Unified Telecom

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Unified Telecom

  1. 1. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Unified
Telecom Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735 Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: info@unifiedtelecom.eu www.unifiedtelecom.eu 

  2. 2. 
 
 Copyright
©
Unified
Telecom
2009

 All
rights
reserved.

 
 The
information
in
this
document
is
subject
to
change
without
notice.

 
 The
statements,
configurations,
technical
data,
and
recommendations
in
this
document
are
 believed
to
be
accurate
and
reliable,
but
are
presented
without
express
or
implied
warranty.

 Users
must
take
full
responsibility
for
their
applications
of
any
products
specified
in
this
 document.

 
 
 
 The
information
in
this
document
is
proprietary
to
Unified
Telecom.

 
 Unified
Telecom,
Unified
Telecom
logo,
and
the
Globemark
are
trademarks
of
Unified
Telecom.

 
 
 All
other
trademarks
and
registered
trademarks
are
the
property
of
their
respective
owners.
 Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735 Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: info@unifiedtelecom.eu www.unifiedtelecom.eu 

  3. 3. 
 
 Company
Profile
 Unified
Telecom
enables
mobile,
fixed
and
computerized
communications
over
existing
 networks
with
limited
upfront
investments.

 The
Company’s
end
to
end
environment
opens
telecom
networks
to
small
and
medium
 companies
and
organizations
that
generate
a
new
value‐chain
like
hosters,
Internet
 service
providers,
integrators,
social
and
business
communities,
network
integrators
 and
software
developers.
 Founded
in
2009,
the
Company
has
more
than
decades
of
experience
in
environment
 installation
and
management
serving
millions
of
users
in
multiple
countries.

 
 Unified
Telecom
is
a
privately
held
company
with
head‐office
in
Belgium
 
 
 Leadership
 
 Unified
Telecom’s
team
is
comprised
of
seasoned
industry
experts
in
fixed
and
mobile
 telecommunications,
IT
and
unified
communications.
 
 
 Tim
De
Geyter
 
 is
an
expert
in
Sales
and
Marketing
with
world
 








 wide
experience
in
telecoms
 
 Jan
Yskout
 
 
 is
an
technical
operational
savvy
with
great
knowledge
in
 IT
security
with
great
project
management
skills
 
 Wouter
Avondstondt
 is
an
international
well
known
security
and
IT

 expert

 
 
 Paul
Depreeuw
 
 is
the
companies
financial,
accounting
and

 consolidation
guidance
 
 Koen
Steenkiste
 
 is
a
business
development
scholar
with
years
of

 International
startup
experience
in
fixed,
mobile
and
 Internet
Telephony
startups
 
 
 
 
 
 
 Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735 Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: info@unifiedtelecom.eu www.unifiedtelecom.eu 

  4. 4. 
 
 Concept
 
 A
 company
 providing
 a
 cloud
 of
 telecommunications
 software
 capabilities
 and
 customized
 support
 that
 allows
 our
 partners
 to
 enable
 mobile
 ,
 fixed
 and
 computer
 communications
over
the
standard
internet
without
investment.
 With
 a
 carrier
 grade
 soft‐switch
 we
 allow
 you
 to
 offer
 a
 wide
 range
 of
 commercial
 telephony
services
to
your
customers,
such
as:
 Full
featured,
multi‐tenant
hosted
PBX
 Wireless
VoIP
Solutions

 Internet
Telephony
Services
 Fixed
and
Mobile
Numbers
worldwide
 Toll‐free
and
number
translation
services
 Termination
capability.
 
 It
 provides
 integrated
 end
 user
 and
 telephone
 management,
 pre‐paid
 and
 post‐paid
 billing,
invoicing,
resellers
and
affiliates,
and
a
wide
range
of
telephony
features.
 The
environment
is
compatible
with
most
modern
telephone
systems,
including
all
 common
SIP
telephones,
all
common
SIP
and
IAX
PBXs,
traditional
PBXs
and
PSTN
 providers
supporting
Primary
Rate
ISDN
over
E1,
and
many
others.

 
 It
is
the
answer
for
a
pure
VoIP,
a
pure
traditional
telephony,
or
a
hybrid
world,
making
 it
ideal
for
transitioning
legacy
PBX
to
VoIP.
 
 There
are
many
other
products
available
to
provide
PBX
features,
multiple
levels
of
 reseller,
pre‐paid
billing,
post‐paid
billing
and
invoicing,
etc,
but
we
provide
all
of
these
 in
a
single
integrated
environment
combined
with
a
years
of
business
and
technical
 experience.
 
