilled workers in the business & technology services industry by providing training programs in relevant areas. It will initially offer training programs in areas such as business processes, language skills and business communication, and intends to add additional offerings in areas like Technical Support Services, Banking, Insurance and Supply Chain.

NIIT UNIQUA is designated for students aspiring to build sustainable careers in the high growth business and technology services industry.This institute will offer the industry's most comprehensive training curriculum for existing and potential employee of business services and technology companies.

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  • Bpo Training @ Niit Uniqua

    1. 1. YOU Preparing for a CAREER in a Top BPO
    2. 2. 1 2 3 4 5 6 7 8 9 10 Top BPOs a League by itself 20 9 belong to Large IT Companies the Top 20 accounted for of the total industry revenue 74.2%
    3. 3. 36.6% Annual Turnover of Indian BPO industry is $11 Billion … Revenue growth of this has been achieved in just 10 years… BPO organizations give preference to candidates who are pre-trained
    4. 4. BPO industry is expected to add nearly 3,70,000 professionals this year this year 27,00,000 graduates and post graduates in non technical stream will pass out from colleges While graduates are available… Communication Skills and Domain Knowledge is a challenge for employers
    5. 5. Outsourcing Prospects for Non-Voice BPOs Good in '09 Business prospects in 2009 for non-voice providers of business process outsourcing (BPO) services are good to outstanding, according to respondents participating in an industry survey. Almost 65% of respondents said 2009 prospects are excellent to outstanding, and 30 percent said prospects are good. Only five percent of respondents said 2009 business prospects are only fair, and none responded that prospects are poor <ul><ul><li>In downturn, litigation bonanza for Indian legal outsourcers Amid talk of job cuts and lower-than-expected results, legal offshorers based in India say they are bucking the trend. If the first wave of work for legal process outsourcing companies earlier this year stemmed from the rise in US lawsuits related to the subprime mortgage meltdown, t </li></ul></ul><ul><ul><li>Mid sized US cos eye Indian BPOs for outsourcing At a time when many Indian BPOs are devising newer strategies to tide over the economic slowdown, many mid-sized companies from US are looking to offshore their services to reduce cost in order to survive the turbulent economic times. </li></ul></ul>Mindteck to move 70% outsourcing work to India After going through a series of mergers and acquisitions, Mindteck, a Bangalore-headquartered IT services company, is looking to consolidate its various businesses which will see more work being moved offshore, to locations in India. Rural BPO's next revolution in Indian IT industry: NASSCOM Rural BPOs are the next revolution in Indian Information Technology (IT) sector to happen, as the industry gears up to achieve $50 billion export target this year, NASSCOM member Ashank desai said. &quot;The host of rural BPOs that are coming up in the country, is the next revolution in industry to happen, rural BPOs is about creating jobs <ul><ul><li>Outsourcing one bright light in sea of global gloom Business outsourcing may not be the most glamorous industry in the world but it is one of the few bright lights amid the doom and gloom of the global financial crisis. The two countries which have benefited the most from outsourcing, India and the Philippines, expect to see some initial pain from the financial turmoil but the industry is confident it will ride out the storm. </li></ul></ul>ITeS will see slow growth: IDC First the bad news: IT's back to the future for the Indian domestic Information Technology and IT enabled Services (IT/ITeS) sector. 2009 will apparently see the slowest growth -- 13.4 percent -- since 2003, according to IDC India <ul><ul><li>IT cos with BPO arms to steal show Having won more than half of large BPO contracts announced during past one year, leading software services firms with back-office arms are set to become bigger players in the BPO market, according to research firm Datamonitor. Companies such as Tata Consultancy Services (TCS) and Cognizant also accounted for almost 80% of the total value of large BPO contracts awarded in the past one year. </li></ul></ul>Logistic outsourcing biz to touch $90 mn by '12: Assocham India's third party logistics business is likely to grow by 55 per cent reaching the $90 million mark by 2012, a study by industry body Assocham said on Monday. Animation parks to generate two lakh additional jobs by 2010: Assocham Setting up animation parks with hi-tech studios will make India a hub for 3D animated movies to enable domestic animation industry perform all its production activities within the country and not be forced to spend its funds in the US, Canada, Philippines, China and Malaysia Women workforce in IT-BPO industry growing: Nasscom The number of women employed in the country's IT and business process outsourcing is growing rapidly, accounting for 28 per cent of the total two mn in 2007-08. Significantly, at the entry-level, women accounted for 47 per cent of the total rcruitment in 2007-08, up from 38 per cent in 2005-06 , The Current Slow Down, Lower attrition & recruitment etc may positively Impact & push up the need for trained & qualified entry level manpower ‘ Indian IT – BPO sector still continues to grow, growth rate lowered, still a substantial growth’ Estimated revenues to touch $ 47 billion growth continues
