Government Performance Management Week 2010
                                                                  April 19 – 2...
Government Performance Management Week


                                       April 19, 2010
Government Performance Management Week

                                                                   STRATEGIC PLANN...
Government Performance Management Week

April 20, 2010,               CONTINUED        ...
Government Performance Management Week

                                PERFORMANCE-BASED BUDGETING
April 22, 2010        ...
Government Performance Management WeekWeek
    Government Performance Management
Jon Desenberg, Policy...
Government Performance Management Week Week
                                                            Government Perform...
Government Performance Management Week
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  1. 1. Government Performance Management Week 2010 April 19 – 23, Atlanta, GA Translate Organizational Strategies into Tangible Results for Taxpayers and Stakeholders Government Performance Management Week Receive up to 30 CPE Credits Featuring Three Interactive Core Courses: COURSE 1: COURSE 2: COURSE 3 Strategic Planning Performance Measurement Performance-Based Budgeting Create clearly defined end outcome Learn how to use organizational Implement budget-performance goals and develop strategies to goals and objectives to develop integration to ensure resources are meet organizational objectives appropriate performance measures being used and allocated effectively Link Your Budget to Your Strategic Plan to Stretch Program Dollars
  2. 2. Government Performance Management Week STRATEGIC PLANNING April 19, 2010 Who 8:30 Conference Registration and Continental Breakfast Should Attend 9:00 Step 1: Connect Strategic Planning and Organizational Results • Directors of Strategic • Discover why traditional strategic planning processes often fall short of Planning delivering results • Identify the characteristics and requirements of successful strategic plans, planning • Program Managers processes and implementation • Receive updates on the latest government performance mandates • Program Analysts • Budget Officers Step 2: Identify the Seven Strategic Elements of • Performance Analysts Results-Oriented Agencies • Establish clear linkages to provide a visible chain of evidence to current agency value • Measure the importance and relative impact of agency strategies Reasons • Clearly communicate agency priorities and goals to all stakeholders 12:00 to Attend Lunch Break 1. Learn how to use the performance measures your organization has generated 2. Discover how to ensure strategic initiatives stay “ To help build a new foundation for on track the 21st century, we need to reform our 3. Align your program mission and performance measures government so that it is more efficient, more for greater results transparent and more creative. That will 4. Examine which programs demand new thinking and a new sense of responsibility for every dollar that is spent. ” are the best use of agency resources 5. Overcome challenges PRESIDENT BARACK OBAMA in performance-based budgeting
  3. 3. Government Performance Management Week STRATEGIC PLANNING April 19, 2010, CONTINUED April 20, 2010 1:00 8:30 Continental Breakfast Step 3: Evaluate Strategy and Assess Stakeholder Involvement 9:00 • Conduct a SWOT analysis to analyze internal and external factors Step 5: Implement and Manage Strategic Plans: • Solicit stakeholder input for your strategic planning process Best Practices in Government Strategic Planning • Identify all parties impacted by adopting new strategies and • Conduct an organizational readiness assessment to target define a way to engage stakeholders barriers to change • Define the role of and appoint an external performance advisory panel Step 4: Conduct the Strategic Planning Process • Appoint initiative owners to keep strategic initiatives on track • Develop results-oriented strategies to achieve departmental outcomes 12:00 • Develop statute-based mission statements and customer Lunch Break focused values • Assess internal & external factors affecting agency’s delivery of outcomes 4:00 Day One Adjourns