 
 But
Unified
Telecom
enables
more
then
just
the
technical
part
of
its
partners
business.
 
 As
we
have
been
taking
our
own
medicine
we
are
capable
of
supporting
our
partners
 business
plan
,
detect
and
setup
of
the
distribution
channels
,
sales
approach….
 

 Valid
information
and
proven
sales
models
for
Small
and
Medium
Business
offering
,
 hosted
offering
and
end2end
solutions
for
fixed
and
mobile
endpoints
are
made
 available
for
our
partners
and
customized
when
appropriate.
 
 
 
 
 
 Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735 Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: info@unifiedtelecom.eu www.unifiedtelecom.eu 

  5. 5. 
 
 
 The
Unified
Telecom
Cloud
 
 
 
 
 
 As
a
foundation
to
support
our
cloud,
a
cluster
is
suitable,
with
multiple
databases
and
 web
 machines,
 Asterisk
 machines,
 andOpenSIPS
 machines,
 and
 Test
 and
 staging
 server.
 This
 cluster
 has
 full
 redundancy
 
 and
 any
 single
 machine
 can
 crash
 with
 only
 a
 few
 seconds
 outage.
 This
 system
 can
 also
 be
 easily
 expanded;
 typically
 the
 Asterisk
 machines
 will
 run
 out
 of
 capacity
 first,
 and
 more
 can
 be
 added
 on
 the
 fly
 without
 affecting
service.
 
 
 Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735 Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: info@unifiedtelecom.eu www.unifiedtelecom.eu 

  6. 6. 
 
 Features
List
 Marketing
and
billing
features:
 Integrated
 pre‐paid,
 post‐paid,
 and
 external
 application
 billing
 of
 calls
 in
 and
 out,
 numbers,
telephone
lines,
etc.
 
 Resellers
 and
 Customers,
 cannot
 see
 which
 other
 customers
 are
 on
 the
 system,
 or
 even
 whether
 their
 parent
 reseller
 is
 the
 system
 owner
 or
 not.
 This
 makes
 the
 system
truly
multi‐tenant.
 
 The
resellers
can
set
their
own
prices
for
outbound
calls,

 
 
 numbers,
telephone
lines,
etc.

 
 Each
reseller
can
define
as
multiple
rate
plans,
and
assign

 
 
 different
customers
different
plans.
 
 The
system
owner
creates
groups
of
destination
patterns
and

 
resellers
set
how
much
markup
they
wish
to
charge
their
customers.
Call
prices
 can
have
start
and
end
dates
as
well
as
priorities.
This
allows
future
prices
to
be
 loaded
in
advance.
 Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735 Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: info@unifiedtelecom.eu www.unifiedtelecom.eu 

  7. 7. 
 
 
 Rate
plans
can
inherit
pricing
from
other
rate
plans,
allowing

 
 
 fine‐grained
control
of
pricing
for
different
customers

 
 
 without
needing
to
work
with
large
data
sets.
 
 Connection
to
PSTN
carriers
with
different
carriers
to
different

 
destinations.
 Each
 carrier
 can
 have
 prices
 set
 in
 any
 currency
 for
 each
 destination,
and
automatic
least
cost
routing
can
choose
the
cheapest
carrier
for
 each
destination.
Prices
can
imported
and
exported
from/to
a
spreadsheet.

 
 Routing
 to
 carriers
 can
 be
 configured
 per
 rate
 plan,
 allowing
 higher
 quality
 routes
 for
 premium
customers.

 
 Automatic
 failover
 and
 load
 balancing
 between
 carriers
 can
 be
 easily
 configured.
 Call
 completion
statistics
are
gathered
for
each
destination
for
each
carrier.
 
 Invoices
creation
for
each
customer.
Invoices
can
be
emailed
automatically.
Invoices
can
 be
reviewed,
edited,
and
approved
within
the
web
interface
before
being
sent.

 
 Search
 and
 download
 functionality
 invoices
 on
 the
 web
 interface,
 and
 manage
 which
 invoices
are
paid,
due,
or
overdue.

 Choice
of
which
currency
their
invoices
appear
in.

 PDF
invoices
can
be
downloaded
as
a
single
file
for
batch
printing.
 
 The
 full
 PBX
 interface,
 a
 simplified
 multi‐line
 residential
 interface,
 or
 a
 simplified
 interface
can
be
made
available
.
 
 Administer
prices,
numbers,
resellers,
etc,
on
the
web.
Prices
can
be
in
any
currency,
and
 the
 system
 will
 do
 conversions
 automatically.
 The
 web
 supports
 SSL
 (requires
 third
 party
certificate).

