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Communication Program Evaluation
- 1. Communication Evaluation Clemson Sports Medicine Department Abby Schreiter
- 2. Forms of Evaluation • Online survey • Informal question/answer session • Who? – Entry level employees
- 3. Focus of Evaluation • Does a communication hierarchy exist in your workplace? • Do you feel that you understand the communication hierarchy at your workplace? • Were you taught the proper chain of command and communication in your work place? • Do you feel comfortable going outside the communication hierarchy if their is a problem in your work place? • Do you know proper communication practice during emergency situations? • Do you know the proper communication practice during a inclement weather situation? • Do you know the proper communication practice during a typical office work day? • Do you have frustrations about the daily communication in your work place? • Do you feel comfortable approaching your supervisor about communications problems at work? • Is constructive criticism communicated in a positive manor in your workplace?
- 4. Results and Conclusions • Communication hierarchy exists, but is not effective. • Lack of knowledge of proper chain of command in various work settings • Frustrations with communication not being consistent. • ROOM for IMPROVEMENT!!
- 5. Ideas for Improvement • Web like communication system • Better communication orientation program • Explanation for different work situations • Identify proper means of communication
- 6. Communication Workshop Abby Schreiter Clemson Sports Medicine Department
- 7. Need for Effective Communication • Communication is always a topic at staff meetings • Discussed ideas/ways to improve with fellow staff members • Discussed importance of communication during emergency
- 8. Current Communication Attitudes 1. Do you know communication hierarchy in your workplace? 2. Has proper chain of command and communication channels been discussed formally? If yes, provide examples. 3. Do you know proper communication practice in various situations in your workplace? (Clarify situations – inclement weather, medical emergency, office work problems, etc) 4. What frustrations do you have with daily communication in your workplace? 5. What are ways to improve communication in your workplace? 6. Do you feel comfortable approaching supervisors about communication strategy and ways to improve it?
- 9. What are we currently using? University Board of Trustees University President • Word of mouth Athletic Director explanation • Inadequate flow chart Senior Associate Athletic Director Head Athletic Trainer/ Director of Sports Medicine Team Physician Assist. Athletic Trainer Assistant Athletic Trainer Men’s Assistant Athletic Assistant Athletic Trainer Assistant Athletic Trainer Assistant Athletic Trainer Soccer TrainerAssistant Baseball/Swimming and Women’s Basketball Women’s Soccer and Rowing Men’s Basketball Football Diving Insurance Coordinator Graduate Assistant Student Athletic Trainers Trainers
- 10. Forms of Communication • Phone – Office – Home – Cell • Email – After hours contact • Text Messaging – Between immediate staff, athletes, coaches • Formal Meetings/Conferences – Administration, beginning of the year
- 11. New and Improved Communication!!
- 12. Student Graduate Support Staff Student Athletic Assistant Athletic Trainer Coach Trainer Athlete Staff Insurance Team Supervisor Coordinator Physician Director Referral Sports Medicine Physicians/ Specialists Senior Associate Athletic Director Senior Associate Athletic Director Daily Athletic Director Communication University Chart President University Board of Trustees
- 13. Athlete Assistant Athletic Graduate Assistant Coach Director Athletic Trainer Staff Team 911 Supervisor Physician Student’s Support Staff Hospital Staff Director Sports Athlete’s Parents Medicine Senior Associate Athletic Director Head Athletic Director Athlete’s Parents ** Emergency Communication University ** Athletic Director calls parents incase of President death.
- 14. Emergency Weather Communication Flowchart Weather Data System Campus Staff Athletic Emergency Trainer System Graduate Alert Assistant Email/Text Adminstration Support Staff* Alert Sirens Athletic Trainer System Coach Community Community *denotes that these people are only Athlete contacted if necessary.
- 15. Communication Scenarios 1. Athlete is feeling sick with a headache, and stomach bug. 2. Athlete falls and collapses outside athletic venue. 3. Dark clouds are in the sky. 4. Schedule change and vacation time.