    6. 6. BPO Jobs the Reality <ul><li>BPOs do not hire & train people who are below acceptable levels of business communication skills, Nearly 90% of aspirants do not qualify for this </li></ul><ul><li>BPO Industry has matured in the last 10 years and employ more than 1 Million people, there are a large number of people available for lateral entry with work experience, therefore an untrained fresher has a tough task of cracking a Top BPO Job against competition </li></ul>
    7. 7. <ul><li>Established 1981, presence in 34 countries </li></ul><ul><li>Provides Global learning Solution for Individual, Enterprises, School & Colleges </li></ul><ul><li>Global student strength 5 Million </li></ul><ul><li>Largest learning content development facility in the world </li></ul><ul><li>Established in 1997, spread over 30 locations </li></ul><ul><li>Provides services to diverse Industries through Global delivery platform </li></ul><ul><li>Ranked No1 ITES BPO company by Nasscom </li></ul><ul><li>Diverse Internal Training Expertise and Management </li></ul>` a Unique and Pioneering Partnership NIIT INSTITUTE FOR PROCESS EXCELLENCE
    8. 8. UNIQUA Edge <ul><li>Nation-wide Training School for BPO / KPO Careers </li></ul><ul><li>Strong Placement Partnership & Pre-employment offers with Top BPOs </li></ul><ul><li>Curriculum Co-created with Industry </li></ul><ul><li>Relevant Specialization mapped to Real Job </li></ul><ul><li>State of Art Delivery Model (Personalized Learning) </li></ul><ul><li>Industry Experienced Trainer Pool </li></ul><ul><li>TOEIC Certification (optional) </li></ul>the
    9. 9. Nationwide reach <ul><li>Phase 1: Twelve Training Centres </li></ul><ul><li>Phase 2: Seven Additional Centres </li></ul><ul><li>Global Operations in Year 2 </li></ul><ul><ul><li>China, Phillipines, etc </li></ul></ul><ul><li>More than 200+ Centres in next 3 Years </li></ul>Opportunity to tap into national and international markets Phase 1: Oct 2008 – Mar 2009 Phase 2: Apr – June 2009 Noida Gurgaon Jaipur Kolkata Hyderabad Bangalore Faridabad Delhi Lucknow Dehradun Bhubaneshwar Chandigarh Cochin Guwahati Vizag Madurai
    10. 10. Customized to meet your requirements <ul><li>An education delivery model designed to maximize your learning </li></ul><ul><li>Curriculum mapped to industry requirements </li></ul><ul><li>Entry level job at a top BPO, that creates a foundation for faster career growth </li></ul><ul><li>Success, financial independence, career stability, work experience in established good companies </li></ul><ul><li>Accelerated Training Program that offers practice specific specialization leading to assured employment in Top BPO </li></ul>
    11. 11. the Business & Technology Services Curriculum Curriculum mapped to industry requirements
    12. 12. <ul><li>About BPO Industry </li></ul><ul><li>Campus to Corporate </li></ul><ul><li>Writing Business Communications </li></ul><ul><li>Effective Business Presentations </li></ul><ul><li>Graphs and Storage of data in Spreadsheet </li></ul>BPO Foundation Module
    13. 13. At each stage you master specific conversational, grammar, vocabulary, pronunciation and fluency skills Professional Certificate in Effective Communication Advanced Level
    14. 14. In addition to basic communication and customer service skills Professional Certificate in finance & accounting Advanced Level you acquire skills in Finance & Accounting domain like Accounts Payable / Recoverable, Order Management, Bank Reconciliations and Invoicing
    15. 15. Classroom Education Delivery Communic-ative Skills Assessment Self-study Assignment an Education Delivery Model designed to Maximize your Learning
    16. 16. <ul><li>I can get a job in a BPO directly </li></ul><ul><li>Placement Consultants can get me a job </li></ul><ul><li>BPOs are all about English and My English is good enough for a BPO job </li></ul><ul><li>BPO is just a short-term job, not a long term career option </li></ul><ul><li>Training is not needed for a BPO job, you lose time and money </li></ul> Five common BPO Career beliefs that are just not true !
    17. 17. <ul><li>Myth 1 </li></ul><ul><ul><li>I can get a job in a BPO directly </li></ul></ul><ul><li>Reality </li></ul><ul><ul><li>100s of profiles reach top BPOs everyday and YOU may not even be called for an Interview, your resume will be treated as ‘one of many’ </li></ul></ul><ul><ul><li>Only 1 out of 20 people who apply get a job directly </li></ul></ul><ul><ul><li>1 out of every 3 candidates is asked to leave in less than 3 months due to their inability to clear post-hire assessments </li></ul></ul><ul><ul><li>Once rejected or asked to leave the candidate is not considered again for a period of one year in that BPO </li></ul></ul> Five common BPO Career beliefs that are just not true !
