Embrace and Extend Making Open Technologies Displace Incumbents in the Enterprise Kevin Henrikson [email_address]

Making Open Technologies Displace Incumbents in the Enterprise

Kevin Henrikson [email_address]

What is OPEN? Why the Enterprise? Case Study: Zimbra’s road to the enterprise DEMO: Yahoo! Zimbra Desktop

What is OPEN?

Why the Enterprise?

Case Study: Zimbra’s road to the enterprise

DEMO: Yahoo! Zimbra Desktop

What is Open Technologies? Open Source Software Open APIs/Protocols Open Data Formats

Open Source Software

Open APIs/Protocols

Open Data Formats

Open Source Software Zimbra leverages over 80 OSS projects. CyberNeko HTML Parser, Xerces, Tomcat, SpamAssassin, mina, lucene, log4j, joda, jml, Jetty, James jSieve, Jakarta Taglibs, Jakarta ORO, Jakarta Commons Libraries, cindy, Apache HTTPD, Apache Derby Yahoo User Interface Library, tcmalloc, SoundManager2, pcre, libvent, JavaScript MD5, zlib, TinyLine GZIPInputStream, RSA MD4, OpenSSL, nginx, net-snmp, memcached, kxml2, jzlib, joscar, jaxen, iCal4j, Heimdal, gifencoder, Ganymed SSH-2 for Java, dom4j, cyrus-sasl Swatch, rrdtool, perdition, MySQL Connector/j, MySQL, mrtg, Dspam, ClamAV, amavisd-new, Postfix OpenLDAP,php, SleepyCat, JavaMail, Rhino, libical, AND MORE!

Zimbra leverages over 80 OSS projects.

CyberNeko HTML Parser, Xerces, Tomcat, SpamAssassin, mina, lucene, log4j, joda, jml, Jetty, James jSieve, Jakarta Taglibs, Jakarta ORO, Jakarta Commons Libraries, cindy, Apache HTTPD, Apache Derby

Yahoo User Interface Library, tcmalloc, SoundManager2, pcre, libvent, JavaScript MD5, zlib, TinyLine GZIPInputStream, RSA MD4, OpenSSL, nginx, net-snmp, memcached, kxml2, jzlib, joscar, jaxen, iCal4j, Heimdal, gifencoder, Ganymed SSH-2 for Java, dom4j, cyrus-sasl

Swatch, rrdtool, perdition, MySQL Connector/j, MySQL, mrtg, Dspam, ClamAV, amavisd-new, Postfix

OpenLDAP,php, SleepyCat, JavaMail, Rhino, libical, AND MORE!

What did we write? Integrated installer Integrated configuration Migration tools Core Mail Server Fully indexed and searchable All actions available via web services Support for standard protocols Modern Web 2.0 Clients AJAX, HTML, XHTML Autocomplete, Drag N Drop, Keyboard nav Connectors to popular clients (Olk, BB, Mac, Mobile, etc)

Integrated installer

Integrated configuration

Migration tools

Core Mail Server

Fully indexed and searchable

All actions available via web services

Support for standard protocols

Modern Web 2.0 Clients

AJAX, HTML, XHTML

Autocomplete, Drag N Drop, Keyboard nav

Connectors to popular clients (Olk, BB, Mac, Mobile, etc)

What is Open Technologies? Open Source Software Open APIs/Protocols Open Data Formats

Open Source Software

Open APIs/Protocols

Open Data Formats

No Platform left behind

Support Open and Closed Standards Clients Outlook 2003, 2007 Apple Desktop zSync Blackberry J2ME XHTML IMAP, POP, iCal, RSS/Atom, CalDAV zSync zSync iSync iSync MAPI Advanced (Ajax) Client Standard (HTML) Client zSync iPhone 3G Windows Mobile Zimbra Sync Zimbra Server iPhone Blackberry Symbian

What is Open Technologies? Open Source Software Open APIs/Protocols Open Data Formats

Open Source Software

Open APIs/Protocols

Open Data Formats

REST

Don’t trap user’s data

The long road Where do you start? Start SMALL Find a niche that gets you IN Make is EASY to switch Find ways to avoid corp IT Let the users decide

Where do you start?

Start SMALL

Find a niche that gets you IN

Make is EASY to switch

Find ways to avoid corp IT

Let the users decide

Start SMALL, Pick a niche We picked Mail and Address Book No Calendar in our 1.0 release Do something that nobody else has Search/Indexing, Web Services, AJAX client Listen to your early adopters Let users drive your roadmap Don’t worry about selling (for now)

We picked Mail and Address Book

No Calendar in our 1.0 release

Do something that nobody else has

Search/Indexing, Web Services, AJAX client

Listen to your early adopters

Let users drive your roadmap

Don’t worry about selling (for now)

Example ISPs & Portals (Sprint LEC)

Make it easy to start Migration tools included from the beginning Exchange, Outlook, Groupwise, IMAP, Domino Ability to run Zimbra and your current system Split email domain over two systems Ability to move users one-by-one Starts in small dept or with just a couple users Blackberry Redirector approach Large IT depts may slow enterprise wide adoption Supporting user’s existing clients helps ease transition

Migration tools included from the beginning

Exchange, Outlook, Groupwise, IMAP, Domino

Ability to run Zimbra and your current system

Split email domain over two systems

Ability to move users one-by-one

Starts in small dept or with just a couple users

Blackberry Redirector approach

Large IT depts may slow enterprise wide adoption

Supporting user’s existing clients helps ease transition

Example .EDU Customers

And finally….

And finally….

Business Model: Merchandizing!

Recipe for Commercial OSS Success Business model challenges incumbents Catch 22 for OSS of mature software OSS is also about Community Transparency Customer empowerment Compatibility With open source and proprietary infrastructure Innovation first! Price advantage alone insufficient Lead, don’t follow OSS is the “means”, not the “end”

Business model challenges incumbents

Catch 22 for OSS of mature software

OSS is also about

Community

Transparency

Customer empowerment

Compatibility

With open source and proprietary infrastructure

Innovation first!

Price advantage alone insufficient

Lead, don’t follow

OSS is the “means”, not the “end”

Example Business Customers Sinclair Broadcasting

Demo Yahoo! Zimbra Desktop

Thank You! Questions? More Information: www.zimbra.com/desktop www.zimbra.com/blog www.zimbra.com/forums

BACKUPS

BACKUPS

Yahoo! Zimbra Desktop and Set Up

Yahoo! Zimbra Desktop Calendar

Yahoo! Zimbra Desktop Document

Yahoo! Zimbra Desktop Zimlet