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Glotel is one of the world's leading suppliers of resource and project solutions to the Telecommunications market sector. Glotel operates in more than 70 countries and has an extensive international network of offices providing multinational clients with local expertise on a global scale. Mohamad Ghani November 2008
To support its contractors and ensure that they are retained, especially for strategically important projects, Glotel has a Contractor Care Programme. This provides contractors with an extensive range of benefits and services, and helps to maintain continuity during their assignments.
This establishes Glotel commitment to deliver a measurable service and is monitored by Contractor Care Managers, who ensure that all contract renewals and issues are brought to clients’ attention at an early stage. It guarantees, among other things, prompt payments, monthly contact whilst on assignment etc.
Value Added Services
These include discounts on training, a contractor care hotline, financial/tax advice and, specifically for internationally-based contractors, assistance with flights, accommodation as well as health and legal issues.
The Care Pack
This provides all of the practical information which contractors, especially first-timers, need whilst on assignment including legal obligations.
This rewards contractors with prizes, including payments for referrals and greater discounts on training, dependent upon length of service.