    18. 18. <ul><li>Myth 2 </li></ul><ul><ul><li>Placement Consultants can get me a job </li></ul></ul><ul><li>Reality </li></ul><ul><ul><li>Governed by which organization pays them more </li></ul></ul><ul><ul><li>Have limited opportunities with one or two organizations only </li></ul></ul><ul><ul><li>No Personal connect - Your resume would be ‘one-in-a-thousand’ that they receive every day </li></ul></ul><ul><ul><li>Would not be a partner in your placement </li></ul></ul><ul><ul><li>Will push you into the 1 st job opening available regardless of your interests, skills or training requirements </li></ul></ul><ul><ul><li>Organization would not be concerned if you are a “wrong hire” and thrown out after a couple of months </li></ul></ul> Five common BPO Career beliefs that are just not true !
    19. 19. <ul><li>Myth 3 </li></ul><ul><ul><li>My knowledge of English is adequate for a BPO job </li></ul></ul><ul><li>Reality </li></ul><ul><ul><li>English by itself cannot get you a career in a BPO </li></ul></ul><ul><ul><li>The Level of Communicative skills required is of a much higher order. Communication requires good Verbal Skills, Global Accent, Listening & Comprehension skills </li></ul></ul><ul><ul><li>Other skills like Information Gathering skills, Customer Service skills, Problem resolution and Negotiation skills are also requisite components </li></ul></ul><ul><ul><li>Dynamic Personality, Confidence are other factors that are checked for at the Interview stage for a Career in a good organization </li></ul></ul> Five common BPO Career beliefs that are just not true !
    20. 20. <ul><li>Myth 4 </li></ul><ul><li>BPO is just a short-term job, not a long term career option </li></ul><ul><li>Reality </li></ul><ul><ul><li>Lakhs of people like you have found a rewarding career in the BPO Industry </li></ul></ul><ul><ul><li>There are ample opportunities for growth, both in terms of designation and salary </li></ul></ul><ul><ul><li>Immense challenges and learning opportunities are available </li></ul></ul><ul><ul><li>BPO Industry sees the fastest career growth compared to other industries </li></ul></ul><ul><ul><li>What matters, is that you should acquire the right skills to get a great start in a good BPO organization </li></ul></ul> Five common BPO Career beliefs that are just not true !
    21. 21. <ul><li>Myth 5 </li></ul><ul><ul><li>Training is not needed for a BPO job, you lose time & money </li></ul></ul><ul><li>Reality </li></ul><ul><ul><li>Training is a life long Investment and creates a strong foundation for your future </li></ul></ul><ul><ul><li>The start today will define the next 36 years of your career life. </li></ul></ul><ul><ul><li>A high flying, successful and satisfying career or one where you would need to struggle at every step? </li></ul></ul><ul><ul><li>Do You have the requisite skills to give your career this Head Start? </li></ul></ul> Five common BPO Career beliefs that are just not true !
    22. 22. the difference training @ Uniqua will make to your Career Assessments Training Placement Preparation
    23. 23. <ul><li>Why Assessments ? </li></ul><ul><ul><li>Help you evaluate your existing skills </li></ul></ul><ul><ul><li>Identify your specific Training Needs </li></ul></ul><ul><ul><li>Enable you to chart out a customized learning path for yourself </li></ul></ul><ul><ul><li>Regular assessments during training help to continuously evaluate your progress </li></ul></ul><ul><ul><li>Enable in-training course correction to maximize results </li></ul></ul><ul><ul><li>Exhibit the practical & actual result of your learning </li></ul></ul><ul><ul><li>Map your fitment for the job </li></ul></ul>the difference training @ Uniqua will make to your Career
    24. 24. <ul><li>Assessments at Uniqua </li></ul><ul><li>At Entry Level: </li></ul><ul><li>Independent third party assessment from leading assessment body for entry profile </li></ul><ul><li>Individual Learning plan for every candidate based on individual Training Need Analysis </li></ul><ul><li>During Training: </li></ul><ul><li>Weekly assessments to map learning curve of each candidate in the batch </li></ul><ul><li>Personalized feedback & corrective action plan basis each assessment </li></ul><ul><li>Graded assessment approach – basis curriculum covered </li></ul><ul><ul><ul><ul><ul><li>Training Exit Assessment: </li></ul></ul></ul></ul></ul><ul><li>Mapped to actual requirement in a BPO </li></ul>the difference training @ Uniqua will make to your Career
