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Project Human Resource Management

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  • Glotel

    1. 1. Glotel is one of the world's leading suppliers of resource and project solutions to the Telecommunications market sector. Glotel operates in more than 70 countries and has an extensive international network of offices providing multinational clients with local expertise on a global scale. Mohamad Ghani November 2008
    2. 2. Spring Group Overview <ul><li>Multi-brand company </li></ul><ul><li>Listed on the London Stock Exchange for 17 years </li></ul><ul><li>Annual revenues in excess of £500m </li></ul><ul><li>Total assets over £100m </li></ul><ul><li>Cash balance over £30m, no debt </li></ul><ul><li>993 internal employees </li></ul><ul><li>Size </li></ul><ul><ul><li>11,925 contractors placed in 2007 </li></ul></ul><ul><ul><li>8,650 temporary workers placed in 2007 </li></ul></ul><ul><ul><li>5,500 contractors on assignment </li></ul></ul><ul><ul><li>2,500 temporary workers on assignment </li></ul></ul><ul><ul><li>3,000+ perm placements in previous 12 months </li></ul></ul><ul><li>One of the global Top 5 Technology Staffing Services Companies </li></ul><ul><li>Investment in market leading back office systems </li></ul><ul><li>Quality assurance standards </li></ul>
    3. 3. Global Services <ul><li>Contract Services </li></ul><ul><li>Permanent Recruitment </li></ul><ul><li>IT Verticals </li></ul><ul><li>Executive PAs </li></ul><ul><li>Qualified Recruitment </li></ul><ul><li>Employed Consultants </li></ul><ul><li>Managed Teams </li></ul><ul><li>Dual Shore </li></ul><ul><li>Contract Services </li></ul><ul><li>Permanent Recruitment </li></ul><ul><li>Sales & Marketing </li></ul><ul><li>Commercial Recruitment </li></ul><ul><li>Accountancy Personnel </li></ul><ul><li>Recruitment Managed Services </li></ul><ul><li>E-Recruitment Implementation </li></ul><ul><li>Consulting Services </li></ul><ul><li>Telco expertise </li></ul><ul><li>Global </li></ul><ul><li>Consulting </li></ul>
    4. 4. Glotel - Corporate Overview <ul><li>Founded in 1989 in the United Kingdom </li></ul><ul><ul><li>Sean Woods - based in London </li></ul></ul><ul><ul><li>Andy Baker - based in the U.S. </li></ul></ul><ul><li>Global human capital resource provider </li></ul><ul><ul><li>Staff augmentation </li></ul></ul><ul><ul><li>Permanent placement </li></ul></ul><ul><ul><li>Project Solutions </li></ul></ul><ul><li>Strategic market focus with global capabilities </li></ul><ul><ul><li>Telecommunications </li></ul></ul><ul><ul><li>Technology </li></ul></ul><ul><ul><li>Networking </li></ul></ul><ul><li>2007 Global sales of £145.5m </li></ul><ul><ul><li>32% growth </li></ul></ul><ul><ul><li>24 offices worldwide </li></ul></ul><ul><ul><li>276 employees </li></ul></ul><ul><li>Independent legal entity and wholly owned subsidiary of Spring Group </li></ul><ul><li>Currently supplying </li></ul><ul><ul><li>1750 consultants </li></ul></ul><ul><ul><li>50 countries </li></ul></ul>
    5. 5. Glotel - Worldwide Locations <ul><li>UK Offices </li></ul><ul><li>Birmingham </li></ul><ul><li>Bristol </li></ul><ul><li>London </li></ul><ul><li>European Offices </li></ul><ul><li>Rome, Italy </li></ul><ul><li>Milan, Italy </li></ul><ul><li>Athens, Greece </li></ul><ul><li>Brussels, Belgium </li></ul><ul><li>Amsterdam, Netherlands </li></ul><ul><li>Frankfurt, Germany </li></ul><ul><li>Düsseldorf, Germany </li></ul><ul><li>Asia Pac Offices </li></ul><ul><li>India (Unmanned) </li></ul><ul><li>Melbourne </li></ul><ul><li>New Zealand </li></ul><ul><li>Perth </li></ul><ul><li>Singapore (Unmanned) </li></ul><ul><li>Sydney </li></ul><ul><li>South America Offices </li></ul><ul><li>Buenos Aires </li></ul><ul><li>US Offices </li></ul><ul><li>Atlanta </li></ul><ul><li>Chicago </li></ul><ul><li>Dallas </li></ul><ul><li>Illinois </li></ul><ul><li>New York </li></ul><ul><li>Philadelphia </li></ul><ul><li>Phoenix </li></ul><ul><li>San Diego </li></ul><ul><li>San Francisco </li></ul><ul><li>San Jose </li></ul>