 
 The
 web
 interface
 can
 be
 re‐branded
 to
 your
 own
 design
 on
 a
 per
 rate
 plan
 basis,
 allowing
multiple
brandings
within
the
same
installation.
 
 The
 maximum
 number
 of
 each
 feature
 can
 be
 set
 per
 customer,
 and
 a
 number
 of
 each
 feature
can
be
included.
 
 Limitation
to
a
certain
number
of
concurrent
calls
is
supported.
 
 This
can
be
set
for
each
individual
customer,
and
for
inbound,
outbound,
and
total
calls.

 
 When
 customers
 reach
 their
 limit,
 additional
 calls
 can
 either
 be
 refused
 or
 can
 be
 allowed
at
additional
cost.
 
 Rate
 plans
 can
 optionally
 include
 a
 number
 of
 minutes
 per
 month.
 Once
 used
 up,
 call
 prices
revert
to
normal.
Minutes
call
option
roll
over
for
one
month.
Which
destinations
 Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735 Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: info@unifiedtelecom.eu www.unifiedtelecom.eu 

  8. 8. 
 
 use
 the
 included
 minutes
 can
 be
 configured
 on
 the
 web
 interface,
 and
 different
 rate
 plans
can
use
different
sets
of
destinations.
 
 Create
 products
 for
 customers
 to
 purchase.
 Products
 can
 be
 physical
 (such
 as
 SIP
 phones),
services,
or
blocks
of
minutes.
Billing
and
invoicing
for
products
is
integrated
 into
customers'
accounts.
Recurring
billing
is
supported.
 
 Other
charges
can
be
attached
to
customers'
accounts
for
extras
such
as
telephone
lines,
 DSL
circuits,
etc.

 
 Charges
can
be
one‐off,
monthly,
quarterly,
or
annual.
Charges
are
integrated
into
billing
 and
invoicing.
 
 Choose
 telephone
 numbers
 from
 a
 list,
 and
 forward
 them
 to
 telephones,
 external
 numbers,
hunt
groups,
IVRs,
etc.

 
 Different
 numbers
 can
 be
 priced
 at
 different
 rates,
 both
 by
 area
 code
 and
 by
 number
 vanity

 
 Both
inbound
and
outbound
calls
can
be
charged
at
different
rates
at
different
times
of
 the
day
and
different
days
of
the
week.
 
 New
 customers
 can
 sign
 up
 using
 a
 self
 service
 wizard.
 Resellers
 can
 set
 which
 rate
 plans
customers
may
choose
from
on
sign‐up.
 
 Calling
cards.
Resellers
can
set
their
own
prices
and
choose
features
available
to
users.
 Users
are
cut
off
when
credit
runs
out,
and
resellers
can
set
whether
a
warning
is
played
 to
 the
 user,
 called
 party,
 or
 both.
 Both
 inbound
 and
 outbound
 calls
 can
 be
 billed
 simultaneously.
Users
can
make
multiple
outbound
calls
from
one
inbound
call.
Systems
 with
hundreds
of
thousands
of
cards
are
currently
in
use.
 
 Call
 shops,
 where
 a
 customer
 can
 walk
 in,
 pay,
 and
 make
 calls
 from
 one
 of
 the
 shop's
 telephones.
 
 PayPal
 and
 direct
 debit
 integration
 for
 customers
 to
 top
 up
 their
 accounts
 and
 Credit
 card
integration
is
available
at
extra
cost.
 
 Sales
tax,
VAT,
etc,
can
be
automatically
calculated
and
added
to
invoices,
transactions,
 and
 CDRs.
 Multiple
 taxes
 can
 be
 applied,
 as
 either
 a
 percentage
 or
 a
 fixed
 amount.
 Customers
and
calling
cards
can
be
marked
as
either
liable
or
not
for
each
tax.
 
 Produce
pre‐paid
vouchers
to
sell
through
retail
channels.
Customers
can
redeem
these
 vouchers
automatically
on
the
web
interface
or
via
telephone.
 
 
 Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735 Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: info@unifiedtelecom.eu www.unifiedtelecom.eu 

  9. 9. 
 
 Customer
features:
 All
 of
 the
 following
 work
 seamlessly
 with
 multiple
 levels
 .
 Customers
 can
 define
 their
 own
settings
if
you
choose
to
allow
them
to,
and
they
are
billed
automatically.
 Per
customer
centrex
numbers
forwarded
to
sip
phones,
voicemail,
etc.
Each
customer
 can
define
their
own
feature
codes,
and
multiple
customers
can
define
the
same
 code
 with
 different
 destinations.
 Customers
 can
 change
 feature
 codes
 for
 voicemail,
etc,
as
they
wish.

