View stunning SlideShares in full-screen with the new iOS app!Introducing SlideShare for AndroidExplore all your favorite topics in the SlideShare appGet the SlideShare app to Save for Later — even offline
View stunning SlideShares in full-screen with the new Android app!View stunning SlideShares in full-screen with the new iOS app!
The Interactions Among Provision of Information , Customer's Perception and Customer's Satisfaction : A Study of B&B and Hotel Industries in Nantou County Presenter: Hsin-Pei Pan Advisor: Dr. Ching-Wei Ho Dr. Hsiao-Tung Hsu Date: March 23, 2010
Content Introduction Literature review Methodology
Definition of Provision of information personal (e.g., friends, relatives, and colleagues) marketer-dominated (e.g., advertisements and promotions) neutral (e.g., third-party such as travel agents and travel guides) experiential sources through direct contacts with retailer