    6. 6. The Market – Our View <ul><li>Demand has risen for IT Skill sets through out 2007 and into 2008 </li></ul><ul><li>Pressure to upgrade networks and back-office systems in order to deliver more services to customers </li></ul><ul><li>Increased competition for ‘A’ players </li></ul><ul><li>Tighter recruitment controls </li></ul><ul><ul><li>Fewer suppliers </li></ul></ul><ul><ul><li>Legal requirements (compliance) </li></ul></ul><ul><li>Partnerships, not body shops </li></ul><ul><ul><li>Immigration & tax compliance </li></ul></ul><ul><ul><li>In-country Solutions </li></ul></ul><ul><ul><li>Risk sharing </li></ul></ul>
    7. 7. <ul><li>RF Cellular Planners </li></ul><ul><li>RF Transmission Planners </li></ul><ul><li>Construction Engineers/Supervisors </li></ul><ul><li>N/W Performance and Management Engineers </li></ul><ul><li>IN Development and Implementation Engineers </li></ul><ul><li>OSS Engineers </li></ul><ul><li>Project Managers </li></ul><ul><li>Design Consultants </li></ul><ul><li>Network Architects </li></ul><ul><li>Installation & Test Engineers </li></ul><ul><li>Network Managers </li></ul><ul><li>Voice and Data Support Engineers </li></ul><ul><li>Software Development and Verification </li></ul><ul><li>Operations and Maintenance Engineers </li></ul><ul><li>Voice and Data Consultants </li></ul>Consultants & Skills - Telecomm <ul><li>GSM, TDMA, CDMA, GPRS, EDGE, UMTS/3G </li></ul><ul><li>RAN, RNC, Node B </li></ul><ul><li>BTS, BSS, MSC, OMC, NSS, OSS, NOC, </li></ul><ul><li>Fixed Radio Access, </li></ul><ul><li>Private Mobile Radio </li></ul><ul><li>TETRA </li></ul><ul><li>Microwave - P to P, LMDS </li></ul><ul><li>PDH, SDH, DWDM </li></ul><ul><li>VoIP, ATM/Frame Relay </li></ul><ul><li>ADSL, Broadband </li></ul><ul><li>Call Centre - IVR/CTI </li></ul><ul><li>VAS - SMS/MMS/IN </li></ul><ul><li>Billing & CRM </li></ul><ul><li>Mediation & Provisioning </li></ul>Consultants Skills
    8. 8. Consultants & Skills - IT <ul><li>Project Management /programme </li></ul><ul><li>Database Administration </li></ul><ul><li>Software Architecture </li></ul><ul><li>Security Consultants </li></ul><ul><li>Technical Testing </li></ul><ul><li>Systems Engineering </li></ul><ul><li>Network Planning </li></ul><ul><li>Network Implementation </li></ul><ul><li>Web Development </li></ul><ul><li>CRM/ERP Consultants </li></ul><ul><li>E-Commerce & web development </li></ul><ul><li>System and development/programming </li></ul><ul><li>Networking/desktop engineering </li></ul><ul><li>Application/helpdesk support </li></ul><ul><li>VOIP </li></ul><ul><li>Radio & Cellular </li></ul><ul><li>Unix System Administration </li></ul>
    9. 9. Market Specialisation Network Wireless IT Telecomm 97,504 33,347 66,312 63,975 387 On Database On Placement 535 352 475
    10. 10. Client Experience clients
    11. 11. Cisco Projects <ul><li>Glotel offers practical approach to your business,It helps you unite existing networks and applications </li></ul><ul><li>We provide our clients with highly qualified Cisco consultants and specialists to help your organisation. </li></ul><ul><li>Maintain security and access policies for devices and networks </li></ul><ul><li>Currently we are Supplying a variety of resource solutions to Cisco and their partners around the world </li></ul><ul><ul><li>    Network Security Architecture Planning and Design </li></ul></ul><ul><ul><li>    Project planning and Risk mitigation </li></ul></ul><ul><ul><li>    Change management (advisory) </li></ul></ul><ul><ul><li>   Maintenance of Configuration Items for hardware and software </li></ul></ul>
