Expecting the Unexpected: Managing IT Responsibilities in Non-Disaster Situations

Expecting the Unexpected: Managing IT Responsibilities in Non-Disaster Situations Perry Bratcher Library Systems Manager Northern Kentucky University Right Click Version 3.0 8/22/07

Disaster Recovery Planning Elements
Computer Hardware
Computer Software
Networking Equipment
Peripheral Equipment

Hang in there!

What is the missing element?
People!

Why Neglect the Missing Element? Necessary for:
Bringing up systems
Making assessments
Moving equipment
What happens if staff are unavailable?

Consider……
Think in terms of a backup, not a disaster

Types of “Non-disaster” Reasons for Personnel Backup:
Sabbaticals
Retirement
Death
Medical Leaves
Sickness
Vacation
Etc.

So What Do You Call This?
Personnel
Succession
Planning

So What Does It Include?
Mentoring
Cross-Training
Contingency Planning

Solutions for Successful Succession Planning
Short-term
Mid-term
Long-term

The Assessment “Grid” Unexpected Expected Long ( > 2 weeks) Med (4 days-2 wks) Short (1-3 days)

Elements for Review
Documentation procedures (Ugh!)
Routine for reporting on projects
Up-to-date job description
Performance review
Shared database of notes/history (yeah, right!)

Employee Involvement Critical
Think about “terms”
Questions to consider
How to handle resistance
Be An Example!

Putting it into Practice
Known Extended Leave
Skill sets and keeping current
Have employees look at scenarios

Personal Examples
Death of Long-time employee
Retirement of employee
Sabbatical

Issues Relating to Death of Employee
Cross-training
Passwords
Physical combinations
Contacts
Project statuses
Email monitoring

Issues Relating to Retired Employee
Job Description evaluation
Procedures
Distribution of duties
Review of Procedures
Application

Issues Related to Sabbatical (Extended Leave)
Job duties and procedures
Some duties left for return?
Some duties left undone?

In Summary
Think about your situation and apply what will work for you
Be Prepared!

Expecting the Unexpected: Managing IT Responsibilities in Non-Disaster Situations

by guestbc7e13 on Aug 29, 2007

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