  4. 4. Government Performance Management Week PERFORMANCE MEASUREMENT April 20, 2010, CONTINUED April 21, 2010 12:30 8:30 Conference Registration Continental Breakfast 9:00 1:00 Step 3: Understand Logic Models Step 1: Measure Performance for Results • Define the relationship between outcomes, measures, activities, • Understand why you should measure performance in outputs and inputs your agency • Develop a framework and a process for planning, management • Implement the four criteria of effective performance and evaluation measurements systems • Provide a structure for understanding situations that drive the • Illustrate the linkages between daily activities and outcomes need for performance initiatives Step 2: Identify Characteristics of Effective Step 4: Identify End and Intermediate Outcomes Performance Management Systems • Develop end outcomes that are grounded in mission and statute • Understand the 8 critical success factors for effective and that assess progress toward strategic goals performance management systems • Measure only the things you can count rather than things that • Increase data availability and make sure the data is are strategically important readily accessible • Use the SMART framework to develop effective outcomes • Manage and Analyze data in a uniform and consistent manner 12:00 Lunch Break 4:00 Day Two Adjourns 1:00 Step 5: Develop Measures and Metrics • Create meaningful measures that are useful for decision makers and other stakeholders • Develop clear measures that tell your department’s story • Create relevant measures that do not become obsolete too early “ The instructors are very knowledgeable. ” Step 6: Narrow Casting and Targeting • Set targets for your chosen measures • Establish desired results within a specific timeframe DAPHNE THORNTON, MANAGEMENT AND PROGRAM ANALYST, FEMA • Understand the four attributes of a quality target Step 7: Manage through Measures • Use measures to manage and motivate employees • Manage your budget based on performance measures • Develop performance-based statements of works to manage contracts 4:00 Day Three Adjourns
  5. 5. Government Performance Management Week PERFORMANCE-BASED BUDGETING April 22, 2010 April 23, 2010 8:30 8:30 Conference Registration and Continental Breakfast Continental Breakfast 9:00 9:00 Performance-Based Budgeting: Formulate, Justify Understand and Communicate the Benefits of and Execute Performance-Based Budgeting • Understand the latest laws and regulations that govern • Identify the benefits and uses of performance budgets as it performance-based budgeting at the federal, state and local level relates to managers, planners, elected officials and citizens • Identify the characteristics of results-oriented justification • Learn how to create a strong business case for your budget request • Learn how to do more with less during times of • Review the Four Part Assessment Rating Tool to better understand it’s financial constraint relation to the performance-based budgeting evaluation process Create a Performance-Based Budget: A Ten-Step Process Performance-Based Budgeting Application Session to Integrate Performance and Budget Information • Further develop the foundation of your respective agency’s Step 1: Create alignment with a strategic plan, a mission and performance budget by adding operational outcome measures policy goals to the program structure Step 2: List and assign programs with outcome measures 12:00 Step 3: Service delivery activities are assigned outputs and related Lunch Break activities grouped by program Step 4: Calculate activity costs 1:00 Step 5: Activity costs roll up to build program budgets Performance Management as it Relates to Step 6: Planned targets for outcomes and outputs are developed Performance-Based Budgeting by planning efforts • Discuss and learn the value of cost and performance Step 7: Budget costs from the performance-based structure are management and how it ties to the budgeting process and its cross-walked to statutory line item budget financial impact Step 8: Budget is presented, explained and justified based on • Create a culture of change and innovations performance expectations • Target levels of improvement at the activity level Step 9: Use the PBB to evaluate actual cost and results • Develop action steps for process re-design Step 10: Identify cost and performance improvements • Increase the production of valued activities 12:00 • Improve managerial accountability and decision making Lunch Break Case Study: Review of Performance Management 1:00 and Budgeting Review and Evaluate a Comprehensive • Review an actual problem as it is identified and the action steps Performance-Based Budget employed to improve operational results • Understand how to integrate mission, policy goals and • Identify areas of management challenges in program stewardship performance measures into your budget • Determine your strategic priorities in order to link your measures 4:00 to your budget Training Adjourns • Learn to illustrate inclusion within budgeting for better outcomes and results • Examine performance-based budgeting via an activity-based budget foundation 4:00 Day Four Adjourns
