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Orl4820 marsolek m_week8_innovation plan

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Transcript

  • 1. Knowledge Age: Transformation of the Workplace Mike Marsolek ORL4820 – Professor Jones
  • 2. Transformation of the Work Place
    • Technology has altered the business landscape
    • Leadership must now alter its behavior
    • The following presentation will address key areas and steps of change
        • Culture
        • Innovation
        • Creativity
        • Rewards
        • Trust
        • Marketing
        • Change Organizational Structure
  • 3. Culture
    • New work behavior addresses expectations
      • Sociology of organization
      • Address different needs
        • Rationalist-driven by objectivity
        • Rebel-only accepts things their way
        • Sensualist-pleasure is biggest motivator
    • Flexibility
      • Work with diversity
      • Generational differences-especially X and Y
  • 4. Innovation
    • Making knowledge work a pleasure
      • Teaming and grouping – symbiosis
        • One Organization-One Culture
        • Promote strong norms that promote innovation
      • Knowledge work design-redesign
        • Reduce tedious aspects
        • Worker controls activity
        • Design work elements into a game format
          • What needs to be done
          • What are the performance characteristics
  • 5. Creativity
    • Reduce Top-Down decision making
    • Allow workers to make decisions about how the work is to be done – Objectively
    • Rewards for
      • new methods
      • New processes
      • New technology
      • Rewards for trying (even if it fails)
  • 6. Rewards
    • Change subconscious behavior
      • From manipulative to commitment-
        • especially important to New Generations
      • Create intrinsic reward method – given by ones self
        • Extrinsic awards are secondary but still valid
    • Reward behavior
      • Reward behavior in anticipation of outcome
      • Announce awards ahead of time;
        • Based on a given outcome
      • Reward innovation
  • 7. Trust
    • The Speed of Trust: The One Thing That Changes Everything (Stephen M.R. Covey, 2006)
    • This goes beyond social value –
    • Self Trust-Relationship Trust-Stakeholder Trust
      • 4 Cores of Credibility
        • integrity, intent, capabilities and results
      • 13 principles of behavior (My top 9)
        • Straight talk, respect, transparency,…listen first, keep commitments, extend trust, and Create an Action Plan
    • Inspiring Trust – Extend “Smart Trust”
  • 8. Marketing – Internal/External
    • Internal
    • More emphasis on internal marketing
    • Aligning goals and vision
    • Direct involvement with customer base
      • Surveys-
        • Satisfaction
        • Performance
    • External
    • Environmental landscaping
    • Competitive strategy
  • 9. Change Organizational Structure
    • Change hierarchy structure
      • Flat versus Tiered
      • Success requisites
        • Empowerment
        • Entrepreneurial model
        • Knowledge processes not bosses
    • Outcomes approach
      • Reduce monotony and predictability
      • Rotate outcomes through changes in:
        • Incentives
        • Bonuses
          • Random recognition of innovation
  • 10. Wrapping it All Up
    • Transition From:
    • Industrial age
      • Labor skill set
        • Outputs are operational and functional
    • To:
    • Knowledge Organization
      • Workers control methods of outputs
      • Choose types of tools through knowledge base
        • Rewards are both intrinsic and extrinsic
          • Independence provides a form of reward
  • 11. Success
    • Companies that have transformed provide proof: (GE and 3M are just two of many)
      • Greater objectivity
      • Improved outputs
      • Worker satisfaction
      • Improved profits
        • More innovative
        • More creative
        • More sustainable
      • (Amar 2002)
  • 12. References
    • Amar, A.D. 2002. Managing knowledge workers: Unleashing innovation and productivity. Quorum Books: Westport
    • Covey, Stephen. 2006. The Speed of Trust: One thing that changes everything. Free Press: New York

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