Management and Planning in Today’s Organization 14 Chapter © 2004 by Nelson, a division of Thomson Canada Limited.

Learning Goals What is the role of management? What roles do managers take on in different organizational settings? What set of managerial skills is necessary for managerial success? What are the four types of planning? What is a mission statement?

What is the role of management?

What roles do managers take on in different organizational settings?

What set of managerial skills is necessary for managerial success?

What are the four types of planning?

What is a mission statement?

Learning Goals (cont’d) What are contingency plans and why are they important? What trends will affect management in the future?

What are contingency plans and why are they important?

What trends will affect management in the future?

Learning Goal 1 What is the role of management?

What is the role of management?

Management: the process of guiding the development, maintenance, and allocation of resources to attain organizational goals

the process of guiding the development, maintenance, and allocation of resources to attain organizational goals

Activities of Management Planning Organizing Leading Controlling

Planning

Organizing

Leading

Controlling

Learning Goal 2 What roles do managers take on in different organizational settings?

What roles do managers take on in different organizational settings?

Types of Management Roles Informational monitor, disseminator, and spokesperson Interpersonal figurehead, leader, and liaison Decisional entrepreneur, disturbance handler, resource allocator, and negotiator

Informational

monitor, disseminator, and spokesperson

Interpersonal

figurehead, leader, and liaison

Decisional

entrepreneur, disturbance handler, resource allocator, and negotiator

Decision Making Process Define the problem Search for solutions Analyze the alternatives Select one or more alternatives Put the plan into action Follow up

Define the problem

Search for solutions

Analyze the alternatives

Select one or more alternatives

Put the plan into action

Follow up

Learning Goal 3 What set of managerial skills is necessary for managerial success?

What set of managerial skills is necessary for managerial success?

Managerial Skills Technical skills specialized knowledge and expertise Human relations skills interpersonal and communication skills Conceptual skills understanding the big picture Global management skills ability to operate in diverse environments

Technical skills

specialized knowledge and expertise

Human relations skills

interpersonal and communication skills

Conceptual skills

understanding the big picture

Global management skills

ability to operate in diverse environments

Managerial Skills

Learning Goal 4 What are the four types of planning?

What are the four types of planning?

Four Types of Planning Alternative actions for unusual or crisis situations Contingency Planning Creating very specific policies and procedures Operational Planning To implement a strategic plan; shorter term and more specific Tactical Planning Long range, broad goals Strategic Planning

Contingency

Planning

Operational

Planning

Tactical

Planning

Strategic

Planning

Learning Goal 5 What is a mission statement?

What is a mission statement?

Mission Statement: the formalization statement of an organization’s purpose and reason for existing

the formalization statement of an organization’s purpose and reason for existing

The Strategic Planning Process

Learning Goal 6 What are contingency plans and why are they important?

What are contingency plans and why are they important?

Contingency Plans: plans that identify alternative courses of action for very unusual or crisis situations

plans that identify alternative courses of action for very unusual or crisis situations

Importance of Contingency Plans Contingency plans are needed to cope with unforeseen circumstances such as: Natural disasters Acts of terrorism Radical new technology

Contingency plans are needed to cope with unforeseen circumstances such as:

Natural disasters

Acts of terrorism

Radical new technology

Learning Goal 7 What trends will affect management in the future?

What trends will affect management in the future?

Trends in Management Increased employee empowerment Proliferation of information technology Increase in global management

Increased employee empowerment

Proliferation of information technology

Increase in global management