Personal Lines This segment writes insurance for private passenger automobiles, as well as recreational and other vehicles.
Other Businesses The company's other lines of business include the commercial vehicle business unit, lenders' collateral protection group (LCPG), professional liability group (PLG), and motor carrier business unit.
Distribution Channels Progressive either directly writes the personal lines insurance itself or indirectly sells policies by an agent or broker.
Progressive’s Focal Point — Becoming “Easy To Do Business With”
ADVANCEMENTS OF COMPUTING ENVIRONMENT (ICT use)
In 1990 ,company introduced, a combination with a full range of personal auto insurance products, the Immediate Response claims service, which is available 24 hours a day, 7 days
The year 1992 brought 1-800-AUTOPRO, a cutting-edge auto insurance rate comparison shopping service.
In 1994 introduced Progressive’s claims representatives, traveling in Immediate Response Vehicles , could even come right to the scene of an accident.
In 1995, the company launch of its Web site and became one of the first major auto insurance companies to establish a presence on the Web.
In 1997, Progressive was offering real-time online sales of auto insurance to its customers.
In 2000, the company introduced its customers to an easier way to get their cars fixed after
an accident. The aim of this new service is to lower the customer’s anxiety level, which is invariably at its highest after the person’s car is damaged.
Mobile Claims Processing and Field Force Automation
An adjuster is Dispatched to the accident scene with a laptop, intelligent software, and the power to Make on-the-spot decisions. The result is faster, less expensive and more profitable Service. In fact, Progressive can perform several tasks at the scene of the accident that Would normally take other insurers weeks, or even months, to complete
Claims Workbench- an object-oriented mobile application that Progressive spent four years developing, eliminated the kinks in the Immediate Response program. Progressive developed a proprietary mainframe system that its employees can access through wireless laptops. The laptops come equipped with built-in, integrated wireless capability. The primary application deployed on the laptops is to estimate claims and settle claims.
Mobile in Claims. Progressive considers its ability to attract and retain talented employees as critical to its success. Ineffectively training new employees in the claims area or losing a significant number experienced claims representatives and managers could lead to Progressive being unable to handle an increasing workload.
The company could also suffer from a decreased quality of claims work, which in turn could lower its operating margins. Mobile field force applications alleviate job-related frustrations and thus make training and retention easier. For instance, mobile applications can eliminate unnecessary paperwork and help capture and provide “To catch the reader 's attention, place an interesting sentence or quote from the story here.” timely, accurate data.
With thoughts of “Big Brother” in their minds, some customers and consumer groups have raised concerns over Progressive’s use of Autograph. While the company maintains that the information gathered is used strictly for deciding insurance rates, some fear what could happen if the information got into the wrong hands. Could the information be sold to third party groups who are interested in your shopping habits? Does Progressive have a moral or legal responsibility to divulge information if one of their customers is accused of committing a crime while driving? And consumers need to consider the trade-off: are potentially lower rates worth more than compromising personal privacy?
Progressive derived benefits from mobile solutions