 
 Calls
 can
 be
 authenticated
 by
 username
 and
 password,
 source
 IP
 address,
 callerid,
 account
and
PIN
entered
in
an
IVR,
or
called
number
prefix.
 
 
 Telephone
features
include
telemarketer
block,
caller‐id
block,
selectable
caller‐id
for
 both
 internal
 and
 external
 calls,
 call
 forwarding,
 variable
 ring
 time,
 do
 not
 disturb,
call
park,
etc.
 
 Voicemail
 with
 external
 access,
 email
 notification,
 web
 access
 to
 messages,
 and
 multiple
greetings
(unavailable,
busy,
and
temporary).
Greetings
can
be
uploaded
 and
downloaded
on
the
web
interface.
Notification
of
voicemails
can
be
via
MWI,
 email,
 SMS,
 and
 outbound
 calling,
 and
 work
 with
 messages
 left
 via
 telephone,
 web,
or
SOAP
API.
Dial
out
and
call
back
to
the
sender
can
be
supported
from
the
 voicemail
menu,
and
fully
integrated
with
billing.
 
 Multi‐level
 IVRs
 and
 auto
 attendants.
 Every
 key
 on
 the
 telephone
 keypad,
 as
 well
 as
 time
out,
can
be
assigned
to
any
feature
on
the
system,
or
to
an
external
number.
 External
calls
are
billed
to
the
IVR
owner.
The
messages
played
to
callers
can
be
 recorded
from
a
telephone
or
uploaded
in
a
.wav
file.
 
 Queues
/
ACD.
Unlike
Asterisk's
queues,
calls
can
be
queued
across
multiple
machines,
 with
the
machines
voting
on
which
call
gets
forwarded
to
an
agent
next.
Should
 one
machine
crash,
calls
on
other
machines
are
moved
up
the
queue.
Destinations
 can
 be
 telephones,
 external
 numbers,
 and
 SIP
 URIs.
 Queues
 can
 be
 assigned
 priorities,
 with
 calls
 on
 high
 priority
 queues
 delivered
 first.
 Reports
 can
 be
 generated
per
queue
and
per
agent.
 
 Conferencing.
 Customers
 can
 set
 when
 the
 conferences
 run,
 how
 many
 people
 may
 join,
 different
 PINs
 for
 administrators,
 talkers,
 and
 listeners,
 and
 a
 set
 of
 telephone
 numbers
 and
 email
 addresses
 to
 notify
 when
 conferences
 start.
 Conferences
 can
 be
 recurring
 on
 a
 daily,
 weekly,
 bi‐weekly,
 monthly,
 or
 bi‐ monthly
 basis.
 Numbers
 can
 route
 straight
 into
 a
 individual
 conference,
 either
 with
or
without
a
PIN.
 Fax
to
email
and
fax
to
mailbox
with
notification
via
email
and
SMS.
 
 Hunt
groups
can
call
telephones,
external
numbers,
and
SIP
URIs.
Hunt
groups
include
 Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735 Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: info@unifiedtelecom.eu www.unifiedtelecom.eu 

  10. 10. 
 
 many
find
me/follow
me
features.
 
 Group
and
number
pickup.
 
 Per
telephone
line
and
shared
speed
dials.
 
 Virtual
 telephones,
 where
 a
 telephone
 line
 can
 be
 logged
 in
 on
 top
 of
 a
 physical
 telephone
and
change
its
settings.
Virtual
telephones
can
move
between
physical
 telephones
 for
 a
 "hot
 desk"
 environment.
 This
 is
 sometimes
 known
 as
 "virtual
 extensions"
or
"extension
mobility".
 
 Calls
can
be
routed
by
date
and
time
of
day.
Dates
and
times
can
be
specified
up
to
2
 years
in
advance,
and
can
be
any
combination
of
times,
days
of
the
week,
days
of
 the
 month,
 months,
 and
 years.
 Routing
 can
 be
 changed
 instantly
 via
 web
 or
 telephone.
 
 
 Routing
of
calls
by
callerid,
by
exact
number,
area
code,
country,
etc.
For
example,
all
 calls
from
a
region
can
be
routed
to
the
branch
in
that
region.
 
 Routing
of
calls
by
regular
expressions
on
called/calling
numbers,
and
digits
entered
 by
the
caller.
 
