Atos Consulting World Class IT Perspectives Technology Trends

World Class IT Perspectives – Technology trends September 2007

Agenda

1. Trigger

2. Our vision on current technology trends

Our suggested approach for trend watching

Examples and References

Agenda

1. Trigger

Why is trend watching and trends scanning relevant?

Utilise possibilities that new technologies provide

See what is going on in the market

See what competitors are investing in or perhaps are going to do

Break into possibilities for new business or utilize existing technology in another way

Think ahead

Provide a sound basis for timely technology investments

Agenda

1. Trigger

The big picture …

Ubiquitous bandwidth

Devices in all form factors

Platform independent

“ The network is the computer”

Always online, always connected Connectivity Dependability

Hardware, software and the network are coming together in a “ubiquitous computing world”...

Connection technology : GPRS, EDGE, UMTS, HSDPA, HSUPA, Bluetooth, WiFi, UWB, WiMax, ...

Devices : PDA, Smart Phone, UMPC, Tablet PC’s, Touch screens, TV’s, …

Operating : Windows, Linux, Mac, Unix, …

Enabling technology : IP, AJAX, GPS, RFID, ...

Applications/services : ERP, CRM, BI, Portal, SaaS, Collaboration, intelligent agents, games, ...

Extended enterprise : business partners, suppliers, customers, service providers, consultants, government bodies, ...

The functionality and ease of use of mobile/web applications will keep improving

More (wireless) bandwidth available (WiFi B/G/N, Bluetooth, UMTS/HSDPA, UWB, WiMax, …)

Faster, multifunctional devices and displays (PDA/GSM integration, interactive screens)

Secured information (DRM, Single Sign On, PKI, Biometrics)

New applications (web-services, e-learning, collaboration, unified messaging)

Integration of legacy applications (EAI, EIP)

All devices real time/on line connected

‘ Ubiquitous Desktop’, Instant synchronization

There are a lot of business and ICT trends at the moment …

Cost management (‘Rightsizing’)

Business intelligence

Business ICT Alignment

Outsourcing/BPO/ASP/Offshoring

Project management standards

Project portfolio management

Centralization/Shared services centers

Security and business continuity

Governance

Process- and Technological integration and standardization

Performance management

Utility based computing/ Grid computing

E-learning

Open source

Integration ICT/Consumer electronics (the ‘ten foot interface’)

Innovation

Web 2.0 (Wiki’s, Blogs, Communities)

…

Broadband internet (ADSL2+, VSDL,Cable, Fiber)

Mobile devices and wireless networks (GPRS, EDGE, UMTS, HSDPA, WiFi, Bluetooth, UWB, WiMax)

Enterprise applications (CMS, ERP, CRM, WFM, BI, Groupware, SCM, EIP, PSA, EAI)

Security technology (PKI, Firewalls, TTP)

Voice/Data integration (VoIP, VoDSL, VoWiFi, voice portals)

Storage networks (SAN/NAS)

Virtualization

Location based services (GPS)

Web services (XML, Soap, UDDI, AJAX, SaaS)

Smart displays

Peer to Peer

Home media networks

Mobile television (DVB-H)

IPv6

RFID

RSS

LAMP

...

So what technology should your organization invest in? Open or Closed Source? Desktop or “Webtop”? Best of Breed or Best of Suite? Wireless or Wireline?

The technology roadmap for the coming years consists of several roads...

Use of open source will increase (but proprietary software will stay as well!)

Knowledge of several, often competing/overlapping standards is necessary. These will have to be integrated in hybrid environments (.Net, J2EE, AJAX, Ruby on Rails)

Use of thin client (portal) concepts will increase. However, the fat client concept will also stay for a while (because of bandwidth costs, security demands and required functionality/flexibility)

The desktop environment will increasingly be accessed from outside the organization (via various devices)

Wireless technology will be added to and partially replace existing wireline environments

Flat screens and touch screens will gradually replace current CRT screens

Thanks to available bandwidth, peer to peer solutions for storage, processing and voice will be increasingly popular

Recognizing technology trends facilitates decisions on technology investments…

These are the technology trends we think your organization should consider investing in Interesting trends and opportunities for your organization can be identified using our trends scanning approach … Technologies Top 10

Technologies that help acting on fast changing business demands (EAI, BPM, SOA, SaaS)

Technologies that help ensure compliance and business continuity (PKI, Intrusion detection, Firewalls, Anti-Virus, Biometrics, Storage networks, UPS)

