Alteva is North America’s largest enterprise-level hosted VoIP provider, and has become the pioneer for showcasing the high quality and reliability of Hosted VoIP solutions. Alteva provides businesses with "Communication as a Service" that requires minimal installation and configuration while eliminating monthly phone system maintenance charges, and reducing overall telephony costs. With a sophisticated open standards infrastructure, Alteva enables businesses to easily integrate existing business applications. Rather than building their processes around the limitations of their phone system, Alteva’s customers build their phone systems around their ideal processes. Based in Philadelphia, Alteva provides internet access, telephone systems and service to growth-oriented businesses in 50 states and 9 countries.
"The US Federal Communications Commission (FCC) published a request for public comment <http://hraunfoss.fcc.gov/edocs_public/attachmatch/DA-09-2517A1.pdf> (pdf) on an upcoming transition from the decades-old circuit-based Public Switched Telephone. Network to a new system run entirely with Voice over Internet Protocol (VoIP) technology. This is perhaps the most serious indication to date that the legacy telephone system will, in the near future, reach the end of its life . This public commenting phase represents a very early stage in what will undoubtedly be a very complex transition that makes this year's bumpy switch from analog to digital television look relatively easy."
Centralization of service with decentralized sites
Call Center Agents
Efficiency / Productivity gains
Increased Customer satisfaction
Customer Network Design & VoIP Implementation Voice over IP design for the customer premise varies based on the existing network layout and planned changes prior to VoIP implementation. Customer networks should be evaluated and tested prior to the introduction of VoIP to the network.