Using Web 2.0 to Become a Recognized Oracle Expert


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Using Web 2.0 to Become a Recognized Oracle Expert

  1. 1. Using Web 2.0 to Become a Recognized Oracle Expert: Customer Panel Mohan Dutt VeriSign Inc
  2. 2. Mohan Dutt 1.0 <ul><li>Oracle user and implementer roles since 1996 </li></ul><ul><li>Oracle Metalink user since Metalink 1.0 </li></ul><ul><li>Oracle E-Business Suite user and implementer since Release 10.7 </li></ul><ul><li>Member of various Oracle list servers since 1996 </li></ul><ul><li>Oracle Application User Group (OAUG) member since 2000 </li></ul><ul><li>Oracle Certified Professional since 2000 </li></ul><ul><li>Oracle Open World presenter since 2001 </li></ul>
  3. 3. What is Web 2.0 ? <ul><li>Web 2.0 is commonly associated with web development and web design that facilitates interactive information sharing, interoperability, user-centered design and collaboration on the World Wide Web. </li></ul><ul><li>Examples of Web 2.0 include web-based communities, social-networking sites, video-sharing sites, Wikis and Blogs. </li></ul><ul><li>A Web 2.0 site allows its users to interact with other users or to change website content, in contrast to non-interactive websites where users are limited to the passive viewing of information that is provided to them. </li></ul>
  4. 4. Agenda 10 Top Things You May Not Know About My Oracle Support Community & Other Web 2.0 Offerings from Oracle
  5. 5. #1 – An Exclusive Community Built Just For You <ul><li>Login using your Oracle Metalink (now My Oracle Support) credentials </li></ul>Only registered customers, partners & employees form the community
  6. 6. #2 – Huge Portfolio of Products Covered <ul><li>Search the My Communities List on My Oracle Support Community </li></ul>Communities for almost entire footprint of Oracle products available
  7. 7. #3 – Moderated Forums Handled With Care <ul><li>Discussions are often moderated and threads are always answered </li></ul>
  8. 8. #4 – Oracle Knowledgebase At Your Fingertips
  9. 9. #5 – Customer Ecstasy <ul><li>Oracle invited suggestions for improvement when My Oracle Support Community was launched as a beta version </li></ul><ul><li>Suggestions were reviewed in great detail </li></ul><ul><li>Quick Response to several suggestions I made for My Oracle Support Community </li></ul><ul><li>Response from Oracle Vice President for My Oracle Support Community </li></ul><ul><li>Several suggestions accepted as future enhancements </li></ul><ul><li>Over the quarters, some of the suggestions have been already implemented </li></ul><ul><li>Oracle goes beyond ‘Customer Delight’ with this offering – this is sheer ‘Customer Ecstasy’ ! </li></ul>
  10. 10. #6 – Have You Mixed With the Who’s Who Lately? <ul><li>Oracle Mix – </li></ul>Join a group or add people to your network
  11. 11. #7 – Contribute and Vote on Community Ideas Contribute Vote
  12. 12. #8 – Follow Oracle Experts as they Tweet Real Time News From Oracle Experts on
  13. 13. #9 – Oracle Wiki Threaded Discussions on
  14. 14. #10 – Oracle Blogs Hot Off-The Press News From Oracle Experts
  15. 15. Oracle University Knowledge Center (OUKC) <ul><li>OUKC – </li></ul>Thousands of on-demand learning sessions
  16. 16. Oracle ACE Program <ul><li>Oracle ACE community: </li></ul>Find an ACE – Nominate or Get Nominated too
  17. 17. Professional Networking Group <ul><li>Join professional networking groups </li></ul>
  18. 18. On Twitter <ul><li>Follow me on Twitter - </li></ul>
  19. 19. Blog Author <ul><li>Oracle Certified Professionals Blog – </li></ul>
  20. 20. Special Interest Groups <ul><li>Founded Procurement SIG in 2002 </li></ul><ul><li>Founded Contracts SIG in 2004 </li></ul><ul><li>Founded General Ledger SIG in 2009 </li></ul>Go to User Communities on
  21. 21. OAUG Member of The Year Recognition for Volunteer Roles as part of User Community
  22. 22. Mohan Dutt 2.0 <ul><li>Oracle E-Business Suite R12 and 11i user and implementer </li></ul><ul><li>My Oracle Support Community Member since beta release </li></ul><ul><li>Member of almost several Web 2.0 communities: </li></ul><ul><ul><li>Oracle Mix </li></ul></ul><ul><ul><li>Oracle Wiki </li></ul></ul><ul><ul><li>Oracle University Knowledge Center </li></ul></ul><ul><ul><li>Twitter </li></ul></ul><ul><ul><li>Special Interest Group Chair </li></ul></ul><ul><ul><li>Blog Author </li></ul></ul><ul><ul><li>Professional Networking Groups </li></ul></ul><ul><ul><li>Author of 40 white papers presented at Oracle & OAUG conferences </li></ul></ul><ul><li>OAUG Member of the Year 2007 </li></ul><ul><li>Oracle Evangelist-at-large </li></ul>
  23. 23. All At A Glance My Oracle Support Community Oracle Mix Oracle Blogs Oracle Wiki Oracle Tweets
  24. 24. VeriSign at Oracle Open World 2009 <ul><li>Sunday, October 11, 10.00-11.00am – Session ID S312689: OAUG General Ledger Special Interest Group Meeting </li></ul><ul><li>Tuesday, October 13, 5.30-6.30pm - Session ID S311176: Global Credit and Collections Management for All Economies </li></ul><ul><li>Thursday, October 15, 10.30-11.30am – Session ID S309963: Using Web 2.0 to Become a Recognized Oracle Expert: Customer Panel </li></ul><ul><li>Thursday, October 15, 1.30-2.30pm - Session ID S308576: Ten Steps to Empowerment: Convert Custom Reports to Oracle Business Intelligence Publisher </li></ul>