Technologies that enable your mobile workforce (push mail, smartphones, UMPC’s, WiFi, UMTS)

Technologies that facilitate knowledge development and knowledge sharing (E-Learning, Knowledge portals and Web 2.0 technologies like Wiki’s, Blogs, RSS feeds, podcasting, AJAX)

Technologies and Standards that prevent ‘vendor lock-in’ (Linux, Apache, MySQL, PHP, TCP/IP, IPSec, OpenDocument )

Technologies that enable new business opportunities (RFID, GPS, Multitouch, Artificial Intelligence, Virtual Reality)

Technologies that help to cut costs (virtualization, grid software, P2P, Telepresence, VoIP)

Technologies that enable effective IT Management processes (CMDB Software, Network management software)

New solutions from key vendors that enhance effectiveness/efficiency of business processes (ERP, CRM, BI, BSC tooling)

Technologies that help strengthen the interaction with the ‘outside world’ (corporate web site, web services, ‘green technology’)

Agenda

1. Trigger

Our suggested approach for trendwatching

4. Examples and References

Our ICT Scan method provides a structured approach for identifying the right technology trends for your organization

0 Deliverables

Approach

Case For Change

Start

0 Start project

Feasibility

Support

Orientation

Monitoring

3 Deliverables

Outline of possible utilization

Analyse organisational impact

What are our opportunities?

3 Vision

Relate processes to trends

Identify “high potentials”

Select trends

Determine org. impact

Were are we?

1 Internal analysis

Documentation available

Company procedures

Bottlenecks and wishes

Determine status ICT

1 Deliverables

Document ‘ist‘ situation

What is possible?

2 Trend Analysis

Determine relevant trends

IT-possibilities

Trend watcher

2 Deliverables

Report

Mapping of ICT-trends

What are we going to do?

4 Portfolio Analysis

Phase change approach

Define projects

Define plateaus

4 Deliverables

Plateau planning

As a starting point, we look at your organizations strategy and strategic positioning

Typical Goals Operational Excellence

Lower costs of products and services

Faster supply of products and services (time-to-market)

Consistent products and services

Value for your customers:

“ Good price”

“ Minimal acquisition costs”

“ Excellent value for money”

“ Easy doing business with”

“ Reliable products and services”

Typical Goals Product Leadership:

Higher quality products lead to higher value for the customer

More innovative and advanced products

Value for the customer

“ They are the most innovative"

“ Continuous innovation and creativity”

“ Always ahead”

Operational Excellence Product Leadership

Typical Goals concerning Customer intimacy:

Increase number of orders and acceptance of offers

Higher customer satisfaction

Higher market penetration and profit margins

Value for your customers:

“ This is exactly what we needed, at the right time , the right place, and the right price”

“ They are incredibly fast”.

“ Exceptional handling and service”

“ Smarter than the competition”

“ Building a partnership”

Customer Intimacy Product Leadership Innovation Customer Intimacy Operational Excellence Value Source: “The discipline of market leaders”, Treacy & Wiersema

Based on the strategic goals, we ‘map’ existing and new technologies in a portfolio that provides a sound direction for your technology investments question marks stars cash cows dogs Growth potential Return high low high low ? ? ? ? 1 2 3 5 4 Trend watch  Antenna function  Research  IT Visioning  Vendor watch Decision to pilot  Technology pilots  Build - up knowledge  Consider as standard Define standard  Add to standards  Mass deployment  Leverage knowledge  Leverage economy of scale Phase - out  Migrate  Manage legacy  Retire technology Monitor standard  Enforce standards  Audit deployment  ‘ Retirement’ watch (support, usability etc .)

The ICT scan helps to identify where you want to go and how are you going to get there

Identification of relevant IT trends, applications and standards

Development of a structured approach for technology innovation (vision, SWOT, Trends analyses, Plateau planning, Business cases)

Investments in new, meaningful ICT applications and enabling technologies

Establishing a ‘Trend antenna’ to monitor technology trends on a continuous basis

Vision

Agenda 1. Trigger 2. Our vision on current IT trends 3. Our suggested approach for trend watching 4. Examples and References

Over the years we have performed several ICT scans and shared our knowledge with various companies, business schools and universities

For more information please contact: Atos Consulting Papendorpseweg 93 3528 BJ Utrecht Tel. +31 (0) 30 299 4444 www.atosconsulting.nl e-mail: info@atosconsulting.nl