    25. 25. <ul><li>Why Training ? </li></ul><ul><ul><li>Helps you learn new skills: </li></ul></ul><ul><ul><li>Enables you to learn things the right way </li></ul></ul><ul><ul><li>Bridges the gulf between your existing skills & the actual requirements </li></ul></ul><ul><ul><li>Closes the gaps between theoretical knowledge (written skills) and practical application (verbal skills) </li></ul></ul><ul><ul><li>Builds a strong foundation on which your future long-term growth will depend: </li></ul></ul><ul><ul><li>Gives a feel of real life situations </li></ul></ul><ul><ul><li>Prepares you for post hire training routine </li></ul></ul><ul><ul><li>Makes you better prepared for the job </li></ul></ul><ul><ul><li>Teaches you the tricks of the trade </li></ul></ul><ul><ul><li>Accelerates your future growth prospects </li></ul></ul>the difference training @ Uniqua will make to your Career
    26. 26. <ul><li>Your Career Graph: with and without Training </li></ul>the difference training @ Uniqua will make to your Career
    27. 27. <ul><li>Training at Uniqua </li></ul><ul><li>Content </li></ul><ul><ul><li>Well researched and relevant </li></ul></ul><ul><ul><li>Created by industry experts </li></ul></ul><ul><ul><li>Easy to understand with self-learning contents </li></ul></ul><ul><li>Multi-layered methodology: </li></ul><ul><ul><li>Blend of Instructor-led, Computer-based and Self-study learning system </li></ul></ul><ul><li>Holistic Training approach: </li></ul><ul><ul><li>Graded step-up approach focusing on grammar, pronunciation, accent neutralization, listening & comprehension, vocabulary building, fluency & clarity, intonation, customer service skills, soft skills, personality development </li></ul></ul>the difference training @ Uniqua will make to your Career
    28. 28. <ul><li>Training at Uniqua </li></ul><ul><li>Experiential Learning: </li></ul><ul><li>Customized & Industry specific simulations in Training labs </li></ul><ul><li>More than 60% time spent on application of concepts through practice </li></ul><ul><li>Training by Industry Experts: </li></ul><ul><li>Experienced Trainers from top notch BPOs </li></ul><ul><li>Real-life exposure </li></ul><ul><li>Subject matter experts </li></ul>the difference training @ Uniqua will make to your Career Over 15,000 candidates trained using this curriculum
    29. 29. <ul><li>Why Placement Preparation? </li></ul><ul><li>Getting placed is more than just facing an interview: </li></ul><ul><ul><li>BPO Interviews are multi faceted with multiple rounds- voice and language skills test, aptitude test, HR line round, fitment test, stability test…. </li></ul></ul><ul><ul><li>A scientific preparatory approach is needed to secure a placement </li></ul></ul><ul><ul><li>You require expert guidance on what to expect and how to handle the various rounds </li></ul></ul><ul><ul><li>You need an extra edge of a professional network with the top BPOs </li></ul></ul>the difference training @ Uniqua will make to your Career
    30. 30. <ul><li>Placement Preparation </li></ul><ul><li>Curriculum based on Industry requirement </li></ul><ul><li>Assessments based on BPO methodology </li></ul><ul><li>Mock Interview sessions – customized for different clients, based on actual methodology followed by the clients </li></ul><ul><li>Client Assessment simulation on assessment tools used by clients as a part of the class room sessions </li></ul><ul><li>Role plays with Trainers who have been a part of the client organizations </li></ul><ul><li>Uniqua’s strong network of tie ups with top BPOs </li></ul>the difference training @ Uniqua will make to your Career
    31. 31. <ul><li>Placement Process </li></ul><ul><li>A pre-selection process ensures you get a conditional offer before you complete the program </li></ul><ul><li>Over 500 conditional offer letters from Top BPO companies </li></ul><ul><li>Placement partnerships with key BPOs like Genpact, HCL, WIPRO, 24/7, Mphasis, Firstsource, Sutherland </li></ul><ul><li>Post training placement Assistance will be provided for 90 days after completion of training </li></ul>the difference training @ Uniqua will make to your Career
    32. 32. With a Starting Salary of Rs. 90,000 to 1,20,000 pa a BPO Career with solid Training Promises rapid rise in position and salary
    33. 33. With a Starting Salary of Rs. 90,000 to 1,20,000 pa a BPO Career with solid Training Promises rapid rise in position and salary
    34. 34. A list of some of the Uniqua students placed in April 2009
    35. 35. www.niituniqua.com Thank you