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AT&T Services, Inc.<br />Organizations by Design<br />Presenters: Toni Mattison & LaNore Hammond<br />
Interview<br />Toni Mattison is a former manager with BellSouth. After the merger of AT&T, SBC and BellSouth/Cingular, Ton...
Describe the culture of the organization.<br />
What are the stated and unstated goals of the organization?<br /><ul><li>Produce desired training outcomes
Provide measurement tools to acces training impacts
Use a systematic approach to design training programs using current and future platforms
Employees receive the knowledge and skills to be successful on the job
Use of strategic tools for training design and delivery</li></li></ul><li>How do think the structure of the organization c...
Do you think the culture is attributed to the leadership’s style and practices?<br />
Is there anything unique in the organization’s history that has influenced the structure and culture of the organization?<...
In your opinion, are the structure and culture of the organization an asset or a liability to its overall effectiveness ba...
Describe the change process that took place in your organization as a result of the organization’s changes (i.e., merger, ...
What major change directly impacted your organization?<br />Knowledge Check Question:<br />The importance of protecting pr...
Did the leadership anticipate any resistance? If so, what strategies were used by leadership to overcome the resistance?<b...
Describe the strategies used to communicate and sustain the changes in the organization. Were the strategies effective?<br...
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Organizations By Design

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Transcript of "Organizations By Design "

  1. 1. AT&T Services, Inc.<br />Organizations by Design<br />Presenters: Toni Mattison & LaNore Hammond<br />
  2. 2. Interview<br />Toni Mattison is a former manager with BellSouth. After the merger of AT&T, SBC and BellSouth/Cingular, Toni now works as an Associate Training Specialist for the Mobility Training and Delivery organization.<br />
  3. 3. Describe the culture of the organization.<br />
  4. 4. What are the stated and unstated goals of the organization?<br /><ul><li>Produce desired training outcomes
  5. 5. Provide measurement tools to acces training impacts
  6. 6. Use a systematic approach to design training programs using current and future platforms
  7. 7. Employees receive the knowledge and skills to be successful on the job
  8. 8. Use of strategic tools for training design and delivery</li></li></ul><li>How do think the structure of the organization contributes to the organization’s culture?<br />
  9. 9. Do you think the culture is attributed to the leadership’s style and practices?<br />
  10. 10. Is there anything unique in the organization’s history that has influenced the structure and culture of the organization?<br />
  11. 11. In your opinion, are the structure and culture of the organization an asset or a liability to its overall effectiveness based on both its stated and unstated goals?<br />
  12. 12. Describe the change process that took place in your organization as a result of the organization’s changes (i.e., merger, restructure, etc.)<br />
  13. 13. What major change directly impacted your organization?<br />Knowledge Check Question:<br />The importance of protecting proprietary information is to keep our _____________ safe.<br />customers<br />clients <br />legal information<br />testing data<br />
  14. 14. Did the leadership anticipate any resistance? If so, what strategies were used by leadership to overcome the resistance?<br />
  15. 15. Describe the strategies used to communicate and sustain the changes in the organization. Were the strategies effective?<br /><ul><li>Values
  16. 16. Beliefs
  17. 17. Measurement Tools</li></li></ul><li>To what degree was this change institutionalized by the organization? <br />
  18. 18. Do leaders and other members of the organization consider this change process a success or a failure? Why?<br />
  19. 19. Questions?<br />
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