 Routing
 of
 calls
 by
 3rd
 party
 web
 service.
 This
 can
 be
 configured
 by
 customers,
 allowing
them
to
control
their
numbers
from
their
own
web
server.
 
 Unlimited
 classes
 of
 service
 on
 outbound
 calls.
 Classes
 can
 be
 defined
 down
 to
 an
 individual
number.
 
 Call
 recording,
 with
 comprehensive
 search
 and
 listen
 on
 the
 web.
 Customers
 can
 be
 billed
 for
 both
 recording
 and
 storage.
 Recording
 can
 be
 done
 for
 all
 calls,
 a
 percentage
of
calls,
or
on
demand
at
the
start
of
a
call.
 
 Call
back
to
authenticated
callerids.
 
 Call
screening,
where
called
parties
are
asked
if
they
wish
to
accept
calls.
Callers
can
 be
asked
to
record
their
names,
their
callerid
can
be
played,
or
a
message
specific
 to
call
flow
can
be
played.
This
is
integrated
with
billing,
so
answered
call
legs
are
 billed
even
if
the
call
is
rejected
by
the
called
party.
 
 Paging,
with
auto‐answer
on
compatible
SIP
telephones.
 
 Dial
by
name,
integrated
with
the
main
user
database
and
voicemail
recorded
names.
 
 Busy
 lamps.
 Unlike
 other
 platforms,
 these
 work
 in
 a
 cluster
 where
 more
 than
 one
 machine
is
delivering
calls.
 Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735 Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: info@unifiedtelecom.eu www.unifiedtelecom.eu 

  11. 11. 
 
 
 Customers
 can
 view
 invoices,
 transactions,
 and
 CDRs
 (history
 of
 calls
 made)
 on
 the
 web,
 and
 download
 transactions
 and
 CDRs
 to
 a
 spreadsheet.
 CDRs
 include
 real
 time
call
costs.
 
 
 Customers
 can
 configure
 email
 alerts
 for
 abnormal
 or
 potentially
 fraudulent
 calls
 within
their
customer.
 
 Customers
 can
 automatically
 be
 notified
 when
 their
 balance
 drops
 below
 a
 set
 amount,
and
they
can
have
the
system
automatically
request
a
top‐up
when
this
 happens.
 
 
 Each
customer
can
be
in
a
different
time
zone,
set
on
the
web
interface.
All
dates
and
 times
the
customer
sees
on
the
web
and
invoices
are
in
their
local
time
zone.
 Click
 to
 dial
 on
 the
 web
 interface
 and
 SOAP
 API.
 This
 can
 be
 used
 for
 both
 outgoing
 and
 incoming
 calls.
 Incoming
 calls
 can
 be
 routed
 to
 any
 feature
 of
 the
 system
 such
 as
 telephones,
 queues,
 hunt
 groups,
 etc,
 making
 creation
 of
 "Click
 here
 to
 call
 us"
 links
 on
 customers'
 own
 websites
 easy.
 The
 customer
 is
 billed
 for
 any
 chargeable
calls.
 
 System
features:
 Runs
 on
 a
multiple
 machine
 cluster.
 Supports
 high
availability
and
 failover,
 allowing
 any
single
machine
to
crash
with
only
a
few
seconds
interruption
to
service.
The
 cluster
architecture
allows
extra
machines
to
be
added
at
need.
 
 Connects
to
any
third
party
system
supported
by
Asterisk.
This
includes
all
common
 SIP
telephones
and
softphones,
all
common
SIP
PBXs,
traditional
PBXs
and
PSTN
 providers
supporting
Primary
Rate
ISDN
over
E1
or
T1,
analogue
telephone
lines,
 and
others.
 
 
 The
switch
between
carriers
on
a
per
route
basis
on
the
fly.
If
a
carrier
starts
dropping
 calls,
switch
to
a
different
provider
will
happen
in
a
few
seconds.
Failsafe
routing
 can
also
be
configured
so
that
if
a
carrier
is
down,
calls
are
automatically
routed
 to
a
backup
carrier.
 
 SOAP
 API.
 This
 is
 capable
 of
 all
 the
 same
 actions
 as
 the
 web
 interface,
 and
 handles
 authentication
and
data
validation.
 
 G.729
support
 
 
 Unified Telecom B.V.B.A., Oudenaardsesteenweg 283, Bus 1, 9420 Erpe-Mere, Belgium, BE-0817.279.735 Tel. +32 9 298 05 86 - Fax +32 9 298 05 87 - E-mail: info@unifiedtelecom.eu www.unifiedtelecom.eu 


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