Expecting the Unexpected: Managing IT Responsibilities in Non-Disaster Situations
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Expecting the Unexpected: Managing IT Responsibilities in Non-Disaster Situations

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Expecting the Unexpected: Managing IT Responsibilities in Non-Disaster Situations Expecting the Unexpected: Managing IT Responsibilities in Non-Disaster Situations Presentation Transcript

  • Expecting the Unexpected: Managing IT Responsibilities in Non-Disaster Situations Perry Bratcher Library Systems Manager Northern Kentucky University Right Click Version 3.0 8/22/07
  • Disaster Recovery Planning Elements
    • Computer Hardware
    • Computer Software
    • Networking Equipment
    • Peripheral Equipment
  • Hang in there!
  • What is the missing element?
    • People!
  • Why Neglect the Missing Element? Necessary for:
    • Bringing up systems
    • Making assessments
    • Moving equipment
    • What happens if staff are unavailable?
  • Consider……
    • Think in terms of a backup, not a disaster
  • Types of “Non-disaster” Reasons for Personnel Backup:
    • Sabbaticals
    • Retirement
    • Death
    • Medical Leaves
    • Sickness
    • Vacation
    • Etc.
  • So What Do You Call This?
    • Personnel
    • Succession
    • Planning
  • So What Does It Include?
    • Mentoring
    • Cross-Training
    • Contingency Planning
  • Solutions for Successful Succession Planning
    • Short-term
    • Mid-term
    • Long-term
  • The Assessment “Grid” Unexpected Expected Long ( > 2 weeks) Med (4 days-2 wks) Short (1-3 days)
  • Elements for Review
    • Documentation procedures (Ugh!)
    • Routine for reporting on projects
    • Up-to-date job description
    • Performance review
    • Shared database of notes/history (yeah, right!)
  • Employee Involvement Critical
    • Think about “terms”
    • Questions to consider
    • How to handle resistance
    • Be An Example!
  • Putting it into Practice
    • Known Extended Leave
    • Skill sets and keeping current
    • Have employees look at scenarios
  • Personal Examples
    • Death of Long-time employee
    • Retirement of employee
    • Sabbatical
  • Issues Relating to Death of Employee
    • Cross-training
    • Passwords
    • Physical combinations
    • Contacts
    • Project statuses
    • Email monitoring
  • Issues Relating to Retired Employee
    • Job Description evaluation
    • Procedures
    • Distribution of duties
    • Review of Procedures
    • Application
  • Issues Related to Sabbatical (Extended Leave)
    • Job duties and procedures
    • Some duties left for return?
    • Some duties left undone?
  • In Summary
    • Think about your situation and apply what will work for you
    • Be Prepared!