Verbal communication is to exchange information with others using a common spoken language
Any means of communicating that uses words, vocabulary, numbers and symbols and is organized in sentences using language .
We communicate face to face, by telephone or radio, or television using videoconferencing facilities
Communication can be: • one to one - talking and interacting with one other person • one to many - as a listener in an audience or as the speaker • in groups - talking together to share ideas or find solutions.
each conversation as an opportunity to grow in skill and awareness
each encounter as an opportunity to express more appreciation
each argument as an opportunity to translate your complaints into requests
Challenge Five Asking Questions more Open ended Challenge Six Expressing more appreciation, encouragement, delight Challenge One Listening more carefully and responsively Challenge Seven Seeing Every conversation— opportunity to grow Challenge Two Explain Conversational Intent and Invite Consent Challenge Three Expressing you more clearly and completely Challenge Four Translate complaints and Criticism into requests
C hallenge One Listening more carefully and responsively
Some conversations require a lot more time, effort and involvement than others. If you want to have a conversation that will require a significant amount of effort from the other person, it will go better if that person understands what he or she is getting into and permission to participate
“ Do you have a minute? Right now I'd like to talk to you about... Is that OK?”
Importance of this Challenge:
First, we give our listeners a chance to consent to or decline the offer of a specific conversation
Second, we help our listeners to understand the "big picture," the overall goal of the conversation-to-come.
Third, we allow our listeners to get ready for what is coming
And fourth, we help our listeners understand the role that we want them to play in the conversation: fellow problem solver, employee receiving instructions, giver of emotional support, and so on.
C hallenge Three Expressing you more clearly and completely
Give your listeners more information about what you are saying
When one person sincerely listens to another, a very creative process is going on in which the listener mentally reconstructs the speaker's experience. The more dimensions of your experience you share with the other person, it would be easy-to-grasp, and a very accurate and clear picture would be reconstructed in his / her mind.
Filling in the missing information
Your two o'clock is here,"
---- "Your client who made an appointment for two o'clock has arrived in the waiting room,"
In situations of change, ambiguity, conflict, or great emotional need, our "shorthand" way of speaking may not work at all for two possible reasons:
First, our listeners may fill in a completely different set of details than the one we intended
Second, our listeners may not understand the significance of what we are saying
Translate your (and other people's) complaints and criticisms into specific requests, and explain your requests
To get more cooperation from others, whenever possible, ask for what you want by using specific, action-oriented, positive language
"so that...", "it would help me to... if you would..." or "in order to... "
We have a tendency to complain rather than to request.
If we make a request, the other person could turn us down or make fun of us, and the risk of disappointment and loss of face is hard to bear.
If we complain, on the other hand, we stand on the emotional high ground and our listener is usually on the defensive.
Whenever we place people on the defensive, their capacity to listen goes down. Their attention and energy will often go into some combination of defending their position, saving face and counter-attacking.
"Will you please open the window?"
"May I please have a glass of water?"
"Will you please open the window so that we can get more fresh air in here?"
"May I please have a glass of water? I'm really thirsty."
In order to encourage your listeners to share more of their thoughts and feelings, ask "open-ended" rather than "yes/no" questions. Open-ended questions allow for a wide range of responses.
"How did you like that food/movie /speech/etc.?" will evoke a more detailed response than "Did you like it?“
" and more creatively..."
When we ask questions we usually ask powerful language tool to attract our listener. But most of the times we do fruitless questions.
Should ask “How” rather than “Why”
“ Why do I do this without any body?”
----- “How can I do this without anybody finding out? ”
To build more satisfying relationships with the people around you, make a conscious effort to express more gratitude, appreciation, delight, affirmation, and encouragement
To express gratitude in a meaningful way, a person needs to actually feel grateful, and that often involves looking at a person or situation from a new angle. Expressing appreciation thus involves both an expressive action and an inner attitud e
Living more gratefully
To be grateful for the goodness of simplest things
Good job done by your Team member
Tea prepared by your office boy
Turning of seasons
Exploring a new theme: Receiving each day as a gift
Thank you = yes to life
Expressing gratitude in the middle of a difficult life