OUTCOME:
provide employees in the REFLECTION: ASSESSMENT:
fashion retail industry with •Blogs •Evaluations
various interpersonal skills in UNIT OF •journals •Online quizzes
leadership, networking and COMPETENCY •Evaluation •Workplace
teamwork to deliver quality observation
customer service.
UNIT ONE:
•Role-play
Communicating in the
•Workplace
retail workplace
observation
•Role-play
Unit TWO:
•Scenarios
Interacting with
TRAINING COURSE: •Demonstration
Customers
Developing CONSTRUCTIVIST LEARNING
interpersonal skills THEORY
•Role-play
Unit THREE:
•Problem
Advice on products and
solving
services
Learners are able to learn
through their own
experiences and from
•Role-play practical exercises. Learning
Unit FOUR:
•Scenarios becomes an ongoing
Recommend and fit
•Demonstration experience and allows them
clothing/accessories
to build upon knowledge that
they already have.