Shopping on the Job:  Online Holiday Shopping and Workplace Internet Safety Results from a consumer survey of 1,210 US emp...
US Consumer Survey <ul><li>ISACA included 10 questions in a weekly national Omnibus conducted by M/A/R/C Research. </li></...
Nine-country ISACA Member Survey <ul><li>More than 1,500 respondents who are business and IT professionals based in the US...
 
Key Findings—Consumer Survey <ul><li>Americans are putting companies at risk in a number of different ways: </li></ul><ul>...
Key Findings—Consumer Survey <ul><ul><li>On average, those who shop online at work will spend close to two full working da...
Key Findings—Business/IT Survey <ul><li>Close to half believe employees will spend the equivalent of one work day or less ...
<ul><li>Fewer than one in five organizations prohibit employees from shopping online using a work computer.  </li></ul><ul...
Tips for Online Shoppers <ul><li>Use your desktop PC, not your mobile device, to shop, because your desktop browser is lik...
Tips for IT Departments <ul><li>Educate employees. Blocking sites can do more harm than good, causing employees to seek ou...
Contact: <ul><li>ISACA: Ketchum: </li></ul><ul><li>Kristen Kessinger  Marv Gellman </li></ul><ul><li>+1.847.660.5512  +1.6...
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2009 Shopping On The Job Survey: Shopping on the Job: Online Holiday Shopping and Workplace Internet Safety

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This study compared 1,210 US employees' online behavior in the workplace--particularly shopping online at work during the holiday season--with the perceptions of more than 1,500 IT professionals in nine countries.

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2009 Shopping On The Job Survey: Shopping on the Job: Online Holiday Shopping and Workplace Internet Safety

  1. 1. Shopping on the Job: Online Holiday Shopping and Workplace Internet Safety Results from a consumer survey of 1,210 US employees and a global business/IT survey of more than 1,500 ISACA members October 2009
  2. 2. US Consumer Survey <ul><li>ISACA included 10 questions in a weekly national Omnibus conducted by M/A/R/C Research. </li></ul><ul><li>Fielded online between September 7 to 10, 2009. </li></ul><ul><li>1,210 respondents; 629 qualified for the remainder of the survey based on having shopped online using employer computers </li></ul><ul><li>Margin of error of 3.9% at the 95% confidence level </li></ul>
  3. 3. Nine-country ISACA Member Survey <ul><li>More than 1,500 respondents who are business and IT professionals based in the US, Canada, Mexico, France, Germany, the UK, Hong Kong, India or Australia </li></ul><ul><li>Surveyed for second year in a row about employees’ online holiday shopping habits at work, and how their enterprises mitigate the IT-related risks </li></ul>
  4. 5. Key Findings—Consumer Survey <ul><li>Americans are putting companies at risk in a number of different ways: </li></ul><ul><ul><li>52% intend to shop online this holiday season using their work computers. </li></ul></ul><ul><ul><li>13% intend to holiday shop using their work mobile device (e.g. Blackberry, iPhone). </li></ul></ul><ul><ul><li>Those who are shopping online also: </li></ul></ul><ul><ul><ul><li>Bank online (51%) </li></ul></ul></ul><ul><ul><ul><li>Click on e-mail links redirecting them to shopping sites (40%) </li></ul></ul></ul><ul><ul><ul><li>Click on links from social network sites (15%) </li></ul></ul></ul><ul><ul><li>When it comes to online shopping, this year about one in 10 plan on doing more shopping using a work computer compared to last year. </li></ul></ul>
  5. 6. Key Findings—Consumer Survey <ul><ul><li>On average, those who shop online at work will spend close to two full working days (14.4 hours) doing so from a work computer this holiday season. </li></ul></ul><ul><ul><li>One in 10 anticipate spending at least 30 hours shopping online on a company-issued computer. </li></ul></ul><ul><ul><li>The largest proportion of shopping occurs early to mid-December, when employees are down to the wire in getting holiday gifts (41%). </li></ul></ul><ul><ul><ul><li>However, more than a quarter of employed Americans complete the majority of shopping from September through November (29%). </li></ul></ul></ul><ul><ul><li>Convenience (34%) and boredom (23%) are the top motivators for online shopping while at work. </li></ul></ul>
  6. 7. Key Findings—Business/IT Survey <ul><li>Close to half believe employees will spend the equivalent of one work day or less shopping online at work during November and December. </li></ul><ul><ul><li>This is in contrast to the nearly two full work days employees say they will spend shopping online from the office. </li></ul></ul><ul><li>One in four business/IT professionals says that their organization will lose US $15,000 or more per employee in terms of productivity as a result of online holiday shopping at work. </li></ul>
  7. 8. <ul><li>Fewer than one in five organizations prohibit employees from shopping online using a work computer. </li></ul><ul><li>However, workplaces are cracking down on social networking—44 percent of companies prohibit employees from accessing sites like Facebook and Twitter. </li></ul><ul><li>Almost half of business/IT professionals say that their organization provides training on the security policy. </li></ul><ul><ul><li>Yet, according the consumer survey, a third of employees don’t know if their company has a policy that prohibits employees from shopping online, and more than half (52%) do not think that their company has a policy in place. </li></ul></ul>Key Findings—Business/IT Survey
  8. 9. Tips for Online Shoppers <ul><li>Use your desktop PC, not your mobile device, to shop, because your desktop browser is likely to be more secure. </li></ul><ul><li>Protect sensitive information, like credit card numbers, by password-protecting both your mobile device and its memory card. </li></ul><ul><li>Make sure you update your anti-virus and anti-malware programs continually. </li></ul><ul><li>Treat social networking sites with the same caution as other web sites—social sites are a growing target for fraudsters and virus writers. </li></ul><ul><li>Be cautious of special offers. If it looks too good to be true, it probably is. Fake online offers and coupons may lead to harmful sites, so be suspicious. </li></ul>
  9. 10. Tips for IT Departments <ul><li>Educate employees. Blocking sites can do more harm than good, causing employees to seek out less secure ways to get around your blockade. Education works better. </li></ul><ul><li>Get employees on board with learning by teaching them how to protect both their work computers and their home computers. </li></ul><ul><li>Reinforce what you teach by having employees sign an acceptable-use policy every year. </li></ul><ul><li>Offer a “safe zone” for holiday shopping—create an online sandbox that can be taken down after the holidays. </li></ul><ul><li>Don’t wait until Cyber Monday to step up security. Think of “Cyber Season” as the time from September to January and be extra-diligent throughout that time. </li></ul>
  10. 11. Contact: <ul><li>ISACA: Ketchum: </li></ul><ul><li>Kristen Kessinger Marv Gellman </li></ul><ul><li>+1.847.660.5512 +1.646.935.3907 </li></ul><ul><li>[email_address] [email_address] </li></ul><ul><li>Deborah Vohasek </li></ul><ul><li>+1.847.660.5566 </li></ul><ul><li>[email_address] </li></ul>

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