How to Make a Difference
in Interacting with Others.




         George Vukotich, Ph.D.
WHY IT’S IMPORTANT
•   Change (in many ways)
•   Globalization
•   Mobility
•   Speed
•   Technology
•   Standardization (...
KEY AREAS
   Dimensions of Trust

   Barriers to Building Trust

   Impact on the Organization’s Talent Base

   Build...
TRUST

The sharing of information and feelings with
 others with the hope that by sharing it will bring
 us closer to the ...
WHERE TRUST MAKES A
         DIFFERENCE
   Impact on Relationships

   Impact on Productivity

   Impact on Innovation
...
DIMENSIONS OF TRUST




           TRUST
           TRIAD

And I am willing to RISK more in
        the relationship.
ENABLERS AND INHIBITORS

  ENABLERS     INHIBITORS
WHO WE IMPACT

Why we want
                                                              drives what and
to do things…
   ...
RIGHT RESULTS RIGHT WAY

                Culture of “Winner Take All”      Successful Individual

                        ...
BARRIERS TO BUILDING TRUST

   Past Experiences

   Personal Values and Beliefs

   Rewards Systems

   Filters and Bi...
DEGREES OF TRUST (HELP)
                                                         Do it All

                              ...
BARRIER BUILDERS

         MISPERCEPTIONS




 DAMAGED                   MISSED
REPUTATIONS   Lead to…   OPPORTUNITY
THE STATUS QUO




   3 Sides of
 the Status Quo

  Familiarity
IMPACT ON AN ORGANIZATION’S
        TALENT BASE
   Recruiting / Selection

   Career Development

   Performance Manage...
DIMENSIONS OF MANAGEMENT


     LOW
              DEPENDENT     REFERENT
   need for
                             EXPERT
 ...
FIXING SYMPTOMS
         OR SOLVING PROBLEMS
   Things happen – what makes a difference is how we
    react to what happe...
FEAR
 Personal Fear (self doubt)
 Fear of Others (what they can do to us)
 Fear of the Organization (larger fear)


 R...
HOW TO BUILD TRUST



          WHAT
         BUILDS
         TRUST

Accepting risk collectively.
HOW TO MAKE A DIFFERENCE



         3 Key
        Solution
       Techniques

    Support…the Outcome
THINGS TO THINK ABOUT

   What can be done to accelerate trust
    building?

   If trust is damaged how can it be repai...
WHAT CAN YOU DO



      Keys
        to
     Success

  Work Within Your
 Collective Strengths
How to Make a Difference
in Interacting with Others.


     George Vukotich
BREAKING
            THE C H A I N S

           OF
              CULTURE
BUILDING TRUST IN INDIVIDUALS, TEAMS, AND ORGANI...
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Culture Slides Breaking The Chains Of Culture Building Trust In Individuals Teams And Organizations 2009

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This set of slides covers the material in the book Breaking the Chains of Culture - Building Trust in Individuals, Teams, and Organziations. The book was written by George Vukotich, Ph.D.

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Culture Slides Breaking The Chains Of Culture Building Trust In Individuals Teams And Organizations 2009

  1. 1. How to Make a Difference in Interacting with Others. George Vukotich, Ph.D.
  2. 2. WHY IT’S IMPORTANT • Change (in many ways) • Globalization • Mobility • Speed • Technology • Standardization (or lack of) • Diversity Need others to get things done.
  3. 3. KEY AREAS  Dimensions of Trust  Barriers to Building Trust  Impact on the Organization’s Talent Base  Building a Culture of Trust
  4. 4. TRUST The sharing of information and feelings with others with the hope that by sharing it will bring us closer to the person we share with, and that they may have some ideas or offer to help us in some way.
  5. 5. WHERE TRUST MAKES A DIFFERENCE  Impact on Relationships  Impact on Productivity  Impact on Innovation  Impact on the Ability to Change
  6. 6. DIMENSIONS OF TRUST TRUST TRIAD And I am willing to RISK more in the relationship.
  7. 7. ENABLERS AND INHIBITORS ENABLERS INHIBITORS
  8. 8. WHO WE IMPACT Why we want drives what and to do things… how we act… Organization Teams Individuals RELATIONSHIPS which impacts our capacity to trust others.
  9. 9. RIGHT RESULTS RIGHT WAY Culture of “Winner Take All” Successful Individual Successful Organization No Collaboration Right Results Collaboration, Sharing, Development Review Strategy Opportunity to Develop Review Individual Organization and Individual Wrong Results Wrong Way Right Way
  10. 10. BARRIERS TO BUILDING TRUST  Past Experiences  Personal Values and Beliefs  Rewards Systems  Filters and Biases
  11. 11. DEGREES OF TRUST (HELP) Do it All Mentoring Increasing Degrees of Assistance Desire to Help You Guidance Direction Hand-off Avoidance Sabotage Increasing Degrees of Commitment to You
  12. 12. BARRIER BUILDERS MISPERCEPTIONS DAMAGED MISSED REPUTATIONS Lead to… OPPORTUNITY
  13. 13. THE STATUS QUO 3 Sides of the Status Quo Familiarity
  14. 14. IMPACT ON AN ORGANIZATION’S TALENT BASE  Recruiting / Selection  Career Development  Performance Management  Turnover:  Forced vs. Voluntary  Push / Pull Factors
  15. 15. DIMENSIONS OF MANAGEMENT LOW DEPENDENT REFERENT need for EXPERT control HIGH MICRO need for CONTROLLING MANAGER control LOW HIGH level of level of knowledge knowledge
  16. 16. FIXING SYMPTOMS OR SOLVING PROBLEMS  Things happen – what makes a difference is how we react to what happens.  Avoidance  Ready, Fire, Aim  Blaming others
  17. 17. FEAR  Personal Fear (self doubt)  Fear of Others (what they can do to us)  Fear of the Organization (larger fear)  Recognize where it comes from  Alternatives / Contingencies  Alliances
  18. 18. HOW TO BUILD TRUST WHAT BUILDS TRUST Accepting risk collectively.
  19. 19. HOW TO MAKE A DIFFERENCE 3 Key Solution Techniques Support…the Outcome
  20. 20. THINGS TO THINK ABOUT  What can be done to accelerate trust building?  If trust is damaged how can it be repaired?  Does the level of trust have an impact on the overall success of individuals and organizations?
  21. 21. WHAT CAN YOU DO Keys to Success Work Within Your Collective Strengths
  22. 22. How to Make a Difference in Interacting with Others. George Vukotich
  23. 23. BREAKING THE C H A I N S OF CULTURE BUILDING TRUST IN INDIVIDUALS, TEAMS, AND ORGANIZATIONS George Vukotich, Ph.D.

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