Outline of our new book, "Gapology: How Winning Leaders Close Performance Gaps."

3. GAPOLOGY How Winning Leaders Close Performance Gaps

4. GAPS HAPPEN

5. WHAT THEN?

6. IDENTIFY THEM

7. CLOSE THEM

8. HOW?

9. How Winning Leaders Close Performance Gaps MARK THIENES With Brian Brockhoff

10. GAPOLOGY IS

11. How Winning Leaders Identify and Close Performance Gaps

12. Performance Gaps KNOWLEDGE GAP IMPORTANCE GAP ACTION GAP

13. “WHAT do you want me to do?”

14. “HOW do you want me to do it?”

15. KNOWLEDGE GAP

16. HOW DO YOU CLOSE THE GAP?

17. GAPOLOGY IDENTIFY THE GAP - CLOSE THE GAP Don’t Know Know KNOWLEDGE GAP Training Teaching Talent

18. “WHY do you want me to do it?”

19. “WHEN do you want me to do it?”

20. IMPORTANCE GAP

21. HOW DO YOU CLOSE THE GAP?

22. GAPOLOGY IDENTIFY THE GAP - CLOSE THE GAP Know Know Important IMPORTANCE GAP Expectations Communication Prioritization

23. “DO ICHOOSE TO DO IT?”

24. ACTION GAP

25. HOW DO YOU CLOSE THE GAP?

26. GAPOLOGY IDENTIFY THE GAP - CLOSE THE GAP Know Important Action ACTION GAP Accountability Commitment Culture

27. HOW DOES GAPOLOGY FIT TOGETHER?

28. GAPOLOGY IDENTIFY THE GAP - CLOSE THE GAP Don’t Know Know Know Important Action KNOWLEDGE GAP IMPORTANCE GAP ACTION GAP Training Expectations Accountability Communication Commitment Teaching Culture Talent Prioritization

29. GAPS HAPPEN

30. HOW DO YOU CLOSE THEM ALL?

31. How Winning Leaders Close Performance Gaps MARK THIENES With Brian Brockhoff

32. Gapology is Designed for Any Leader Who Experiences Performance Gaps in Their Team or in Themselves…

33. And Wants to WIN!

34. THE AUTHORS Mark Thienes is a Senior Vice President for OfficeMax and his experiential journey encompasses 30 years of success in leading teams to winning seasons. He proudly refers to himself as “The Original Gapologist”. Mark wrote Gapology to share his discoveries about winning leaders.

35. Brian Brockhoff is an Education and Development Manager in the retail and services industry. He has led winning teams of diverse business leaders for over 25 years and is responsible for the design of numerous skill development programs. Brian is a partner at Gapology Institute and is a Gapology Coach.

36. How Winning Leaders Close Performance Gaps MARK THIENES With Brian Brockhoff