  6. 6. Government Performance Management WeekWeek Government Performance Management TRAINER BIOGRAPHIES Jon Desenberg, Policy Director for The Performance Wayne K. Simpson, founder of Advanced He has written articles and book reviews Management and Human Capital Management Ideas in Government, is nationally recognized for periodicals such as The Government Divisions at The Performance Institute, is responsible for his expertise in Activity Based Costing Accountants Journal and Government Finance for developing, structuring and implementing – Management. He was the former Activity Review. He is regularly sought out as a creative solutions for our client’s organizational and Based Costing Coordinator for the City of reference and acknowledged in publications workforce planning needs. Jon has led engagements Indianapolis. In this position, he managed, such as Coopers and Lybrand’s Activity Based in strategic, succession and human capital planning organized and facilitated Activity Based Management in Government and Activity-Based with both private and public organizations. Costing & Management efforts city-wide. This Management for Service Industries, Government His clients have included the US Department of included training of city employees on ABC Entities and Non-profit Organizations by James Health and Human Services, the Department of principles and applications and working with Brimson and John Antos. He has also been Defense, the US Navy and Army, the US Forest Management and Union on using the ABC quoted in periodicals and awarded special Service, NASA, the Department of Commerce, information to improve operations and prepare recognition describing the Indianapolis program the Department of Treasury, the National Institutes for managed competition. and its use of Activity Based Costing such as of Health and more than 70 other state, local and American Productivity & Quality Center’s 1997 federal organizations. Jon’s international clients A graduate of Purdue University, Mr. Simpson report Activity-Based Management II: Best include the governments of China, Spain, Italy and received his Bachelor of Science degree in Practices for Dramatic Improvement. He has British Columbia. His recent work with the Federal Industrial Management and Accounting. He conducted over 60 seminars, workshops and intelligence community included several briefings spent 13 years in the private sector, including presentations to numerous groups, including to the U.S. House of Representatives Permanent 8 years with Dow Chemical, and was with the Executive Enterprises Institute for International Select Committee on Intelligence and working in an City of Indianapolis for the past 20 years where Research, The Conference Board, Performance advisory capacity to the House Budget Committee. his last position was CFO of the Department of Institute and the Government Finance Officers Parks and Recreation. Association on activity-based costing, Jon Desenberg brings more than 19 years of public management, performance budgeting and sector experience to his current position with The Mr. Simpson was involved in the city of alternative service delivery options. Performance Institute, specifically in the fields of Indianapolis’ Activity-Based Costing and performance management, strategic planning and Management program since its beginning Mr. Simpson belongs to the Government knowledge management. As Managing Director, he in 1992, which in addition became the Financial Officers Association (GFOA) and has successfully led the United States General Services foundation for the city’s Performance Budget served on its Government Budgeting and Fiscal Administration’s (GSA) Performance Management also known as the ‘Popular Budget.’ Mr. Policy Committee. He also has been involved program, which ultimately resulted in aligned goals Simpson has also trained and consulted for in the Association of Governmental Accountants and measures cascading to all 13,000 employees. various federal, university, city, county and (AGA). He is a Certified Government Financial state organizations on activity based costing, Manager (CGFM). Jon Desenberg began his career as a policy analyst management and budgeting. and speech writer on Federal IT Issues. He contributed to the development of the Federal CIO Legislation and wrote for the Congressional Record and other publications on Federal technology policy. He was a Policy Analyst for GSA’s Knowledge Management Program and co-chaired the Federal CIO Council Committee on Knowledge Management. Jon Desenberg was awarded with several “ The instructors know the subject commendations for his Federal Service, including the matter. They are experts in the field. ” Presidential Leadership Award in 2000. Jon has authored articles in Washington Technology, MONICA LEONARD , PUBLIC HEALTH ADVISOR , CENTERS FOR Government Computer News and The Washington DISEASE CONTROL AND PREVENTION Post. He is co-author of the textbook, Knowledge Management: A Foundation for E-Government. He received a B.A. from The University of Michigan and a J.D from American University’s Washington College of Law.
