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  1. 1. Conflict Management Presented By Eastern New Mexico University Roswell Online Comm101
  2. 2. The Fine Art Of Conflict Management <ul><li>Conflict Defined is </li></ul><ul><li>To come into collision or disagreement: be contradictory, at variance, or in opposition; crash </li></ul>
  3. 3. The Fine Art Of Conflict Management <ul><li>Conflict is unavoidable </li></ul><ul><ul><li>People are different therefore they will not agree on everything </li></ul></ul><ul><ul><li>People come from different cultures and backgrounds </li></ul></ul><ul><ul><li>Problems arise and people deal with problems in different ways </li></ul></ul>
  4. 4. The Fine Art Of Conflict Management <ul><li>Conflict can be detrimental </li></ul><ul><ul><li>It can cause long lasting rifts to develop between the individuals involved </li></ul></ul><ul><ul><li>It can cause cliques to form and cause a break down in teamwork </li></ul></ul><ul><ul><li>It can cause resentment with individuals involved </li></ul></ul>
  5. 5. The Fine Art Of Conflict Management <ul><li>Conflict can be beneficial </li></ul><ul><ul><li>It can spawn a team working environment </li></ul></ul><ul><ul><li>It can cause us to grow and create new ways of dealing with potential problems </li></ul></ul><ul><ul><li>It can make us grow individually </li></ul></ul>
  6. 6. The Fine Art Of Conflict Management <ul><li>State The Problem Openly </li></ul><ul><ul><li>Define the problem </li></ul></ul><ul><ul><li>Agree on what the problem is </li></ul></ul><ul><ul><li>Be open to the other sides point of view </li></ul></ul>
  7. 7. The Fine Art Of Conflict Management <ul><li>Focus on Solutions </li></ul><ul><ul><li>Treat the conflict as a problem </li></ul></ul><ul><ul><li>The conflict is not an “I’m right they are wrong” </li></ul></ul><ul><ul><li>Create possible solutions to the problem the more the merrier </li></ul></ul><ul><ul><li>Choose a solution that both sides agree to </li></ul></ul>
  8. 8. The Fine Art Of Conflict Management <ul><li>Speak Your Mind </li></ul><ul><ul><li>Do not bottle up thoughts </li></ul></ul><ul><ul><li>Say what ever comes to mind </li></ul></ul><ul><ul><li>Get your thoughts out in the open </li></ul></ul>
  9. 9. The Fine Art Of Conflict Management <ul><li>Commit To The Relationship </li></ul><ul><ul><li>Let the person know that you care about them </li></ul></ul><ul><ul><li>Assure the person that you are willing to do what ever it takes to resolve the issue </li></ul></ul><ul><ul><li>Ask if the other person involved feels the same </li></ul></ul>
  10. 10. The Fine Art Of Conflict Management <ul><li>Back Up To Common Ground </li></ul><ul><ul><li>Find areas that you agree upon </li></ul></ul><ul><ul><li>This is a starting point from which to solve the disagreement </li></ul></ul>
  11. 11. The Fine Art Of Conflict Management <ul><li>Slow Down The Communication </li></ul><ul><ul><li>Take turns allow the other person to communicate </li></ul></ul><ul><ul><li>Do not outside noise interfere with the communication process </li></ul></ul><ul><ul><li>This will also allow you time to cool down and think more clearly </li></ul></ul>
  12. 12. The Fine Art Of Conflict Management <ul><li>Allow For Cultural Differences </li></ul><ul><ul><li>Understand that people deal with conflict in different ways </li></ul></ul><ul><ul><li>Do not escalate </li></ul></ul><ul><ul><li>Set aside your biases </li></ul></ul>
  13. 13. The Fine Art Of Conflict Management <ul><li>Permit Emotion </li></ul><ul><ul><li>Understand that crying is not a weakness </li></ul></ul><ul><ul><li>Allow and encourage displays of emotion </li></ul></ul><ul><ul><li>Emotion is a way of release for the body </li></ul></ul>
  14. 14. The Fine Art Of Conflict Management <ul><li>Agree To Disagree </li></ul><ul><ul><li>Not everyone will agree all the time </li></ul></ul><ul><ul><li>Pick your battles </li></ul></ul><ul><ul><li>Conflict will not always be solved be flexible </li></ul></ul>
  15. 15. The Fine Art Of Conflict Management <ul><li>Do Nothing </li></ul><ul><ul><li>Waiting to see how the cards fall </li></ul></ul><ul><ul><li>Conflicts have been known to solve themselves with time </li></ul></ul><ul><ul><li>This approach also allows the individuals time to think </li></ul></ul>
  16. 16. The Fine Art Of Conflict Management <ul><li>See The Conflict Within You </li></ul><ul><ul><li>Take a step back in order to see if we are the ones causing the conflict </li></ul></ul><ul><ul><li>Maybe we are being hypersensitive toward a certain idea or person </li></ul></ul>
  17. 17. The Fine Art Of Conflict Management <ul><li>Conclusion </li></ul><ul><ul><li>Although there are many ways to resolve conflict a good start is to remain calm, be honest, and treat each other with respect. Understand that there is always a solution to the problem, but it might not be our solution that is the best one. </li></ul></ul>

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