Know-How Now !
Business Success Webinar Series.
How to Create a Dream Team
in Your Business
Many staff cite that feedback about performance is crucial to
their job satisfaction. Learn the dos and don'ts of creating a
dream team at this powerful webinar.
sponsored by:
presented by the:

How to Create a Dream Team
in Your Business
Suzi Dafnis
Australian Businesswomen’s Network

How to Create a Dream Team
in Your Business
Fiona De Zotti
Australian Businesswomen’s Network

How to Create a Dream Team
in Your Business
Megan Tough
Complete Potential

How to Create a Dream Team
in Your Business
Creating a Dream Team…..
You need (among other things):
• The right people in right jobs
• To create an environment where people feel valued, and
• To engage people with the bigger picture – the vision and
goals of your business or team
• To let people know how their role fits in with the bigger
picture, and how they’re doing.

How to Create a Dream Team
in Your Business
The Performance Management Cycle

How to Create a Dream Team
in Your Business
Your role in creating a dream team…
• Translate business goals into individual job objectives and
standards
• Monitor performance and offer feedback
• Communicate and seek agreement on objectives
• Coach employees on how to achieve their performance objectives
• Identify employees strengths and weaknesses
• Generate and agree on development plans to build individual skills
and business capabilities

How to Create a Dream Team
in Your Business
Why Give Feedback?
The purpose of providing feedback is to affect behaviour. We
provide feedback either to:
1. reinforce positive behaviour
2. highlight aspects of behaviour which were less than effective in
the past, and explore ways of bringing about change

How to Create a Dream Team
in Your Business
What are some of the reasons we don’t give
feedback?
The giving and receiving of feedback is the most powerful
tool you have as a manager for:
• creating high performance teams
• improving productivity and
• instilling a high-achievement mindset.

How to Create a Dream Team
in Your Business
CARE - a simple feedback model
C Context or situation to which you want to draw attention
A Action or behaviour which occurred
R Results of that action
E Esteem of the people involved – or Explore options for new behaviours.

How to Create a Dream Team
in Your Business
CARE – an example
CONTEXT Over the last month I have noticed that your attitude towards your supervisor has
been hostile and adversarial.
ACTION When we spoke about this last week you advised me that you had a personal
situation which was affecting your performance at work. You assured me the
situation could resolve itself within days and that your attitude would return to
normal.
RESULT From my own observations and feedback from others, it is clear that you are still
being affected – your performance and attitude are beginning to have an impact on
the rest of the team.
ESTEEM This hasn’t happened before, and you are a valuable employee who usually
contributes positively to the team.
EXPLORE I’d really like to understand what’s happening, and how we can help you lift your
performance back to the levels I know you are capable of.

How to Create a Dream Team
in Your Business
Performance Killers
• Only caring about performance at the annual review
• Providing feedback poorly or not at all
• No goals or objectives
• No link to the bigger picture – how does what I do fit in?
• Provide no opportunity for learning or growth
• Different rules for managers and employees

How to Create a Dream Team
in Your Business
Balancing the Past with the Future
• what you achieved/didn’t achieve in last 6 months
Past • The size of your bonus based on pervious performance
• Mistakes
• Current goals and objectives
Present • How do you think you are going now?
• What skills do you need to develop to get better at your job?
Future • What kinds of roles are you interested in doing in the future?
• What skills do you need to progress towards that?

How to Create a Dream Team
in Your Business
How to develop your team
Different situations require different kinds of learning, and people’s
learning styles can be very different…
• On-the-job
• Formal training course
• Buddy
• Mentor
• Secondment
• Specific project work
• Diploma/Degree

How to Create a Dream Team
in Your Business
Training and Development plans
Current role Future Role
Technical Skills
Interpersonal Skills
Leadership Skills
Development ideas:
On-the-job
Formal courses
Mentor
Etc

How to Create a Dream Team
in Your Business
Recognising and Rewarding Performance
Financial reward should be fair or better
Recognition costs you nothing but gives you everything

How to Create a Dream Team
in Your Business
Creating a Dream Team…..
You need:
• The right people in right jobs
• To create an environment where people feel valued, and
• To engage people with the bigger picture – the vision and
goals of your business or team
• To let people know how they’re doing.

Resources
Questions?

Know-How Now !
Poll
Which of these suggested names for the new Australian Businesswomen's
Network Member Benefits initiative do you like MOST?
• herPerks
• herRewards
• Rewardher
• herBounty
• herBenefits

Know-How Now!
Business Success Webinar Series.
National – 15 October 2008
How to Grow Your Business
By Taking 3 Months Off.
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