    12. 12. Project Focus – Voice&Data Networks <ul><li>Supplying full Project Lifecycle Voice & Data Network skills for 5 years </li></ul><ul><ul><li>CCIE Engineers (R&S,Voice, Security,) </li></ul></ul><ul><ul><li>IP Telephony </li></ul></ul><ul><ul><li>Support (Technical Operations) </li></ul></ul><ul><li>Supplying a variety of Customers & Projects around the world: </li></ul><ul><ul><li>NSN Global projects </li></ul></ul><ul><ul><li>Ericsson Global projects </li></ul></ul><ul><ul><li>Devoteam Middle East projects in Saudi Arabia, Dubai </li></ul></ul><ul><ul><li>Cisco Systems, for projects in UK, Middle East </li></ul></ul><ul><ul><li>Operators: </li></ul></ul><ul><ul><ul><li>Throughout Europe </li></ul></ul></ul>
    13. 13. Standard Service - Time & Materials <ul><li>Compliance </li></ul><ul><li>Research and delivery </li></ul><ul><li>Logistics </li></ul><ul><li>Insurance </li></ul><ul><li>Monthly payment of contractors </li></ul><ul><li>Management information </li></ul><ul><li>Contractor care </li></ul><ul><li>Search and selection </li></ul><ul><li>Advertising </li></ul><ul><li>Screening and referencing </li></ul>
    14. 14. Global Compliance What type of solution do you seek? <ul><li>Internal Compliance Team </li></ul><ul><li>Bespoke global solutions </li></ul><ul><ul><li>Immigration </li></ul></ul><ul><ul><ul><li>Business Visa/Work Permit/Sponsorship </li></ul></ul></ul><ul><ul><li>Labour Law/Co-employment </li></ul></ul><ul><ul><li>Corporate aspects </li></ul></ul><ul><ul><ul><li>Withholding Tax </li></ul></ul></ul><ul><ul><li>Individual contractor aspects </li></ul></ul><ul><ul><li>Insurance </li></ul></ul><ul><li>Current solutions for 50+ countries </li></ul><ul><li>Working World-wide newsletter </li></ul><ul><li>True value-add to HR, Procurement and Legal departments </li></ul>
    15. 15. Contractor Care <ul><li>To support its contractors and ensure that they are retained, especially for strategically important projects, Glotel has a Contractor Care Programme. This provides contractors with an extensive range of benefits and services, and helps to maintain continuity during their assignments. </li></ul><ul><li>Contractor Charter </li></ul><ul><ul><li>This establishes Glotel commitment to deliver a measurable service and is monitored by Contractor Care Managers, who ensure that all contract renewals and issues are brought to clients’ attention at an early stage. It guarantees, among other things, prompt payments, monthly contact whilst on assignment etc. </li></ul></ul><ul><li>Value Added Services </li></ul><ul><ul><li>These include discounts on training, a contractor care hotline, financial/tax advice and, specifically for internationally-based contractors, assistance with flights, accommodation as well as health and legal issues. </li></ul></ul><ul><li>The Care Pack </li></ul><ul><ul><li>This provides all of the practical information which contractors, especially first-timers, need whilst on assignment including legal obligations. </li></ul></ul><ul><li>Loyalty Programme </li></ul><ul><ul><li>This rewards contractors with prizes, including payments for referrals and greater discounts on training, dependent upon length of service. </li></ul></ul>
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