LET’S DISTINGUISH BETWEEN--- BACKUP Retrieve information Supply alternative CONTINUITY The “whatever” is there for some time frame to keep things going RESILIENCY Business survives as if nothing happened under any circumstance
Business Resiliency Before After Assets Finance Vulnerability and Risk Communications IT Customer Care
VULERABILITY AND RISK
What is your business and the quality of its products vulnerable to? Have you thought about all the possibilities?
Terrorism (physical, biological, chemical)
Supplier default due to the same things
Customer default to the same things
What is the economic impact?
Hours, days, weeks, months, years?
WHAT IS YOUR BUSINESS TOLERANCE?
WHAT’S THE RISK?
Get real, but not doomsday (80/20)
Longer than you think
Short term vs. long term
Can you be replaced?
Are the affected at the same time or not?
Physical, financial, structural
What affects the most customers and the future of the business
Reliability of resources planned upon
COMMUNICATIONS AND DATA STRATEGIES
Internet and communication systems
Not a different floor in the same hurricane prone building!
Cell phones OK until the power is off for several days—then what?