  7. 7. Government Performance Management Week Week Government Performance Management CERTIFICATION & LOGISTICS BECOME A CERTIFIED GOVERNMENT VENUE & HOTEL CPE CREDITS PERFORMANCE MANAGER Government Performance Management Delivery Method: Group-live Week will be hosted at The Westin Buckhead Program Level: Basic To ensure professional success, you must Prerequisites: None in Atlanta, GA. Continental breakfast and continually expand your skills and education. The Advanced Preparation: None refreshments will be provided for delegates bar has been raised in government agencies and on each day. CPE Credits: 30 organizations and many government managers The Performance Institute (PI) is registered with the National are now required to receive formal certification to Conference Address: Association of State Boards of Accountancy (NASBA) as a sponsor The Westin Buckhead Atlanta of continuing professional education on the National Registry of stay up to date on the latest trends, best practices CPE Sponsors. State boards of accountancy have final authority and mandates. 3391 Peachtree Road, NE on the acceptance of individual courses for CPE credit. Complaints regarding sponsors may be addressed to the National Registry of Atlanta, GA 30326 CPE Sponsors, 150 Fourth Avenue North, Nashville, TN 37219- 2417. Website: To address these needs, the Institute offers (404) 365-0065 a Certificate in Government Performance Management. Completing a certification A limited number of rooms have been Quality Assurance reserved at The Westin Buckhead Atlanta at The Performance Institute strives to provide you with the program is easy. Just attend three “core” courses most productive and effective educational experience and an additional three “elective” courses you the prevailing rate of $169.00 until March possible. If after completing the course you feel there is select based on topics that meet your agency’s 19, 2010. Please call the hotel directly and some way we can improve, please write your comments on the evaluation form provided upon your arrival. Should unique needs. Upon successful completion, reference code “Government Performance you feel dissatisfied with your learning experience and you will emerge from the Institute’s certification Management Week” when making wish to request a credit or refund, please submit it in reservations to get the discounted rate. writing no later than 10 business days after the end of the program with a thorough understanding of all training to: course concepts—and poised to apply what you The Westin Buckhead Atlanta Corporate Headquarters learned in a real and practical way. The Performance Institute 3391 Peachtree Road, NE 805 15th Street, NW, 3rd Floor Atlanta, GA 30326 Washington, DC 20005 BENEFITS OF CERTIFICATION (404) 365-0065 Note: As speakers are confirmed six months before the event, some speaker changes or topic changes may Advance Your Career occur in the program. The Performance Institute is not Education and professional certification are responsible for speaker changes, but will work to ensure TUITION a comparable speaker is located to participate in the becoming necessary for promotion and program. The tuition rate for Government Performance requirements for coveted positions. In the Management Week is as follows: If for any reason The Performance Institute decides to Certified Government Performance Manager cancel this conference, The Performance Institute accepts program, you will acquire the skills and tools to no responsibility for covering airfare, hotel or other costs Offerings *Early Bird Rate Regular Rate incurred by registrants, including delegates, sponsors make you the lead performance management One Course $999 $1199 and guests. resource for your organization. Two Courses $1599 $1799 Discounts The Whole Week $1799 $1999 • All ‘Early Bird’ Discounts must require payment at time Meet New Certification Requirements of registration and before the cut-off date in order to To hold a position as a performance manager in *For the Early Bird rate, register before receive any discount. • Any discounts offered whether by The Performance government you must demonstrate compliance with January 19, 2010 Institute (including team discounts) must also require new skills sets required by OMB and Congress. payment at the time of registration. • All discount offers cannot be combined with any Receiving your certificate is one key way to GROUP DISCOUNTS other offer. demonstrate your skills. • Discounts cannot be applied retroactively For more information on group discounts for Government Performance Management Customize a Program to Fit Your Needs Week, please contact Melvin Hall at Working with Institute training managers, 202-739-9630 or email him at you can select courses that will have direct application and impact to your work. For more information about certification, please contact Melvin Hall at 202-739-9630 or email him at
  8. 8. Government Performance Management Week REGISTRATION Visit Fax this form to Call 866-234-0680 877-992-9521 Registration Form Yes! Register me for Government Performance Management Week Yes! Register me for Strategic Planning Yes! Register me for Performance Measurement Yes! Register me for Performance-Based Budgeting Please call me. I am interested in a special group discount for my team Delegate Information Name Title Organization Dept. Address City State Zip Telephone Fax Email Payment Information Check Purchase Order/Training Form Credit Card Credit Card Number Expiration Date Verification no. Name on Card Billing Address Please make checks payable to: The Performance Institute CANCELLATION POLICY: The Performance Institute will provide a full refund less a $399 administration fee for cancellations requested four weeks prior to the event start date unless cancellation occurs within two weeks prior to the event start date. If a cancellation is requested less than two weeks prior to the event start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration fee. All cancellations must be requested through the cancellation link found in your attendance confirmation email. Please note that cancellation is not final until you receive a cancellation confirmation email. I have read and accepted the Cancellation Policy above. ACKNOWLEDGED AND AGREED By: ______________________________________________________________________________________________ Date: ________________________________________ Priority Code: P750-WEB