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    Test Test Presentation Transcript

    • Conflict Management Presented By Eastern New Mexico University Roswell Online Comm101
    • The Fine Art Of Conflict Management
      • Conflict Defined is
      • To come into collision or disagreement: be contradictory, at variance, or in opposition; crash
    • The Fine Art Of Conflict Management
      • Conflict is unavoidable
        • People are different therefore they will not agree on everything
        • People come from different cultures and backgrounds
        • Problems arise and people deal with problems in different ways
    • The Fine Art Of Conflict Management
      • Conflict can be detrimental
        • It can cause long lasting rifts to develop between the individuals involved
        • It can cause cliques to form and cause a break down in teamwork
        • It can cause resentment with individuals involved
    • The Fine Art Of Conflict Management
      • Conflict can be beneficial
        • It can spawn a team working environment
        • It can cause us to grow and create new ways of dealing with potential problems
        • It can make us grow individually
    • The Fine Art Of Conflict Management
      • State The Problem Openly
        • Define the problem
        • Agree on what the problem is
        • Be open to the other sides point of view
    • The Fine Art Of Conflict Management
      • Focus on Solutions
        • Treat the conflict as a problem
        • The conflict is not an “I’m right they are wrong”
        • Create possible solutions to the problem the more the merrier
        • Choose a solution that both sides agree to
    • The Fine Art Of Conflict Management
      • Speak Your Mind
        • Do not bottle up thoughts
        • Say what ever comes to mind
        • Get your thoughts out in the open
    • The Fine Art Of Conflict Management
      • Commit To The Relationship
        • Let the person know that you care about them
        • Assure the person that you are willing to do what ever it takes to resolve the issue
        • Ask if the other person involved feels the same
    • The Fine Art Of Conflict Management
      • Back Up To Common Ground
        • Find areas that you agree upon
        • This is a starting point from which to solve the disagreement
    • The Fine Art Of Conflict Management
      • Slow Down The Communication
        • Take turns allow the other person to communicate
        • Do not outside noise interfere with the communication process
        • This will also allow you time to cool down and think more clearly
    • The Fine Art Of Conflict Management
      • Allow For Cultural Differences
        • Understand that people deal with conflict in different ways
        • Do not escalate
        • Set aside your biases
    • The Fine Art Of Conflict Management
      • Permit Emotion
        • Understand that crying is not a weakness
        • Allow and encourage displays of emotion
        • Emotion is a way of release for the body
    • The Fine Art Of Conflict Management
      • Agree To Disagree
        • Not everyone will agree all the time
        • Pick your battles
        • Conflict will not always be solved be flexible
    • The Fine Art Of Conflict Management
      • Do Nothing
        • Waiting to see how the cards fall
        • Conflicts have been known to solve themselves with time
        • This approach also allows the individuals time to think
    • The Fine Art Of Conflict Management
      • See The Conflict Within You
        • Take a step back in order to see if we are the ones causing the conflict
        • Maybe we are being hypersensitive toward a certain idea or person
    • The Fine Art Of Conflict Management
      • Conclusion
        • Although there are many ways to resolve conflict a good start is to remain calm, be honest, and treat each other with respect. Understand that there is always a solution to the problem, but it might not be our solution that is the best one.